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4 results for Customer Service Manager in Akron, OH

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-06-15T00:00:00Z

Account Manager

Youngstown, OH
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an Account Manager to join a utilities and infrastructure organization in Youngstown, Ohio. This Contract to permanent opportunity is well suited for someone who enjoys balancing client-facing communication with administrative and accounts receivable support in a fast-paced office setting. The role focuses on maintaining organized financial records, coordinating work order activity, and helping internal teams and external contacts stay aligned throughout daily operations. Responsibilities: • Manage accounts receivable tasks by reviewing balances, tracking incoming payments, and helping keep billing records current and accurate. • Prepare, enter, and monitor work orders to support smooth scheduling and execution of ongoing service activities. • Provide day-to-day administrative assistance for office operations, including document handling, record maintenance, and general coordination. • Partner with estimators and other team members to help organize workflow, share updates, and support operational needs. • Maintain accurate information across company systems through timely data entry, verification, and file updates. • Communicate with customers, vendors, and internal staff in a thorough and attentive manner to address questions, confirm details, and support follow-up actions. • Support relationship-building efforts by responding to inbound inquiries and helping ensure a positive experience for business contacts.
2026-06-26T00:00:00Z

Service Coordinator

Cleveland, OH
onsite
Temporary to Hire
19 - 23 USD / Hourly
We are looking for a Service Coordinator to support residential and commercial customers with fire and security system service needs in Ohio. This contract-to-permanent position is ideal for someone who excels in a fast-paced customer service environment, can confidently handle a high volume of calls, and enjoys solving problems in real time. The person in this role will help customers address alarm-related issues, coordinate technician visits when remote resolution is not possible, and keep service requests moving efficiently. This is an onsite opportunity for someone with strong communication skills, sound judgment, and solid computer proficiency. Responsibilities: • Respond to a steady flow of incoming customer calls related to fire and security alarm systems for both residential and commercial accounts. • Guide customers through basic troubleshooting steps for issues such as system alerts, sensor concerns, control panel problems, and recurring alarm sounds. • Determine when a problem can be resolved remotely and arrange technician service appointments promptly when onsite support is needed. • Manage open service requests by updating ticket details, tracking status, and helping reduce outstanding inbound and outbound service volume. • Communicate clearly and effectively with customers to gather accurate information, explain next steps, and set expectations for service delivery. • Use internal systems and office software to document interactions, coordinate scheduling, and maintain organized service records. • Collaborate with supervisors, technicians, and team members to ensure timely follow-up and consistent customer support. • Apply available troubleshooting resources and reference materials to resolve issues efficiently and escalate more complex situations when appropriate.
2026-06-26T00:00:00Z

Service Administrator

Youngstown, OH
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Service Administrator to support the Industrial Service Department in Youngstown, Ohio. This contract opportunity is ideal for someone who thrives in a fast-paced manufacturing environment and enjoys balancing customer support, scheduling, and service coordination. The person in this role will help keep service activity organized, responsive, and aligned with customer expectations while contributing to the department’s overall performance. Responsibilities: • Manage incoming service inquiries, gather complete job details, and ensure customers receive prompt and attentive support. • Record customer interactions, service updates, and job-related information accurately within the company’s service management system. • Coordinate with service technicians and sales teams to provide administrative and technical support needed to move service work forward. • Keep the Service Manager informed of daily activity, developing issues, and notable service trends affecting operations. • Prepare the field service team for upcoming assignments by confirming job readiness, required materials, and scheduling details. • Build efficient technician schedules by aligning job assignments with location, timing, and appropriate skill sets. • Review preventative maintenance agreements, confirm service timing and parts needs, and arrange upcoming work several weeks in advance. • Develop repair quotes by evaluating follow-up service needs, securing vendor pricing, confirming parts availability, and communicating timelines to customers. • Maintain regular communication with customers regarding service dates, work status, parts updates, and opportunities for additional services or maintenance programs.
2026-06-24T00:00:00Z