SUMMARY OF POSITION:<br>The Order Tracking Analyst is responsible for tracking and reporting on open purchase orders using vendor portal and various tracking tools. This role requires meticulous attention to detail, and strong commitment to accuracy.<br><br><br>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:<br>• Accurately enter order tracking details, including shipping & tracking information, and other relevant data into the order tracking process.<br>• Update and maintain records of customer orders, shipments, and deliveries.<br>• Track the progress of orders from placement to delivery<br>• Identify and report any discrepancies or issues with orders to the order management team.<br>• Liaise with warehouse staff, order management, purchasing, and customer service teams to verify order information<br>• Provide regular updates on order status to relevant stakeholders<br>• Perform regular audits of order tracking data to ensure completeness and accuracy<br>• Correct any errors or inconsistencies found in the order records<br>• Archive completed order records according to company policies<br>• Assist in resolving customer queries related to order status and tracking information<br>• Collaborate with team members to streamline data entry processes and improve overall efficiency.<br>• Warehouse staff back up for PTO coverage<br>• Other Duties as Necessary<br><br><br>DESIRED EDUCATION, TECHNICAL SKILLS AND/OR EXPERIENCE:<br>• High School Diploma or Equivalent<br>• Experience in data entry or order tracking<br>• Familiarity with order management systems and databases<br>• Excellent attention to detail and accuracy<br>• Strong typing skills and the ability to input data quickly and efficiently.<br>• Proficiency in Microsoft Office Suite and experience with order management software/systems.<br>• Ability to work independently and as part of a team<br>• Proactive in identifying and resolving issues<br>• Ability to thrive in an environment of repetition with changing priories<br>• May require occasional lifting of material and supplies<br><br><br>TRAVEL:<br>Travel is occasionally required for this position. Some projects may require out-of-the-area and overnight travel. Must have a valid driver’s license and motor vehicle insurance. Must be able to travel overnight, as needed.
