We are looking for an experienced Office Manager to join our team in Venice, Florida. In this Contract position, you will oversee administrative operations, customer service functions, and accounting processes to ensure smooth office management and compliance with organizational standards. This role requires strong leadership skills to supervise various departments and support management with accurate reporting and planning.<br><br>Responsibilities:<br>• Oversee day-to-day administrative activities, ensuring efficient office operations and adherence to company policies.<br>• Supervise billing procedures to guarantee accurate customer invoicing and timely credit processing.<br>• Manage the customer service team, including scheduling, training, and performance evaluations.<br>• Coordinate accounts payable processes, ensuring proper coding and approvals.<br>• Collaborate with the collections department to maintain steady cash flows and reduce overdue accounts.<br>• Prepare and review weekly accounts receivable reports, recommending action plans for financial improvement.<br>• Ensure accurate monthly revenue projections and assist management in reviewing financial data.<br>• Reconcile disposal invoices with dispatch system records to maintain billing accuracy.<br>• Generate and submit franchise reports on a monthly and quarterly basis.<br>• Provide payroll and human resources support, ensuring timely and precise processing.
<p>Part-Time Executive Assistant (EA)</p><p> <strong>Location:</strong> South Los Angeles, CA</p><p> <strong>Schedule:</strong> 20–25 hours per week, onsite 2–3 days per week</p><p><b> </b>We are seeking a detail-oriented, proactive, and highly organized Executive Assistant to support our Executive Director (ED) and team. This role is ideal for someone with strong administrative skills, board experience, and the ability to manage multiple priorities efficiently.</p><p><strong>Position Summary:</strong></p><p> The Executive Assistant (EA) will provide high-level administrative support to the Executive Director and the broader team. A strong candidate will have experience supporting executives, taking detailed notes during board meetings, preparing minutes, and assisting in day-to-day operational tasks. This is an onsite role requiring 2–3 days per week.</p><p><strong>Key Duties and Responsibilities:</strong></p><ul><li>Provide executive-level administrative support to the ED and team, including calendar management, scheduling, and correspondence.</li><li>Attend board and team meetings, take accurate notes, and prepare minutes and action items.</li><li>Organize and maintain confidential files and records.</li><li>Assist in planning and coordinating meetings, events, and special projects.</li><li>Draft, review, and edit documents, reports, and presentations as needed.</li><li>Manage communications with internal staff, board members, and external partners.</li><li>Prepare agendas, briefing materials, and other supporting documentation for meetings.</li><li>Track action items and follow up with relevant team members to ensure timely completion.</li><li>Support team operations with ad hoc administrative tasks as assigned.</li></ul><p><b> </b></p><p><strong>Work Schedule:</strong></p><ul><li>Part-time: 20–25 hours per week.</li><li>Onsite presence required 2–3 days per week. Flexible scheduling may be discussed.</li></ul><p><br></p>
<p>Prominent Asian family office is seeking an Executive Administrative Assistant to support the ongoing needs of its real estate assets in the US. This person will be working onsite at one of the mixed-use properties in San Francisco three times per week, and the EA will be supporting the local Office Administrator as well as the CEO and COO when they visit the States.</p><p><br></p><ul><li>Daily office logistics management: including but not limited to office supplies procurement, office equipment maintenance, office environment construction, etc.</li><li>Schedule: including but not limited to employee/guest travel reservations, meeting arrangements and coordination, etc.</li><li>Event and project support: organize and coordinate employee activities, including event planning, venue preparation, etc.</li><li>Maintain communication with the apartment manager to promote the normal operation of the apartment and implement various logistical tasks in the apartment, such as furniture maintenance and updates, cost statistics, etc.</li><li>Collect and process basic data and organize administrative budget reports</li><li>Other temporary matters assigned by leaders</li></ul><p><br></p>
<p>Robert Half is looking for an experienced Director of Operations to lead and optimize the operational functions of our client's organization. This role is ideal for a detail-oriented individual with a strong background in managing multidisciplinary teams. Based in the Philadelphia area, this position requires a strategic leader with expertise in risk management, business planning, and team development.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee daily operations and guide the Operations team, including mentoring and supervising staff such as the Operations Analyst.</li><li>Conduct performance evaluations for Administrative Directors and other operational personnel.</li><li>Lead the development and execution of the organization’s annual business plan by collaborating with internal stakeholders.</li><li>Manage the risk management program, including contract review, negotiation, and coordination with external legal counsel when necessary.</li><li>Organize and deliver training sessions for staff on topics related to risk and financial management.</li><li>Build and maintain relationships with key external partners, including insurance brokers, carriers, legal professionals, and commercial real estate brokers.</li><li>Direct the renewal and administration of annual insurance policies and ensure compliance with organizational standards.</li></ul>
<p>We are looking for an Assistant Facilities Manager to oversee maintenance and repair operations across our facilities in Irving, TX. This role requires a proactive and detail-oriented individual who can ensure the safety, functionality, and readiness of the physical environment. The ideal candidate is capable of managing multiple projects, collaborating effectively with teams, and maintaining high standards of quality and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate and execute maintenance and repair tasks across various facilities to ensure operational continuity.</p><p>• Monitor and maintain critical equipment such as exhaust fans, compressed air systems, cranes, elevators, and security devices.</p><p>• Perform preventative maintenance on facility systems, including electrical, plumbing, and mechanical components.</p><p>• Ensure fire, life, and safety equipment remains operational, scheduling vendor repairs as necessary.</p><p>• Maintain cleanliness, organization, and safety standards to ensure facilities are always presentable.</p><p>• Support machine movements, setups, and teardowns in collaboration with service teams.</p><p>• Assist trades workers within designated facility areas, offering hands-on support as needed.</p><p>• Manage vendor accounts, including workflows and invoicing, while adhering to budgetary guidelines.</p><p>• Operate forklifts, man-lifts, and other equipment to support facility operations.</p><p>• Perform additional tasks such as cleaning, organizing, and minor repairs across carpentry, mechanical, and electrical disciplines.</p>
<p>We are looking for an experienced Full Charge Bookkeeper/Office Manager to join our team in Orland Park, Illinois. In this role, you will manage a wide range of accounting and administrative functions to ensure the smooth operation of financial processes within the organization. This is an excellent opportunity for someone with strong attention to detail, exceptional bookkeeping skills, and a proactive approach to office management.</p><p><br></p><p>Responsibilities:</p><p>• Oversee all accounting functions, including accounts payable, accounts receivable, payroll, and tax withholdings.</p><p>• Utilize QuickBooks for billing, reporting, and forecasting cash flow to improve financial efficiency.</p><p>• Prepare and distribute detailed financial reports, such as weekly updates for company principals.</p><p>• Coordinate monthly project invoicing, track overdue accounts, and facilitate electronic client payment processing.</p><p>• Maintain accurate records for financial transactions, consultant billing, and expense tracking.</p><p>• Process payroll, manage 401(k) contributions, and oversee vacation tracking and HR documentation.</p><p>• Support administrative tasks, including vendor coordination, document management, and scheduling.</p><p>• Ensure compliance with established financial policies and procedures.</p><p>• Monitor and reconcile bank deposits and accounts to maintain financial accuracy.</p>
<p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES </strong>include the following. Other related duties may be assigned.</p><p><br></p><p>· Utilizing Office 365 Admin portal to set up new users accounts, email profiles, and access permissions.</p><p>· Respond to help desk tickets and provide first-level technical support via phone, email, or in person</p><p>· Troubleshoot and resolve hardware, software, printer and network issues.</p><p>· Assist with installation and configuration of computer systems and applications.</p><p>· Maintain and monitor computer systems, printers, and peripheral devices.</p><p>· Document issues, solutions, and updates in the ticketing system.</p><p>· Follow standard operating procedures and escalate complex issues when necessary.</p><p>· Support onboarding/offboarding processes for employees.</p><p>· Perform routine system checks and updates.</p><p><br></p>
We are looking for a detail-oriented Senior Administrative Assistant to provide high-level support to the Divisional Finance Director of a non-profit organization based in Carson, California. This Contract-to-Permanent position requires an individual who excels in managing sensitive financial information, coordinating business operations, and ensuring organizational efficiency through effective communication and document management. The ideal candidate will have strong administrative skills, a keen eye for accuracy, and the ability to maintain confidentiality at all times.<br><br>Responsibilities:<br>• Organize and maintain comprehensive filing systems for audits, budgets, and financial correspondence.<br>• Prepare agendas, schedule meetings, and record minutes for Finance Department discussions.<br>• Handle confidential HR-related documents, including performance reviews, new employee paperwork, and timekeeping records.<br>• Manage databases for armored services and bank correspondence to ensure proper servicing of organizational units.<br>• Administer the corporate card program by overseeing training, card requests, maintenance, and tracking suspensions.<br>• Monitor department office supplies and budget allocations, ensuring timely inventory management and ordering.<br>• Coordinate agenda preparation, submission review, and material distribution for the Command Finance Council meetings.<br>• Resolve discrepancies in agenda items and ensure compliance with organizational standards.<br>• Facilitate secure transmission of confidential information to relevant departments and representatives.<br>• Support audit logistics by reserving spaces and arranging IT setups while tracking vehicle mileage and equipment inventory.
<p><strong>Job Title: Front Desk Representative (Contract)</strong></p><p><strong>Location: Iowa City, Iowa</strong></p><p><strong>Description:</strong></p><p>We are seeking a friendly and organized Front Desk Representative to join our client's team on a <strong>short-term contract</strong> basis. Acting as the "Director of First Impressions," the ideal candidate will play a pivotal role in creating a welcoming environment for visitors, handling phone calls, and assisting with various clerical tasks. If you have excellent communication and organizational skills, this is an excellent opportunity to showcase your talents while contributing to the success of a dynamic company in Iowa City.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist clients and visitors with a friendly and professional demeanor, ensuring a seamless first impression.</li><li>Answer incoming phone calls promptly, routing them to the appropriate departments or providing accurate information as needed.</li><li>Manage daily administrative tasks, such as data entry, filing, scanning documents, and organizing office materials.</li><li>Assist with scheduling appointments, managing calendars, and coordinating meetings.</li><li>Maintain a clean and organized front desk and reception area.</li><li>Provide high-quality customer service to internal staff and external stakeholders.</li><li>Support additional clerical tasks and special projects as requested.</li></ul><p><br></p>
<p>We are seeking an experienced Senior Customer Service Representative to join our client’s team in the printing/manufacturing industry. This is a temp-to-hire opportunity for a motivated professional who thrives in a fast-paced, detail-driven environment and is eager to grow into a more advanced account/customer service role.</p><p><br></p><p>Responsibilities:</p><ul><li>Manage and process customer accounts and orders with accuracy and timeliness.</li><li>Verify and confirm order details (items, quantities, changes, etc.) and enter them correctly into the order system.</li><li>Serve as the primary liaison between customers and internal teams, ensuring clear communication and effective follow-up.</li><li>Prioritize daily workload to meet shifting demands, updates, and changes.</li><li>Apply problem-solving skills to resolve customer issues and ensure satisfaction.</li><li>Learn and apply calculations, conversions, and concepts specific to the production process.</li><li>Apply project management skills to oversee customer orders from start to finish, ensuring deadlines, changes, and deliverables are met.</li><li>Coordinate with multiple stakeholders to drive projects forward and ensure seamless execution across teams.</li></ul><p><br></p><p><br></p>
<p>We are looking for an experienced Office Manager to join our team in Los Angeles, California. In this Contract-to-Permanent position, you will oversee the operations of the front office for a healthcare practice, ensuring smooth workflow, staff coordination, and exceptional patient service. This role offers the opportunity to contribute to a meaningful mission in cancer care while driving efficiency and compliance in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and coordinate the daily operations of the front office across multiple clinic locations.</p><p>• Monitor front office activities, including patient data intake, record management, and compliance with medical documentation standards.</p><p>• Provide training and coaching to front office staff, ensuring adherence to policies and procedures.</p><p>• Conduct regular staff meetings, manage schedules, and approve hours for payroll processing.</p><p>• Lead recruitment efforts and oversee performance reviews for front office employees.</p><p>• Address patient concerns and complaints, ensuring resolution and satisfaction.</p><p>• Develop and track productivity metrics to assess and improve front office operations.</p><p>• Implement best practices to enhance efficiency and streamline processes.</p><p>• Ensure compliance with regulations regarding the handling and release of protected health information.</p><p>• Collaborate with other departments to optimize workflow and communication.</p>
<p>We have partnered with a reputable production company on their search for a Payroll Supervisor with in-depth knowledge of payroll procedures, regulations, and compliance requirements. In this role, you will oversee the processing of a high volume of bi-weekly payroll, ensuring policies and procedures are being followed, review and approve payroll adjustments, calculate wages, deductions, and withholdings, maintain accurate payroll records and employee data, assist with the month end close process, manage the performance of the payroll department, and prepare the annual payroll budget. Overall, as the Payroll Supervisor you will ensure the effective use of internal plans and positive employee relations while overseeing the payroll process for the company.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the activities of the payroll department to guarantee accurate payroll</p><p>• Supervise the payroll staff to ensure the department's objectives and directions are met</p><p>• Provide assistance to the Payroll Manager in the review and finalization of bi-weekly, weekly, and monthly payrolls</p><p>• Assist in the preparation of periodic reports and verification of payroll data</p><p>• Handle payroll-related inquiries and resolve employee issues in a timely and detail-oriented manner</p><p>• Aid in the preparation and interpretation of written policies and procedures for the payroll department</p><p>• Supervise high volume payroll entries using ADP WFN, ServiceTitan time, payroll adjustments, and special payments</p><p>• Assist with the calculation and tracking of overpayments</p><p>• Display knowledge of basic accounting principles and the ability to track, organize, analyze, and report data clearly</p><p>• Provide information upon request regarding employment verification, wages, periods of employment, etc., in accordance with Federal, state, and Local laws</p><p>• Act as a backup for Payroll Practitioners and act on behalf of the Payroll Manager in their absence</p><p>• Stay updated on Federal, State, and Local laws and regulations.</p>
<p>We are looking for an experienced Trial Paralegal to join our award-winning law firm in Portland. This role involves supporting high-impact cases, including Plaintiff Class Actions and other Complex Litigation matters. The ideal candidate will possess extensive litigation expertise, strong organizational skills, and the ability to thrive in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><ul><li>Pre-trial preparations and support with discovery-based projects</li><li>Collaboration with our attorneys, paralegals, and legal technology team to prepare for trial while ensuring compliance with all firm policies that relate to litigation support.</li><li>Strong understanding of both user and administrative functions, using various trial presentation software and eDiscovery technologies, including TrialDirector 360, Relativity, Disco, capture, and other internal and external software solutions.</li><li>Assist with various phases of processing data from discovery, processing, quality control review, exporting, and production.</li><li>Assist with the collection and be responsible for editing and the ultimate production of audio-visual files.</li><li>Manage electronic depositions to be incorporated into a database/trial software, synchronize video transcripts with high quality, and present in court.</li><li>Troubleshoot technical issues during trial.</li></ul><p>Firm offers extensive benefits package including 4 weeks PTO, hybrid work options, fully covered healthcare premiums, free parking when on site, 401K, profit sharing, and substantial bonus earning potential.</p><p><br></p><p>To submit your resume confidentially please send to Sam(dot)Sheehan(at)RobertHalf(dot)(com)</p>
<p>Our client, a research-led, innovative, global pharmaceutical company, is looking for a senior corporate paralegal to join their team in Elmwood Park, NJ. </p><p><br></p><p>• Draft, review, and revise non-disclosure, vendor, service, and commercial agreements and other legal and corporate documents under the direction and supervision of attorneys.</p><p>• Draft, review, and prepare contract templates.</p><p>• Draft, review, and revise legal presentations, training materials, and other legal documents. </p><p>• Research and analyze statutes, regulations and other legal resources.</p><p>• Gather information and conduct research relative to legal issues under the direction and supervision of attorneys.</p><p>• Issue and track litigation holds under the direction and supervision of attorneys.</p><p>• Maintain electronic records database and physical files for all correspondence, business contracts and agreements and litigations.</p><p>• Ensure contract database tracker (Excel worksheet) and relevant contracts are complete and up-to-date. </p><p>• Interface and coordinate with internal and external stakeholders on agreements, as needed.</p><p>• Serve as custodian of Legal Department records.</p><p>• Lead and manage the collection of required information and data for transparency reporting.</p><p>• Draft, file and maintain Legal Department documents and Board of Director resolutions, agendas, minutes, and other documents.</p><p>• Assist in process improvement and resource development to meet current and future needs of Legal Department.</p><p>• Collaborate regularly with attorneys and internal stakeholders for assigned projects to find solutions to routine legal issues.</p><p>• Attend Legal Department and cross functional team meetings and draft meeting minutes.</p><p>• Provide administrative support to attorneys in the Legal Department and to the Board of Directors, such as scheduling meetings, arranging travel, preparing expense reports, preparing meeting minutes, drafting correspondence, tracking legal training and other organizational tasks, obtaining documents and signatures, and other tasks as needed.</p><p>• Act as subject matter expert for current e-billing system.</p><p>• Proactively manage all invoices for compliance with outside counsel guidelines and approve invoices pertaining to legal matters and litigations, checking for accuracy, cost center coding, and cost containment, and ensure invoices are approved and paid on time.</p><p>• Prepare budget status reports monthly or as needed, pertaining to outside counsel/vendor expenses; analyze actual and projected costs vs. budgeted amounts, including breakdown of costs by product, vendor, and other applicable categories.</p><p>• Prepare ad hoc budget reports as needed (e.g., spend for a particular vendor for a particular time frame).</p><p>• Notarize documents.</p>
We are seeking a Help Desk Manager to join our team. This role involves managing IT support services, ensuring the smooth operation of our Microsoft 365 system, and troubleshooting hardware and software issues. The Help Desk Manager will also be responsible for managing network configurations, enhancing email security, and supporting hardware installations.<br><br>Responsibilities:<br><br>• Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely resolution of issues.<br>• Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365.<br>• Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations.<br>• Implement and manage email security measures such as SPF, DKIM, and DMARC for reliable email delivery.<br>• Utilize Microsoft Intune for device provisioning and policy enforcement.<br>• Troubleshoot hardware and software issues involving PCs, laptops, printers, and software installations.<br>• Foster client relationships by providing detail oriented, friendly support and training.<br>• Maintain detailed service tickets and IT documentation using ITSM tools.<br>• Assist with IT projects, including hardware installations, network setups, software migrations, and cloud deployments.<br>• Proactively identify and resolve potential IT problems before they escalate.
<p>Our client is looking for an experienced Bookkeeper to join their team in North Houston, Texas. In this contract-to-permanent role, you will support financial operations within the construction industry, focusing on accounts payable, accounts receivable, and project-based accounting. This position requires strong attention to detail, proficiency in QuickBooks, and a solid understanding of lien processes and retainage. The role is fully onsite, Monday-Friday from 8-5. </p><p><br></p><p>Responsibilities:</p><p>• Manage accounts payable processes, including sorting purchase orders, entering invoices into QuickBooks, and ensuring vendor payments are accurate and timely.</p><p>• Handle accounts receivable tasks such as generating customer invoices, processing monthly billing, and issuing lien notices for overdue accounts.</p><p>• Reconcile bank and credit card statements on a monthly basis to ensure accuracy in financial reporting.</p><p>• Prepare financial statements, including profit and loss reports and balance sheets, while managing tax payments and compliance.</p><p>• Maintain detailed records of lien releases, retainage, and vendor folders, ensuring all documentation is up-to-date and organized.</p><p>• Resolve vendor and client inquiries related to billing, payments, and general accounting issues with professionalism and efficiency.</p><p>• Provide administrative support, including document notarization, mail management, and assisting with company vehicle registrations.</p><p>• Collaborate with the Office Manager to streamline filing and office operations.</p><p>• Utilize QuickBooks for journal entries and miscellaneous accounting data entry.</p><p>• Support accounts receivable factoring loans and ensure proper documentation.</p>
<p>We are looking for an experienced Informatica Data Catalog Engineer/Governance Administrator to join our team in Southern California. In this long-term, multi-year position, you will play a pivotal role in configuring and managing Informatica Cloud Catalog, Governance, and Marketplace systems, ensuring seamless integration with various platforms and tools. This opportunity is ideal for professionals with a strong background in data governance, security, and compliance, as well as expertise in cloud technologies and database systems.</p><p><br></p><p>Responsibilities:</p><p>• Configure and implement role-based and policy-based access controls within Informatica Cloud Catalog and Governance systems.</p><p>• Develop and set up connections for diverse platforms, including mainframe databases, cloud services, S3, Athena, and Redshift.</p><p>• Troubleshoot and resolve issues encountered during connection creation and data profiling.</p><p>• Optimize performance by identifying and addressing bottlenecks in profiling workflows.</p><p>• Configure and manage Cloud Marketplace integrations to enforce policy-based data protections.</p><p>• Review and communicate Informatica upgrade schedules, exploring new features and coordinating timelines with business and technical teams.</p><p>• Collaborate with infrastructure teams to establish clusters for managing profiling workloads efficiently.</p><p>• Support governance initiatives by classifying and safeguarding sensitive financial and customer data.</p><p>• Create and manage metadata, glossaries, and data quality rules across regions to ensure compliance with governance policies.</p><p>• Set up user groups, certificates, and IP whitelisting to maintain secure access and operations.</p>
<p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Oversee routine facility maintenance, repairs, and inspections to ensure compliance with safety and operational standards.</li><li>Coordinate with vendors, contractors, and service providers for building services, such as cleaning, security, and equipment maintenance.</li><li>Manage office supplies inventory and procurement to maintain a well-stocked work environment.</li><li>Serve as the primary point of contact for facility-related issues and inquiries from employees and stakeholders.</li><li>Assist with space planning, office moves, and furniture/equipment setups to accommodate organizational needs.</li><li>Maintain updated records of facility operations, maintenance schedules, and vendor agreements.</li><li>Support environmental health, safety, and sustainability initiatives within the workplace.</li></ul>
<p><strong>Key Responsibilities:</strong></p><ul><li>Oversee routine facility maintenance, repairs, and inspections to ensure compliance with safety and operational standards.</li><li>Coordinate with vendors, contractors, and service providers for building services, such as cleaning, security, and equipment maintenance.</li><li>Manage office supplies inventory and procurement to maintain a well-stocked work environment.</li><li>Serve as the primary point of contact for facility-related issues and inquiries from employees and stakeholders.</li><li>Assist with space planning, office moves, and furniture/equipment setups to accommodate organizational needs.</li><li>Maintain updated records of facility operations, maintenance schedules, and vendor agreements.</li><li>Support environmental health, safety, and sustainability initiatives within the workplace.</li></ul>
<p>Are you ready to step into a role that keeps you active, on your feet, and contributing to a dynamic workplace environment? We’re looking for a <strong>Facilities Coordinator</strong> who thrives on keeping spaces functional, organized, and welcoming. This hands-on role is perfect for someone who enjoys teamwork, problem-solving, and staying on the move.</p><p><br></p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Event Setup & Teardown:</strong> Arrange furniture, set up audiovisual equipment, and ensure event spaces are clean, organized, and fully functional.</li><li><strong>Conference Room Maintenance:</strong> Conduct routine checks, restock supplies, and keep rooms neat for seamless team meetings.</li><li><strong>Employee Relocation Support:</strong> Assist in assembling workstations and moving office equipment or furniture.</li><li><strong>Facility Maintenance:</strong> Perform routine inspections, address maintenance requests, and help maintain cleanliness through tasks like power washing.</li><li><strong>Building Inspections & Safety:</strong> Carry out regular building inspections, reporting and coordinating repairs to ensure safety and compliance.</li><li><strong>Work Order Management:</strong> Track and prioritize work order tickets, keeping employees informed of progress for smooth operations.</li></ul><p><br></p>
<p><strong>HEAD OF CUSTOMER SERVICE - International Company Located in Duluth</strong></p><p>We’re looking for a <strong>Head of Customer Service </strong>for one of our clients located in Duluth. The Head of Customer Service will be responsible for overseeing the entire customer journey—from initial onboarding through renewal and expansion. This strategic role is critical to driving engagement, retention, and growth across their customer base. As part of the senior leadership team, you’ll build and execute a world-class customer experience strategy that sets us apart in the industry. You’ll oversee customer success operations, champion cross-functional collaboration, and ensure that every client touchpoint is seamless, supportive, and value-driven.</p><p><br></p><p><strong>What You’ll Be Doing: </strong></p><ul><li>Design and implement a customer success vision aligned with business growth goals</li><li>Own key metrics like churn, CLTV, and net revenue retention</li><li>Champion a customer-first mindset across all departments</li><li>Lead and scale a high-performing team (Account Managers, Client Engagement, Onboarding & Support)</li><li>Provide coaching, resources, and direction to drive performance and career growth</li><li>Manage the post-sale customer journey to ensure satisfaction, loyalty, and long-term success</li><li>Identify and proactively solve issues to reduce churn and increase advocacy</li><li>Collaborate closely with Sales, Marketing, Product, and Operations to align strategies and deliver seamless customer experiences</li><li>Deliver customer insights that influence product innovation and go-to-market plans</li><li>Lead customer expansion through upselling, cross-selling, and value realization</li><li>Continuously improve processes around onboarding, renewals, and customer lifecycle</li><li>Leverage customer success platforms and CRM tools to track health scores, engagement, and retention</li><li>Report on trends, risks, and performance to executive leadership</li></ul><p><br></p>
<ul><li>Address and resolve complex customer inquiries and complaints quickly and professionally.</li><li>Serve as the primary point of contact for escalated issues and ensure timely resolutions.</li><li>Accurately document customer interactions, resolutions, and ongoing issues in the CRM system.</li><li>Generate detailed reports from customer data, presenting key insights to management when required.</li><li>Analyze customer feedback and identify recurring trends to suggest improvements to workflows, policies, and service strategies.</li><li>Monitor and optimize the effectiveness of customer service processes and tools.</li><li>Support team members by answering technical or procedural questions and acting as a resource in challenging situations.</li><li>Partner with other departments like Sales, Operations, and Product teams to align on customer needs and resolve complex cases.</li><li>Contribute to cross-departmental initiatives aimed at improving the customer experience.</li></ul>
We are offering an exciting opportunity for a CAO (Chief Accounting Officer) in Herndon, Virginia. The selected candidate will work within the industry, utilizing their skills in Accounting Functions, Financial Reporting, and Microsoft Excel to perform a range of tasks. <br><br>Responsibilities:<br>• Oversee the overall accounting functions within the organization.<br>• Ensure accurate and efficient financial reporting to aid strategic decision making.<br>• Utilize Microsoft Excel for data analysis and presentation of financial information.<br>• Maintain up-to-date knowledge on financial regulations and standards.<br>• Implement and streamline accounting systems and processes.<br>• Monitor financial performance and report on financial metrics.<br>• Collaborate with executive team members on strategic financial planning.<br>• Ensure compliance with all internal policies and relevant regulations.<br>• Develop plans for financial growth.<br>• Evaluate and manage risk within the organization.
We are seeking a =+ years of experience and detail oriented Receptionist to support the front desk operations at a high-profile client site in downtown Boston. The ideal candidate will have strong communication skills, a welcoming demeanor, and the ability to multitask in a fast-paced corporate environment. <br> Key Responsibilities Greet and assist guests and visitors; escort as needed Answer and route incoming calls on a multi-line phone system Handle incoming/outgoing mail, deliveries, and maintain updated phone lists Book conference rooms and manage office hoteling using EMS software Assist with light administrative duties, such as ordering food or office supplies Lift packages or supplies (up to 50 lbs occasionally) Support additional departments and projects as needed Maintain confidentiality and professionalism at all times Communicate effectively with the client and onsite manager regarding tasks and deadlines
<p>We are recruiting for a Senior Customer Service Representative to support a dynamic call center environment. This role is pivotal in driving team performance, ensuring customer satisfaction, and fostering growth among team members.</p><p><br></p><p>This opportunity offers a hybrid work schedule, growth opportunity within the organization and a comprehensive benefits package.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily operations of the customer service team, ensuring adherence to call center metrics and performance goals.</p><p>• Utilize customer service software and tools to monitor and improve team efficiency.</p><p>• Provide mentorship and training to new hires, supporting their development and integration into the team.</p><p>• Address escalated service desk tickets, ensuring timely and effective resolution.</p><p>• Collaborate with team members to identify areas for improvement and develop strategies to enhance customer satisfaction.</p><p>• Monitor team performance and provide feedback to ensure continuous improvement.</p><p>• Maintain a strong focus on delivering exceptional service within the healthcare industry.</p><p>• Ensure compliance with company policies and industry regulations.</p><p>• Facilitate team meetings to communicate updates, share insights, and address challenges.</p>
