8 results for Customer Service in Albuquerque, NM

Receptionist

Albuquerque, NM
onsite
Temporary
- USD / Hourly
Receptionist / Front Desk Associate – We’re looking for a lively, energetic, and friendly receptionist to be the welcoming face of our office. You’ll answer inbound calls, greet clients and visitors, manage scheduling, and help keep the office organized and running smoothly. This role is perfect for someone who loves interacting with people, has a positive attitude, and can make every guest feel valued from the moment they walk in. Great communication skills and a professional, approachable demeanor are a must. Uptown area.
2026-03-03T19:04:07Z

Director of Applications

Albuquerque, NM
onsite
Permanent
- USD / Yearly
Robert Half is seeking a Director of Applications in Albuquerque, New Mexico. The Director of Application Support leads a high-performing team responsible for ensuring the reliability, performance, and ongoing support of the organization’s software applications. This role oversees daily technical operations, drives continuous improvement, and collaborates across departments to implement upgrades, resolve complex issues, and maintain system stability. The director also manages vendor relationships, oversees budgets, and ensures compliance with industry standards and best practices. Key ResponsibilitiesLeadership & OperationsManage a large workgroup or sub-functional team, including individual contributors, supervisors, and managers.Oversee daily support operations, ensuring timely delivery of solutions and high-quality service.Represent the department in cross-functional initiatives as needed.Provide guidance and direction through independent decision-making and sound judgment.Manage and influence team autonomy while driving accountability. Technical & Strategic ManagementOversee multiple processes, programs, and application support initiatives.Identify and implement solutions for technical and operational challenges.Translate organizational strategy into annual goals for the application support function.Stay current on industry trends and bring strategic insight to evolving technology needs.Coordinate with development teams to implement upgrades, enhancements, and best practices. Team Development & BudgetingDevelop and mentor staff to meet short- and long-term departmental needs.Manage budget planning and monitor ongoing financial performance.Ensure compliance with regulatory standards and internal policies. Other duties as needed
2026-03-12T23:04:23Z

Director of Technology Operations

Albuquerque, NM
onsite
Permanent
- USD / Yearly
Robert Half is seeking a Director of Technology Operations for a New Mexico based organization. The Director of Technology Operations leads the teams that keep all systems stable, reliable, and high‑performing across the the organization. This role oversees daily operations, major incident response, and the safe delivery of modernization efforts—including an enterprise AWS migration. The Director ensures employees and customers experience dependable, secure, and frictionless technology every day. What You’ll Do Lead service desk, infrastructure, and production operations to ensure high availability and strong performanceDrive operational maturity, automation, and disciplined change managementOversee cloud and on‑prem environments (AWS, M365, Entra, Active Directory, servers, endpoints)Act as Incident Commander for high‑severity outages to ensure rapid resolution and clear communicationOwn vendor relationships, SLAs, and performance accountabilityImprove the employee experience through responsive, hospitality‑driven supportGuide modernization efforts, CI/CD operations, observability, and SRE practicesLead and develop managers and high‑performing technical teamsOther duties as needed
2026-03-13T07:04:08Z

Albuquerque Pre-Litigation Personal Injury Paralegal

Albuquerque, NM
onsite
Permanent
50000.00 - 60000.00 USD / Yearly
We are looking for an experienced Pre-Litigation Personal Injury Case Manager Paralegal to join our established Plaintiff law firm client's team in Albuquerque, New Mexico. This role is ideal for professionals with a strong background in personal injury law who excel in managing cases, handling claims, and working effectively in a fast-paced legal environment. Bilingual Spanish proficiency is highly preferred for this position. This is an in-office position with a competitive base salary, monthly bonuses and a comprehensive benefits package. Responsibilities:• Manage pre-litigation personal injury cases from inception to resolution, ensuring all deadlines and requirements are met.• Coordinate and communicate with clients, medical providers, and insurance companies to gather necessary documentation and information.• Prepare legal documents and correspondence, including claims, complaints, and briefs, using case management software.• Conduct research and analysis using tools like LexisNexis to support case development and strategy.• Maintain organized case files and ensure accurate data entry into management systems.• Handle billing functions, including tracking expenses and preparing invoices.• Oversee calendar management to schedule appointments, deadlines, and court dates.• Assist in claim administration and complaint handling to ensure timely resolutions.• Collaborate with attorneys and team members to support case preparation and client advocacy.• Utilize Adobe Acrobat and Microsoft Excel for document editing and data management.
2026-03-19T16:58:44Z

Genesys Cloud Architect /Sr Telecom Engineer

Albuquerque, NM
onsite
Contract / Temporary to Hire
- USD / Hourly
We are seeking a Genesys Cloud Architect / Sr Telecom Engineer. The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader responsible for the design, optimization, and long-term strategy of the Genesys Cloud CX platform. This role combines architectural ownership with hands-on engineering, ensuring a reliable, scalable, and high‑performing contact center environment.Key ResponsibilitiesLead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics.Develop and maintain roadmap, standards, and best practices for platform design and evolution.Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows.Build and manage API integrations with internal and third‑party systems.Serve as Tier 3 escalation for complex incidents and participate in on-call rotations.Govern platform changes to ensure security, compliance, and alignment with IT standards.Partner with business and technical teams to translate experience goals into scalable solutions.Maintain documentation and mentor engineering teams on platform best practices.Other duties as needed
2026-02-26T01:04:33Z

Legal Assistant

Santa Fe, NM
onsite
Temporary
23.00 - 30.00 USD / Hourly
We are looking for a skilled Legal Assistant to join our team on a contract basis in Santa Fe, New Mexico. In this role, you will provide essential support to a complex civil litigation practice, ensuring smooth operations and attentive client interactions. This position offers the possibility of a hybrid schedule after completing the training period, and may involve billable hours. Responsibilities: • Electronically assemble and file legal documents with precision. • Prepare motion and discovery templates and manage motion filings. • Coordinate depositions, trials, and expert witness arrangements. • Assist in creating trial, mediation, and arbitration materials. • Communicate effectively with clients, opposing counsel, and court staff. • Process payment requests and oversee client billing procedures. • Schedule various legal activities, including meetings, hearings, and travel. • Utilize document management tools like iManage and Outlook for organization. • Edit, proofread, and ensure high-quality grammar in prepared materials. • Manage a high-volume workload while adhering to critical deadlines.
2026-03-16T21:53:43Z

Paralegal

Albuquerque, NM
onsite
Contract / Temporary to Hire
- USD / Hourly
We are seeking an experienced Paralegal with a strong background in defense litigation to join our team. The ideal candidate will support attorneys by managing case files, preparing and reviewing legal documents, conducting legal research, coordinating discovery, and assisting with trial preparation. Responsibilities include drafting pleadings and motions, maintaining case calendars, summarizing depositions and medical records, and communicating with clients, experts, and opposing counsel. Candidates must have a thorough understanding of litigation procedures, strong organizational and analytical skills, and the ability to work independently in a fast-paced environment. A minimum of 3–5 years of defense litigation experience is required.
2026-03-18T15:43:45Z

Oracle Fushion Sales Cloud Functional Lead

Albuquerque, NM
remote
Temporary
- USD / Hourly
Robert Half is seeking multiple Oracle Fusion Sales Cloud Functional Leads with strong Redwood experience to support a large-scale implementation. This is a fully remote role supporting teams operating in the CST time zone.You’ll serve as a hands-on functional leader across Oracle Fusion Sales Cloud and Service Cloud workstreams—supporting configuration, solution design, stakeholder engagement, and Redwood UI adoption. What You’ll Do-Lead functional design and configuration for Oracle Fusion Sales Cloud & Service Cloud;-Drive Redwood UI setup, personalization, UX alignment, and adoption;-Support end-to-end Fusion CX processes including:LeadsOpportunitiesAccountsActivitiesService RequestsCase Management-Configure and optimize Fusion platform elements:Page Composer & Redwood personalizationObject and field-level configurationsRole-based access/securityIntegration touchpoints (REST APIs, OIC exposure preferred)-Partner with business users to translate requirements into scalable, best-practice solutions;-Provide strong communication in client-facing functional workshopsOther duties as needed.
2026-03-12T21:48:40Z