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5 results for Customer Service Manager in Albany, NY

Customer Service Representative

Albany, New York
onsite
Temporary / Contract
19 - 23 USD / Hourly
Looking for a role where you can make a difference, help people find answers, and put your problem-solving skills to work? Robert Half is partnering with a large, public-sector organization in Albany seeking a Business Service Representative to join a collaborative team dedicated to delivering exceptional service. This temporary-to-hire opportunity offers a unique blend of customer support, transaction processing, records management, and issue resolution. You'll support customers and internal stakeholders across a variety of business service areas, including customer service, finance, and human resources. If you enjoy helping people, navigating systems, researching issues, and working in a fast-paced environment, we'd love to hear from you. What You'll Do<ul><li>Provide customer support by phone, email, and electronic service systems.</li><li>Answer questions, resolve issues, and assist customers with requests related to business service functions.</li><li>Process transactions and maintain accurate records in accordance with established procedures.</li><li>Research and resolve discrepancies involving records, documentation, and account information.</li><li>Support operational activities across customer service, finance, human resources, and related service areas.</li><li>Utilize multiple systems to track requests, document activity, and ensure timely follow-up.</li><li>Review information for completeness and accuracy while maintaining attention to detail.</li><li>Collaborate with colleagues across teams to meet service levels and support evolving business needs.</li></ul>What We're Looking For<ul><li>Experience in customer service, member services, call center, banking, healthcare, insurance, human resources, finance support, records management, or a similar office-based environment.</li><li>Strong communication and customer service skills.</li><li>Excellent attention to detail and accuracy.</li><li>Ability to research issues, analyze information, and identify solutions.</li><li>Comfortable managing a combination of phone-based customer interactions and computer-based work throughout the day.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency with Microsoft Office and other business systems.</li></ul>Why Apply?<ul><li>Long-term opportunity with a stable, mission-driven organization.</li><li>Meaningful work supporting critical business and customer service functions.</li><li>Collaborative team environment with training and support.</li><li>Exposure to multiple areas of business operations, including customer service, finance, and human resources.</li><li>A varied role that combines customer interaction, problem-solving, records management, and transaction processing.</li></ul>If you're someone who enjoys helping others, solving problems, and keeping important processes running smoothly, we'd love to connect with you.tems. Call Mary Christman or Ashley Veltri at 518-462-1430. We look forward to speaking with you soon!
2026-09-16T00:00:00Z

Customer Service Representative

Pittsfield, Massachusetts
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for a Customer Service Representative to support our client in Pittsfield, Massachusetts. This position is ideal for someone who enjoys helping customers, handling high-volume phone interactions, and ensuring each inquiry is resolved with professionalism and care. The person in this role will serve as a key point of contact for incoming requests, provide accurate information, and contribute to a positive customer experience through dependable service and strong communication. Apply today! Responsibilities:• Respond to incoming customer calls promptly and professionally, addressing questions, concerns, and service needs with accuracy.• Assist customers with order entry activities and ensure all information is recorded correctly in the appropriate systems.• Handle a steady volume of call center interactions while maintaining a courteous, solution-focused approach.• Place outbound calls when follow-up is needed to confirm details, provide updates, or resolve outstanding issues.• Document customer conversations, actions taken, and next steps clearly to support service continuity.• Escalate complex matters to the appropriate team members when issues require additional review or specialized support.• Provide clear guidance on products, services, and account-related inquiries in line with company procedures.• Maintain service quality standards by balancing efficiency, attention to detail, and customer satisfaction during every interaction.
2026-09-15T00:00:00Z

Member Services Representative

Stockbridge, Massachusetts
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a Member Services Representative to support an onsite event for a client in Stockbridge, Massachusetts area for the month of October. This position is ideal for someone who enjoys interacting with people, being outside, and working in a high-volume service environment that includes both phone-based support and in-person event interaction. The role offers a mix of training and hands-on member engagement while supporting membership growth and visitor experiences across a wide range of seasonal activities. This position would be 5pm-9pm onsite for the duration for the event. If you enjoy interacting with people and looking for an exciting part-time opportunity do not hesitate to apply. Responsibilities:• Respond to member and visitor inquiries in a fast-paced service setting, providing accurate information through direct interaction at events.• Promote membership opportunities to guests and help individuals understand program benefits, enrollment options, and event participation details.• Assist with reservation-related support connected to organizational properties, programs, and high-traffic seasonal activities.• Represent the membership team during events, including outdoor and indoor assignments, while delivering friendly and attentive service.• Process member information, update records, and complete administrative tasks with strong attention to detail and computer accuracy.• Help manage guest flow and service needs during peak event periods, including extended show operations.• Collaborate with membership leadership and staff to ensure a positive experience for members, visitors, and event attendees.
2026-09-11T00:00:00Z

Member Support Representative

Albany, New York
onsite
Temporary / Contract
19 - 22 USD / Hourly
Are you the kind of person who enjoys helping others, meeting new people, and staying busy throughout the day? Looking for an opportunity to gain valuable professional experience, build your skills, and grow your career with one of the Capital Region's most respected organizations? We're partnering with a large, well-established, and highly respected local employer that's expanding its Member Support team and looking to hire up to 15 new team members.Whether your experience comes from customer service, retail, hospitality, banking, administrative support, or another people-focused role, we'd love to connect with you! What You'll Be Doing:• Assisting members in person, over the phone, and via online communication• Answering questions and resolving service-related issues• Processing transactions and maintaining accurate records• Identifying member needs and recommending solutions• Building strong customer relationships• Working as part of a collaborative, customer-focused team We're Looking For People Who:• Enjoy helping others and creating a positive experience• Build relationships easily and communicate effectively• Thrive in a fast-paced environment• Demonstrate professionalism, reliability, and a willingness to learn• Bring flexibility and dependability to the team• Want an opportunity to grow with a respected organization What You'll Need:• Customer service experience or other people-focused experience• Strong communication and problem-solving skills• Comfort learning new systems and technology• Ability to multitask while maintaining accuracy and professionalism• Availability to work a flexible schedule within operating hours of 7:00 AM to 7:00 PM, Monday through Friday, including Saturday shifts from 8:00 AM to 2:00 PM.**Schedules provided two weeks in advance. Great Backgrounds Include:• Customer Service• Retail• Hospitality• Banking• Call Center• Administrative Support Why This Opportunity Stands Out:• Temp-to-hire with long-term potential• Strong training and career development opportunities• Supportive culture and team environment• Opportunity to work for a highly recognized organization with a longstanding commitment to the communities it serves Transportation-Friendly: Locations are accessible via the CDTA bus line, making commuting convenient for those who utilize public transportation. Interested? We'd love to tell you more! Call Ashley Veltri & Mary Christman at 518-462-1430 We look forward to speaking with you!
2026-09-16T00:00:00Z

Help Desk Manager

Glens Falls, New York
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for an experienced Help Desk Manager to lead onsite IT support operations in Glens Falls, New York. This role is ideal for a hands-on leader who can guide a small support team, maintain high service standards, and keep ticket workflows moving efficiently. The position combines people leadership with operational oversight, requiring strong judgment, technical depth, and a commitment to delivering responsive end-user support.
2026-09-02T00:00:00Z