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3 results for Customer Service Manager in Akron, OH
- Canton, OH
- onsite
- Temporary to Hire
- 19 - 20 USD / Hourly
- We are looking for a Customer Service Representative to join a manufacturing organization in North Canton, Ohio in a contract capacity with the potential to become permanent. This position supports customer accounts by coordinating orders, delivery details, and ongoing communication while building strong partnerships across internal teams. The role begins with onsite training and may shift to a hybrid schedule with up to two remote workdays per week after training is completed.<br><br>Responsibilities:<br>• Manage assigned customer accounts by preparing pricing and delivery information, entering orders, updating schedules, and maintaining accurate account records.<br>• Work closely with sales, supply chain, manufacturing, and related teams to resolve service concerns and improve fulfillment results.<br>• Monitor open orders and forecasts, follow up on urgent requests, and help keep order activity aligned with customer expectations.<br>• Communicate order status, commercial details, and account updates clearly to both customers and internal stakeholders.<br>• Maintain organized customer master data and support accurate order book oversight through careful review and follow-through.<br>• Apply product knowledge and sound judgment to address account issues, recommend next steps, and support day-to-day service needs.<br>• Deliver responsive service through timely communication, proactive follow-up, and consistent attention to delivery commitments.
- 2026-05-04T00:00:00Z
- North Canton, OH
- onsite
- Temporary to Hire
- 19 - 22 USD / Hourly
- <p>We are looking for an experienced Customer Service Representative to join our team in North Canton, Ohio. This is a Contract to permanent position within the manufacturing industry, offering an exciting opportunity to support customer accounts and ensure high satisfaction levels. The role combines in-person training with the flexibility of hybrid work after the initial training period.</p><p><br></p><p>Responsibilities:</p><p>• Provide accurate price and delivery quotations to customers while managing order entry and schedule adjustments.</p><p>• Maintain and update customer account information, including forecasting, expediting, and order book management.</p><p>• Collaborate with sales, supply chain, and manufacturing teams to address account-related issues and improve delivery performance.</p><p>• Utilize intermediate product knowledge to effectively manage accounts and meet customer needs.</p><p>• Communicate commercial terms clearly to both customers and the sales team.</p><p>• Proactively manage orders to exceed customer expectations in terms of delivery, responsiveness, and communication.</p><p>• Apply business guidelines and decisions appropriately to resolve customer situations.</p><p>• Conduct in-depth analysis using intermediate system knowledge to support account management.</p><p>• Demonstrate leadership and commitment to team objectives by effectively collaborating across departments.</p>
- 2026-05-06T00:00:00Z
- Youngstown, OH
- onsite
- Temporary to Hire
- 17.1 - 19.8 USD / Hourly
- We are looking for a customer-focused Customer Service Representative to support service coordination for a busy construction and contractor environment in Austintown, Ohio. This contract opportunity with permanent potential is well suited for someone who communicates confidently, stays organized under pressure, and enjoys balancing customer interaction with scheduling support. In this hybrid role, you will help keep service activity running smoothly by working closely with customers, facility contacts, and internal teams while maintaining accurate information across daily operations.<br><br>Responsibilities:<br>• Coordinate technician assignments by matching service requests with availability and ensuring timely coverage at customer sites.<br>• Communicate with facilities contacts and customers to arrange appointments, confirm service details, and provide updates as needed.<br>• Enter and maintain service-related information in company systems with a strong focus on accuracy and completeness.<br>• Track daily schedules and follow up on changes so technicians, customers, and internal teams remain informed.<br>• Handle inbound and outbound calls professionally while addressing questions, relaying information, and supporting order-related activity.<br>• Work closely with team members to help manage service workflows and keep operations moving efficiently.<br>• Balance multiple priorities in a fast-paced setting while meeting deadlines and maintaining high-quality customer support.
- 2026-05-07T00:00:00Z