We are looking for an experienced Collections Specialist to join our team in Brooklyn Heights, Ohio. In this role, you will focus on managing and resolving outstanding accounts receivable while maintaining attentive relationships with business clients. This position offers an opportunity to handle complex collections as well as refine and optimize processes for greater efficiency.<br><br>Responsibilities:<br>• Manage and follow up on outstanding payments with business clients to ensure timely resolution.<br>• Handle challenging and intricate collections cases, employing effective negotiation strategies.<br>• Perform thorough cleanup of accounts receivable and collections records to streamline operations.<br>• Transition to softer collections efforts after addressing high-priority cases.<br>• Maintain accurate documentation and records of all collection activities.<br>• Utilize multiple systems to track and manage accounts and payments.<br>• Collaborate with internal departments to address billing discrepancies and resolve client concerns.<br>• Monitor aging accounts and develop strategies to minimize overdue balances.<br>• Provide regular updates and reports on collection progress to management.<br>• Ensure compliance with company policies and industry regulations during all collection activities.
<p>We are looking for an experienced Accounting Specialist to join our team on a contract basis in Elyria, Ohio. This role requires a detail-oriented individual who excels in managing both accounts payable and accounts receivable processes. You'll play a key role in ensuring financial accuracy and efficiency in a fast-paced environment. This is a fully onsite contract position with potential for permanent placement. </p><p> Responsibilities: • Process accounts payable transactions, including accurate entry of invoices into the system. • Perform three-way matching to ensure consistency between invoices, purchase orders, and receipts. • Manage accounts receivable tasks such as reviewing credit lines and approving credit applications. • Utilize NetSuite software to execute financial operations and maintain accurate records. • Conduct regular check runs and verify payments for accuracy. • Ensure compliance with accounting standards and company policies in all financial activities. • Collaborate with internal teams to resolve discrepancies and streamline processes. • Prepare reports and documentation to support financial audits and reviews. • Maintain organized and up-to-date financial records for easy access and reporting.</p>
We are looking for an experienced Accounts Payable Specialist to join our team in Cleveland, Ohio. This is a hybrid contract position with the potential for long-term employment, requiring three days onsite each week. The ideal candidate will handle essential accounts payable functions, ensure seamless payment processing, and contribute to various accounting tasks. If you have a strong background in accounts payable and are skilled in financial software, we encourage you to apply.<br><br>Responsibilities:<br>• Process accounts payable transactions accurately and efficiently, ensuring timely payments.<br>• Manage wire transfers and Automated Clearing House (ACH) payments, typically handling around eight transactions daily.<br>• Prepare and process Form 1099s in compliance with regulatory standards.<br>• Reconcile accounts to maintain accurate financial records and resolve discrepancies.<br>• Review and reconcile staff travel expenses to ensure proper documentation and adherence to company policies.<br>• Utilize Microsoft Excel for data analysis, reporting, and tracking of financial transactions.<br>• Work with Blackbaud Financial Edge software to support accounting processes, if applicable.<br>• Operate Key Navigator web portal for financial management tasks, as needed.<br>• Leverage Concur travel expense software to streamline expense reporting, if experienced.
We are looking for a dedicated Accounts Receivable Specialist to join our team on a contract basis in Mentor, Ohio. This role will involve managing payment applications, handling sales tax, and addressing accounts receivable aging reports. As part of this position, you will play a key role in ensuring the accuracy and efficiency of financial transactions and collections.<br><br>Responsibilities:<br>• Process and apply payments received through various platforms, including wire transfers, checks, Shopify, and PayPal.<br>• Manage accounts receivable aging reports and oversee collection efforts to address outstanding balances.<br>• Ensure accurate handling of sales tax and compliance with relevant regulations.<br>• Reconcile accounts and resolve discrepancies efficiently to maintain accurate financial records.<br>• Utilize Excel for tracking and reporting financial data related to accounts receivable.<br>• Collaborate with team members to process expense reports and match payables to receivers.<br>• Maintain and manage financial transactions through the designated bank account.<br>• Address initial backlog of accounts receivable tasks and ensure timely resolution.<br>• Provide support for CRM and ERP systems to enhance financial operations.<br>• Contribute to the overall efficiency and accuracy of accounting functions within the organization.
We are looking for a detail-oriented and dedicated Accounting Services Specialist II to join our team in Highland Hills, Ohio. In this long-term contract role, you will play a critical part in providing back-office support for financial transactions, ensuring accuracy and compliance while helping to mitigate potential financial risks. This position offers an excellent opportunity to contribute to a dynamic and fast-paced environment focused on delivering exceptional service to staffing firms.<br><br>Responsibilities:<br>• Process incoming and outgoing cash transactions with precision and accuracy.<br>• Identify and report any signs of fraudulent activity or financial risks.<br>• Perform reconciliations to ensure proper tracking of financial records.<br>• Utilize Microsoft Excel to analyze data and prepare financial reports.<br>• Assist in maintaining the general ledger and updating financial accounts.<br>• Provide support in payroll processing and related activities.<br>• Collaborate with team members to manage time-sensitive financial tasks efficiently.<br>• Support ad hoc financial projects as needed to meet organizational goals.<br>• Leverage knowledge of human capital management and specialty finance to improve service delivery.<br>• Communicate effectively with stakeholders to ensure alignment on financial processes.
We are looking for a dedicated Procurement Specialist to join our team in Strongsville, Ohio. In this Contract to permanent position, you will play a key role in sourcing products, identifying suppliers, and ensuring procurement processes run smoothly. This role offers an excellent opportunity to thrive in a fast-paced environment while contributing to operational success.<br><br>Responsibilities:<br>• Identify and evaluate suppliers to source products and meet organizational needs.<br>• Conduct thorough research to ensure suppliers align with quality and cost requirements.<br>• Manage procurement activities effectively while adhering to company policies.<br>• Collaborate with internal teams to support sourcing strategies and procurement goals.<br>• Maintain accurate records of purchases, contracts, and supplier agreements.<br>• Utilize Excel to analyze data and generate procurement reports.<br>• Communicate effectively with vendors and stakeholders to resolve issues and negotiate terms.<br>• Ensure procurement activities are conducted in a timely and efficient manner.<br>• Adapt to a dynamic work environment and prioritize tasks appropriately.
<p>We are seeking a detail-oriented and skilled <strong>Accounts Payable Specialist</strong> to join our team in <strong>Richfield, Ohio</strong>. This <strong>Contract-to-Permanent position</strong> provides an excellent opportunity for professionals in financial operations to showcase their expertise in accounts payable processes and administrative tasks while actively supporting the broader business functions.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Accounts Payable Management:</strong></li><li>Process full-cycle accounts payable, including three-way matching and overseeing monthly check runs for 300–350 checks.</li><li><strong>Accounts Receivable Duties:</strong></li><li>Perform basic accounts receivable functions, ensuring accurate transaction recording and timely documentation.</li><li><strong>Excel Utilization:</strong></li><li>Leverage intermediate proficiency with Excel to create formulas and manage financial data effectively.</li><li><strong>Administrative Support:</strong></li><li>Assist business operations by managing office supply orders and mail pick-up duties. Mileage reimbursement is available for post-office visits.</li><li><strong>Advanced Financial Tasks:</strong></li><li>Process sales tax returns, prepare 1099 forms, journal entries, and other high-level accounting duties.</li><li><strong>Compliance and Financial Reporting:</strong></li><li>Collaborate with teams to ensure accuracy, compliance, and organization in financial records.</li><li><strong>Great Plains Expertise:</strong></li><li>Utilize knowledge of Great Plains accounting software to improve financial processes and systems.</li></ul>
<p>We are looking for a dedicated Clerk of Council. This Contract to permanent position requires an individual with strong organizational skills, exceptional attention to detail, and a deep understanding of government operations. The role involves working closely with council members, city officials, and legal representatives to ensure smooth administrative processes.</p><p><br></p><p>Responsibilities:</p><p>• Prepare official documents such as ordinances, resolutions, and agendas in collaboration with council members and the law director.</p><p>• Accurately record, transcribe, and maintain detailed minutes and records of City Council and committee meetings.</p><p>• Manage confidential communications and sensitive legal matters while adhering to strict privacy guidelines.</p><p>• Provide expert guidance to council members and staff on administrative procedures and government processes.</p><p>• Attend all council, committee, and community meetings, including evening sessions, to ensure effective support and documentation.</p><p>• Communicate effectively with city officials and council members to facilitate smooth operations.</p><p>• Maintain accurate tracking systems for office equipment and ensure proper documentation of records.</p><p>• Assist in training council members and staff to enhance their understanding of administrative workflows.</p><p>• Coordinate with the City’s Director of Law and other legal representatives to address council-related matters and resolve conflicts.</p><p>• Uphold impartiality and courteous service when interacting with council members, ensuring unbiased support.</p>
<p><strong>Accounts Receivable & Collections Specialist - Part-Time</strong></p><p><strong>Position Overview:</strong></p><p>The Accounts Receivable & Collections Specialist is responsible for managing daily accounts receivable (AR) activities, posting payments, ensuring timely and accurate customer billing, and supporting the collections process. This role requires strong attention to detail, excellent communication skills, and the ability to investigate and resolve discrepancies while providing exceptional support to both internal departments and external customers.</p><p><strong>Primary Duties and Responsibilities:</strong></p><p><strong>Accounts Receivable (AR):</strong></p><ul><li>Post receipts by recording cash, checks, and credit card transactions towards customer accounts, as well as non-accounts receivable receipts.</li><li>Verify validity and resolve account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers by following established procedures.</li><li>Print and file or distribute company copies of invoices as required.</li><li>Mail, fax, and/or email customer invoices and statements.</li><li>Assist with collections by examining customer payment plans, reviewing payment history and credit line, and coordinating contact with the collections department.</li><li>Summarize receivables by maintaining invoice accounts, verifying totals, and preparing periodic reports.</li></ul><p><strong>Collections:</strong></p><ul><li>Pursue collection of delinquent accounts, including preparation and mailing of past due notices, establishing and monitoring payment schedules, conducting customer follow-up account research, and processing write-offs when appropriate; work closely with the Sales Department.</li><li>Communicate with customers by telephone to investigate accounts and correct errors as necessary.</li><li>Respond to telephone inquiries, assist in resolving questions regarding customer account status, and document the status of collection efforts.</li><li>Record information about customers’ financial status and the progress of collection efforts.</li><li>Perform limited research in preparation for updating records, including tracing and verifying customer mailing addresses.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Previous experience in accounts receivable, billing, or collections preferred.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>High attention to detail and commitment to accuracy.</li><li>Proficiency with relevant accounting software and Microsoft Office applications.</li></ul><p><br></p><p><strong>Ready to take the next step?</strong></p><p>Contact us today to learn more about this opportunity or apply now.</p>
We are looking for a detail-oriented Billing Clerk to join our team in Wadsworth, Ohio. This part-time position offers 30 to 37.5 hours per week and is structured as a Contract to permanent employment opportunity. The ideal candidate will have a strong background in billing processes, inventory management, and vendor relations, paired with excellent organizational and communication skills.<br><br>Responsibilities:<br>• Perform accurate and timely processing of billing activities, ensuring compliance with company policies.<br>• Manage inventory records and reconcile discrepancies to maintain data accuracy.<br>• Support inside sales operations by handling customer inquiries and processing orders.<br>• Coordinate vendor relationships, including tracking orders and resolving issues.<br>• Utilize Microsoft Excel to generate reports, analyze data, and maintain spreadsheets.<br>• Communicate effectively with team members and external stakeholders via email and phone.<br>• Maintain organized records of billing and inventory transactions.<br>• Collaborate with other departments to streamline workflows and improve efficiency.<br>• Use Microsoft Outlook to manage schedules and coordinate communications.<br>• Assist with additional administrative tasks as needed.
We are looking for an experienced Accounts Payable Clerk to join our team on a contract basis in Kent, Ohio. This role involves managing financial records, processing invoices, and ensuring accurate billing practices. If you have a background in construction billing and proficiency in Microsoft Excel, we encourage you to apply.<br><br>Responsibilities:<br>• Process and reconcile a backlog of invoices to ensure accurate payment records.<br>• Perform detailed account reconciliations to identify and resolve discrepancies.<br>• Manage project billing tasks, including construction-related AIA billing.<br>• Accurately code invoices and input data into accounting systems.<br>• Handle check runs and ensure timely payments to vendors.<br>• Utilize Microsoft Excel for financial analysis and reporting.<br>• Collaborate with team members to streamline billing and reconciliation workflows.<br>• Maintain organized financial records and documentation.<br>• Address and resolve any issues with invoices or billing discrepancies.
We are looking for an experienced Accounting Clerk to join our team on a contract basis in Shaker Heights, Ohio. This role is ideal for professionals who excel at managing financial data and transactions with precision and efficiency. If you have a strong background in accounting functions and familiarity with Acumatica software, we encourage you to apply.<br><br>Responsibilities:<br>• Perform detailed credit analysis and ensure accurate processing of financial transactions.<br>• Handle invoice matching, batching, and coding to maintain organized financial records.<br>• Conduct thorough bank account reconciliations to identify and resolve discrepancies.<br>• Manage general ledger activities, including journal entries and account adjustments.<br>• Utilize Acumatica software to streamline accounting processes and maintain data accuracy.<br>• Process accounts payable (AP) and accounts receivable (AR) transactions efficiently.<br>• Ensure proper debit and credit allocations in accordance with accounting standards.<br>• Perform three-way matching to verify purchase orders, invoices, and receipts.<br>• Support data entry tasks to maintain up-to-date financial records.<br>• Collaborate with team members to resolve accounting-related issues promptly.
We are looking for an Accounts Payable Clerk to join our team in Canton, Ohio. This contract-to-permanent role offers an excellent opportunity to grow your accounting skills within a fast-paced manufacturing environment. The ideal candidate will thrive in a collaborative setting and demonstrate strong organizational abilities while contributing to a variety of accounting tasks.<br><br>Responsibilities:<br>• Provide support to the Controller and accounting department with various financial tasks.<br>• Accurately process and record invoices, ensuring proper coding to general ledger accounts.<br>• Manage vendor payments, including performing check runs and distributing payments.<br>• Maintain records of cash receipts and bank deposits.<br>• Prepare and file sales, fuel, and use tax reports in compliance with regulations.<br>• Process hourly employee timecards for entry into the Job Cost System.<br>• Track hourly employee attendance and maintain related calendars.<br>• Handle material receipt documentation and ensure accurate recordkeeping.<br>• Operate and oversee the postage machine and outgoing mail processes.<br>• Perform general accounting and administrative duties as required.
<p>We are looking for a detail-oriented Accounts Payable Clerk to join our team in Fairlawn, Ohio. In this long-term contract position, you will play a crucial role in maintaining accurate financial records while ensuring compliance with company policies. This role requires strong organizational skills and a commitment to maintaining confidentiality in handling sensitive financial data.</p><p><br></p><p>Responsibilities:</p><p>• Review and process accounts payable invoices with a focus on accuracy and compliance.</p><p>• Audit credit card transactions and employee expense reports to ensure adherence to company policies.</p><p>• Verify supporting documentation for credit card charges and expense reports to maintain compliance standards.</p><p>• Input credit card and expense report charges into accounting software, assigning appropriate cost centers for precise financial reporting.</p><p>• Organize and manage documentation for vendor files, including setting up new vendor accounts.</p><p>• Issue payments using the preferred methods for each vendor while adhering to deadlines.</p><p>• Prepare and distribute 1099 tax forms for eligible vendors in compliance with regulatory requirements.</p><p>• Maintain well-organized financial records by properly filing documents.</p><p>• Protect sensitive financial and vendor information by adhering to strict confidentiality protocols.</p>
We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Chagrin Falls, Ohio. This Contract to permanent position offers an excellent opportunity to contribute to our financial processes while gaining long-term career growth. The role requires a strong background in accounts receivable tasks, including cash applications and collections, with a focus on maintaining accurate account records and supporting billing functions.<br><br>Responsibilities:<br>• Process and manage cash applications, ensuring timely and accurate updates to customer accounts.<br>• Conduct collections activities, including making calls, drafting letters, and using vendor portals to resolve outstanding balances.<br>• Perform customer account reconciliation to ensure transactions are properly recorded and discrepancies are addressed.<br>• Review accounts receivable aging reports to identify overdue accounts and prioritize follow-up actions.<br>• Handle monthly billing operations, verifying invoices and ensuring compliance with established procedures.<br>• Maintain customer records and update account details to reflect accurate financial information.<br>• Recommend and implement improvements to enhance accounting processes and operational efficiency.<br>• Collaborate with controllers and assist with various accounting projects as required.
<p>We are looking for an experienced Accounting/Order Entry Clerk to join our team in Uniontown, Ohio. This contract-to-permanent position offers an excellent opportunity to contribute to a dynamic organization within the security industry. The ideal candidate will excel in processing financial documents, managing contracts, and maintaining accurate records while collaborating effectively with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage activity recorded in the order entry mailbox, ensuring timely handling.</p><p>• Verify the accuracy and completeness of product orders before entering them into the system.</p><p>• Input various orders, including financial, commercial, and national accounts, into Microsoft Solomon.</p><p>• Create detailed budgets using Microsoft Excel based on data from Big Machines for revenue tracking.</p><p>• Review monitoring and service maintenance orders for accuracy and submit them to appropriate departments.</p><p>• Ensure all required sales documentation is collected and provided to Contract Administration.</p><p>• Log and track recurring monthly revenue services for sales compensation purposes.</p><p>• Support sales teams by addressing inquiries related to ordering document requirements.</p><p>• Maintain organized project files on Microsoft SharePoint and oversee change orders and cancellations.</p><p>• Assist with special projects and provide backup support to other positions as needed.</p>
<p>We are looking for a detail-oriented Accounting Clerk to join our client's team in Orrville, Ohio. The ideal candidate will have a strong accounting experience, excellent organizational skills, and the ability to identify areas for improvement. This position offers full time benefits (medical/dental/vision/401k/PTO & More).</p><p><br></p><p>Responsibilities:</p><p>• Review accounts payable and receivable transactions, resolving inquiries and discrepancies.</p><p>• Reconcile bank statements, ensuring transaction accuracy and resolving any issues.</p><p>• Investigate and implement opportunities to improve processes, reporting, and analysis.</p><p>• Maintain accurate records through efficient data entry and invoice processing.</p><p>• Collaborate with other departments to ensure compliance with financial policies and procedures.</p><p>• Prepare and present financial reports to support decision-making processes.</p><p>• Assist in audits by providing necessary documentation and information.</p><p>• Support the accounting team in various administrative and operational tasks.</p>
We are looking for a dedicated Accounting Clerk to join our team in Sharon, Pennsylvania. This position will play a key role in supporting financial and administrative tasks to ensure the smooth operation of our organization. The ideal candidate will demonstrate exceptional attention to detail, strong organizational skills, and proficiency in Microsoft Office tools, particularly Excel and Word.<br><br>Responsibilities:<br>• Manage daily financial operations, including processing invoices, tracking expenses, and performing accurate data entry.<br>• Create and maintain financial reports, spreadsheets, and presentations using Microsoft Office applications.<br>• Organize and maintain both physical and digital records related to accounting and finance.<br>• Assist in budgeting activities by collecting data, updating documentation, and monitoring expenditures.<br>• Facilitate communication between the finance team and other departments, vendors, and external stakeholders.<br>• Schedule and coordinate finance-related meetings, including preparing agendas and recording minutes.<br>• Perform account reconciliations and provide documentation for audits, ensuring compliance with regulations.<br>• Address administrative requests from finance leaders and contribute to process optimization efforts.<br>• Uphold confidentiality and adhere to organizational policies while managing sensitive financial information.
<p>We are looking for a detail-oriented Office Manager to join our clients team in Euclid, Ohio. In this role, you will handle a variety of administrative and accounting tasks to ensure smooth office operations.</p><p><br></p><p>Responsibilities:</p><p>• Process and verify billing for multiple office locations, ensuring accuracy and completeness.</p><p>• Maintain office supplies and resources, coordinating inventory needs across all sites.</p><p>• Supervise administrative staff, including scheduling and overseeing daily tasks.</p><p>• Organize payroll processing and manage requests for time off.</p><p>• Conduct orientation for new employees, focusing on administrative procedures and payroll.</p><p>• Manage petty cash transactions.</p><p>• Plan and manage office calendar events, including logistics and building setup.</p><p>• Assist with quality control of documentation and payment source requirements.</p>
<p>We are looking for an experienced Corporate Accounting Manager to join our team in Canton, Ohio. This key role involves managing financial reporting processes, ensuring compliance with accounting standards, and collaborating with various departments to maintain accurate financial records. If you are detail-oriented and have a strong background in accounting, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the consolidation of multiple trial balances using OneStream software.</p><p>• Generate standard monthly reports and provide ad hoc financial reporting as needed.</p><p>• Support the annual external audit process, ensuring timely and accurate documentation.</p><p>• Prepare and manage monthly and quarterly debt continuation notices and communicate effectively with debt holders.</p><p>• Collaborate with the FP& A team on quarterly compliance certifications and related financial tasks.</p><p>• Submit weekly and monthly reports for the Accounts Receivable Securitization facility.</p><p>• Manage accounting for hedging transactions, including quarterly valuation updates.</p><p>• Partner with departments such as Payroll, Fleet, and FP& A to ensure accurate financial statement entries and accruals.</p><p>• Ensure proper financial documentation and compliance with regulatory standards.</p>
<p>We are looking for an experienced Accounts Payable Clerk to join our team in Canton, Ohio. This long-term contract position is ideal for someone who thrives in a fast-paced environment and has strong attention to detail. The role involves handling high-volume invoice processing and requires proficiency in data entry and Microsoft Excel.</p><p><br></p><p>Responsibilities:</p><p>• Process approximately 80 invoices daily with accuracy and efficiency.</p><p>• Perform extensive data entry to maintain and update financial records.</p><p>• Ensure all invoices are properly coded and entered into the system.</p><p>• Reconcile statements using basic Excel functions to verify accuracy.</p><p>• Collaborate with internal teams to resolve invoice discrepancies.</p><p>• Maintain organized and up-to-date accounts payable documentation.</p><p>• Assist in preparing reports and summaries as needed.</p><p>• Adhere to company policies and procedures for financial transactions.</p><p>• Transition to a hybrid work schedule after the initial training period.</p>
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Chagrin Falls, Ohio. In this role, you will contribute to the smooth operation of our accounting processes by handling vendor invoices, maintaining records, and ensuring timely payments. This position offers an opportunity to work collaboratively within a dynamic accounting team while supporting essential financial functions.<br><br>Responsibilities:<br>• Accurately enter vendor invoices into the system for multiple entities.<br>• Verify and reconcile invoices against purchase orders and distribute checks accordingly.<br>• Maintain vendor records, including updating W9 forms and processing year-end documents.<br>• Address vendor inquiries by conducting thorough research and providing timely responses.<br>• Process check requests and ensure payment deadlines are met.<br>• Collaborate with team members to identify and implement process improvements.<br>• Support controllers with various accounting-related tasks as needed.<br>• Manage vendor maintenance to ensure accurate and current information.<br>• Match invoices to checks and prepare them for mailing.
We are seeking an Accounts Payable Clerk to join our team in Chagrin Falls, Ohio. In this contract-to-permanent position, you will play a key role in managing vendor invoices, maintaining accurate records, and supporting various accounting functions. This role offers an opportunity for growth while working both on-site and remotely.<br><br>Responsibilities:<br>• Accurately process vendor invoices across multiple entities, ensuring compliance with company procedures.<br>• Match purchase orders with invoices and manage check mailing processes.<br>• Maintain vendor information, including W9 forms, and handle year-end reporting requirements.<br>• Address vendor inquiries promptly by researching and providing appropriate solutions.<br>• Process check requests as necessary to ensure timely payments.<br>• Support controllers in executing additional accounting tasks and functions.<br>• Perform data entry with precision to maintain accurate financial records.<br>• Identify and propose improvements to existing accounting processes to enhance efficiency.
We are looking for a reliable Front Desk Coordinator to join our team in Oakwood, Ohio. In this contract position, you will serve as the first point of contact for clients and visitors, ensuring a welcoming and attentive experience. Your role will involve managing a range of administrative and receptionist tasks to support daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors with courtesy and a friendly demeanor.<br>• Handle incoming calls through a multi-line phone system efficiently and direct them to the appropriate departments.<br>• Manage switchboard operations, ensuring smooth communication flow within the office.<br>• Provide concierge services, addressing inquiries and offering assistance as needed.<br>• Maintain accurate records of visitor logs and appointments.<br>• Support administrative tasks such as scheduling and correspondence.<br>• Ensure the front desk area is organized and presentable at all times.<br>• Collaborate with internal staff to facilitate seamless office operations.<br>• Uphold confidentiality and security protocols when handling sensitive information.
We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This role combines customer engagement and inside sales responsibilities, focusing on account management and order entry tasks. As a Contract to permanent position, this opportunity offers the potential for long-term growth in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Manage and maintain existing customer accounts, ensuring satisfaction and prompt resolution of any issues.<br>• Develop new business relationships by identifying potential clients and presenting tailored solutions.<br>• Process and track customer orders with accuracy and efficiency to meet delivery timelines.<br>• Communicate effectively with customers through phone, email, and other channels to provide exceptional service.<br>• Collaborate with internal teams to address customer needs and achieve business goals.<br>• Utilize Microsoft Office and company-specific systems to maintain records and generate reports.<br>• Assist customers with technical inquiries related to water testing and treatment services.<br>• Conduct follow-ups with clients to ensure ongoing satisfaction and address any additional requirements.<br>• Participate in team meetings and contribute ideas for improving sales strategies and customer service processes.
