Results for Noc Technician Jobs in Akron, OH

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Help Desk/Desktop Support Analyst

Independence, OH
onsite
Temporary / Contract
18.21 - 21.09 USD / Hourly
Position SummaryOur client is seeking an experienced Software Support Analyst to join a collaborative team of support professionals. The organization is preparing to release two new software systems, requiring end users to migrate to the new platforms. This transition is expected to create an increased need for application assistance, troubleshooting, and user education.The Software Support Analyst will provide first-line support for SaaS applications, respond to incoming support requests, investigate software-related issues, and guide users through effective resolutions. The ideal candidate has previous experience supporting software or business systems, strong communication skills, sound problem-solving abilities, and an interest in developing into a future Customer Success Manager role. Key Responsibilities<ul><li>Provide first-line support for SaaS platforms, software applications, and related system functionality.</li><li>Respond to incoming support requests received by phone, email, chat, or the organization’s ticketing system.</li><li>Evaluate and prioritize support requests based on urgency, business impact, and established service expectations.</li><li>Assist end users as they migrate to and begin using two newly released software systems.</li><li>Troubleshoot application access, configuration, navigation, functionality, and general usage issues.</li><li>Gather relevant information from users and apply diagnostic procedures to identify the cause of software problems.</li><li>Ask clear, targeted questions to understand reported issues and guide users through appropriate troubleshooting steps.</li><li>Explain software features, processes, and solutions in clear, user-friendly language.</li><li>Educate users on proper system procedures to improve adoption and reduce repeated support requests.</li><li>Accurately document support requests, troubleshooting steps, identified causes, and completed resolutions in the ticketing system.</li><li>Maintain detailed records of unresolved issues and provide complete information when escalating tickets to second-level support or technical teams.</li><li>Monitor escalated issues to help ensure timely resolution and user satisfaction.</li><li>Identify recurring support trends and potential system-wide problems.</li><li>Test and document suspected software issues before forwarding them to the appropriate technical resource.</li><li>Communicate known issues, service interruptions, and resolution updates to affected users and internal stakeholders.</li><li>Contribute to support documentation, knowledge-base articles, frequently asked questions, and user instructions.</li><li>Partner with implementation, product, technical, and customer-facing teams to improve the overall user experience.</li><li>Perform additional software support responsibilities as needed.</li></ul>
2026-10-02T13:13:47Z

Systems Administrator

Greater Cleveland, OH
onsite
Permanent / Full Time
85000.00 - 100000.00 USD / Yearly
We are looking for a Systems Administrator to support and improve core business systems for a machinery manufacturing environment in Greater Cleveland, Ohio. This role focuses on maintaining reliable system performance, managing user access, and helping teams use technology effectively across daily operations. The ideal candidate brings strong troubleshooting skills, works well with cross-functional partners, and can turn business needs into practical system solutions and automation opportunities. Responsibilities:• Manage administration of business systems and databases, identifying root causes of technical issues across connected platforms and resolving them efficiently.• Evaluate requests for system changes or customizations by gathering input from stakeholders, reviewing downstream effects, and recommending solutions that align with technology standards.• Partner with internal teams and IT colleagues to support shared initiatives, contribute to project work, and ensure timely completion of assigned tasks.• Perform data reviews and audits when needed to confirm accuracy, compliance, and proper system usage.• Work across departments to promote effective use of applications, provide guidance on processes, and incorporate feedback into system improvements.• Complete data extraction, transformation, and loading activities to support reporting, process updates, and system maintenance needs.• Develop automated workflows, dashboards, reports, and KPI tracking tools that improve efficiency and support business decision-making.• Coordinate with external vendors and service partners on technical initiatives, issue resolution, and system-related projects.• Support and maintain technologies including Microsoft environments, ERP systems and advanced Excel-based solutions.
2026-10-01T14:23:45Z

Help Desk Analyst

Green, OH
onsite
Temporary / Contract
19.95 - 23.10 USD / Hourly
We are looking for a Help Desk Analyst to join a Long-term Contract opportunity supporting a large-scale infrastructure initiative in Canton, Ohio. This position focuses on providing technical assistance tied to equipment validation and end-user support across a broad network of corporate locations. The ideal candidate brings a strong help desk background, communicates clearly with users and internal teams, and maintains precise records throughout each stage of support. Responsibilities:• Provide front-line technical support for users by diagnosing common hardware, software, and connectivity issues in a timely manner.• Perform pre-deployment and post-deployment validation of IT equipment to confirm readiness and proper operation during the infrastructure upgrade project.• Document incidents, resolutions, and follow-up actions thoroughly within the service desk ticketing system.• Support activities related to switch upgrade efforts across numerous sites by verifying device status and escalating issues when needed.• Use Active Directory and Windows-based tools to assist with user access, account support, and workstation troubleshooting.• Communicate effectively with team members, project leads, and end users to provide updates, gather required information, and ensure smooth support coverage.• Follow established support procedures and quality standards while handling a high volume of technical requests with accuracy and attention to detail.
2026-09-29T15:23:46Z

Systems Administrator III

Bedford, OH
onsite
Permanent / Full Time
109000.00 - 123000.00 USD / Yearly
We are looking for an experienced Systems Administrator III to support and enhance a complex enterprise technology environment. This role is ideal for a hands-on infrastructure specialist who can manage Windows-based systems, strengthen identity and access services, and contribute to reliable IT operations across both on-premises and cloud platforms. The successful candidate will bring strong technical judgment, practical scripting ability, and a proactive approach to system performance, security, and continuity. Responsibilities: • Administer and maintain Windows server and desktop environments to ensure stable, secure, and efficient day-to-day operations. • Manage identity and access services across on-premises Active Directory, Group Policy, and Entra ID to support user lifecycle and policy enforcement. • Develop and use PowerShell scripts to automate routine administration, streamline support tasks, and improve operational consistency. • Support a broad Microsoft ecosystem that may include Intune, Azure, SharePoint, virtualization platforms, SaaS applications, and endpoint management tools. • Monitor infrastructure health, troubleshoot technical issues, and resolve escalated incidents involving systems, access, performance, and connectivity. • Contribute to IT planning by recommending infrastructure improvements, aligning technical solutions with operational goals, and supporting long-term system strategy. • Apply best practices for security, storage, backup, disaster recovery, and data protection to strengthen resilience and reduce operational risk. • Assist with advanced infrastructure technologies such as clustering, Hyper-V, and related Microsoft platform services when required.
2026-10-01T14:03:49Z

Systems Administrator

Macedonia, OH
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Systems Administrator for a contract-to-hire opportunity in Macedonia, Ohio. This position blends hands-on technical support with entry-level Salesforce administration, making it ideal for someone who enjoys solving user issues while expanding their platform expertise. The role offers a hybrid work arrangement and the chance to build experience across both day-to-day support operations and business system administration. Responsibilities:• Deliver first- and second-level technical support for employees experiencing hardware, software, and access-related problems.• Investigate and address Salesforce user issues, escalating more complex matters when needed to keep systems running effectively.• Build and update reports and dashboards within Salesforce to help teams access meaningful business information.• Manage user accounts, permissions, and basic platform settings to support secure and efficient system use.• Assist with onboarding activities by preparing accounts, configuring access, and resolving setup-related questions for new team members.• Work closely with internal technology teams and Salesforce specialists to support system improvements and ongoing service needs.• Track support requests through resolution while maintaining clear communication with end users throughout the process.
2026-10-09T19:34:07Z

5 results for Noc Technician in Akron, OH