8 results for Customer Service in Albuquerque, NM

Customer Service Specialist - Mortgage

Albuquerque, NM
onsite
Temporary
18.00 - 21.00 USD / Hourly
Schedule: 9:35 AM – 6:05 PM EST (may adjust based on customer needs) Role Overview: Mortgage Servicing Customer Service RepresentativeIn this role, you will:- Deliver excellent customer service by handling a variety of calls and emails from the mortgage servicing industry and the public regarding FHA guidelines and procedures.- Use your mortgage servicing knowledge to research and locate answers within a knowledge database.- Follow established standard operating procedures across systems, topics, and communication channels.- Accurately document all customer interactions in the designated database.- Stay current on FHA mortgage processes, updates, and procedural changes.
2026-02-26T23:14:08Z

Receptionist

Albuquerque, NM
onsite
Temporary
- USD / Hourly
Receptionist / Front Desk Associate – We’re looking for a lively, energetic, and friendly receptionist to be the welcoming face of our office. You’ll answer inbound calls, greet clients and visitors, manage scheduling, and help keep the office organized and running smoothly. This role is perfect for someone who loves interacting with people, has a positive attitude, and can make every guest feel valued from the moment they walk in. Great communication skills and a professional, approachable demeanor are a must. Uptown area.
2026-03-03T19:04:07Z

Talent Development Manager- IT Trainer/career development

Albuquerque, NM
remote
Permanent
- USD / Yearly
We are looking for a dedicated Talent Development Manager to join our team in Albuquerque, New Mexico. This role is essential in fostering growth and excellence within the organization by creating and implementing strategies that build leadership capabilities, enhance employee skills, and ensure career development opportunities. The ideal candidate will drive initiatives that prepare technical and client-facing employees to deliver exceptional service while supporting long-term organizational success. Responsibilities:• Develop and execute talent management strategies that align with organizational goals and workforce planning needs.• Design and implement leadership development programs for employees at various career stages.• Manage and enhance the organization's Rewards & Recognition Program to boost engagement and performance.• Oversee internship initiatives and create pathways for early-career talent.• Lead succession planning efforts to maintain strong leadership and talent pipelines.• Establish career frameworks and development pathways to support employee growth.• Coordinate and deliver comprehensive onboarding programs, including orientation for new team members.• Evaluate the effectiveness of training programs and use data-driven insights to improve outcomes.• Collaborate with vendors to manage external training resources and program logistics.• Facilitate workshops and training sessions to strengthen employee skills and knowledge.Other duties as needed
2026-02-20T16:43:46Z

Director of Technology Operations

Albuquerque, NM
onsite
Permanent
- USD / Yearly
Robert Half is seeking a Director of Technology Operations for a New Mexico based organization. The Director of Technology Operations leads the teams that keep all systems stable, reliable, and high‑performing across the the organization. This role oversees daily operations, major incident response, and the safe delivery of modernization efforts—including an enterprise AWS migration. The Director ensures employees and customers experience dependable, secure, and frictionless technology every day. What You’ll Do Lead service desk, infrastructure, and production operations to ensure high availability and strong performanceDrive operational maturity, automation, and disciplined change managementOversee cloud and on‑prem environments (AWS, M365, Entra, Active Directory, servers, endpoints)Act as Incident Commander for high‑severity outages to ensure rapid resolution and clear communicationOwn vendor relationships, SLAs, and performance accountabilityImprove the employee experience through responsive, hospitality‑driven supportGuide modernization efforts, CI/CD operations, observability, and SRE practicesLead and develop managers and high‑performing technical teamsOther duties as needed
2026-02-06T01:58:42Z

Cost Accountant

Albuquerque, NM
onsite
Permanent
80000.00 - 92000.00 USD / Yearly
Robert Half is seeking a skilled Cost Accountant to support our manufacturing operations located in Albuquerque, NM. This position is responsible for all aspects of manufacturing and production cost analysis, variance reporting, and inventory management, ensuring the accuracy and integrity of our financial data. Key Responsibilities:<ul><li>Develop and maintain a cost accounting system to ensure accurate product costing.</li><li>Monitor, analyze, and report on standard vs. actual manufacturing costs; identify and explain variances by customer, part number, and production jobs.</li><li>Prepare daily/weekly and monthly production, variance, and gross margin reports as well as ad hoc analysis as required.</li><li>Support month-end and year-end closing processes with inventory analysis, journal entries, and supplemental reporting.</li><li>Update and maintain standard costs in the system, ensuring accuracy of Bills of Materials (BOMs).</li><li>Reconcile physical inventories and cycle counts, including periodic inventory reserve reviews.</li><li>Track and report departmental expenses, explaining variances to forecast and plan.</li><li>Support annual physical inventory counts and coordinate reconciliations with internal stakeholders.</li><li>Collaborate cross-functionally and work on special projects as assigned.</li></ul>Required Knowledge, Skills, and Abilities:<ul><li>Solid understanding of manufacturing operations, cost accounting, and inventory management.</li><li>Advanced analytical, organizational, and problem-solving skills.</li><li>Effective communicator, able to collaborate with cross-functional teams and present findings clearly.</li><li>Proficient in Microsoft Excel; experience with large data sets is a plus.</li><li>Experience working with integrated ERP systems.</li><li>Self-motivated team player who also works effectively independently.</li><li>Ability to interpret data, analyze results, and deliver actionable recommendations.</li></ul>
2026-02-13T14:08:44Z

Genesys Cloud Architect /Sr Telecom Engineer

Albuquerque, NM
onsite
Contract / Temporary to Hire
- USD / Hourly
We are seeking a Genesys Cloud Architect / Sr Telecom Engineer. The Genesys Cloud Architect / Sr Telecom Engineer is a senior technical leader responsible for the design, optimization, and long-term strategy of the Genesys Cloud CX platform. This role combines architectural ownership with hands-on engineering, ensuring a reliable, scalable, and high‑performing contact center environment.Key ResponsibilitiesLead the end-to-end architecture of Genesys Cloud CX, including voice, digital channels, routing, integrations, and analytics.Develop and maintain roadmap, standards, and best practices for platform design and evolution.Configure, administer, and optimize Genesys Cloud, including IVR, routing, and self-service workflows.Build and manage API integrations with internal and third‑party systems.Serve as Tier 3 escalation for complex incidents and participate in on-call rotations.Govern platform changes to ensure security, compliance, and alignment with IT standards.Partner with business and technical teams to translate experience goals into scalable solutions.Maintain documentation and mentor engineering teams on platform best practices.Other duties as needed
2026-02-26T01:04:33Z

Paralegal

Albuquerque, NM
onsite
Contract / Temporary to Hire
- USD / Hourly
We are seeking an experienced Paralegal with a strong background in defense litigation to join our team. The ideal candidate will support attorneys by managing case files, preparing and reviewing legal documents, conducting legal research, coordinating discovery, and assisting with trial preparation. Responsibilities include drafting pleadings and motions, maintaining case calendars, summarizing depositions and medical records, and communicating with clients, experts, and opposing counsel. Candidates must have a thorough understanding of litigation procedures, strong organizational and analytical skills, and the ability to work independently in a fast-paced environment. A minimum of 3–5 years of defense litigation experience is required.
2026-03-06T19:38:40Z

Pre-Litigation Personal Injury Case Manager Paralegal

Albuquerque, NM
onsite
Permanent
50000.00 - 58000.00 USD / Yearly
We are looking for a dedicated Pre-Litigation Personal Injury Case Manager Paralegal to join our multi-State law firm client's team in Albuquerque, New Mexico. The ideal candidate will bring at least two years of experience in personal injury case management, demonstrating strong organizational skills and attention to detail. This role requires proactive collaboration with clients and legal professionals to ensure cases are handled efficiently and effectively. This is an in-office role. Bilingual (Spanish) highly preferred. Responsibilities:• Manage pre-litigation personal injury cases, ensuring timely and accurate handling of all case files.• Communicate regularly with clients to provide updates and address any concerns regarding their cases.• Utilize case management software to organize, track, and manage case progress.• Draft and prepare legal documents, including complaints, claims, and briefs.• Conduct research using tools like LexisNexis to support case development.• Coordinate with attorneys and other team members to ensure seamless workflow and case preparation.• Handle billing functions and administrative tasks related to case management.• Maintain and organize calendars to track deadlines and appointments.• Assist in claim administration, ensuring all necessary documentation is properly filed and processed.• Address complaints and resolve issues with professionalism and attention to detail.
2026-02-10T22:48:40Z