We are looking for a skilled Cable Technician to join our team in Ames, Iowa. In this Contract to permanent position, you will play a key role in installing, troubleshooting, and maintaining cable systems in commercial environments. The ideal candidate has hands-on experience and a strong understanding of industry standards, with a focus on delivering quality results.<br><br>Responsibilities:<br>• Install and route Cat 5 and Cat 6 cables in commercial settings, including new construction and renovation projects.<br>• Follow industry standards to ensure proper cable installation and maintenance.<br>• Perform conduit bending, cable testing, and troubleshooting using digital multi-meters.<br>• Conduct networking issue diagnostics and resolve connectivity problems.<br>• Assemble and install server racks, patch panels, and related equipment in network closets.<br>• Execute fiber cable tasks such as anaerobic terminations, splicing, and working with SC and LC connectors.<br>• Read and interpret schematic diagrams and line drawings to ensure accurate installations.<br>• Maintain compliance with safety protocols and quality standards during all projects.<br>• Collaborate with team members to complete projects efficiently and meet client expectations.
We are looking for a skilled Cable Technician to join our team in Oklahoma City, Oklahoma. This long-term contract position involves extensive travel, primarily from Monday to Friday, to support various projects and installations. If you have expertise in cable installation and a strong commitment to quality, we encourage you to apply.<br><br>Responsibilities:<br>• Install, maintain, and troubleshoot cable systems, including fiber optics, to ensure seamless connectivity.<br>• Travel extensively to project sites, primarily Monday through Friday, to perform installations and repairs.<br>• Conduct detailed inspections and testing of cabling systems to identify and resolve issues efficiently.<br>• Collaborate with team members and clients to ensure project requirements are met on time.<br>• Adhere to safety standards and protocols during all installations and maintenance tasks.<br>• Utilize Microsoft Installer (MSI) tools to configure and optimize systems as needed.<br>• Maintain accurate documentation of completed work and system configurations.<br>• Complete drug testing as required for compliance with workplace policies.<br>• Provide exceptional customer service while working on-site and during project interactions.
<p>We are looking for a Cable Technician to support network connectivity and physical security systems across properties in Central Florida. This position is ideal for someone who enjoys hands-on field work involving cabling, network hardware, surveillance devices, and access control equipment. The role offers the opportunity to contribute to reliable communications and secure infrastructure while partnering with internal teams, vendors, and site personnel.</p><p><br></p><p>Responsibilities:</p><p>• Install and support network infrastructure equipment such as switches, routers, firewalls, and wireless devices to maintain dependable site connectivity.</p><p>• Monitor system performance, investigate service interruptions, and restore functionality when network issues affect operations.</p><p>• Complete rack builds, patching, cable organization, hardware swaps, and other structured cabling tasks in accordance with site standards.</p><p>• Assist with multi-site deployments and provide on-location technical support for regional network implementations.</p><p>• Set up and maintain IP-based video surveillance systems, including recorder configuration and camera integration with the network.</p><p>• Diagnose and resolve problems involving camera connectivity, recording performance, image quality, and device placement.</p><p>• Install and service electronic entry systems such as card readers, keypads, and badge access components while managing user permissions as needed.</p><p>• Respond to service requests, perform preventive maintenance, document technical changes, and escalate advanced issues to engineering or IT leadership when appropriate.</p><p>• Coordinate with construction teams, property staff, service providers, and vendor technicians during installations, repairs, upgrades, and equipment replacements.</p><p>• Track inventory levels for networking, cabling, and security hardware to support ongoing field operations.</p>
<p>We’re seeking a skilled and hands-on <strong>Low Voltage Technician</strong> to support commercial installation projects. This opportunity is ideal for someone who thrives in a field environment and has experience installing structured cabling and electronic security systems with precision and professionalism. You’ll work alongside technical teams on active job sites to ensure reliable connectivity and system performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Install, route, and secure low-voltage cabling (Cat5e, Cat6, and fiber) across commercial environments</li><li>Terminate and connect cabling to patch panels, jacks, and network components</li><li>Test, label, and troubleshoot cabling infrastructure to ensure optimal signal quality and system functionality</li><li>Install and support video surveillance systems, including cameras and associated hardware</li><li>Deploy and maintain access control systems (badge readers, door controllers, and related devices)</li><li>Mount and configure sensors, panels, and other field equipment while maintaining a clean, safe, and organized worksite</li><li>Interpret blueprints and technical drawings to execute cable pathways, device placements, and installation requirements</li><li>Collaborate with project managers and onsite teams to ensure installations meet timelines, specifications, and industry standards</li></ul><p><br></p>
<p>We are looking for a Level 1 Cable Technician to support an onsite project in Kansas City, MO. This contract opportunity is ideal for someone who enjoys hands-on technical work and can contribute to structured fiber installation efforts in a detail-oriented environment. The position focuses on low-voltage and fiber-related cabling tasks, with a steady Monday through Friday schedule of 7a-3p and no overtime expected.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p>The Cable Technician is responsible for executing structured cabling and fiber installation/decommissioning tasks under the direction of senior technicians or leads. This role is hands-on and task-driven, with no decision-making authority.</p><ul><li>Install, route, and secure fiber and copper cabling per project plans and standards</li><li>Pull, dress, label, and terminate fiber cables as instructed</li><li>Pull, decommission and recycle cable that is in line with the standards set</li><li>Assist with fiber placement in racks, trays, and pathways</li><li>Maintain clean and organized work areas in active data centers or network environments</li><li>Follow safety, security, and quality procedures at all times</li></ul><p><br></p>
<p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol>
We are looking for a dedicated PC Technician to join our team in South Plainfield, New Jersey. This is a contract position with the potential for long-term employment, perfect for a proactive individual who thrives in a hands-on, support-focused role. The ideal candidate will provide technical support across multiple locations, ensuring smooth business operations and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Provide comprehensive desktop and PC support across main and satellite office locations.<br>• Troubleshoot and maintain printers, including high-volume and specialized label printers.<br>• Offer basic support for NetSuite and assist with related system issues.<br>• Manage and support the RingCentral communication platform.<br>• Maintain and troubleshoot security camera systems to ensure functionality.<br>• Address and resolve hardware and software issues in a Windows/Microsoft environment.<br>• Collaborate with a small IT team to ensure seamless technology operations.<br>• Travel occasionally to satellite locations to provide on-site technical support.<br>• Respond promptly to reactive troubleshooting needs in a fast-paced environment.<br>• Assist with general IT support tasks as they arise across business operations.
We are looking for a PC Technician to support onsite technology needs for a diverse range of business environments in Sacramento, California. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can manage service visits independently, resolve technical issues across hardware and connectivity, and provide an excellent client experience. The role combines field support, device installation, and structured cabling work, with opportunities to assist in varied commercial settings including healthcare and retail locations.<br><br>Responsibilities:<br>• Complete scheduled installations, service requests, and urgent support visits at client locations within the Sacramento, California area.<br>• Diagnose and resolve entry- to mid-level technical issues involving computer hardware, network connectivity, telecommunications equipment, and end-user devices.<br>• Travel to customer sites within an assigned local radius and manage appointments effectively within designated service windows.<br>• Install, route, and terminate structured cabling, including CAT5 and CAT6, while maintaining clean and organized work areas.<br>• Coordinate with remote support teams through collaboration platforms such as Slack to troubleshoot issues and confirm next steps when additional assistance is needed.<br>• Deliver detail-oriented onsite service by communicating clearly with clients, setting expectations, and ensuring work is completed to a high standard.<br>• Support technology deployments across commercial environments such as retail locations, hospitals, dental offices, and other business facilities.<br>• Maintain accurate updates on field activity, service progress, and issue resolution while working with minimal supervision.<br>• Contribute to additional low-voltage, telephony, AV, or fiber-related tasks when project needs require broader technical support.
We are looking for a skilled PC Technician to support hardware setup, troubleshooting, and device maintenance for an Information Technology environment in California. This is a Contract position suited for someone who is comfortable working with a range of computer systems, peripherals, and physical connectivity needs. The ideal candidate will bring hands-on experience with Dell Technologies and Apple devices while delivering dependable technical support in a detail-oriented setting.<br><br>Responsibilities:<br>• Install, configure, and maintain desktop computers, laptops, monitors, and related hardware for end users.<br>• Diagnose hardware issues and perform repairs or component replacements to restore equipment to proper working order.<br>• Set up and organize cabling for workstations, peripherals, and other connected technology to ensure reliable performance.<br>• Provide technical support for Dell Technologies equipment and Apple devices, including initial setup and ongoing troubleshooting.<br>• Test associated hardware such as docking stations, keyboards, printers, and other peripherals to confirm full functionality.<br>• Track device conditions, completed service activities, and equipment needs to support accurate IT records.<br>• Assist with workstation deployments, equipment moves, and hardware refresh activities across the site.<br>• Coordinate with internal teams to resolve technical issues efficiently and minimize user downtime.
We are looking for a dependable PC Technician to join a production-focused team in Niles, Illinois. This contract opportunity with potential for a permanent position is ideal for someone who enjoys hands-on work, can follow detailed instructions with care, and takes pride in producing consistent, high-quality results. The position centers on assembling computer-related components, completing guided system setup, and confirming basic functionality through standardized testing. Success in this role comes from accuracy, patience, and a willingness to learn in a structured environment.<br><br>Responsibilities:<br>• Gather required parts for each build, confirm materials against work orders, and prepare components for assembly.<br>• Assemble units by installing hardware pieces such as boards, brackets, speakers, and related components in the proper sequence.<br>• Connect cables and internal parts carefully, ensuring correct placement, orientation, and fastening throughout the build process.<br>• Power on completed units and perform guided system setup, registration, and basic software-driven configuration using provided tools.<br>• Run routine updates and verify that each system starts properly and performs expected core functions.<br>• Complete burn-in and quality checks to confirm the finished unit meets established operating standards.<br>• Record completion steps, obtain secondary verification when required, and maintain accurate production documentation.<br>• Package approved systems according to instructions, apply labels, and transfer finished products into inventory.
<p>We are looking for a Systems Administrator to support daily IT operations and deliver dependable technical solutions for users in Germantown, Wisconsin. This role combines hands-on troubleshooting, system configuration, product support, and project participation, making it ideal for someone who is comfortable balancing operational support with technical ownership. The successful candidate will help maintain reliable infrastructure, resolve escalated issues, and contribute to a smooth technology experience across the organization.<strong> This opportunity offers a hybrid schedule; candidate's must be local to the Greater Milwaukee area. </strong></p><p><br></p><p>Responsibilities:</p><p>• Resolve escalated support incidents by investigating technical problems, identifying root causes, and delivering timely solutions that meet service expectations.</p><p>• Handle advanced service requests that require strong judgment, technical knowledge, and tailored support across systems and devices.</p><p>• Build, configure, and prepare equipment such as desktop workstations, network hardware, cameras, entry-level servers, and printers for deployment.</p><p>• Coordinate incoming and outgoing hardware shipments while keeping inventory records accurate and up to date.</p><p>• Track technology assets, perform routine inventory checks, and help ensure the availability of equipment and replacement parts.</p><p>• Provide both remote and onsite technical assistance, responding professionally to service needs and restoring functionality as quickly as possible.</p><p>• Support employee onboarding and offboarding by setting up accounts, devices, and access while ensuring secure transitions for departing staff.</p><p>• Serve as the primary technical owner for assigned products, maintaining documentation, overseeing updates, and managing ongoing performance and issue resolution.</p><p>• Contribute to both customized and repeatable project work by completing assigned deliverables and supporting implementation activities.</p><p>• Participate in an on-call rotation to address urgent after-hours issues and help maintain system stability and business continuity.</p>
<p>We are looking for an IT Technician to join a Contract assignment supporting onsite network infrastructure work in Santa Clarita, California. This role is ideal for someone with hands-on cabling experience pulling Cat5 and Cat6 who can assist with installation tasks, equipment handling, and site readiness in an active construction or renovation setting. The technician will work alongside an onsite lead resource to help complete network refresh activities efficiently and safely. This opportunity may also lead to additional project-based assignments for strong performers.</p><p><br></p><p>Responsibilities:</p><p>• Support the onsite lead technician with network refresh activities at the customer location.</p><p>• Install, route, and organize low-voltage and network cabling in accordance with site requirements.</p><p>• Perform cable terminations, punch-down work, and other basic connectivity tasks as directed.</p><p>• Assist with equipment staging, material tracking, and inventory organization throughout the project.</p><p>• Work effectively during overnight shifts and maintain productivity in a fast-paced field environment.</p><p>• Follow site safety expectations and wear appropriate protective gear for a construction-style workspace.</p><p>• Use personal basic hand tools to complete assigned installation and support tasks.</p><p>• Coordinate with onsite personnel to ensure smooth access and timely completion of project work.</p>
We are looking for a Service Technician to join a detail-oriented Services team in Irmo, South Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on field work supporting low-voltage, security, and network infrastructure systems. In this role, you will troubleshoot, repair, and maintain cabling and device installations across a range of client environments while contributing to safe, high-quality service delivery.<br><br>Responsibilities:<br>• Diagnose, repair, and maintain low-voltage systems, including component cabling, category cabling, fiber connections, and related network infrastructure.<br>• Install and support access control equipment, including door hardware and connected security devices, to ensure reliable site functionality.<br>• Service and maintain video surveillance systems, performing inspections, adjustments, and corrective work as needed.<br>• Build, modify, and maintain cable pathways that support security and communication systems in commercial environments.<br>• Work independently on service calls or coordinate with onsite leadership and team members on more complex assignments.<br>• Keep company-issued tools, materials, and equipment in good working order and ready for daily field use.<br>• Follow established safety procedures and field best practices while working in active job sites, equipment areas, and outdoor conditions.<br>• Assist with additional service and installation tasks as business needs require while supporting overall team success.
We are seeking a Service Technician to join our team in Boston, Massachusetts. As a Service Technician, you will be instrumental in maintaining and repairing security systems, ensuring their optimal performance. This role involves working with a variety of technologies including Access Control, Alarm Systems, CCTV, Integrated hardware, Intercom systems, and Programming. <br><br>Responsibilities:<br><br>• Conduct regular inspections of security systems to identify and resolve issues<br>• Maintain and repair access control systems, ensuring their optimal functionality<br>• Regularly update and maintain customer records in the system<br>• Perform programming tasks as necessary to ensure the effectiveness of security systems<br>• Handle customer inquiries promptly and professionally<br>• Stay updated with the latest industry trends and advancements in security systems<br>• Adhere to OSHA 10-Hour safety regulations in all tasks<br>• Work with integrated hardware and intercom systems to ensure seamless security operations<br>• Install and maintain CCTV and alarm systems according to customer needs.
We are looking for a Service Technician to support low-voltage and physical security projects in South Carolina. This contract opportunity with potential for a permanent role is ideal for someone with hands-on experience in cabling, access control, and surveillance systems who enjoys field-based technical work. In this role, you will help keep customer systems operating reliably by performing installation, repair, and maintenance tasks across a range of network and security technologies.<br><br>Responsibilities:<br>• Perform installation, troubleshooting, repair, and ongoing upkeep of low-voltage systems, including category cable, fiber cabling, and related network infrastructure.<br>• Service access control equipment, door hardware, and connected devices to ensure secure and reliable operation.<br>• Install and maintain video surveillance solutions, including cameras and supporting components.<br>• Build and support pathway structures that protect and organize cabling for security and communications systems.<br>• Work independently on routine assignments or coordinate with onsite leadership on more complex service projects.<br>• Maintain company-issued tools and equipment in safe, organized, and working condition.<br>• Follow established safety procedures and field best practices while working in active jobsite environments.<br>• Partner with other technicians and team members to complete service calls efficiently and maintain strong project support.<br>• Assist with additional field service duties as business needs require and contribute to a team-oriented work environment.
<p>We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.</p><p>• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.</p><p>• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.</p><p>• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.</p><p>• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.</p><p>• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.</p><p>• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.</p><p>• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.</p><p>• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.</p><p>• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.</p>
We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting.<br><br>Responsibilities:<br>• Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments.<br>• Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations.<br>• Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts.<br>• Maintain service continuity across both legacy and cloud-based voice systems during transitional periods.<br>• Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance.<br>• Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production.<br>• Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents.<br>• Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments.<br>• Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience.<br>• Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service.
<p>We are seeking a proactive Help Desk Analyst to serve as the first point of contact for internal users. This role focuses on troubleshooting technical issues, delivering excellent customer service, and helping improve overall support processes.</p><p>The ideal candidate is hands-on, solution-oriented, and looks for ways to prevent recurring issues—not just resolve tickets.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Technical Support</strong></p><ul><li>Respond to and resolve Level I hardware, software, and connectivity issues</li><li>Accurately log, prioritize, and manage tickets in the tracking system</li><li>Troubleshoot using knowledge bases and escalate when needed</li><li>Monitor open tickets and drive timely resolution</li><li>Maintain and improve support documentation and FAQs</li></ul><p><strong>User Experience & Communication</strong></p><ul><li>Provide clear, professional support to internal users</li><li>Gather detailed issue information and ensure full resolution</li><li>Follow up with users to confirm satisfaction</li><li>Escalate urgent or high-impact issues appropriately</li></ul><p><strong>Process Improvement</strong></p><ul><li>Identify opportunities to improve help desk workflows and efficiency</li><li>Contribute to updates for documentation and support resources</li><li>Support a continuous improvement mindset within IT operations</li></ul>
<p>We are seeking a <strong>Help Desk Analyst I</strong> to provide first-level technical support to end users. This role will be responsible for resolving basic IT issues, managing tickets, and delivering excellent customer service while supporting a Windows 11 environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor and manage incoming requests through the ticketing system</li><li>Troubleshoot and resolve software-related issues for end users</li><li>Perform password resets and assist with account lockouts</li><li>Provide basic hardware support for desktops, laptops, peripherals, and related equipment</li><li>Support users in a <strong>Windows 11</strong> environment</li><li>Escalate unresolved technical issues to higher-level support teams as needed</li><li>Document all support activity, resolutions, and follow-up steps in the ticketing system</li><li>Deliver professional and timely customer service to internal users</li></ul><p><br></p>
<ul><li>Provide Tier 1-2 technical support via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to hardware, software, printers, and network connectivity</li><li>Set up and configure user accounts, email, and access permissions</li><li>Support Windows-based systems, Microsoft 365 applications, and endpoint devices</li><li>Document incidents, resolutions, and escalate more complex issues to higher-level support teams</li><li>Assist with onboarding/offboarding by provisioning equipment and system access</li><li>Maintain accurate records of IT assets and support activities</li><li>Deliver excellent customer service and communicate technical issues clearly to non-technical users</li><li>Follow standard IT procedures and contribute to knowledge base documentation</li></ul>
<p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.</p><p>Onsite /Local is preferred, although remote may be possible based on experience.</p><p><br></p><p>Responsibilities:</p><p>•Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.</p><p>•Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.</p><p>•Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity.</p><p>•Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks.</p><p>•Provide technical help to remote staff through approved remote assistance tools and virtual support methods.</p><p>•Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform.</p><p>•Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members.</p><p>•Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels.</p><p>Other duties as needed</p>
<p><strong>IT Help Desk Technician</strong></p><p>We are seeking an enthusiastic <strong>IT Help Desk Technician</strong> to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul><p><br></p>
We are looking for an IT Support Technician to support retail technology operations in Bolingbrook, Illinois. This Long-term Contract position is ideal for someone who enjoys hands-on hardware work, organized tracking, and day-to-day coordination with store teams, field technicians, and internal support groups. The role focuses on preparing, shipping, and supporting a range of store technology while helping maintain accurate records of assets, service activity, and device rollouts.<br><br>Responsibilities:<br>• Prepare and configure technology equipment for use in retail locations, ensuring devices are ready for deployment.<br>• Package and send replacement hardware to stores and field technicians in a timely and accurate manner.<br>• Maintain organized records for inventory, service requests, and deployment activity using Excel and ServiceNow.<br>• Provide setup and basic troubleshooting support for retail devices and related hardware issues.<br>• Support store technology including iPads, point-of-sale and payment equipment, scanners, and camera or security systems.<br>• Work closely with store personnel, third-party technicians, and internal IT teams to coordinate support needs and device distribution.<br>• Assist with tracking hardware movement and deployment progress to help keep operational timelines on schedule.<br>• Contribute to a collaborative support team environment where communication, dependability, and strong interpersonal skills are important.
<p><strong>Overview</strong></p><p>Our client is looking for an AV Support Engineer who is hands-on and customer-focused, with a strong background in commercial AV support and field service. This is a great opportunity for someone who enjoys troubleshooting, working directly with clients, and supporting a wide variety of AV environments throughout the Atlanta area.</p><p><br></p><p><strong>What You'll Be Doing:</strong></p><ul><li>Provide onsite and remote support for commercial AV systems across client locations.</li><li>Perform preventative maintenance, troubleshooting, and break/fix support on installed AV equipment.</li><li>Diagnose and resolve issues involving control systems, DSPs, conferencing solutions, and integrated AV technologies.</li><li>Deliver excellent customer service while interacting directly with end users and client stakeholders.</li><li>Participate in weekly safety meetings and follow company safety procedures while working in the field.</li><li>Support service contracts and recurring maintenance agreements for existing customers.</li><li>Document service activities, findings, and recommendations.</li></ul><p><br></p>
We are looking for an A/V Support Technician to deliver dependable service and technical support for commercial audiovisual environments in Norcross, Georgia. This Long-term Contract position focuses on maintaining system performance, resolving field and remote support issues, and ensuring a positive experience for client users and stakeholders. The ideal candidate brings hands-on knowledge of integrated AV technologies and a practical, service-oriented approach to troubleshooting and maintenance.<br><br>Responsibilities:<br>• Provide both on-site and remote technical assistance for commercial audiovisual systems at customer locations.<br>• Inspect, maintain, and repair installed AV equipment to support reliable day-to-day operation.<br>• Identify root causes of system problems involving control platforms, DSP components, conferencing tools, and other integrated technologies, then implement effective solutions.<br>• Communicate directly with end users and client contacts to address issues clearly, professionally, and with a strong customer-service mindset.<br>• Complete service documentation that captures work performed, technical findings, and recommended next steps.<br>• Support customers covered by ongoing service agreements and recurring maintenance programs.<br>• Follow established field safety practices and take part in regular safety discussions and compliance activities.<br>• Assist with troubleshooting related AV infrastructure components, including cabling and conferencing systems, as needed.