3 results for Customer Service Manager in Akron, OH

Customer Service Representative

North Canton, OH
onsite
Contract / Temporary to Hire
17 - 22 USD / Hourly
Our team is seeking a dedicated Customer Service Representative for a long-term contract opportunity in North Canton, Ohio. In this role, you will be a key driver of exceptional customer experiences and efficient shipping operations, handling both domestic and international logistics. If you are detail-oriented, communicate effectively, and possess strong organizational skills, we encourage you to apply.Responsibilities:<ul><li>Prepare, process, and monitor domestic and international shipments to ensure on-time delivery.</li><li>Coordinate with shipping carriers, freight forwarders, and customs brokers to facilitate logistics operations.</li><li>Generate shipping labels, commercial invoices, and customs documentation in compliance with regulations.</li><li>Track shipments and resolve delivery issues promptly, minimizing operational disruptions.</li><li>Maintain current shipping logs and ensure adherence to international shipping standards.</li><li>Support inventory management efforts for incoming and outgoing shipments.</li><li>Provide customers with timely updates on orders, product information, and resolutions to service-related concerns.</li><li>Process orders, quotes, returns, and warranty claims accurately and efficiently.</li><li>Document customer interactions to support service improvement initiatives.</li><li>Collaborate with internal teams to ensure seamless follow-up and customer satisfaction.</li></ul>
2026-02-05T00:00:00Z

Customer Service Representative (Payroll)

Cleveland, OH
onsite
Temporary
20 - 21 USD / Hourly
Payroll Operations Specialist (Back Office Support)📍 Location: Highland Hills, OH 💼 Schedule: Monday–Friday | Standard Business Hours 💰 Pay Rate: 21/hr 📄 Employment Type: Contract / Full-Time (depending on role) Position OverviewWe are seeking a detail-oriented Payroll Operations Specialist to provide high-level back-office support to a diverse temporary staffing client base. This role requires strong analytical thinking, technical proficiency, and exceptional attention to detail.In this position, you will support payroll processing, invoicing, billing, and payroll funding operations, while assisting clients with complex inquiries and ensuring the accuracy of financial data and reporting.This is a great opportunity for someone who enjoys working with financial data, problem-solving, and process improvement in a fast-paced environment. Key Responsibilities<ul><li>Verify and validate payroll and billing data, identify discrepancies, investigate root causes, and ensure accurate processing.</li><li>Respond to client inquiries related to payroll, billing, and funding processes in a timely and professional manner.</li><li>Perform new customer setup and system data entry while maintaining accurate customer records.</li><li>Maintain multiple interconnected customer databases and ensure data accuracy across payroll, billing, and funding systems.</li><li>Update customer payroll and billing instructions on a weekly basis.</li><li>Process credits, rebills, and financial adjustments as required.</li><li>Provide training and technical support to clients on payroll and billing systems, including troubleshooting and system navigation.</li><li>Advise clients on improving payroll and billing workflows and identifying opportunities for process optimization.</li><li>Prepare and transmit accounting and payment reports, including wires, ACH transactions, and A/R credits/debits.</li><li>Identify recurring issues or risks within processes, investigate root causes, and escalate with recommended solutions.</li></ul>
2026-03-04T00:00:00Z

Manufacturing Customer Support

Struthers, OH
onsite
Temporary
16.625 - 19.25 USD / Hourly
We are looking for a dedicated Manufacturing Customer Support specialist to join our team in Struthers, Ohio. In this role, you will serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues efficiently. This is a long-term contract position within the metal fabrication industry, offering an opportunity to utilize strong communication skills and manufacturing knowledge to ensure exceptional customer satisfaction. Responsibilities: • Respond promptly to customer inquiries and provide accurate information regarding products and services. • Process customer orders efficiently while ensuring accuracy and compliance with company policies. • Address and resolve customer issues, complaints, or concerns with attention to detail. • Coordinate with internal teams to meet customer needs and deadlines effectively. • Maintain detailed records of customer interactions and order statuses using CRM software. • Enforce company policies and the basic labor agreement consistently during customer interactions. • Adapt to shifting priorities and ensure smooth communication between customers and internal departments. • Provide proactive support and build strong relationships with customers to enhance satisfaction. • Utilize technical knowledge of manufacturing processes, particularly within the aluminum extrusion industry, to assist customers. • Monitor and follow up on order progress to ensure timely delivery and resolution of any issues.
2026-03-06T00:00:00Z