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2 results for Customer Service Manager in Albany, NY

Customer Service Representative

Clifton Park, NY
onsite
Temporary to Hire
20 - 21.5 USD / Hourly
We are looking for a Customer Service Representative to join our team on site in Clifton Park, New York in a contract-to-permanent capacity. This role is ideal for someone who brings a service-focused mindset, communicates clearly, and can manage a high volume of customer interactions with professionalism. The position supports customers with account questions, service requests, and issue resolution while helping ensure dependable service for the community. Responsibilities:• Manage incoming customer interactions and assist with setting up new service, ending service, or updating existing accounts.• Handle payment-related activity, review billing concerns, and maintain accurate customer records in internal systems.• Respond to questions from customers and internal teams to clarify service needs and address concerns in a timely manner.• Investigate service-related issues and work toward practical, safe, and efficient resolutions.• Document customer conversations and account changes thoroughly to support accurate follow-up and service continuity.• Provide courteous support across phone-based communications while balancing quality, speed, and attention to detail.
2026-07-24T00:00:00Z

Call Center Specialist

Schenectady, NY
onsite
Temporary / Contract
16.5 - 17.5 USD / Hourly
We are looking for a Call Center Specialist to support retailer communication and deliver dependable service from our Albany, New York location. This Long-term Contract position is ideal for someone who enjoys a fast-paced call center environment, communicates clearly, and can balance multiple tasks throughout the day. The person in this role will help retailers stay informed about instant ticket inventory, current game offerings, promotional activity, and order-related questions while maintaining accurate records and strong service standards. Responsibilities:• Handle daily outreach and incoming retailer calls with professionalism, accuracy, and a strong customer service approach.• Organize and complete assigned call lists efficiently to ensure timely follow-up and consistent account coverage.• Share clear updates with retailers regarding available games, upcoming promotions, jackpot activity, and new product releases.• Investigate order or shipment discrepancies by coordinating with retailers and internal teams to identify and resolve issues.• Contact retailers who have not confirmed orders and provide the support needed to move requests forward.• Maintain complete and accurate documentation by preparing forms and records carefully throughout each interaction.• Use computer-based systems, including Enterprise Series and related customer service tools, to manage information and track activity.• Balance multiple priorities during the day while adapting to changing call volumes and service needs.• Participate in cross-training opportunities to expand knowledge and provide broader operational support when needed.
2026-08-17T00:00:00Z