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3 results for Customer Service Manager in Akron, OH
- Greater Cleveland, OH
- onsite
- Permanent / Full Time
- 48000 - 60000 USD / Yearly
- <p>We are looking for an Onboarding & Customer Support Specialist to help new customers get started smoothly and confidently with our platform in Greater Cleveland, Ohio. In this role, you will combine customer guidance, technical problem-solving, and proactive outreach to create a positive early experience for every client. The ideal candidate is comfortable leading virtual training sessions, answering setup questions, and spotting opportunities to improve adoption during the onboarding journey.</p><p><br></p><p>Responsibilities:</p><p>• Guide new clients through account activation, platform setup, and key feature education using video meetings and written communication.</p><p>• Support customers with data uploads, system connections, and configuration tasks so they can begin using the platform effectively.</p><p>• Review early usage activity to identify customers who may need additional assistance and reach out with timely support.</p><p>• Create, refine, and maintain onboarding guides, quick-start materials, and client-facing documentation to improve the new user experience.</p><p>• Respond to service-related questions and basic technical issues, documenting interactions and follow-up actions through support ticket workflows.</p><p>• Partner with customer-facing teams to ensure onboarding progress, client concerns, and setup milestones are clearly communicated.</p><p>• Help customers navigate CRM-related workflows and resolve common user issues within a Windows-based support environment.</p>
- 2026-10-01T00:00:00Z
- Aurora, OH
- onsite
- Permanent / Full Time
- 70000 - 80000 USD / Yearly
- We are looking for a Supply Chain Manager to lead inventory strategy and warehouse performance for our Aurora, Ohio operation. This role focuses on balancing product availability, operational efficiency, and service expectations through strong planning, analysis, and cross-functional coordination. The ideal candidate will use data to guide decisions, improve replenishment processes, and drive measurable gains across supply chain activities.<br><br>Responsibilities:<br>• Shape inventory control standards by setting stocking guidelines, service goals, and replenishment approaches that support business needs.<br>• Track key inventory metrics such as availability, turnover, aging, and fulfillment performance, then recommend actions to improve results.<br>• Work closely with sales and purchasing partners to review demand behavior and position inventory more effectively.<br>• Strengthen inventory accuracy through structured counting programs, issue investigation, and sustainable corrective measures.<br>• Reduce slow-moving and obsolete stock while protecting customer commitments and target service levels.<br>• Collaborate with warehouse and distribution leaders to improve space usage, item placement, picking flow, and overall material movement.<br>• Lead continuous improvement efforts aimed at increasing throughput, productivity, and labor efficiency across warehouse operations.<br>• Use system data and analytics tools to refine slotting, replenishment, and planning processes, while supporting enhancements to inventory and warehouse systems.<br>• Participate in planning reviews and lead supply chain projects from initial assessment through execution, promoting accountability and data-driven decision-making.<br>• Coach team members and encourage a collaborative, high-performance environment across supply chain functions.
- 2026-09-21T00:00:00Z
- Cleveland, OH
- onsite
- Temporary / Contract
- 16 - 17 USD / Hourly
- We are looking for a dependable, detail-oriented administrative team member to support the Client Information Center in Cleveland, Ohio. This Long-term Contract position is ideal for someone who enjoys helping the public, handling a high volume of inquiries, and keeping daily office operations organized in a fast-paced, fully on-site environment. The person in this role will serve as a key point of contact for visitors, callers, employees, and candidates while providing accurate information and efficient administrative support.<br><br>Responsibilities:<br>• Respond to incoming calls and front-desk inquiries courteously, providing clear information and directing requests to the appropriate department or contact.<br>• Welcome and assist members of the public, employees, and other visitors while maintaining a courteous and service-focused office presence.<br>• Perform data entry tasks with accuracy and timeliness to support records, correspondence, and daily administrative workflows.<br>• Scan, organize, and maintain documents so files remain current, accessible, and properly managed.<br>• Support general office operations by preparing materials, handling routine administrative tasks, and following through on assigned work.<br>• Manage multiple requests at once while prioritizing urgent needs and maintaining attention to detail in a busy environment.<br>• Use Microsoft Office tools to create, update, and track documents, logs, and other administrative records.<br>• Provide consistent customer support by answering questions, resolving basic issues, and escalating more complex matters when needed.
- 2026-10-05T00:00:00Z