<p>Robert Half is seeking a Systems Engineer with knowledge of Modern Microsoft toolsets and best practices and knowledge of AWS/Cloud technologies.</p><p><br></p><p>The System Engineer supports the design, implementation, and administration of enterprise infrastructure across both on-premises and cloud environments. Responsible for a mix of Microsoft-based systems, virtual infrastructure, AWS-hosted services, backups, monitoring, and automation—ensuring stable, secure, and efficient operations.</p><p>As we modernize our technology platforms, this role helps bridge traditional systems administration with cloud-native operations, contributing to infrastructure solutions that enhance reliability, compliance, and service delivery. </p><p>Essential Functions</p><p>•Support and maintain Windows Server environments (2016-2022), including Active Directory, DNS, DHCP, and Group Policy.</p><p>•Manage Microsoft 365 services such as Exchange Online, SharePoint, Teams, and Intune endpoint management.</p><p>•Maintain Microsoft Entra ID (Azure AD) and Entra Connect to support secure hybrid identity and authentication management.</p><p>•Provision and manage AWS services including EC2, RDS, S3, IAM, and VPCs, following best practices for cost, security, and resilience.</p><p>•Automate infrastructure deployment and management using Terraform, AWS CloudFormation, and PowerShell scripting.</p><p>•Support hybrid workloads and infrastructure-as-code practices aligned with DevOps principles.</p><p>•Administer VMware and/or Hyper-V environments, ensuring effective capacity planning, resource optimization, and snapshot management.</p><p>•Perform lifecycle support for physical servers, SAN/NAS storage, UPS systems, and datacenter equipment.</p><p>•Coordinate server patching, hardware upgrades, and system migrations with minimal business disruption.</p><p>•Use Datadog to monitor system and application performance, configure dashboards and alerts, and conduct performance tuning.</p><p>•Ensure infrastructure complies with internal security policies and external regulatory standards (FFIEC, NCUA, GLBA).</p><p>•Support vulnerability remediation efforts, access control management, and audit response processes.</p><p>•Administer backup and recovery solutions using Rubrik and AWS native services such as AWS Backup and EBS/RDS Snapshots.</p><p>•Test, document, and support business continuity plans for both on-prem and cloud-hosted workloads.</p><p>•Serve as Tier-3 support for infrastructure and cloud-related issues escalated by the help desk or project teams.</p><p>•Collaborate with engineers, application owners, and vendors to implement secure, scalable infrastructure solutions.</p><p>•Contribute to system documentation, SOPs, and architecture diagrams to support operational consistency and knowledge sharing.</p><p>•Understands system interdependencies and how infrastructure impacts broader IT services and business outcomes; proactively identifies and addresses potential risks or gaps.</p><p>•Other duties as assigned.</p><p><br></p><p><br></p>
We are looking for a detail-oriented Credit Card Customer Service Representative to join our team in Albuquerque, New Mexico on a contract basis. This role focuses on providing back-office support in the credit and debit card services department, ensuring efficient and accurate processing of fraud reviews, payment transactions, and other operational tasks. The assignment is expected to last 2–3 months with the potential for extension.<br><br>Responsibilities:<br>• Conduct fraud reviews and verify transactions to ensure compliance with organizational policies.<br>• Process incoming payments and perform related tasks with accuracy and efficiency.<br>• Assist with the preparation and management of Excel-based reports and data tracking.<br>• Review documentation and paperwork for accuracy while adhering to regulatory standards.<br>• Collaborate with colleagues and management to maintain smooth departmental operations.<br>• Address billing-related issues and complaints, ensuring timely resolution.<br>• Support the card services team with entry-level and remedial tasks as needed.<br>• Approve credit applications and handle commercial credit-related processes.<br>• Provide support in handling customer service inquiries related to credit and collections.<br>• Maintain organized records and ensure all processes are completed within deadlines.
<p>The Intake Specialist serves as the primary manager of the CRM pipeline, ensuring all new leads are captured, validated, and advanced with complete and accurate information. This role is responsible for reviewing incoming leads, confirming project viability, collecting compliance documents, and coordinating client onboarding. Acting as the first impression of the company, the Intake Specialist engages directly with clients to confirm expectations, schedule intake calls, and maintain consistent communication. They screen projects for logistical risks and client fit, escalate qualified opportunities for estimating, and prepare field teams with accurate scope and client details. Additionally, this role supports marketing efforts by keeping records clean and client data aligned for visibility and reputation building, while ensuring every lead is followed up promptly and transitioned smoothly to the technical team.</p>
