<p><strong>Business Analyst – Annuity/IMO Industry Expert</strong></p><p><strong>Drive Business Innovation in Financial Services</strong></p><p><strong>Awesome company! ***ONE DAY A WEEK ONSITE ONLY***</strong></p><p><br></p><p>Are you a dynamic Business Analyst with deep annuity expertise and a passion for transforming the way agents do business? If you excel at collaborating with stakeholders, challenging assumptions, and turning complex business needs into actionable solutions, we want to hear from you!</p><p><br></p><p>Join our forward-thinking team as we embark on a major modernization of our agent portal—empowering agents and distribution partners to deliver smarter financial solutions for clients nationwide. Your insights will shape both strategy and execution in a visible, high-impact role.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Lead the Way:</strong> Act as a consultative partner to stakeholders. Challenge, clarify, and define requirements—then turn them into clear, testable deliverables.</li><li><strong>Modernize Systems:</strong> Be at the forefront of our agent portal transformation, directly influencing tools and workflows agents use every day.</li><li><strong>Educate & Inspire:</strong> Bridge the gap between business and tech, ensuring developers understand not just the ‘what’ but the ‘why’ of every initiative.</li><li><strong>Apply Your Expertise:</strong> Draw on your hands-on experience in annuity distribution models (IMO/Direct) and the new business process to help us deliver smarter solutions faster.</li></ul><p><strong>What Sets Our Client Apart:</strong></p><ul><li><strong>Impact:</strong> Your work directly supports our mission to deliver innovative, client-focused financial products.</li><li><strong>Visibility:</strong> Work with senior leadership and have a voice in shaping our technology and business strategy.</li><li><strong>Growth:</strong> Competitive salary with multiple advancement opportunities as you help transform our clients business.</li><li><strong>Culture:</strong> Join a collaborative, supportive team where your expertise is valued and your ideas drive change.</li></ul><p><strong>Who You Are:</strong></p><ul><li><strong>Expert Business Analyst</strong> with proven experience in the annuity industry (IMO required).</li><li>Strong communicator, confident in consulting with senior stakeholders and translating business needs into actionable requirements.</li><li>Deep understanding of annuity distribution and new business processes.</li><li>Capable educator who brings business context to technical teams.</li><li>Experience with Salesforce Financial Services Cloud and Agentforce is a plus.</li></ul><p><strong>Ready to make your mark and elevate your career?</strong></p><p> Apply now! Send a current resume to Kristen Lee on LinkedIn or apply directly to this posting today to see your expertise drive the next wave of innovation in the financial services industry! </p>
<p>We are looking for an Enterprise Business Analyst that also understands technology lingo to be able to be a liason between IT and Business Units. In this role, you will work out of a PMO and collaborate with stakeholders to gather and analyze business requirements, ensuring they are clearly defined and actionable. Your expertise in both waterfall and agile methodologies will be instrumental in driving project success while maintaining effective communication with all project participants. This role WILL WORK WITH ALL BUSINESS UNITS, play a crucial role with vendor selection, and requires strong verbally and written communication. If you are ready to be seen and known within an organization, this role is for you!</p><p><br></p><p><strong>Apply now, call 319-362-8606, or email your resume direct and confidential to Shawn M Troy - Technology Practice Director with Robert Half (email information is on LinkedIn)</strong>.</p><p><br></p><p><strong>**Direct Hire ONLY ** HYBRID - Onsite Tuesdays/Wednesday/Thursday's ** Must be a US Citizen and/or authorized to work in the United States without sponsorship** </strong></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Collect and analyze business requirements from stakeholders to ensure alignment with project goals.</p><p>• Document processes, workflows, and use cases using wireframes and other visual tools.</p><p>• Support and Coordinate user acceptance testing with Product Owners.</p><p>• Collaborate with project managers to manage risks, timelines, and deliverables.</p><p>• Provide guidance and mentorship to team members on business analysis practices and methodologies.</p><p>• Work closely with vendors to explore system options and ensure effective implementation.</p><p>• Must have Microsoft Office tools experience, including Outlook, Word, Excel, PowerPoint, Visio, Project, and SharePoint. Azure DevOps is nice to have.</p><p>• Support project management efforts by assisting with planning, tracking, and reporting.</p><p>• Analyze and resolve conflicts to ensure smooth communication and collaboration among teams.</p><p><br></p><p><strong>Apply now, call 319-362-8606, or email your resume direct and confidential to Shawn M Troy - Technology Practice Director with Robert Half (email information is on LinkedIn)</strong>.</p><p><br></p><p><strong>**Direct Hire ONLY ** HYBRID - Onsite Tuesdays/Wednesday/Thursday's ** Must be a US Citizen and/or authorized to work in the United States without sponsorship** </strong></p>
We are looking for a highly skilled Financial Business Analyst to join our team on a long-term contract basis in Menlo Park, California. In this role, you will collaborate closely with finance and business stakeholders to optimize financial systems and processes, ensuring accurate and timely reporting. You will serve as a strategic partner, leveraging your expertise in Oracle Cloud and other financial systems to drive meaningful improvements across key financial functions.<br><br>Responsibilities:<br>• Act as a subject matter expert for Oracle Cloud and other financial systems, providing guidance and support for business processes.<br>• Analyze existing financial systems and operational procedures to identify areas for improvement and streamline processes.<br>• Collaborate with finance and business stakeholders to gather requirements, propose enhancements, and resolve system-related issues.<br>• Draft comprehensive business requirements documents, create user acceptance testing plans, and develop training materials for system transformations.<br>• Partner with cross-functional teams, including IT, to design and implement effective business solutions.<br>• Monitor project progress, provide status updates, and address risks and challenges to ensure successful execution.<br>• Utilize knowledge of finance, accounting, and tax processes to deliver solutions that align with business goals.<br>• Lead requirements gathering sessions and support the testing and implementation of new systems or enhancements.<br>• Build and maintain strong relationships with process owners and stakeholders to facilitate collaborative decision-making.<br>• Maintain a strategic and tactical approach to address critical business needs while achieving operational excellence.
<p>A Senior Software Business Analyst is needed to play a crucial role in connecting business requirements to technical solutions. This role involves engaging with stakeholders to gather and analyze requirements, transforming them into actionable functional specifications. Responsibilities include evaluating existing processes, offering solutions to drive business value, and ensuring project success under tight timelines. The position also includes mentoring junior analysts, leading cross-departmental projects, and fostering innovation. Strong analytical and communication skills, along with a solid understanding of software development life cycles, are essential to succeed in this fast-paced environment.</p><p>The ideal candidate will work closely with development and QA teams to monitor project milestones, provide updates to stakeholders, and address any project risks and challenges. A proactive approach to improving application usability and efficiency will be critical. Focusing on the specialty pharmacy sector, the organization provides end-to-end solutions including hub services, pharmacy network management, group purchasing (GPO) services, cutting-edge technology platforms, and more. With a strong presence as an industry advocate, the focus remains on delivering strategic channel management, advanced products, and tailored services to optimize patient outcomes and improve healthcare delivery.</p><p><br></p><p><strong>** Qualified candidates should have experience with pharmacy insurance, medical insurance, and claims processing **</strong></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collect and translate business requirements into detailed functional specifications for new and existing systems.</li><li>Perform gap analyses between current system capabilities and business needs using tools like Confluence, flowcharts, and wireframes to document workflows.</li><li>Create use cases for review during functional testing phases by developers and QA teams.</li><li>Work with IT teams to evaluate project scope and affected systems, providing strategic insights.</li><li>Assess new methodologies for feasibility and implementation efficiency.</li><li>Gain in-depth knowledge of internal software platforms and their underlying functionalities.</li><li>Analyze and optimize existing processes to identify inefficiencies and propose re-engineering solutions.</li><li>Host regular meetings with development teams to resolve obstacles and track progress.</li><li>Provide project status reports to business stakeholders.</li><li>Identify potential risks and escalate issues as required.</li><li>Continuously explore opportunities to improve application functionality, making recommendations for enhancements.</li><li>Maintain compliance with HIPAA regulations and related amendments</li></ul>
<p>Robert Half Technology is looking for a business analyst who is deeply passionate about understanding and translating customer needs into actionable development plans. To be successful in this role, you should be a self-starter who combines a strong technical understanding with excellent communication and social skills.</p><p>What you get to do every single day</p><p>· Analyze and review business, technical, and functional requirements</p><p>· Work in close partnership with development team to invent and analyze product requirements to meet business goals</p><p>· Craft comprehensive user stories and profiles</p><p>· Develop creative and highly usable solutions for new product requirements</p><p>· Collaborate with designers on wire-frames, interactions and user flows</p><p>· Work with development and QA teams to test and implement new corrections and improvements</p><p>· Assist with the development of customer-focused documentation for software solutions</p>
<ul><li>Analyze business processes and identify opportunities for improvement</li><li>Gather, document, and communicate project requirements from stakeholders</li><li>Define technical features and prioritize development efforts</li><li>Facilitate cross-functional collaboration and stakeholder alignment</li><li>Use key metrics for data analysis and reporting to measure project success and ROI</li><li>Support change management for smooth adoption of new tools and processes</li><li>Help mitigate risk and ensure compliance with security, legal, and governance standards</li></ul><p><br></p>
<p>The Systems Integration Business Analyst focuses on requirements and analysis for integrations between enterprise systems. This role works closely with engineering, middleware, and business teams to define data flows, APIs, and system handoffs across platforms such as ERP, CRM, billing, and third-party vendors. Responsibilities include documenting integration requirements, validating data movement, supporting testing, and assisting with production issue resolution related to system connectivity.</p>
<p>Robert Half’s Full-Time Engagement Professionals Practice is looking for a highly skilled Systems Business Analyst to join our team in Hagerstown, Maryland!</p><p> </p><p>Full-Time Engagement Professionals are employees of Robert Half who work with a number of different clients, so you will enjoy the advantages that accompany a position with a FORTUNE 1000® Corporation while experiencing a variety of challenging engagements that are tailored to your experience, skill set and career objectives. This unique opportunity allows you to enjoy the security of full-time employment and top benefits while maintaining your flexibility, enhancing your skills and enjoying a variety of diverse clientele.</p><p><br></p><p>In this role, you will play a vital part in supporting system transitions, improving processes, and collaborating across departments to ensure operational efficiency. This position offers the opportunity to contribute to meaningful projects while assisting in day-to-day activities critical to municipal functions.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with various departments to gather and analyze reporting requirements and ensure accurate data extraction.</p><p>• Support the transition from the Munis legacy system to Workday, including data structure optimization and process improvements.</p><p>• Assist in the development and conversion of reporting tools, such as Crystal Reports, to meet organizational standards.</p><p>• Perform discovery and analysis to identify opportunities for enhanced operational efficiency and streamlined workflows.</p><p>• Provide expertise in municipal finance and accounting processes, including property tax files and real estate reporting.</p><p>• Address day-to-day system needs, particularly during high-demand periods such as tax season.</p><p>• Lead initiatives to modernize archaic processes and implement innovative solutions.</p><p>• Work closely with IT and external consultants to ensure seamless integration of systems.</p><p>• Ensure data integrity and accuracy within the Munis system.</p><p>• Contribute to long-term projects and strategies aimed at improving system functionality and organizational performance.</p>
<p><strong>Job Title: </strong>IT Project Manager/ Business Analyst (Fully Remote) </p><p><strong>Work Location:</strong> Fully Remote (Organization is based in New Haven, CT) </p><p><strong>Hours:</strong> 40 Hours weekly, Monday- Friday </p><p><strong>Hire Type:</strong> 3 Months (Contract to Permanent Hire) </p><p><br></p><p><em>Detailed Job Description Is Available For Interested Applicants </em></p><p><br></p>
We are looking for an experienced Financial Business Analyst to join our team on a long-term contract basis in Charlotte, North Carolina. In this role, you will provide critical financial insights, analysis, and reporting to support regional leadership and ensure strong governance practices. This position requires someone with a keen attention to detail, a strategic mindset, and a proven ability to handle complex financial operations.<br><br>Responsibilities:<br>• Prepare, update, and present annual budgets and regular financial forecasts.<br>• Develop and maintain standardized financial reports to evaluate regional performance effectively.<br>• Conduct detailed variance analyses to identify risks, opportunities, and key performance drivers.<br>• Support leadership with ad hoc financial analyses and respond to information requests promptly.<br>• Ensure transparency and consistency in financial reporting while adhering to governance standards.<br>• Collaborate with Financial Control and Financial Business Partners to uphold accounting standards and controls.<br>• Provide detailed financial insights to assist regional leaders and stakeholders in decision-making.<br>• Review, challenge, and validate financial assumptions from regional accounts to ensure accuracy.<br>• Consolidate contract-level data to deliver clear financial results for sub-regions or sectors.<br>• Monitor and report revenue, costs, margins, and cash flow to ensure timely and accurate portfolio performance.
<p>The Payments Business Analyst will support initiatives related to payment processing platforms, including ACH, credit/debit, and alternative payment methods. This role works closely with product and engineering teams to define transaction flows, settlement logic, and downstream system impacts. Responsibilities include gathering requirements, documenting payment workflows, validating transaction data, and supporting merchant onboarding or enhancements to existing payment services.</p>
<ul><li>Analyze business processes and identify opportunities for improvement</li><li>Gather, document, and communicate project requirements from stakeholders</li><li>Define technical features and prioritize development efforts</li><li>Facilitate cross-functional collaboration and stakeholder alignment</li><li>Use key metrics for data analysis and reporting to measure project success and ROI</li><li>Support change management for smooth adoption of new tools and processes</li><li>Help mitigate risk and ensure compliance with security, legal, and governance standards</li></ul><p><br></p>
We are looking for a dedicated Business Analyst and Implementation Specialist with a strong background in healthcare systems to join our team on a long-term contract basis. This position offers an exciting opportunity to lead the deployment of critical systems in an environment without an established IT team, making a direct impact on clinical and financial operations. Located in Rock Island, Illinois, this role requires a proactive individual with strong attention to detail, capable of managing multiple priorities and engaging diverse stakeholders.<br><br>Responsibilities:<br>• Act as the main point of contact between stakeholders, vendors, and implementation partners during system deployments.<br>• Facilitate requirements gathering sessions to define processes and document workflows for clinical and financial systems.<br>• Organize and lead product demonstrations, providing recommendations tailored to organizational needs.<br>• Coordinate and oversee user acceptance testing, ensuring solutions are validated and any issues are promptly addressed.<br>• Develop change management strategies, including creating training materials and supporting staff throughout system adoption.<br>• Deliver ongoing support for system optimization and process enhancements post-implementation.<br>• Evaluate and recommend point-of-sale solutions that align with operational goals.<br>• Ensure seamless communication across teams to manage project timelines and deliverables effectively.<br>• Identify gaps in current processes and propose actionable solutions to improve efficiency.<br>• Collaborate with stakeholders to ensure all project objectives are met within the established timeframe.
<p><strong>Business Analyst III (Contract) </strong></p><p><strong>Contract Length:</strong> 51 Weeks</p><p><strong>Work Arrangement:</strong> Onsite Philadelphia, PA </p><p><br></p><p><strong>Overview</strong></p><p>We are seeking an experienced <strong>Business Analyst III</strong> to join our team on a long-term contract assignment. This role serves as a strategic liaison between business stakeholders and the IT organization, ensuring that technical solutions effectively meet business objectives. The ideal candidate will possess strong analytical capabilities, excellent communication skills, and a deep understanding of both business processes and IT system functionality.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary bridge between business units and IT teams to gather, clarify, and translate business needs into functional requirements.</li><li>Analyze business operations to identify strengths, weaknesses, and opportunities for process automation and efficiency improvements.</li><li>Support business process redesign efforts and produce detailed documentation for new technologies and workflows.</li><li>Translate high-level business requirements into clear functional specifications and manage updates or changes throughout the project lifecycle.</li><li>Educate IT teams on business goals, priorities, and strategic direction.</li><li>Facilitate communication and negotiations between business stakeholders and IT from initial requirement discussions through final implementation.</li><li>Stay informed about industry and technology trends and leverage this knowledge to propose innovative solutions that enhance organizational competitiveness.</li><li>Provide insights on potential buy-versus-build decisions for technology solutions.</li></ul><p><br></p>
We are looking for a driven and detail-oriented Business Analyst I to join our team in Allentown, Pennsylvania. In this long-term contract position, you will play a pivotal role in bridging the gap between business stakeholders and technical teams while contributing to various IT and AI initiatives. This opportunity is ideal for individuals passionate about technology, agile methodologies, and project management.<br><br>Responsibilities:<br>• Participate in meetings with data scientists, product owners, and stakeholders to ensure alignment on AI and IT projects.<br>• Maintain Azure DevOps boards, ensuring project tickets accurately reflect progress and updates.<br>• Organize and facilitate meetings, including scheduling, preparing agendas, and capturing detailed notes with action items, risks, and blockers.<br>• Develop presentations and documentation tailored for both technical and non-technical audiences.<br>• Translate business needs into actionable requirements and clear documentation.<br>• Collaborate with cross-functional teams to gather and prioritize requirements, support sprint planning, and retrospectives.<br>• Assist in daily stand-ups, sprint planning sessions, and other Agile ceremonies.<br>• Track project timelines and deliverables, proactively identifying and addressing potential risks.<br>• Contribute to team and organizational process improvements to enhance efficiency and outcomes.
We are looking for a highly skilled Business Analyst with expertise in CCH Axcess to join our team in Iselin, New Jersey. In this role, you will serve as the primary subject matter expert for the platform, driving system enhancements, process optimization, and data integration efforts. This is a long-term contract position offering an excellent opportunity to collaborate across teams and contribute to the success of tax operations and enterprise automation strategies.<br><br>Responsibilities:<br>• Act as the subject matter expert for CCH Axcess, managing modules like Tax, Practice, Workflow, and Document.<br>• Translate business requirements into system-specific configurations and enhancements to improve tax workflows.<br>• Collaborate with internal teams and external vendors to ensure stable platform performance and compliance.<br>• Conduct process analysis to identify inefficiencies and recommend automation opportunities.<br>• Develop detailed documentation including process maps, data flow diagrams, and system requirements.<br>• Support the integration of CCH Axcess with other enterprise systems, ensuring seamless data transfers.<br>• Analyze operational data to create reports and dashboards that monitor workflow performance and user adoption.<br>• Define and track KPIs for platform modules while identifying trends to guide improvements.<br>• Ensure all data and integrations comply with governance, security, and confidentiality standards.<br>• Foster collaboration between tax, technical, and compliance teams to align enterprise strategies.
<p>We’re seeking an <strong>IT Business Analyst</strong> to serve as the bridge between business stakeholders and technical teams. In this role, you’ll work closely with users, product owners, and engineers to understand business needs, translate them into clear technical requirements, and help deliver technology solutions that drive efficiency and value.</p><p>This is an ideal opportunity for someone who enjoys problem-solving, process improvement, and working across both business and IT teams.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Partner with business stakeholders to gather, analyze, and document functional and technical requirements</li><li>Translate business needs into clear user stories, workflows, and specifications for development teams</li><li>Facilitate stakeholder interviews, workshops, and requirements-gathering sessions</li><li>Support the full SDLC, including design, development, testing, and implementation</li><li>Assist with UAT planning, test case creation, and validation of delivered solutions</li><li>Analyze current processes and recommend system or workflow improvements</li><li>Collaborate with developers, QA, and product teams to ensure requirements are understood and delivered accurately</li><li>Create and maintain documentation such as process flows, data mappings, and business rules</li><li>Act as a liaison between technical teams and non-technical users, ensuring clear communication throughout projects</li></ul><p><br></p>
<p>Overview: We are seeking a seasoned Business Analyst with over five years of experience who also brings strong Product Management expertise. This dynamic role is integral to our digital transformation initiatives and requires someone capable of bridging business goals and technical execution while helping to define and prioritize product features. The ideal candidate is comfortable working across cross-functional teams and thrives in fast-paced, evolving digital environments.</p><p>Responsibilities:</p><ul><li>Deeply analyze and document business challenges, requirements, and process inefficiencies to set the stage for successful digital projects</li><li>Act as a product owner, collaborating closely with stakeholders and development teams to define requirements, prioritize features, and drive the product roadmap</li><li>Translate business goals into actionable product and project strategies that support continuous improvement and strategic alignment</li><li>Utilize data analysis and reporting to measure project success and ROI, and leverage insights to inform product direction</li><li>Facilitate stakeholder alignment sessions and ensure clear and consistent communication between business and technical teams</li><li>Apply change management best practices to support the smooth adoption of new tools, products, and systems</li><li>Promote agile project management methodologies, including Scrum, Kanban, or SAFe®, to deliver quality solutions efficiently</li><li>Stay up to date with technology trends relevant to product offerings, including cloud and AI fundamentals</li><li>Identify and support risk management, compliance, and governance throughout the product lifecycle</li></ul><p>Requirements:</p><ul><li>Minimum 5 years’ experience as a Business Analyst, Product Manager, or in a related cross-functional technology role</li><li>Proven track record acting as a product owner or supporting product development in agile environments</li><li>Strong proficiency in requirements gathering, feature definition, and project prioritization</li><li>Demonstrated ability with data analysis, stakeholder alignment, and strategic planning</li><li>Familiarity with digital transformation projects such as cloud adoption or AI integration</li><li>Agile methodology and change management experience</li><li>Relevant certifications (e.g., CBAP, CSPO, CPO, PMI-ACP, PMP, ScrumMaster, PRINCE2, AAC, CCMP) are highly desirable</li><li>Excellent verbal and written communication skills</li><li>Technology fluency in modern SaaS, CRM, ERP, and analytics platforms</li></ul><p><br></p>
We are looking for a skilled iManage Subject Matter Expert and Business Analyst to join our team in Iselin, New Jersey. In this role, you will take ownership of the iManage platform, providing critical insights and solutions to optimize document management, workflows, and integrations across the organization. This is a long-term contract position, offering the opportunity to collaborate with cross-functional teams to drive innovation and ensure compliance in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary expert on the iManage platform, overseeing its configuration, architecture, and integration capabilities.<br>• Translate business needs into actionable enhancement requirements for iManage workflows and platform improvements.<br>• Monitor system updates and releases to ensure proactive adoption of new features and advancements.<br>• Collaborate with IT operations to maintain secure, stable, and compliant system performance.<br>• Gather and document requirements for optimizing document management workflows and metadata standards.<br>• Perform gap analyses to identify opportunities for automation and process improvements.<br>• Support testing, validation, and rollout of new iManage features and configurations.<br>• Partner with data teams to enable seamless integrations between iManage and enterprise systems.<br>• Analyze usage patterns and build dashboards to track system performance and user adoption.<br>• Ensure compliance with governance, security, and confidentiality standards for all platform workflows and integrations.
About the Opportunity: Our company is seeking an experienced Business Systems Analyst to support enterprise-level digital transformation initiatives. The ideal candidate will bridge business needs and technical solutions to enable the successful implementation of key projects, including cloud migration and AI integration, within a dynamic organization in St. Louis. Key Responsibilities: Collaborate cross-functionally with business and IT stakeholders to define requirements and deliverables for digital transformation projects. Drive strategic planning and translate business objectives into actionable technical solutions. Facilitate Agile project management processes, including Scrum, Kanban, or SAFe®, to ensure iterative, high-quality project delivery. Analyze business processes and leverage data to identify improvement opportunities and measure ROI. Develop and maintain documentation such as business requirements, process flows, user stories, and test cases. Lead change management efforts to support adoption of new tools, technologies, and processes. Coordinate with technical teams to ensure seamless system integration and compliance with risk, legal, and governance requirements. Support user acceptance testing and provide ongoing project reporting and analytics. Key Skills: Agile project management, including familiarity with frameworks such as Scrum, Kanban, and SAFe®. Strong strategic planning and stakeholder alignment capabilities. Advanced data analysis, reporting, and requirements gathering skills. Knowledge of change management best practices. Technology fluency, including a working understanding of cloud and AI concepts. Risk, compliance, and governance awareness.
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
<p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p> </p>
<p><strong>Business Analyst I </strong></p><p><strong>Service Type:</strong> 53 Week Contract</p><p><strong>Location: </strong>Philadelphia, PA , 4x Onsite</p><p><br></p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a <strong>Business Analyst I</strong> to act as a critical liaison between business stakeholders and technical teams. This role ensures that new features and enhancements are delivered effectively, aligned with business objectives, and meet user needs. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a collaborative mindset.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as a bridge between product, engineering, QA, and operations teams to ensure alignment and shared understanding throughout the development lifecycle.</li><li>Collaborate closely with engineers from concept ideation to deployment, supporting UAT to confirm features meet business and technical requirements.</li><li>Capture and refine business requirements by working with cross-functional stakeholders.</li><li>Gather input to define product concepts and contribute to roadmap planning.</li><li>Author detailed, user-centric requirements and user stories to position development teams for success.</li><li>Lead and facilitate cross-functional working sessions to discover and prioritize platform capabilities.</li><li>Assist in executing pilots and trials, including post-trial measurement and reporting.</li><li>Provide functional and technical troubleshooting for existing applications and perform fixes/enhancements as needed.</li><li>Support data instrumentation and analytics, including collection and analysis of KPIs across platform capabilities.</li><li>Monitor feature progress, identify risks, and communicate updates to program and product leaders.</li></ul><p><br></p>
<p>As a Business Systems Analyst / Scrum Master, you’ll play a pivotal role at the intersection of agile delivery, business processes, and technology implementation. You’ll guide cross-functional teams to deliver high-quality solutions while ensuring business requirements are clearly defined, traceable, and aligned with strategic goals.</p><p>Our technology ecosystem spans multiple platforms, business lines, and integration points — success in this role means balancing structured analysis with agile adaptability. You’ll partner with product owners, technology leaders, application developers, quality assurance testers, and other stakeholders to ensure solutions deliver meaningful, measurable value.</p><p>This is a hands-on, high-impact role in a fast-paced environment where curiosity, communication, and ownership drive results.</p><p><br></p><p>Accountabilities</p><p>• Drive clarity and documentation — capture detailed functional and technical requirements, workflows, and process and technology dependencies across systems and integration points.</p><p>• Translate business strategy into execution — work with business and technology leaders to define clear user stories, acceptance criteria, and sprint goals aligned to enterprise priorities.</p><p>• Facilitate agile delivery — lead sprint ceremonies (planning, stand-ups, reviews, retrospectives) and coach teams in Agile principles to promote continuous improvement and accountability.</p><p>• Bridge communication across functions — ensure seamless collaboration between products owners, technology leaders, project managers, developers, QA, and other roles and teams as needed.</p><p>• Balance agility and structure — manage iterative delivery in an Agile/Scrum framework while applying structured analysis where appropriate for compliance and traceability.</p><p>• Enable transparency and decision-making — track metrics and report on sprint progress to stakeholders.</p><p>• Champion alignment — communicate complex business or technical concepts in simple, actionable terms for diverse audiences.</p><p>• Promote continuous improvement — identify opportunities to enhance team performance, process efficiency, and product quality.</p><p>• Remove impediments to team progress by proactively identifying, tracking, and resolving blockers that hinder delivery.</p><p>• Drive on-time delivery by ensuring the team meets committed sprint and project dates, facilitating alignment across stakeholders, and escalating risks when necessary.</p>
<p><strong>Description of Position</strong></p><p> This role partners with business stakeholders and technical teams to define, document, and translate complex business and technical requirements into scalable solutions. The Technical Business Analyst supports systems implementations, data integration efforts, and process optimization initiatives, helping ensure solutions align with strategic objectives.</p>
