<p>Our client, a reputable financial institution, is seeking a Collections Specialist to join their team on a temporary basis through September 2026. This role functions similarly to a collections call center environment and involves working directly with members to resolve delinquent loan and overdraft accounts. Candidates with strong customer service or collections experience and familiarity with financial services will thrive in this position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Contact members to discuss and resolve delinquent loans, overdraft accounts, and other past-due balances.</li><li>Maintain accurate and detailed records related to all collection activities.</li><li>Acquire and apply knowledge of state and federal laws related to bankruptcy, foreclosure, repossession, and collections.</li><li>Make recommendations to management regarding repossession, charge-offs, and further internal collection actions.</li><li>Ensure compliance with the Telephone Collection Practices Act and Fair Debt Collection Practices Act (FDCPA).</li><li>Understand and adhere to regulations surrounding right of offset, freezing of funds, and protected income sources (SSI, SSD, pensions, etc.).</li><li>Maintain professional relationships with <strong>o</strong>utside vendors, including collection attorneys and repossession agents.</li><li>Track and report on collection metrics and performance figures as required by management.</li><li>Provide high-quality service and communication to members while meeting performance goals related to call quality, efficiency, and account resolution.</li><li>Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals set by management</li></ul>
<p>We are looking for a dynamic Talent Acquisition Manager to join our team in Latham, New York. In this role, you will focus on attracting, recruiting, and onboarding exceptional talent to support our organization's growth and success. Through strategic planning and fostering strong relationships, you will play a key role in advancing our team and enhancing our employer brand.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage the entire recruitment process for technicians, client service representatives, and administrative staff.</p><p>• Develop and maintain candidate pipelines to ensure a steady flow of applicants with relevant experience.</p><p>• Coordinate interviews, extend offers, and oversee onboarding processes for new hires.</p><p>• Represent the organization at career fairs, campus programs, and other recruitment events.</p><p>• Optimize and maintain the Applicant Tracking System to improve efficiency and track key recruitment metrics.</p><p>• Partner with Marketing and HR teams to strengthen and promote the organization's employer brand.</p><p>• Foster positive relationships with candidates and ensure an exceptional experience throughout the hiring process.</p><p>• Monitor industry trends and recruitment best practices to continually improve strategies.</p><p>• Collaborate with leadership to identify staffing needs and develop effective hiring plans.</p>
We are looking for a detail-oriented and personable Receptionist to join our team on a Contract basis in Cohoes, New York. In this role, you will be the first point of contact for visitors and clients, ensuring a welcoming and well-organized reception area. Your responsibilities will include administrative support, visitor management, and facility coordination, contributing to the overall efficiency of the workplace.<br><br>Responsibilities:<br>• Welcome and assist guests, clients, and employees, creating a positive experience upon their arrival.<br>• Coordinate visitor registration with lobby security and notify hosts of arrivals.<br>• Maintain a clean and organized reception area by following established procedures and standards.<br>• Manage meeting room bookings, including setup arrangements and communication with the Conference Center Coordinator.<br>• Assist in setting up and breaking down meeting rooms while providing preliminary IT support as needed.<br>• Provide general administrative services such as copying, printing, and arranging courier shipments.<br>• Support mailroom operations under the direction of the Mailroom Manager.<br>• Document and communicate actions, discrepancies, and ongoing requirements to ensure team continuity.<br>• Deliver exceptional customer service with attention to detail and responsiveness.<br>• Handle additional facility management tasks as assigned by the manager or team.
