<p>Our client is a growing manufacturer that is hiring a Senior Financial Analyst on a direct hire basis. The Senior Financial Analyst should have exceptional technology skills including but not limited to, Microsoft Excel/Access, and JD Edwards. In this Senior Financial Analyst role, you will analyze and report on past performance, industry trends, KPI’s, pricing and other key financial and operational data in order to advise management on the allocation of resources to best accomplish corporate goals. This is a high visibility role with opportunity for career and professional growth within the organization.</p><p> </p><p>Major Responsibilities</p><p>· Analysis of financial and operations processes</p><p>· Prepare reporting packages</p><p>· Assist in closing process</p><p>· Identify potential financial risks</p><p>· ROI analysis</p><p>· Compliance Management</p><p>· Ad hoc projects</p><p>· Develop and maintain financial reports in internal database</p><p>· Annual Budgets/Monthly Forecast</p>
<p>Thriving, Wilmington Delaware client is looking to add a Plant Controller with a proven cost accounting background to join their finance department. As the Plant Controller, you will monitor and report on KPIs, develop and implement revenue generating process improvement opportunities, oversee labor reporting and cost for all departments, prepare budgets, assist with the month end close process, and oversee inventory levels to ensure proper shipping and returns. This successful candidate will you will succeed by strategically planning and directing accounting operations while developing operating procedures that are consistent with internal policies and procedures. </p><p><br></p><p>Major Responsibilities</p><p>• Assist with monthly/annual budgeting & forecasting</p><p>• Create internal control guidelines</p><p>• Generate monthly financial forecasts</p><p>• Provide cost accounting analysis</p><p>• Oversee inventory for raw materials and finished goods</p><p>• Perform risk analysis</p><p>• Establish compliance with all GAAP requirements</p><p>• Prepare and present financial reports</p><p>• Assist management as needed</p><p>• Recommend process improvements</p>
<p>Robert Half has local ongoing opportunities for professional Bilingual Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Please call (818) 703-8818 for immediate consideration</p>
<p><strong>Buyer </strong></p><p><br></p><p>We are looking for a skilled Buyer to join our team on a contract basis in Bethlehem, Pennsylvania. The ideal candidate will play a key role in managing commodities, supplier relationships, and contract execution while contributing as a valued member of the leadership team.</p><p><br></p><p><strong>Responsibilities of Buyer </strong></p><ul><li>Manage assigned commodities, ensuring cost-effectiveness, quality, and timely delivery</li><li>Develop and maintain relationships with suppliers to optimize performance and support production needs</li><li>Negotiate and manage contracts, including renewals and performance evaluations</li><li>Collaborate with cross-functional teams, including operations, engineering, and finance</li><li>Provide strategic input as part of the leadership team to support business objectives and continuous improvement initiatives</li><li>Monitor market trends and supply chain risks to develop sourcing strategies</li></ul><p><br></p>
<p><strong>Accounting Manager</strong></p><p><br></p><p>A client of ours is looking for an Accounting Manager for a contract role. As the Accounting Manager you will play a key role in overseeing financial activities, ensuring accurate and timely reporting, and consolidations. This includes overseeing day-to-day accounting operations, including accounts payable, accounts receivable, and general ledger.</p><p><br></p><p><strong>Responsibilities of Accounting Manager</strong></p><ul><li>Oversee all aspects of financial accounting and reporting for the manufacturing division.</li><li>Manage the costing process, including analyzing production costs, tracking inventory valuation, and identifying opportunities for cost optimization.</li><li>Utilize the EPICOR system to extract relevant financial data, generate reports, and streamline accounting processes.</li><li>Collaborate with cross-functional teams including operations, supply chain, and engineering to understand manufacturing processes and their financial implications.</li><li>Lead month-end close processes, ensuring accuracy and timeliness of financial statements.</li><li>Develop and maintain internal controls to safeguard company assets and ensure compliance with regulatory requirements.</li><li>Support budgeting and forecasting activities for manufacturing operations, providing valuable insights and analysis.</li><li>Actively participate in continuous improvement initiatives to enhance efficiency and effectiveness within the finance function and across the organization.</li></ul><p><br></p>
<p>Schedule, dispatch, and adjust daily service calls using ServiceTitan.</p><p>Monitor technician routes and job progress throughout the day to ensure timely completion.</p><p>Communicate with customers regarding appointment confirmations, updates, and follow-ups.</p><p>Prioritize emergency and high-priority service requests to optimize workflow.</p><p>Review job details to ensure accuracy and verify all necessary information is documented before dispatch.</p><p>Collaborate with technicians, service managers, and customer service teams to address scheduling conflicts or delays.</p><p>Track and report key dispatch metrics including response times, job completion rates, and route efficiency.</p><p>Maintain accurate records and logs within ServiceTitan.</p><p>Provide administrative support as needed, including data entry and documentation updates.</p>
<p>Process and verify all new and used vehicle titles, registrations, and related paperwork in compliance with state and local regulations.</p><p>Review sales documents for accuracy and completeness prior to submission.</p><p>Maintain title records and ensure timely submission to the appropriate agencies.</p><p>Coordinate with the sales, finance, and service departments regarding title status and any required documentation.</p><p>Resolve title issues, including corrections, liens, and missing information.</p><p>Manage inventory title packets and track all title-related deadlines.</p><p>Communicate with customers, financial institutions, and state agencies as needed.</p><p>Maintain strict confidentiality of customer and dealership information.</p><p>Perform additional administrative duties as assigned.</p>
<p>Client within the construction industry seeks a Construction Project Accountant with proven experience handling project billing, subcontractor payments and job costing. This role will be responsible for generating project schedules, processing contractor billings, reviewing supplier invoices, maintaining supplier documentation, investigating project variances, assisting with change orders, preparing financial reports, analyzing project profitability, providing billing structures, and review project expenses. This Construction Operations Manager must have strong knowledge of construction-related accounting software, solid communication skills, and excellent time management abilities. </p><p><br></p><p>How you will make an impact</p><p>· Bid, implement, and negotiate annual maintenance contracts</p><p>· Review and execute blueprints</p><p>· Create and monitor project accounts</p><p>· Coordinate with general contractors</p><p>· Verify project budgets</p><p>· Provide profit analysis reports to management</p><p>· Compile monthly project reconciliations</p><p>· Maintain documentation for compliance</p><p>· Project Analysis</p><p>· Ensure compliance with local and state codes</p><p>· Ad hoc projects as requested</p>
<p>We are seeking a highly organized and experienced Accounting Supervisor with strong knowledge of government accounting, financial reporting, and budgeting. In this Accounting Supervisor role, the candidate will provide guidance, direction, and mentorship to the accounting team, review financial statements, revise internal reports, oversee accounts payable transactions, monitor fixed assets, perform bank reconciliations, assist with payroll accounting activities, track internal controls, and assist with the development of annual budgets and forecasting. This Accounting Supervisor must have thorough understanding of GAAP and financial accounting principles, be able to succeed in a fast-paced environment, proven leadership abilities, and possess strong analytical skills.</p><p> </p><p>Primary Responsibilities</p><p>· Review and assist with budget reports</p><p>· Analyze financial data</p><p>· Monitor profit and loss for the organization</p><p>· Assist with month end close</p><p>· Maintain a system of accounting policies and procedures</p><p>· Review financial statements, update financials as needed</p><p>· Monitor internal controls</p><p>· Assist with audit documentation</p><p>· Ensure the accuracy and timely delivery of invoices</p><p>· Recommend improvements to accounting procedures</p>
<p>We are in search of an IT Auditor to join our team in Central, New Jersey. This role primarily involves evaluating IT controls, identifying potential risks, and providing recommendations to enhance IT governance adhering to industry regulations and best practices. You will be working in the insurance industry and your responsibilities will include:</p><p><br></p><p>• Evaluating cybersecurity protocols, data protection measures, and incident management procedures to ensure they are aligned with insurance data privacy requirements and industry standards.</p><p>• Planning, developing, and executing IT audit programs with a focus on system controls, data integrity, and IT governance within the insurance industry.</p><p>• Identifying and evaluating risks associated with IT systems, data management, and cybersecurity within insurance operations, and recommending enhancements to internal controls.</p><p>• Ensuring that IT systems and processes are in compliance with regulatory standards applicable to the insurance industry including Sarbanes-Oxley (SOX), GDPR, HIPAA, NAIC Model Laws, and state-specific regulations.</p><p>• Documenting audit findings, preparing comprehensive audit reports, and presenting findings and recommendations to senior management and relevant stakeholders.</p><p>• Collaborating with IT, security, and business departments to understand system processes and ensure audit recommendations are effectively implemented.</p><p>• Conducting IT audits related to third-party vendors and service providers to ensure compliance with internal policies and regulatory requirements, especially around data security and system integration.</p><p>• Staying abreast with emerging technologies, trends, and regulatory changes in the insurance and IT audit landscape, and proactively recommending process improvements and innovations to strengthen the company’s IT audit function.</p>
<p>We are looking for skilled Help Desk Analysts to join our team. In this long-term contract role, you will provide essential technical support during an extensive infrastructure upgrade. This position offers an excellent opportunity to utilize your IT expertise while contributing to a major transformation project.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote technical support for pre- and post-validation of IT equipment as part of a nationwide infrastructure upgrade.</p><p>• Collaborate with team members to ensure successful implementation of switch upgrades across multiple locations.</p><p>• Manage incoming technical issues, document resolutions, and escalate complex cases when necessary.</p><p>• Ensure accurate and thorough documentation for all service desk tickets and technical tasks.</p><p>• Communicate effectively with users and team leads to provide updates and resolve issues promptly.</p><p>• Apply basic troubleshooting techniques to identify and address hardware and software challenges.</p><p>• Participate in regular team meetings to discuss progress and address any operational concerns.</p><p>• Follow established protocols to maintain consistency and quality in service delivery.</p><p>• Support team leads in managing workflows and prioritizing tasks efficiently.</p>
<p>We are looking for a dedicated Help Desk Analyst to join our team. This is a long-term contract position, providing technical support for an extensive infrastructure upgrade project. The role requires a proactive individual with strong communication, documentation, and troubleshooting skills to ensure seamless IT operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting for IT equipment during pre- and post-validation phases of a large-scale switch upgrade.</p><p>• Collaborate with team members to address and resolve technical issues effectively and in a timely manner.</p><p>• Manage service desk tickets and ensure accurate documentation of all support activities.</p><p>• Utilize Active Directory and Microsoft Windows 10 to perform routine IT support tasks.</p><p>• Communicate clearly and professionally with stakeholders to explain technical solutions and updates.</p><p>• Ensure proper functionality of IT equipment across multiple locations nationwide.</p><p>• Follow established protocols and procedures to maintain consistency and reliability in IT support.</p><p>• Monitor and report on project progress while identifying and addressing any potential challenges.</p><p>• Work closely with team leads to coordinate efforts and streamline support processes.</p><p>• Maintain a high level of attention to detail to ensure accuracy in all aspects of the role.</p>
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>We are looking for a dedicated Service Coordinator to join our team in Saint Paul, Minnesota. This contract to permanent position offers an opportunity to play a vital role in providing outstanding customer service and operational support. The ideal candidate will have excellent organizational skills and a proactive approach to managing service schedules and administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Generate service purchase orders and oversee emergency service orders, including dispatch and follow-up.</p><p>• Coordinate with city officials to manage service permits, schedule inspections, and maintain accurate permit logs.</p><p>• Upload necessary reports to municipal and third-party platforms.</p><p>• Collaborate with field personnel, fitters, and project managers to ensure timely dispatch of jobs and effective communication.</p><p>• Process weekly payroll and ensure compliance with established procedures.</p><p>• Organize resources for service jobs, including ordering equipment, scheduling subcontractors, and obtaining purchase orders.</p><p>• Support the prioritization of service calls by working closely with the Service Management team.</p><p>• Handle invoices in alignment with standard billing practices and assist with miscellaneous administrative tasks as needed.</p><p>• Maintain the service scheduling board and facilitate seamless communication between teams.</p>
We are seeking a skilled Benefits Specialist to join our team in Princeton. In this role, you will support the administration, communication, and compliance of employee benefits programs, ensuring the well-being and satisfaction of our workforce. You will serve as a resource to employees, answering questions and guiding benefit decisions, while maintaining strict confidentiality and a high commitment to service. <br> Key Responsibilities: Administer and maintain the organization’s health, dental, vision, retirement, and other benefit plans. Assist employees with benefits enrollment, changes, and terminations, providing guidance throughout the process. Respond promptly to employee inquiries regarding benefit options, eligibility, claims, and coverage. Ensure compliance with federal, state, and local regulations (e.g., COBRA, HIPAA, ACA). Partner with benefits vendors and brokers to resolve issues and coordinate annual renewals. Conduct benefits orientation sessions and support open enrollment activities. Maintain accurate employee records in HRIS related to benefits administration. Compile reports on benefits utilization, costs, and participation for management as needed. Continuously monitor industry trends and recommend enhancements to benefit offerings.
We are looking for a detail-oriented Test Center Administrator to join our team in Philadelphia, Pennsylvania on a contract basis. In this role, you will ensure the smooth operation of our testing facility while maintaining a secure and attentive environment for examinees. The ideal candidate will have strong organizational skills, a commitment to customer service, and the ability to adapt to flexible scheduling.<br><br>Responsibilities:<br>• Welcome examinees and verify their identification according to established procedures.<br>• Conduct security checks, including the use of wands, to ensure compliance with testing protocols.<br>• Monitor candidates throughout their exams to uphold a secure and fair testing environment.<br>• Address and resolve any issues or concerns that arise during the testing process promptly.<br>• Maintain the confidentiality and security of test materials and the facility at all times.<br>• Provide candidates with a comfortable and attentive experience during their exams.<br>• Record and report any irregularities or violations of company guidelines.<br>• Perform clerical tasks such as document scanning and answering inbound calls.<br>• Represent the organization’s values and uphold its standards in all interactions.<br>• Adapt to varying work schedules, including weekends and occasional evenings, as required.
<p>We are looking for a Workplace Experience Ambassador to join our team in Overland Park, Kansas. In this role, you will ensure that building spaces are well-maintained and set up to create an exceptional experience for employees and visitors. This position requires a strong focus on customer service and collaboration across various teams. This is a contract-to-hire opportunity. 100% on-site. Requires you to be on your feet during the day and not just at a desk.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service to both internal and external visitors, ensuring a welcoming and attentive environment.</p><p>• Manage front-of-house services, including directing inquiries to the appropriate departments.</p><p>• Organize and oversee the physical setup of meeting rooms and event spaces, including arranging furniture, signage, and equipment.</p><p>• Maintain accurate and updated records of room bookings and event calendars.</p><p>• Assist with other facilities-related tasks and services as needed to support the team.</p><p>• Collaborate with teams to ensure seamless communication and service delivery.</p><p>• Ensure all building spaces meet cleanliness and functionality standards.</p><p>• Respond promptly to requests and resolve issues to enhance the overall workplace experience.</p>
Are you an organized, outgoing, people person with experience working in an office setting? If so, Robert Half would like to speak with you! We have a great position starting ASAP, PART TIME, onsite in Ann Arbor, MI. Candidates must have office experience and great computer skills. Must be able to work a flexible schedule and Saturdays if needed. Pays $18/hr. <br><br>RESPONSIBILITIES<br>Maintain and apply expert knowledge of test center policies, practices, and procedures<br>Greet examinees and verify identification<br>Register and prepare candidate scorecards<br>If applicable, digitally scan and record candidate fingerprint identification<br>Continuously monitor candidates as they complete exams<br>Resolve or report candidate issues with urgency<br>Secure all computer software in the test center at all times<br>Reboot computer servers and reset passwords as necessary<br>Report any occurrences outside company guidelines to corporate management<br>Ability to be flexible with scheduling based on Prometric capacity requirements<br>Perform other duties as assigned<br><br>EXPERIENCE<br>1-2 years customer service-related experience required<br><br>SKILLS<br>Ability to communicate with candidates effectively and with professionalism and authority <br><br>PHYSICAL JOB REQUIREMENTS<br>Capable of lifting up to 40 pounds<br>Ability to remain in a stationary position for extended periods of time while administering exams<br>Ability to perform periodic walk-through.
<p><em>The salary range for this position is $120,000- $140,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Accounting Manager position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p><strong><u>Position Summary</u></strong></p><p>The Accounting Manager manages most accounting activities, including P& L reviews, monthly close, integration and acquisition project work, and other management duties. This position leads significant business-facing matters including the reporting and driving of key performance metrics in finance and business case development. The Accounting Manager leads staff and seniors on the Finance Team. This position is a key contact with various other managers within the company’s shared service center.</p><p><br></p><p><strong>Position Responsibilities May Include, But Not Limited To</strong></p><ul><li>Lead change management process for staff and seniors on the Finance team</li><li>Function as the key developer of talent for the team</li><li>Manage the monthly close process including preparation of financial statements, etc.</li><li>Lead business initiatives and strategies i.e., system rollouts, integration of new acquisitions, and process improvements</li><li>Manage the governance over key systems in SAP i.e., fixed assets, treasury, leases, and other general ledger systems</li><li>Partner with the Controls department to ensure effective internal controls</li><li>Manage the external audit process</li><li>Support auxiliary audits i.e., Sales & Use Tax, Accounts Receivable Securitization, etc.</li><li>Other projects or duties as assigned</li></ul><p><br></p>
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. </p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>As the Manager - Service Center you directly lead a Team of technical support staff responsible for providing high quality, technical expertise and support to end-users. You coach your team to provide best in class customer service, empathy and communication. You will identify friction and effectively resolve or escalate customer issues. You will work across teams and with our customers to ensure high quality and positive outcomes.</p><p>As a manager, you apply your proven leadership skills to support your team in accomplishing both team-oriented and individual development goals. You excel at prioritizing work efforts, balancing day-to-day tasks with longer-term strategic efforts. You will optimize team performance by working to ensure that all employees have the resources and guidance required to complete key activities.</p><p>• Guide and monitor the activities of staff to ensure customer expectations and service levels are met or exceeded.</p><p>• Provide outstanding support to customers and end users.</p><p>• Ensure timely responses to incoming requests for support.</p><p>• Monitor compliance with incidents, problems, and change management processes.</p><p>• Lead Problem Management efforts for complex incidents and issues.</p><p>• Monitor SLAs to ensure all work is recorded properly and that issues are resolved in a timely manner.</p><p>• Manage the purchasing of IT related goods and services.</p><p>• Provide accurate and timely reporting to leadership and stakeholders</p><p>• Schedule and coordinate maintenance windows.</p><p>• Coach direct reports on proven best practices and methods.</p><p>• Lead the hiring, training, and development of service center staff.</p><p>• Manage the performance of service center staff, including performance reviews and coaching and development opportunities.</p><p>• Manage customer expectations and vendor performance, cultivating advantageous partnerships.</p><p>• Other duties as assigned.</p><p>• A strong understanding of delivering support services for information technology products using standard methodologies like ITIL.</p><p>• Business acumen and knowledge of procurement and purchasing process.</p><p>• Deep knowledge of diagnostic, monitoring tools, remote desktop applications & virtual environments.</p><p>• Deep knowledge of Service Desk ticketing systems.</p><p>• Expert ability to analyze, diagnose, and provide appropriate solutions to complex technical issues.</p><p>• Able to create and optimize standardized processes and procedures.</p><p>• Expert ability to multitask in an evolving customer-centric environment and manage competing priorities.</p><p>• Expert ability to communicate effectively with customers, peers and leadership</p><p>• Proven ability to organize, assign, direct, and review the work of a group of professional technical support personnel.</p><p>• Proven ability to translate complex technical information in a concise manner to various stakeholders, verbally and in writing.</p><p>• High degree of emotional intelligence and empathy.</p><p>• Expert ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one.</p><p><br></p><p>M/D/V from day 1 </p><p>LifeIns</p><p>Accidental Death</p><p>EAP</p><p>401K plan</p><p>Sick and vacation pay</p><p>yearly metric based bonus plan. must qualify</p>
We are looking for a dedicated Customer Service Representative to join our team in Syracuse, New York. This long-term contract position offers an excellent opportunity to assist customers and ensure smooth operations within a dynamic environment. If you have a passion for helping others and thrive in a detail-oriented role, we encourage you to apply.<br><br>Responsibilities:<br>• Welcome and assist customers upon their arrival, ensuring a positive experience.<br>• Review and verify customer paperwork for accuracy and completeness.<br>• Manage and organize customers within the queuing system to maintain efficiency.<br>• Evaluate vision test results and accurately record passing scores.<br>• Input vision test results into the computer system with precision.<br>• Guide customers in utilizing self-service kiosks and resolve any issues.<br>• Capture and process customer photos for driver's license applications.
We are looking for a dedicated Customer Service Representative to join our team in Tonawanda, New York. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term career potential. The ideal candidate will demonstrate strong communication skills, a proactive attitude, and a commitment to delivering exceptional service.<br><br>Responsibilities:<br>• Provide courteous and efficient assistance to customers through inbound calls, addressing inquiries and resolving concerns.<br>• Accurately process orders and maintain thorough documentation for customer accounts.<br>• Work collaboratively with team members to ensure smooth operations and timely completion of tasks.<br>• Organize and manage files to ensure easy access and proper record-keeping.<br>• Uphold company standards in customer interactions and contribute to the overall satisfaction of clients.<br>• Assist in identifying and implementing solutions to improve service processes.<br>• Monitor customer issues and follow up promptly to ensure resolution.<br>• Maintain an attentive and approachable demeanor in all communications.<br>• Adapt to changing priorities and handle multiple tasks effectively.<br>• Participate in team meetings and provide input to enhance service strategies.
We are looking for a dedicated Service Specialist to join our team in West Henrietta, New York. In this role, you will focus on high-volume outbound calls, connecting with clients who have enrolled in Bill Pay powered by Bill but have not yet registered. You will play a critical role in guiding clients through the registration process, addressing questions, and ensuring they fully understand the product. This is a long-term contract opportunity, ideal for individuals who thrive in dynamic, client-focused environments.<br><br>Responsibilities:<br>• Conduct high-volume outbound calls to assist clients with registration for Bill Pay powered by Bill.<br>• Provide exceptional service and support to clients, addressing questions and resolving issues promptly.<br>• Follow up on outstanding items to ensure completion in line with established service level agreements.<br>• Develop a strong understanding of Paychex products, industry policies, and procedures to better support clients.<br>• Identify areas for improvement within processes and collaborate with leadership to implement changes.<br>• Utilize systems and software tools, including Salesforce and Adobe Flex, to document interactions and manage workflows effectively.<br>• Serve as a mentor to less experienced team members, offering guidance and support.<br>• Accurately input data while maintaining prioritization and organization to meet deadlines.<br>• Monitor and report on metrics to evaluate performance and ensure compliance with company standards.
<p>Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment.</p><p><br></p><p>Major Responsibilities</p><p>· Fulfill customer inquiries</p><p>· Order/Vendor Management</p><p>· Build strong customer relationships</p><p>· Process Improvement</p><p>· Sales Support</p><p>· Maintain customer records</p><p>· Delivery Tracking</p><p>· Follow-up with all customer correspondence via phone and email</p><p>· Ability to transfer documentation into a Paperless Environment</p>
