<p>We are seeking a skilled <strong>Accounts Receivable Specialist</strong> to join our team on a <strong>contract basis</strong> in <strong>North Canton, Ohio</strong>. This role involves managing and streamlining accounts receivable processes to ensure precision, efficiency, and adherence to organizational and industry standards. An ideal candidate will have proven experience, strong analytical abilities, attention to detail, and familiarity with the <strong>construction or contractor industry</strong>.</p><p><strong>Key Responsibilities</strong></p><ul><li>Accurately process and manage accounts receivable transactions in a timely manner.</li><li>Perform cash applications and monitor cash activity to ensure proper allocation.</li><li>Handle commercial collections while effectively resolving billing discrepancies.</li><li>Prepare, issue, and maintain accurate invoicing and billing records.</li><li>Conduct account analysis to identify and address outstanding balances.</li><li>Carry out forensic analysis to resolve complex account issues.</li><li>Collaborate with internal departments to improve billing and collection workflows.</li><li>Create reports and analyze financial data using <strong>Microsoft Excel</strong>.</li><li>Ensure compliance with company policies and industry-regulated standards.</li><li>Provide documentation and support during audits, maintaining accurate records.</li></ul>
We are looking for an experienced Payroll Specialist to join our team in Strongsville, Ohio. In this Contract to permanent position, you will play a vital role in managing payroll processes for a large, multi-state workforce while ensuring compliance with all regulations. This opportunity is ideal for someone who thrives in a fast-paced environment and is passionate about accuracy and efficiency in payroll operations.<br><br>Responsibilities:<br>• Process full-cycle payroll for multi-state employees using ADP Workforce Now and other payroll systems.<br>• Ensure compliance with federal, state, and local payroll regulations, including tax laws and company policies.<br>• Review and enter garnishment, child support, and lien documentation received from agencies and courts.<br>• Audit payroll records, including timekeeping, deductions, benefits, and tax filings, to guarantee accuracy.<br>• Collaborate with HR and Finance teams to address discrepancies and maintain data integrity.<br>• Prepare detailed payroll reports, journal entries, and reconciliations to support accounting and audits.<br>• Respond promptly and professionally to employee inquiries regarding payroll and tax-related matters.<br>• Stay informed about updates in payroll legislation and recommend process improvements.<br>• Lead system testing, upgrades, and implementation of new payroll features to optimize functionality.
We are looking for a detail-oriented Accounting Specialist to join our team in Milan, Ohio. This contract position offers an excellent opportunity to contribute to essential accounting operations while working in a collaborative environment. The role is entirely onsite and requires strong organizational skills and a commitment to accuracy.<br><br>Responsibilities:<br>• Process accounts payable (AP) transactions, ensuring timely and accurate payments.<br>• Manage accounts receivable (AR) activities, including tracking and reconciling payments.<br>• Perform check runs and ensure proper documentation for financial records.<br>• Handle invoicing tasks with precision and attention to detail.<br>• Utilize accounting software to maintain and update financial information.<br>• Conduct account reconciliations to resolve discrepancies and ensure accurate reporting.<br>• Respond to inbound phone calls and address customer inquiries professionally.<br>• Collaborate with team members to streamline accounting processes and improve efficiency.<br>• Maintain compliance with company policies and accounting standards.
<p>We are looking for a detail-oriented Payroll Clerk to join our team in Youngstown, Ohio. In this Contract to permanent position, you will play a vital role in managing payroll processes and ensuring employees are compensated accurately and on time. The ideal candidate will have strong organizational skills and experience with payroll systems and accounting functions.</p><p><br></p><p>Responsibilities:</p><p>• Process employee payroll accurately and on schedule, ensuring compliance with company policies and legal regulations.</p><p>• Utilize payroll software such as Paycom, ADP and Dayforce to manage payroll tasks efficiently.</p><p>• Maintain and update employee records related to compensation, benefits, and deductions.</p><p>• Collaborate with the accounting team to reconcile payroll accounts and ensure accurate financial reporting.</p><p>• Assist in auditing payroll data to identify and resolve discrepancies.</p><p>• Handle accounts payable tasks and ensure timely payments to vendors.</p><p>• Support benefit administration processes, including enrollment and updates.</p><p>• Generate reports on payroll activities and provide insights to management.</p><p>• Stay current on payroll regulations and best practices to adapt processes as needed.</p>
We are looking for a skilled Accounting Clerk to join our team in Boardman, Ohio. This Contract to permanent position offers an excellent opportunity for a detail-oriented individual to support essential financial functions, including accounts payable, accounts receivable, and payroll assistance. If you thrive in an organized environment and are eager to contribute to a dynamic workplace, this role is ideal for you.<br><br>Responsibilities:<br>• Accurately input vouchers into the accounting system to maintain precise financial records.<br>• Match invoices, purchase orders, and receipts to ensure proper three-way invoice reconciliation.<br>• Review and reconcile company credit card transactions to verify accuracy.<br>• Organize and execute check runs, including processing and distributing company checks.<br>• Record customer payments promptly and ensure remote deposit activities are completed efficiently.<br>• Prepare and submit sales tax returns in compliance with regulatory requirements.<br>• Post daily transactions and reconcile them against financial records for accuracy.<br>• Input and verify employee timesheet data to support payroll processes.<br>• Assist with onboarding new employees into payroll systems and distribute payroll checks or direct deposits as needed.
<p>We are seeking a skilled and detail-oriented <strong>Medical Billing Specialist</strong> with experience in the behavioral health field to join our team in Massillon, Ohio. This dynamic role focuses on managing crucial billing operations while ensuring accuracy, compliance, and efficiency across various responsibilities. As part of a collaborative and supportive environment, this position is contract-to-permanent, offering an excellent opportunity for professional growth.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle <strong>full-cycle medical billing</strong> processes, including coding, claims submission, and resolving denied claims.</li><li>Perform follow-ups and rebilling to secure timely resolutions for outstanding claims.</li><li>Assist the Human Resources team with <strong>annual and monthly compliance recertifications</strong>.</li><li>Support general accounting functions, including crossover billing duties.</li><li>Utilize specialized software such as <strong>Ritten</strong> for behavioral health billing and <strong>QuickBooks</strong> for general financial processes.</li><li>Manage and maintain organized, <strong>accurate records within electronic medical systems (EMR)</strong>.</li><li>Collaborate with internal team members to ensure efficient workflows and solve problems effectively.</li><li>Demonstrate <strong>reliability, adaptability</strong>, and an eagerness to learn new systems and procedures.</li><li>Adhere to established policies and procedures to maintain compliance and ensure billing accuracy.</li></ul>
<p><strong>Job Description</strong></p><p><strong>Position:</strong> Accounts Payable Clerk</p><p><strong>Location:</strong> Mentor, Ohio</p><p><strong>Employment Type:</strong> Direct Hire</p><p><strong>Schedule:</strong> Monday – Friday, 8:00 AM – 5:00 PM</p><p><br></p><p><br></p><p><strong>Overview:</strong></p><p>We are seeking a detail-oriented and experienced <strong>Accounts Payable Clerk</strong> to join a thriving manufacturing company located in Mentor, Ohio. This role involves performing full-cycle accounts payable processes, including managing high-volume invoice processing and ensuring accurate 3-way matching between purchase orders, invoices, and receiving documents. The ideal candidate will have strong experience in manufacturing and demonstrate exceptional organizational and analytical skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Full-Cycle Accounts Payable:</strong> Execute end-to-end accounts payable duties, including invoice processing, coding, and payment.</li><li><strong>3-Way Match:</strong> Perform accurate matching of invoices, purchase orders, and receiving documents to ensure the integrity of financial records.</li><li><strong>Vendor Relationships:</strong> Communicate with vendors to resolve discrepancies and ensure timely payments.</li><li><strong>Data Management:</strong> Maintain accurate records of invoices, check runs, and other financial documents.</li><li><strong>Reconciliations:</strong> Perform account reconciliations and assist with month-end closing activities as necessary.</li><li><strong>Compliance:</strong> Ensure adherence to company policies, procedures, and regulatory requirements.</li><li><strong>Process Improvement:</strong> Identify opportunities to streamline processes and enhance efficiency within the AP function.</li></ul><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Competitive salary and comprehensive benefits package.</li><li>Opportunity to work with a growing and stable company in the manufacturing industry.</li><li>Collaborative and supportive work environment.</li><li>Room for growth and professional development.</li></ul><p>If you are a detail-oriented <strong>Accounts Payable Clerk</strong> with manufacturing experience and a passion for improving processes, this role is an excellent opportunity to advance your career!</p><p><strong>To Apply:</strong> Please submit your resume and cover letter detailing your relevant experience in accounts payable and manufacturing.</p>
We are looking for a dedicated Accounts Receivable Specialist to join our team in Eastlake, Ohio. This role is critical in ensuring accurate financial processes, timely invoicing, and effective communication with customers regarding outstanding balances. As a Contract to permanent position, this opportunity offers the potential for long-term growth within a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Process incoming customer purchase orders, ensuring project folders are created and all related documentation is organized.<br>• Collaborate with the Sales team to verify pricing, terms, and milestones align with customer agreements.<br>• Schedule and participate in commercial meetings to review project details thoroughly.<br>• Upload financial budgets and labor hours into the appropriate systems to support project scheduling and tracking.<br>• Manage change orders by updating documentation and ensuring all necessary adjustments are implemented.<br>• Generate and distribute regular reports, including capacity updates and backlog reconciliations.<br>• Prepare and issue project invoices, while following up on overdue accounts receivable to ensure prompt payment.<br>• Maintain accurate records of incoming purchase orders and closed projects to support financial transparency.<br>• Act as a liaison between customers and various departments, addressing inquiries and fostering collaboration.<br>• Identify opportunities to improve processes and enhance efficiency within the finance team.
<p>We are looking for a detail-oriented Accounting Clerk to join our clients team in North Royalton, Ohio. This role involves a variety of accounting tasks, including managing payables and receivables, assisting with financial reporting, and ensuring accurate record-keeping. The ideal candidate will possess excellent organizational skills and a strong commitment to maintaining financial accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Handle the complete cycle of accounts payable and accounts receivable processes.</p><p>• Input financial data with accuracy and efficiency into the accounting system.</p><p>• Manage vendor relationships and address any discrepancies or inquiries.</p><p>• Assist in preparing financial reports and documentation as needed.</p><p>• Evaluate inventory records to ensure accurate accounting and reporting.</p><p>• Perform account reconciliations to verify financial records.</p><p>• Support month-end closing activities, including journal entries.</p><p>• Collaborate with the Controller on various assigned tasks and projects.</p><p>• Organize and maintain filing systems for financial documentation.</p><p>• Monitor the accounting inbox and resolve issues or inquiries promptly.</p>
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Beachwood, Ohio. This long-term contract position offers a hybrid schedule with both on-site and remote work opportunities. The ideal candidate will play a key role in ensuring the efficient processing of invoices, payments, and vendor management.<br><br>Responsibilities:<br>• Set up and maintain vendor accounts while ensuring accuracy and compliance with company policies.<br>• Process daily and monthly payment uploads, maintaining timely and accurate records.<br>• Handle utility payments by managing online payments, matching and mailing documentation, and investigating outstanding balances.<br>• Review and resolve invoices flagged in exception or duplicate queues to ensure accurate processing.<br>• Manage and review Common Area Maintenance records on a quarterly, annual, and ad-hoc basis.<br>• Respond to inquiries and process statements and invoices received through department mailboxes.<br>• Collaborate with internal and external stakeholders to address and resolve payment or invoice discrepancies.<br>• Utilize MRI Software and Salesforce for efficient accounts payable operations and data management.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Rocky River, Ohio. In this role, you will be responsible for managing essential financial tasks, including processing high volumes of invoices and ensuring accurate payment records. This is a long-term contract position that offers an excellent opportunity for someone eager to contribute to a dynamic environment.<br><br>Responsibilities:<br>• Process and manage over 200 accounts payable invoices each month with accuracy and efficiency.<br>• Handle check runs and ensure timely disbursement of payments.<br>• Oversee the coding and verification of invoices to ensure compliance with company policies.<br>• Maintain accurate and organized financial records for all transactions.<br>• Assist with ordering office supplies and ensuring inventory is well-stocked.<br>• Collaborate with the accounts receivable team to support financial operations.<br>• Use and maintain proficiency in accounting software, including Clubsoft (training provided).<br>• Perform additional administrative or financial support tasks as needed to assist the team.
<p>We are looking for a detail-oriented Accounting Clerk to join our team in Beachwood, Ohio. This role involves supporting financial operations, managing customer purchase orders, and collaborating with various departments to ensure precise data handling. If you have a strong background in accounting processes and enjoy working in a dynamic environment, we encourage you to apply. This is a direct hire/permanent position with standard Monday-Friday 8AM-5PM business hours. It is an in office role. Please apply TODAY if you are interested! </p><p><br></p><p>Responsibilities:</p><p>• Process customer purchase orders and maintain organized project folders with all related documentation.</p><p>• Collaborate with the sales team to ensure quotes, pricing, and terms align with incoming orders.</p><p>• Monitor and follow up on overdue receivables to maintain timely collections.</p><p>• Generate accurate reports to assist with financial analysis and project tracking.</p><p>• Support the finance team by managing accounts payable and receivable functions.</p><p>• Upload quoted costs and revenues to Acumatica for project financial budgeting.</p><p>• Input quoted labor hours into relevant systems for department task scheduling.</p><p>• Prepare essential project documentation, including order acknowledgments and deliverables lists.</p><p>• Attend commercial kick-off meetings to review project details and ensure alignment.</p><p>• Maintain accurate records of invoices and financial transactions to support overall accounting operations.</p><p><br></p><p>They do offer a full benefits package; medical/dental/vision, 401K, paid holidays, generous PTO, and GROWTH! </p>
<p><strong>Summary:</strong></p><p>We are seeking a skilled and detail-oriented <strong>Accounting Clerk</strong> to join our team in Akron, Ohio, on a long-term contract basis. This role provides a unique opportunity to contribute to a fast-paced manufacturing environment by supporting financial processes and managing complex customer data. The ideal candidate will possess foundational accounting experience, coupled with exceptional data management skills.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Execute accurate data entry and management of customer master information, ensuring quality and integrity.</li><li>Regularly update and maintain customer records, identifying and correcting discrepancies as necessary.</li><li>Perform essential <strong>Accounts Payable</strong> and <strong>Accounts Receivable</strong> tasks for timely transaction processing.</li><li>Maintain and organize financial tracking spreadsheets, ensuring data is easy to access and review.</li><li>Apply advanced knowledge of <strong>Microsoft Excel</strong> to analyze and manage financial data efficiently.</li><li>Collaborate with internal teams and vendors to resolve inquiries and discrepancies promptly and professionally.</li><li>Conduct detailed quality checks on financial data entered to adhere to high standards of accuracy.</li><li>Ensure adherence to established accounting and financial guidelines and processes.</li><li>Provide support for general accounting tasks and additional projects as required.</li></ul>
We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Cleveland, Ohio. This role is ideal for someone who thrives in a fast-paced environment and enjoys working with numbers, contracts, and billing processes. You will play a critical role in ensuring accurate invoicing, compliance with contractual requirements, and timely collection of payments.<br><br>Responsibilities:<br>• Prepare monthly invoices and coordinate with project managers to gather necessary documentation.<br>• Review contracts to understand payment terms and subcontractor agreements.<br>• Verify lien releases from subcontractors for accuracy and completeness.<br>• Ensure subcontractor documentation complies with contractual requirements.<br>• Analyze and reconcile subcontractor pay applications, entering them into relevant systems.<br>• Identify billing requirements and ensure proper classification of costs and lien waivers.<br>• Maintain accurate records of monthly billing logs and ensure all projects are invoiced timely.<br>• Manage accounts receivable collections and address inquiries related to subcontractor invoices.<br>• Maintain and update the accounts receivable customer database.<br>• Assist with certified payroll submissions and weekly check distributions.
<p>We are seeking a detail-oriented, organized, and highly professional individual to join our team as an Accounting Clerk. The Accounting Clerk will be responsible for the accurate and efficient processing of sales orders, contract management, and related administrative functions. This role ensures operational excellence, aligns data accuracy across platforms, and provides exceptional support to the sales and operational teams. Responsibilities require adherence to high ethical standards when handling sensitive and confidential information and the ability to maintain composure under time-sensitive situations.</p><p><strong>Key Responsibilities</strong>:</p><ul><li>Process all activities recorded in the order entry mailbox efficiently.</li><li>Review product orders for completeness and accuracy, ensuring compliance with company policies.</li><li>Enter various orders, including financial, commercial, enterprise, and national accounts, into the Solomon system.</li><li>Develop budgets using data from internal tools like Big Machines and input into Solomon for accurate revenue recognition.</li><li>Review, process, and submit all monitoring and service maintenance orders to appropriate departments.</li><li>Collaborate with the sales team to ensure all necessary documentation is submitted to contract administration.</li><li>Log and monitor all services sold for recurring monthly revenue for accurate sales compensation tracking.</li><li>Provide guidance to the sales team regarding ordering document requirements.</li><li>Maintain accurate project records using Microsoft SharePoint and other relevant systems.</li><li>Process, manage, and review changes, cancellations, and customer order modifications.</li><li>Assist in carrying out special projects and support other team members' responsibilities as needed.</li><li>Handle sensitive and confidential information with integrity and professionalism.</li><li>Adapt to changing priorities and deliver results under pressure.</li></ul>
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Wickliffe, Ohio. This is a long-term contract position that offers an excellent opportunity to support daily financial operations and vendor management. The ideal candidate will thrive in a fast-paced environment and be comfortable handling a high volume of invoice processing while collaborating with various departments.<br><br>Responsibilities:<br>• Process a large volume of invoices daily, ensuring accuracy and timeliness.<br>• Communicate directly with vendors to resolve any discrepancies or inquiries.<br>• Perform bank reconciliations to maintain accurate financial records.<br>• Utilize in-house software and Microsoft Excel to manage accounts payable tasks.<br>• Collaborate with warehouse staff to ensure proper invoice handling and processing.<br>• Prepare and execute regular check runs for timely payments.<br>• Apply appropriate coding to invoices for efficient financial tracking.<br>• Support cross-training initiatives to ensure seamless coverage during absences.<br>• Maintain compliance with company policies and procedures in all financial transactions.
We are looking for a skilled and detail-oriented Senior Accountant to join our team in Solon, Ohio. This position offers an opportunity to contribute to cost accounting, general ledger management, and financial oversight in a dynamic manufacturing environment. The ideal candidate will bring expertise in accounting practices, strong analytical skills, and a commitment to maintaining accurate financial records.<br><br>Responsibilities:<br>• Conduct product costing, cost analysis, and variance reporting to support manufacturing operations.<br>• Reconcile accounts and prepare journal entries related to inventory and production activities.<br>• Monitor inventory levels and oversee weekly reviews and the closure of completed work orders.<br>• Supervise physical inventory counts to ensure accuracy and compliance with reporting standards.<br>• Manage accounts receivable and accounts payable processes, ensuring alignment with the general ledger.<br>• Maintain prepaid and accrual schedules, making necessary monthly adjustments.<br>• Prepare and execute monthly journal entries, including recurring entries, to support financial closings.<br>• Assist in preparing for annual audits and responding to auditor inquiries.<br>• Supervise the accounts receivable/accounts payable specialist, ensuring efficient invoicing, payment application, and vendor management.<br>• Ensure timely and accurate bank reconciliations and update cash forecasting tools as needed.
<p>We are looking for a detail-oriented Assistant Controller to join our team in Canton, Ohio. This role is integral to maintaining accurate financial records, ensuring compliance with regulations, and overseeing various accounting functions. The ideal candidate will possess strong leadership skills and a deep understanding of financial operations, particularly within a non-profit environment.</p><p><br></p><p>Responsibilities:</p><p>• Supervise the Accounts Receivable department by directly managing and training the Accounts Receivable Manager and overseeing the work of the Accounts Receivable Coordinator.</p><p>• Monitor the 1098-T year-end process and ensure proper handling of Title IV funds.</p><p>• Ensure compliance with financial regulations at local, state, and federal levels by reviewing departmental activities and staying up-to-date with relevant laws.</p><p>• Administer Federal Perkins and institutional student loan programs, including reporting and assigning loans to the Department of Education.</p><p>• Prepare year-end financial statements, coordinate annual audits, and complete tax filings such as Form 990, 990-T, and state tax returns.</p><p>• Manage related party schedules and documentation for tax purposes.</p><p>• Oversee cash management processes, including reviewing journal entries and managing pooled investment accounts with quarterly adjustments and income allocations.</p><p>• Establish new endowment accounts and calculate annual payouts based on established criteria.</p><p>• Track major capital projects, record fixed assets, and calculate annual depreciation to maintain accurate financial records.</p>
We are looking for an experienced Legal Assistant to join our team in Cleveland, Ohio. In this role, you will provide essential support to attorneys in litigation cases, ensuring all administrative and legal tasks are handled efficiently. The ideal candidate will have a strong background in legal procedures, excellent organizational skills, and a proactive approach to managing deadlines.<br><br>Responsibilities:<br>• Prepare and file legal documents electronically, ensuring accuracy and adherence to court requirements.<br>• Manage litigation calendars, including scheduling hearings, deadlines, and appointments.<br>• Draft and proofread legal correspondence, pleadings, and other documents.<br>• Coordinate with clients, courts, and opposing counsel to facilitate case progress.<br>• Organize and maintain case files, ensuring all records are up-to-date and accessible.<br>• Conduct research to support litigation efforts and assist attorneys in case preparation.<br>• Handle administrative duties such as document management, filing, and correspondence.<br>• Monitor deadlines and ensure timely submission of legal filings and responses.<br>• Assist in managing construction-related litigation cases, providing specialized support as needed.<br>• Collaborate with the legal team to streamline processes and improve efficiency.
<p>We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team in Uniontown, Ohio. In this long-term contract role, you will play a pivotal part in overseeing administrative functions, supporting agency operations, and facilitating effective communication workflows. This position is ideal for someone who excels in a dynamic, fast-paced environment and is passionate about advancing the mission of a non-profit organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assign care management members to designated team members based on program criteria, geographic distribution, and workload considerations.</li><li>Coordinate transitions between care managers and perform data reconciliation for members transferring programs.</li><li>Maintain statistical records and generate monthly reports for MyCare Ohio Managed Care Organizations.</li><li>Open new cases in Clinical Care Advance for incoming CareSource members; manage related reporting requirements.</li><li>Provide comprehensive administrative support, including document preparation, mail merges, presentations, and newsletter creation.</li><li>Proofread and edit agency materials to uphold standards of accuracy and professionalism.</li><li>Schedule and confirm executive appointments, manage correspondence, and assemble meeting packets.</li><li>Organize agency luncheons, special events, and coordinate board mailing materials as needed.</li><li>Serve as a backup for divisional support roles and assist during high workload periods.</li><li>Contribute to process improvement initiatives and support broader organizational performance objectives.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This role combines customer engagement and inside sales responsibilities, focusing on account management and order entry tasks. As a Contract to permanent position, this opportunity offers the potential for long-term growth in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Manage and maintain existing customer accounts, ensuring satisfaction and prompt resolution of any issues.<br>• Develop new business relationships by identifying potential clients and presenting tailored solutions.<br>• Process and track customer orders with accuracy and efficiency to meet delivery timelines.<br>• Communicate effectively with customers through phone, email, and other channels to provide exceptional service.<br>• Collaborate with internal teams to address customer needs and achieve business goals.<br>• Utilize Microsoft Office and company-specific systems to maintain records and generate reports.<br>• Assist customers with technical inquiries related to water testing and treatment services.<br>• Conduct follow-ups with clients to ensure ongoing satisfaction and address any additional requirements.<br>• Participate in team meetings and contribute ideas for improving sales strategies and customer service processes.
<p>We are seeking a detail-oriented and personable Receptionist to serve as the first point of contact for visitors and callers at our Medina, Ohio office. This long-term contract position is ideal for candidates who are interested in contributing to a welcoming and well-organized office environment, with opportunities for advancement based on performance.</p><p>Key Responsibilities:</p><ul><li>Greet and assist visitors, clients, and guests, ensuring they are directed appropriately.</li><li>Answer and manage a multi-line phone system, routing calls to relevant departments or team members.</li><li>Maintain a clean, organized reception area that consistently reflects a professional image.</li><li>Adhere to security protocols, including logging visitors and issuing badges when required.</li><li>Receive, sort, and distribute mail, packages, and other deliveries efficiently.</li><li>Coordinate scheduling, setup, and maintenance of conference rooms, ensuring cleanliness and readiness.</li><li>Provide administrative support to accounts payable and receivable teams, such as reviewing statements and managing documentation.</li><li>Collaborate with department leaders to stay informed of staff availability and communicate updates effectively.</li><li>Manage returned checks by updating tracking logs, contacting vendors, and overseeing re-sending procedures.</li></ul>
We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This is a Contract to permanent position, offering an exciting opportunity to work in a detail-oriented and dynamic environment. The role involves engaging with residents, providing accurate information, and ensuring exceptional service delivery.<br><br>Responsibilities:<br>• Accurately record and track service requests using the organization's Customer Relationship Management system.<br>• Deliver detailed and accurate information about city services, events, and programs by utilizing reference tools and online resources.<br>• Follow established procedures, workflows, and scripts to manage, resolve, or escalate customer inquiries.<br>• Communicate effectively and courteously with residents, including handling stressful situations or language barriers.<br>• Utilize translation services to facilitate clear communication with non-English speaking residents.<br>• Assist with property or location-related questions by navigating city mapping systems.<br>• Maintain confidentiality and a high standard of conduct in all interactions and data management.<br>• Ensure high levels of accuracy when entering data and responding to customer inquiries.<br>• Perform additional tasks as assigned to support team objectives.
