<p>Robert Half's Advertising client in Lafayette CA is in need of a temporary Logistics Coordinator. This role is anticipated to last 4 months, and is hybrid 3 days a week in office.</p><p><br></p><p>Duties Include:</p><p>• Manage and track orders with vendor, shipper, fulfillment, etc., to meet or exceed client expectations.</p><p>• Quoting</p><p>o Quote and re-quote freight for all overseas and domestic display requests including changes mid-stream. Use Freight Request form in SmartSheets and manage Freight Quote sheet.</p><p>o Provide shipping and quotes for premium items from overseas and domestic</p><p>o Contact vendors directly to get pallet dims / weights and all info necessary to arrange freight</p><p>• Administrative Duties</p><p>o Submit requests in SS for accounting to create POs for freight, Tariffs and warehousing fees</p><p>o Update Freight Status sheet in SS to keep team informed on pickup timing, LTL and warehousing costs</p><p>o Provide tracking on all orders in SS and attach excel backups to share with customers</p><p><br></p><p>o Work with Freight Forwarder to share knowledge of tariff rules and regulations, customs, HTS codes, etc. (i.e. holiday items exempt from tariffs)</p><p>o Proactively communicate to the CS team regarding transportation trends - i.e. port congestion, shortages of drivers, storm interference, etc.</p><p>• Logistics</p><p>o Support the client and account manager as needed/requested on logistics coordination</p><p>o Assess and resolve issues relating to transportation, customer problems, import and export, and logistics systems.</p><p>o Provide comprehensive logistical support daily for both inbound and outbound shipments</p><p><br></p><p>o Analyze the financial impact of logistical processes and proposed changes to determine maximum efficiency in terms of routing, transportation modes, and resources while continuing to meet customer requirements.</p><p>• Tracking in SS</p><p>o Maintain detailed and accurate logistics data for daily, weekly, and quarterly reports of every shipping job and jobs quoted (Use current Shipping Status sheet)</p><p>o Ensure vendors, freight forwarder and team are all aware and updated real-time via communication through SmartSheet.</p><p>o Communicate with various other departments as needed to create comprehensive schedules for shipping</p><p>o Manage all tracking numbers for UPS/FedEx on jobs and samples. Create Tracking Sheet in SS. .</p><p>• Vendor, Client & Warehouse Communication</p><p>o Manage all freight communications, fill out required forms, coordinate warehouse requirements and any warehouse issues</p><p>o Manage the warehouse / freight forwarder relationship</p><p>o Ensure carriers, shipping and receiving personnel, and other logistical areas comply with customer requirements.</p><p>o Manage ASN submission for Account management team warehouse customers as needed</p><p>o Send vendors shipping procedures/requirements - carton markings, pallet requirements, warehouse delivery info, contacts, etc.</p><p>• Drop Shipping & Fulfillment</p><p>o Coordinate all drop shipping & fulfillment</p><p>o Provide tracking for Drop Ship/Fulfillment projects and upload into SmartSheets</p><p><br></p><p>If you are interested in this logistics coordinator opportunity, submit your resume today! </p>
We are offering an exciting opportunity for a Billing Manager/Office Manager in Wilmington, Delaware. This role is crucial to our operations in the healthcare industry. The selected candidate will be instrumental in managing our dental office's front desk and billing processes. <br><br>Key responsibilities: <br><br>• Accurately process patient claims and predeterminations to insurance companies<br>• Responsibly handle scheduling of appointments for both new and existing dental patients using SoftDent<br>• Timely respond to emails and client inquiries <br>• Efficiently answer phone calls and respond to voicemails <br>• Maintain and organize patient medical records in a systematic manner<br>• Collect estimated co-payments and diligently follow up on existing balances <br>• Explain treatment plans to patients in an understandable manner <br>• Verify insurance coverage details and keep them updated<br>• Maintain up-to-date insurance bluebooks <br>• Post insurance payments and manage outstanding insurance balances through EFT, virtual card payment, and checks<br>• Annually re-credential to stay in-network with current insurance plans.
We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.<br><br>Responsibilities:<br><br>• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.<br>• Train new team members on our customer service policies and best practices.<br>• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.<br>• Regularly review customer interactions for quality assurance and identify areas for improvement.<br>• Keep the team updated on changes to company products and services.<br>• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.<br>• Identify and recommend improvements to our customer service procedures to senior management.<br>• Support both internal and external customers as needed.<br>• Ensure all customer inquiries and issues are resolved promptly and professionally.<br>• Monitor team performance and conduct regular quality control to minimize errors. <br><br>Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.
We are looking for an experienced Customer Support Manager to lead a dynamic team in delivering exceptional support services for payment products. This role is based in American Fork, Utah, and focuses on ensuring efficient ticket resolution, fostering team development, and enhancing customer satisfaction. The ideal candidate will combine strong leadership skills with a passion for process improvement and a commitment to operational excellence.<br><br>Responsibilities:<br>• Manage daily operations of the Customer Support team, ensuring timely and accurate resolution of support tickets.<br>• Develop and refine workflows, policies, and strategies to optimize ticket resolution and improve customer satisfaction.<br>• Serve as the primary escalation point for complex or high-priority customer issues, facilitating prompt and effective solutions.<br>• Monitor team performance using KPIs and metrics, ensuring adherence to company standards and achieving operational targets.<br>• Collaborate with internal departments to address recurring issues and recommend enhancements to products and services.<br>• Provide coaching and mentorship to team members, fostering growth and technical skill development.<br>• Design and deliver comprehensive training programs for new hires and ongoing education for the support team.<br>• Conduct regular performance evaluations, establish clear goals, and provide constructive feedback to drive improvement.<br>• Lead team meetings to communicate updates, share best practices, and align on strategic objectives.<br>• Evaluate and implement tools and technologies to enhance team efficiency and streamline support processes.
We are looking for an experienced Senior Manager of Customer Experience & Loyalty Operations to join our team on a contract basis in El Segundo, California. In this role, you will play a pivotal part in enhancing customer satisfaction, loyalty, and retention strategies for subscription-based beauty brands. The position requires a strong focus on operational excellence, vendor management, and collaboration across departments to drive impactful initiatives.<br><br>Responsibilities:<br>• Develop and implement customer experience and retention strategies to enhance satisfaction and engagement.<br>• Design and manage loyalty programs, including Surprise & Delight initiatives tailored to customer tenure and behavior.<br>• Oversee vendor operations and ensure adherence to quality standards through performance reviews and coaching.<br>• Optimize CX tools and platforms such as Zendesk, Ada, Shopify, and Recharge to improve efficiency and customer support.<br>• Analyze data trends and create actionable insights to address customer pain points and improve retention.<br>• Collaborate with Product, Marketing, and Creative teams to align customer experience with campaigns and brand strategies.<br>• Act as a key escalation point for complex customer issues, ensuring timely resolution and customer satisfaction.<br>• Monitor key performance metrics and provide regular reports to identify opportunities for improvement.<br>• Lead team meetings and contribute to performance reviews, emphasizing continuous growth and optimization.<br>• Partner with technical teams to recommend enhancements to processes and tools for better customer service delivery.
<p>We are looking for an experienced and dynamic Head of Customer Experience to lead a global team focused on delivering exceptional service and engagement. Based in Richmond, Virginia, this role involves managing team leaders and representatives to ensure the highest standards of customer satisfaction. The ideal candidate will possess strong leadership skills and a strategic mindset to drive performance and innovation.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage a global customer experience team, including three team leaders and approximately 40 representatives.</p><p>• Develop and implement strategies to enhance customer engagement and satisfaction across all channels.</p><p>• Lead the team in achieving key performance metrics and operational goals.</p><p>• Collaborate with stakeholders to identify opportunities for improving customer experience processes.</p><p>• Monitor and evaluate team performance, providing guidance and support to ensure continuous improvement.</p><p>• Build and maintain relationships with major donors to support organizational growth.</p><p>• Drive donor solicitation initiatives, focusing on securing major gifts and contributions.</p><p>• Ensure efficient business operations related to customer experience and donor relations.</p><p>• Analyze data and feedback to inform decision-making and strategic planning.</p><p>• Stay up-to-date with industry trends and best practices to maintain a competitive edge.</p>
We are looking for a dedicated Sr. Customer Service Representative to join our team in Monroe, Ohio. In this Contract-to-permanent position, you will play a pivotal role in delivering exceptional service to our customers while managing a range of inquiries, orders, and complaints. This opportunity is ideal for someone who thrives in a fast-paced manufacturing environment and is committed to exceeding performance expectations.<br><br>Responsibilities:<br>• Process purchase orders and lease requests across the full range of products and services offered by the company.<br>• Respond to customer inquiries with expert knowledge of products and services, utilizing appropriate internal resources.<br>• Collaborate with internal departments to ensure seamless management of customer orders, lease requests, and inquiries from initiation to completion.<br>• Take ownership of resolving assigned complaints and incidents, engaging all necessary internal teams to achieve full resolution.<br>• Meet or exceed established Key Performance Indicator (KPI) targets to contribute to overall team success.<br>• Participate in training programs to maintain and enhance skills required for the role.<br>• Provide end-to-end customer support to ensure a positive experience and satisfaction.<br>• Utilize Windows PC systems effectively to manage customer data and interactions.<br>• Demonstrate superior customer service skills in all interactions, whether direct or through call center channels.
