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5 results for Customer Service Manager in Akron, OH

Customer Service Representative

Medina, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in Medina, Ohio in a contract role with the potential to become permanent. This position supports customers, sales partners, and internal teams by coordinating orders, resolving inquiries, and keeping account information current across multiple product lines. The ideal candidate brings strong communication, organization, and follow-through, along with the ability to manage details accurately in a fast-paced, in-person environment. Responsibilities: • Coordinate customer orders from initial request through post-order follow-up, ensuring each step is completed accurately and on schedule. • Work closely with sales, intake, and quoting teams to gather needed details, answer questions, and support active projects across product categories. • Participate in project kickoff discussions and help maintain alignment between customer expectations, sales activity, and operational requirements. • Maintain customer account records, open order tracking, shared documentation, and portal updates so information remains current and accessible. • Monitor order status, revise shipping or lead-time details when needed, and communicate changes promptly to customers and sales representatives. • Process payment or deposit collection when required and support related account inquiries with professionalism and accuracy. • Prepare and release order tickets within established timelines, including time-sensitive console orders and direct shipment activity. • Conduct stock availability checks, send shipment notifications for direct-ship orders, and handle service requests related to national, hospitality, international, private label, and other assigned accounts.
2026-06-02T00:00:00Z

Customer Service Representative

North Canton, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support customer accounts for a manufacturing operation. This contract opportunity with potential for a permanent role is ideal for someone who combines strong communication skills with a proactive approach to order management, customer support, and cross-functional coordination. The role begins with onsite training and may transition to a hybrid schedule of two remote days per week after training is completed. Responsibilities: • Manage customer accounts by preparing pricing and delivery updates, entering orders, revising schedules, and maintaining accurate account records. • Monitor open orders and forecasts, follow up on time-sensitive requests, and take action to help keep customer commitments on track. • Partner with sales, supply chain, manufacturing, and other internal teams to resolve service issues and improve delivery results. • Communicate clearly with customers and internal stakeholders regarding order status, commercial terms, and account-related questions. • Maintain customer master data and ensure account information remains current, complete, and reliable. • Provide responsive support for inbound and outbound customer interactions while delivering a high level of professionalism and service. • Apply product knowledge and sound judgment to address account needs, identify concerns, and support effective business decisions. • Use Excel and internal systems to review account activity, analyze order details, and support day-to-day customer service operations.
2026-05-27T00:00:00Z

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a dependable Customer Support Representative to support a growing health insurance agency in Aurora, Ohio. This contract to permanent opportunity is ideal for someone who enjoys helping customers, managing service requests, and keeping accurate records in a fast-paced office setting. The role focuses on delivering attentive support for clients with health insurance needs while working closely with internal teams to ensure timely follow-up and clear communication. Responsibilities: • Respond to incoming customer calls and questions with professionalism, empathy, and accurate information. • Place outbound calls as needed to follow up on client requests, confirm details, and provide updates. • Enter customer information, service requests, and related documentation into CRM and internal tracking systems with a high level of accuracy. • Maintain organized records and prepare detailed reports to support customer service activities and team needs. • Assist clients with health insurance-related inquiries and guide them through next steps in a clear and helpful manner. • Use Microsoft Office tools, including Excel, to manage data, update files, and support daily administrative tasks. • Coordinate with team members to resolve issues efficiently and ensure a positive customer experience. • Support office-based operations by handling routine service tasks and prioritizing multiple responsibilities throughout the day.
2026-06-02T00:00:00Z

Sr. Customer Service Representative

Canton, OH
onsite
Temporary / Contract
23.75 - 23.75 USD / Hourly
We are looking for a detail-oriented Sr. Customer Service Representative to support customer accounts and order-related activities for a manufacturing operation in Canton, Ohio. This Contract position will serve as a key link between customers, internal teams, and sales partners to help ensure accurate order handling, responsive communication, and dependable service. The ideal candidate brings strong customer service experience, the ability to manage multiple priorities, and a proactive approach to maintaining account accuracy and customer satisfaction. Responsibilities: • Oversee customer orders from receipt through fulfillment, making updates to purchase orders accurately and maintaining a high standard of data integrity. • Review customer agreements and related documentation to confirm orders align with applicable contract terms and business requirements. • Support complex customer accounts by coordinating service needs, assisting sales partners, and helping maintain strong day-to-day account relationships. • Respond to inquiries regarding new business opportunities, assess customer requests, and route information appropriately to support timely follow-up. • Communicate changes affecting deliveries, including revised shipment commitments, shortages, overages, and product disposition updates. • Prepare and maintain near-term shipping schedules, monitor product availability, and coordinate release timing to support customer demand. • Provide customer-facing support through portals, service communication, and account-related reporting while promoting a positive service experience. • Contribute to process improvement efforts, assist with audits when needed, and provide KPI or account data to management upon request. • Share customer volume expectations with internal planning partners, highlight significant demand changes, and support system or process-related updates that affect the team. • Help train team members on procedural changes and keep work instructions or training materials current as business needs evolve.
2026-05-13T00:00:00Z

Supply Chain Manager

Massillon, OH
onsite
Permanent / Full Time
100000 - 125000 USD / Yearly
We are looking for a hands-on Supply Chain Manager to lead planning and execution activities in Massillon, Ohio. This role is suited for someone who can turn customer demand into achievable production plans, bring cross-functional teams into alignment, and maintain operational discipline in a manufacturing setting. The ideal candidate combines shop-floor credibility with strong leadership across planning, scheduling, customer service, shipping, and inventory control. Responsibilities: • Convert forecasts and order demand into practical production plans by balancing equipment capacity, material readiness, labor constraints, and lead times. • Direct scheduling decisions across varied equipment and processes, setting priorities that support delivery commitments and efficient plant performance. • Partner with sales, operations, and finance to build a unified operating plan and adjust it effectively as customer demand changes. • Strengthen planning routines that reduce reactive decision-making and create a consistent response to shifting volume, shortages, and operational constraints. • Improve inventory health by addressing excess and obsolete stock, increasing accuracy, and resolving gaps between system records and physical inventory. • Oversee cycle count practices, inventory control procedures, shipping activities, customer service support, and production planning functions to ensure reliable execution. • Lead efforts to improve schedule attainment, on-time delivery, and lead time performance through measurable process improvements. • Create accountability across the team by setting clear expectations, coaching performance, and maintaining a visible presence on the production floor. • Communicate directly with customers when needed regarding shortages, timing updates, and service-related issues while supporting a high standard of responsiveness. • Develop reporting and visibility tools using ERP and spreadsheet-based analysis to support decision-making and identify cost-saving opportunities.
2026-05-12T00:00:00Z