We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
<p>We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. In this role, you will provide essential first-line IT support to employees, ensuring timely resolution of technical issues and exceptional customer service. Your expertise will contribute to maintaining smooth operations and effective communication between end-users and technical teams.</p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve tier 1 incidents, change requests, and inquiries reported to the IT Employee Helpdesk.</p><p>• Conduct initial assessments, triage, and troubleshooting for hardware, software, and communication system issues.</p><p>• Recommend solutions for recurring problems and escalate complex issues to tier-2 support teams.</p><p>• Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system.</p><p>• Monitor ticket queues to ensure timely transfer and handling of requests by appropriate teams.</p><p>• Collaborate on the development and revision of standards, policies, and procedures to improve processes.</p><p>• Strive to enhance customer service experiences and increase first-call resolution rates.</p><p>• Serve as a liaison between end-users and technical staff to facilitate clear communication and issue resolution.</p><p>• Analyze and diagnose reported issues, providing effective solutions.</p><p>• Coordinate the onboarding process for new hires and consultants, ensuring their IT setup is completed efficiently.</p>
We are looking for a dedicated Accounts Receivable Specialist to join our team in Eastlake, Ohio. This role is critical in ensuring accurate financial processes, timely invoicing, and effective communication with customers regarding outstanding balances. As a Contract to permanent position, this opportunity offers the potential for long-term growth within a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Process incoming customer purchase orders, ensuring project folders are created and all related documentation is organized.<br>• Collaborate with the Sales team to verify pricing, terms, and milestones align with customer agreements.<br>• Schedule and participate in commercial meetings to review project details thoroughly.<br>• Upload financial budgets and labor hours into the appropriate systems to support project scheduling and tracking.<br>• Manage change orders by updating documentation and ensuring all necessary adjustments are implemented.<br>• Generate and distribute regular reports, including capacity updates and backlog reconciliations.<br>• Prepare and issue project invoices, while following up on overdue accounts receivable to ensure prompt payment.<br>• Maintain accurate records of incoming purchase orders and closed projects to support financial transparency.<br>• Act as a liaison between customers and various departments, addressing inquiries and fostering collaboration.<br>• Identify opportunities to improve processes and enhance efficiency within the finance team.
<p>We are seeking a skilled and detail-oriented <strong>Medical Billing Specialist</strong> with experience in the behavioral health field to join our team in Massillon, Ohio. This dynamic role focuses on managing crucial billing operations while ensuring accuracy, compliance, and efficiency across various responsibilities. As part of a collaborative and supportive environment, this position is contract-to-permanent, offering an excellent opportunity for professional growth.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle <strong>full-cycle medical billing</strong> processes, including coding, claims submission, and resolving denied claims.</li><li>Perform follow-ups and rebilling to secure timely resolutions for outstanding claims.</li><li>Assist the Human Resources team with <strong>annual and monthly compliance recertifications</strong>.</li><li>Support general accounting functions, including crossover billing duties.</li><li>Utilize specialized software such as <strong>Ritten</strong> for behavioral health billing and <strong>QuickBooks</strong> for general financial processes.</li><li>Manage and maintain organized, <strong>accurate records within electronic medical systems (EMR)</strong>.</li><li>Collaborate with internal team members to ensure efficient workflows and solve problems effectively.</li><li>Demonstrate <strong>reliability, adaptability</strong>, and an eagerness to learn new systems and procedures.</li><li>Adhere to established policies and procedures to maintain compliance and ensure billing accuracy.</li></ul>
<p><strong>Position Overview:</strong></p><p>Robert Half is seeking an experienced <strong>Account Manager</strong> to join our client’s team on a <strong>long-term contract basis</strong> located in Norton, Ohio. In this role, the Account Manager will manage a portfolio of customer accounts, ensuring the seamless <strong>coordination and scheduling</strong> of services and inspections. Success in this role requires <strong>exceptional organizational skills</strong>, <strong>strong communication abilities</strong>, and a proactive approach to delivering a positive customer experience.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Coordination and Scheduling:</strong> Organize service appointments and inspections for assigned customer accounts, ensuring timely delivery.</li><li><strong>Customer Service:</strong> Manage high volumes of inbound calls, providing professional and efficient responses to customer inquiries.</li><li><strong>Cross-Departmental Collaboration:</strong> Work closely with internal teams such as service, payroll, accounts payable, and accounts receivable to align processes and ensure a smooth workflow.</li><li><strong>Data Management:</strong> Maintain accurate and up-to-date tracking reports utilizing Excel daily.</li><li><strong>Client Relationship Management:</strong> Build and maintain strong relationships with customers, ensuring satisfaction and long-term account performance.</li><li><strong>Progress Monitoring:</strong> Track the status of services and inspections, communicate updates to customers, and relay relevant information to internal teams.</li><li><strong>Operational Support:</strong> Address outstanding tasks, resolve customer or process-related issues efficiently, and support broader department operations.</li><li><strong>Team Growth Adaptation:</strong> Assist in scaling workloads and operations to accommodate increased customer demands.</li><li><strong>Reporting and Documentation:</strong> Prepare necessary reports and documentation for account reviews and audits as required.</li><li><strong>Performance Strategy:</strong> Participate in team meetings with supervisors and managers, presenting insights and strategies to improve account processes and performance.</li></ul>
We are looking for an experienced Payroll Specialist to join our team in Strongsville, Ohio. In this Contract to permanent position, you will play a vital role in managing payroll processes for a large, multi-state workforce while ensuring compliance with all regulations. This opportunity is ideal for someone who thrives in a fast-paced environment and is passionate about accuracy and efficiency in payroll operations.<br><br>Responsibilities:<br>• Process full-cycle payroll for multi-state employees using ADP Workforce Now and other payroll systems.<br>• Ensure compliance with federal, state, and local payroll regulations, including tax laws and company policies.<br>• Review and enter garnishment, child support, and lien documentation received from agencies and courts.<br>• Audit payroll records, including timekeeping, deductions, benefits, and tax filings, to guarantee accuracy.<br>• Collaborate with HR and Finance teams to address discrepancies and maintain data integrity.<br>• Prepare detailed payroll reports, journal entries, and reconciliations to support accounting and audits.<br>• Respond promptly and professionally to employee inquiries regarding payroll and tax-related matters.<br>• Stay informed about updates in payroll legislation and recommend process improvements.<br>• Lead system testing, upgrades, and implementation of new payroll features to optimize functionality.
<p>We are seeking a detail-oriented and skilled <strong>Accounts Payable Specialist</strong> to join our team in <strong>Richfield, Ohio</strong>. This <strong>Contract-to-Permanent position</strong> provides an excellent opportunity for professionals in financial operations to showcase their expertise in accounts payable processes and administrative tasks while actively supporting the broader business functions.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Accounts Payable Management:</strong></li><li>Process full-cycle accounts payable, including three-way matching and overseeing monthly check runs for 300–350 checks.</li><li><strong>Accounts Receivable Duties:</strong></li><li>Perform basic accounts receivable functions, ensuring accurate transaction recording and timely documentation.</li><li><strong>Excel Utilization:</strong></li><li>Leverage intermediate proficiency with Excel to create formulas and manage financial data effectively.</li><li><strong>Administrative Support:</strong></li><li>Assist business operations by managing office supply orders and mail pick-up duties. Mileage reimbursement is available for post-office visits.</li><li><strong>Advanced Financial Tasks:</strong></li><li>Process sales tax returns, prepare 1099 forms, journal entries, and other high-level accounting duties.</li><li><strong>Compliance and Financial Reporting:</strong></li><li>Collaborate with teams to ensure accuracy, compliance, and organization in financial records.</li><li><strong>Great Plains Expertise:</strong></li><li>Utilize knowledge of Great Plains accounting software to improve financial processes and systems.</li></ul>
<p>We are seeking a skilled <strong>Accounts Receivable Specialist</strong> to join our team on a <strong>contract basis</strong> in <strong>North Canton, Ohio</strong>. This role involves managing and streamlining accounts receivable processes to ensure precision, efficiency, and adherence to organizational and industry standards. An ideal candidate will have proven experience, strong analytical abilities, attention to detail, and familiarity with the <strong>construction or contractor industry</strong>.</p><p><strong>Key Responsibilities</strong></p><ul><li>Accurately process and manage accounts receivable transactions in a timely manner.</li><li>Perform cash applications and monitor cash activity to ensure proper allocation.</li><li>Handle commercial collections while effectively resolving billing discrepancies.</li><li>Prepare, issue, and maintain accurate invoicing and billing records.</li><li>Conduct account analysis to identify and address outstanding balances.</li><li>Carry out forensic analysis to resolve complex account issues.</li><li>Collaborate with internal departments to improve billing and collection workflows.</li><li>Create reports and analyze financial data using <strong>Microsoft Excel</strong>.</li><li>Ensure compliance with company policies and industry-regulated standards.</li><li>Provide documentation and support during audits, maintaining accurate records.</li></ul>
<p>We are seeking a highly organized and adaptable Dispatcher to join our team in Green, Ohio. In this pivotal role, you will coordinate service operations, ensure customer satisfaction, and provide critical support to field technicians. This position offers an excellent opportunity for growth in communication and organizational skills while contributing to the success of a dynamic team within the security industry.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Customer Communication:</strong> Serve as the first point of contact for customers, gathering and clarifying service needs, addressing specific requests or exceptions, and maintaining a high level of satisfaction.</li><li><strong>Routing Optimization:</strong> Use automated routing systems during peak service times to optimize delivery efficiency.</li><li><strong>Support Field Technicians:</strong> Assist the service intake team by managing calls and inquiries from field technicians to ensure seamless operations.</li><li><strong>Team Collaboration:</strong> Work closely with service managers and technicians, leveraging collaboration tools like Microsoft Teams and Outlook to meet operational goals.</li><li><strong>Record Management:</strong> Maintain accurate, detailed records using ticketing systems such as Solomon and Astea, ensuring all service requests are tracked and fulfilled effectively.</li><li><strong>Software Adaptation:</strong> Adapt quickly to new software or systems to enhance operational processes and improve overall efficiency.</li><li><strong>Task Prioritization:</strong> Efficiently balance urgent customer demands and competing responsibilities while adhering to deadlines.</li><li><strong>Professional Conduct under Pressure:</strong> Perform under pressure with professionalism, collaborating with a variety of personalities to resolve conflicts effectively.</li></ul>
<p>We are seeking a detail-oriented, organized, and highly professional individual to join our team as an Accounting Clerk. The Accounting Clerk will be responsible for the accurate and efficient processing of sales orders, contract management, and related administrative functions. This role ensures operational excellence, aligns data accuracy across platforms, and provides exceptional support to the sales and operational teams. Responsibilities require adherence to high ethical standards when handling sensitive and confidential information and the ability to maintain composure under time-sensitive situations.</p><p><strong>Key Responsibilities</strong>:</p><ul><li>Process all activities recorded in the order entry mailbox efficiently.</li><li>Review product orders for completeness and accuracy, ensuring compliance with company policies.</li><li>Enter various orders, including financial, commercial, enterprise, and national accounts, into the Solomon system.</li><li>Develop budgets using data from internal tools like Big Machines and input into Solomon for accurate revenue recognition.</li><li>Review, process, and submit all monitoring and service maintenance orders to appropriate departments.</li><li>Collaborate with the sales team to ensure all necessary documentation is submitted to contract administration.</li><li>Log and monitor all services sold for recurring monthly revenue for accurate sales compensation tracking.</li><li>Provide guidance to the sales team regarding ordering document requirements.</li><li>Maintain accurate project records using Microsoft SharePoint and other relevant systems.</li><li>Process, manage, and review changes, cancellations, and customer order modifications.</li><li>Assist in carrying out special projects and support other team members' responsibilities as needed.</li><li>Handle sensitive and confidential information with integrity and professionalism.</li><li>Adapt to changing priorities and deliver results under pressure.</li></ul>
<p>We are seeking a detail-oriented and personable Receptionist to serve as the first point of contact for visitors and callers at our Medina, Ohio office. This long-term contract position is ideal for candidates who are interested in contributing to a welcoming and well-organized office environment, with opportunities for advancement based on performance.</p><p>Key Responsibilities:</p><ul><li>Greet and assist visitors, clients, and guests, ensuring they are directed appropriately.</li><li>Answer and manage a multi-line phone system, routing calls to relevant departments or team members.</li><li>Maintain a clean, organized reception area that consistently reflects a professional image.</li><li>Adhere to security protocols, including logging visitors and issuing badges when required.</li><li>Receive, sort, and distribute mail, packages, and other deliveries efficiently.</li><li>Coordinate scheduling, setup, and maintenance of conference rooms, ensuring cleanliness and readiness.</li><li>Provide administrative support to accounts payable and receivable teams, such as reviewing statements and managing documentation.</li><li>Collaborate with department leaders to stay informed of staff availability and communicate updates effectively.</li><li>Manage returned checks by updating tracking logs, contacting vendors, and overseeing re-sending procedures.</li></ul>
We are looking for a skilled and detail-oriented Senior Accountant to join our team in Solon, Ohio. This position offers an opportunity to contribute to cost accounting, general ledger management, and financial oversight in a dynamic manufacturing environment. The ideal candidate will bring expertise in accounting practices, strong analytical skills, and a commitment to maintaining accurate financial records.<br><br>Responsibilities:<br>• Conduct product costing, cost analysis, and variance reporting to support manufacturing operations.<br>• Reconcile accounts and prepare journal entries related to inventory and production activities.<br>• Monitor inventory levels and oversee weekly reviews and the closure of completed work orders.<br>• Supervise physical inventory counts to ensure accuracy and compliance with reporting standards.<br>• Manage accounts receivable and accounts payable processes, ensuring alignment with the general ledger.<br>• Maintain prepaid and accrual schedules, making necessary monthly adjustments.<br>• Prepare and execute monthly journal entries, including recurring entries, to support financial closings.<br>• Assist in preparing for annual audits and responding to auditor inquiries.<br>• Supervise the accounts receivable/accounts payable specialist, ensuring efficient invoicing, payment application, and vendor management.<br>• Ensure timely and accurate bank reconciliations and update cash forecasting tools as needed.
