<p>Position Overview</p><p>We are seeking a Network Support Technician to join a growing IT team supporting multiple manufacturing and business locations. This position offers a unique opportunity for someone looking to grow from a strong desktop support foundation into advanced networking and infrastructure responsibilities.</p><p>The role will begin with a heavier focus on end-user support and hands-on technical deployments, allowing the candidate to learn the environment, systems, and business operations before taking on increased networking responsibilities.</p><p>This is an ideal opportunity for an IT professional with strong troubleshooting skills, a desire to expand networking knowledge, and an interest in supporting technology within a manufacturing environment.</p><p>What You&#39;ll Be Doing</p><p>End User Support (65%)</p><ul><li>Provide Tier II desktop and field support for users across multiple locations</li><li>Troubleshoot PCs, laptops, printers, peripherals, and mobile devices</li><li>Deploy, configure, image, and replace workstations</li><li>Support Microsoft 365 applications and user accounts</li><li>Respond to dispatched field support requests</li><li>Assist users in warehouse, manufacturing, and office environments</li><li>Work directly alongside the Help Desk and Level II Support teams to learn the environment and processes</li></ul><p>Network Support (35%)</p><ul><li>Assist with network troubleshooting and infrastructure projects</li><li>Support switches, firewalls, wireless access points, and routing equipment</li><li>Participate in network upgrades and refresh initiatives</li><li>Troubleshoot:</li><li>TCP/IP</li><li>DNS</li><li>DHCP</li><li>VLANs</li><li>Gain exposure to:</li><li>BGP Routing</li><li>Cisco Meraki</li><li>Palo Alto Firewalls</li><li>Eventually support remote sites independently after completing training and onboarding</li></ul>

<ul><li>2+ years of IT experience (Desktop Support, Field Support, Help Desk, or Technical Support)</li><li>Strong troubleshooting and customer service skills</li><li>Experience supporting:</li><li>Windows 10/11</li><li>Active Directory</li><li>Microsoft 365</li><li>Printers</li><li>End-user hardware/software</li><li>Ability to work independently in the field</li><li>Excellent communication skills</li><li>Strong desire to learn networking technologies</li></ul><p><br></p>

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