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3 results for Customer Service Manager in Akron, OH

Customer Service Representative

North Canton, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in North Canton, Ohio in a contract role with the potential for a permanent position. This position supports customer accounts through timely communication, accurate order coordination, and close partnership with internal teams to help meet delivery commitments. Training is conducted onsite, and after onboarding, the role offers a hybrid schedule with the opportunity to work remotely two days per week. The ideal candidate brings strong customer service judgment, account management experience, and the ability to resolve issues in a fast-paced environment. Responsibilities: • Manage assigned customer accounts by preparing pricing and delivery updates, entering orders, adjusting schedules, and maintaining accurate account records. • Coordinate with sales, supply chain, manufacturing, and other internal teams to address service issues and improve on-time delivery performance. • Monitor open orders and customer demand trends, including forecasting needs, expediting requests, and keeping order activity organized and up to date. • Communicate commercial terms, order status, and service-related updates clearly to both customers and internal stakeholders. • Provide responsive support on inbound and outbound customer interactions while maintaining a high standard of professionalism and accuracy. • Use product knowledge and system understanding to investigate account concerns, analyze order details, and recommend practical solutions. • Apply company guidelines and sound judgment when handling customer requests, exceptions, and account-related decisions. • Contribute to a team-focused environment by supporting shared goals and demonstrating accountability in day-to-day customer service operations.
2026-08-21T00:00:00Z

Customer Service Representative

Strongsville, OH
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Strongsville, Ohio. This contract opportunity with potential for a permanent role is ideal for someone who communicates with confidence, stays organized in a fast-paced environment, and can quickly become a dependable resource for customers and internal teams. The person in this role will support daily customer interactions, maintain accurate records, and help ensure orders and service requests are handled efficiently from start to finish. Responsibilities: • Respond to incoming customer calls and inquiries with professionalism, providing timely support and clear follow-up. • Enter and update customer, order, and service information accurately within company systems, including SAP and Microsoft Office tools. • Assist customers with requests related to products, order status, and general service needs while delivering a positive experience. • Prepare and maintain detailed documentation, reports, and records to support daily operations and service tracking. • Coordinate with internal departments to resolve customer issues, clarify information, and keep requests moving forward. • Manage multiple tasks throughout the day while maintaining attention to detail and meeting service expectations. • Support process-related updates and workflow changes as needed, adapting quickly to new procedures and system requirements.
2026-09-10T00:00:00Z

Customer Service Representative

Medina, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent role. This position supports customers, sales partners, and internal teams by coordinating orders, resolving inquiries, and keeping account information current across multiple product lines. The ideal candidate is organized, responsive, and comfortable managing detailed order activity while maintaining a high standard of accuracy in a fast-paced environment. Responsibilities: • Coordinate quote requests with the appropriate internal team and share complete project details to support timely and accurate pricing. • Serve as a central point of contact for customers, sales staff, and internal departments by answering questions and providing updates throughout the order lifecycle. • Support project activity across product lines, including participation in kickoff discussions and ongoing coordination with stakeholders. • Oversee customer account records and related administrative documentation to ensure information remains accurate and accessible. • Process orders from entry through follow-up with strong attention to timing, completeness, and accuracy. • Collect required deposits or payments when applicable and assist with related account inquiries. • Prepare and release order tickets within established deadlines, including time-sensitive console orders. • Maintain customer-facing and internal order records by uploading documents to portals, updating shared files, revising shipping dates, and communicating changes in lead times or shipment schedules. • Perform stock availability checks, issue shipment notifications for direct orders, and handle post-order requests such as account-specific program support and follow-up service needs.
2026-08-21T00:00:00Z