Help Desk Technician Jobs in Brandon, FL

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Help Desk Manager

Tampa, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Help Desk Agent to oversee daily technology support and infrastructure operations for a office in Tampa, Florida. This Long-term Contract opportunity combines hands-on troubleshooting with broader responsibility for systems, devices, networking, and courtroom-related technology. The role is highly visible and works closely with legal and staff to keep business-critical tools reliable, secure, and ready for use. Success in this position requires strong technical judgment, excellent service skills, and the ability to manage IT needs independently. Responsibilities:• Provide day-to-day support for end users by resolving technical issues involving desktops, software, peripherals, and service desk requests.• Administer core IT systems, including Windows-based environments, user accounts, workstation configuration, and access management.• Oversee firm technology assets such as computers, mobile devices, telecommunications tools, office equipment, and related support resources.• Coordinate employee onboarding and offboarding by preparing devices, setting up accounts, and ensuring timely access changes.• Maintain network-connected hardware and software environments to promote dependable performance across the office.• Track equipment inventory, manage technology supplies, and help plan for replacement or procurement needs.• Deliver audio/visual and technical assistance for hearings, depositions, mediations, trials, and other legal proceedings.• Prepare, transport, install, and dismantle presentation and courtroom technology, including exhibits, video, and audio materials as needed.• Act as the primary internal resource for Filevine, supporting administration, user guidance, and ongoing system effectiveness.
2026-11-10T00:00:00Z

Technical Support Rep

Sarasota, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Product Support Specialist to join a water industry organization in Sarasota, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, guiding customers through product use, and working cross-functionally to deliver a strong service experience. In this onsite role, you will support customers after the sale, help resolve instrument-related concerns, and contribute to accurate reporting and continuous improvement efforts across the support function. Responsibilities:• Investigate and resolve customer issues involving instruments, including hardware, electronics, software behavior, data output, and chemistry-related performance questions.• Lead post-implementation and post-sale training sessions to help customers use products effectively and confidently.• Guide users to the appropriate manuals, reference materials, and support resources so they can quickly find needed information.• Record service requests, warranty matters, product feedback, and quality-related concerns in internal systems with clear and complete details.• Prepare quotations for repairs and follow-up service work while coordinating return authorizations and tracking products sent in for service.• Maintain detailed case documentation that captures the reported issue, troubleshooting process, and final resolution for each interaction.• Work with quality and internal partner teams to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.• Analyze recurring support trends, warranty activity, and ticket volume data, then prepare reports and dashboards for management review.• Create and refine customer-facing documentation and internal records, including product registrations, activity logs, and data cleanup efforts to improve accuracy.• Share customer insights with sales, engineering, product management, and other stakeholders to support product enhancements and process improvements.
2026-10-28T00:00:00Z

2 results for Help Desk Technician in Brandon, FL