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6 results for Application Support Engineer in Acton, MA
- Cambridge, MA
- onsite
- Permanent / Full Time
- 150000 - 180000 USD / Yearly
- We are looking for a Software Integration Engineer to help connect industrial imaging hardware with reliable software systems that support modern manufacturing operations in Cambridge, Massachusetts. In this role, you will work across camera technologies, application software, and backend services to ensure image capture and device performance meet production needs. This position offers the chance to contribute to a growing team focused on practical computer vision solutions used in real factory environments.<br><br>Responsibilities:<br>• Build and support camera capture capabilities within production software workflows used in manufacturing environments.<br>• Create and maintain integrations for GenICam-compatible cameras, including work with Basler and related imaging toolkits when applicable.<br>• Investigate and resolve image acquisition problems such as timing inconsistencies, dropped frames, and synchronization failures.<br>• Adjust and fine-tune imaging settings including exposure, gain, trigger behavior, and lighting coordination for different use cases.<br>• Collaborate with software engineers to extend hardware connectivity and improve backend services for image capture and device management.<br>• Assess suitable lenses, optics, and illumination approaches to improve image quality and application performance.<br>• Develop and maintain interfaces between the platform and customer equipment, including industrial control and automation systems.<br>• Support configuration of real-time monitoring and control environments tied to production operations where needed.
- 2026-09-21T00:00:00Z
- Peterborough, NH
- onsite
- Permanent / Full Time
- 90000 - 120000 USD / Yearly
- <p><strong>Build the systems that keep the business running.</strong></p><p>We're seeking a <strong>PHP Developer</strong> to join our enterprise technology team and develop, enhance, and support internal business applications used across multiple departments. This role is ideal for someone who enjoys solving business challenges through technology and working closely with end users to improve operational efficiency.</p><p><strong>What You'll Do:</strong></p><ul><li>Design, develop, and maintain internal web-based applications using PHP.</li><li>Collaborate with business stakeholders to gather requirements and deliver solutions.</li><li>Integrate applications with databases, APIs, and other enterprise systems.</li><li>Troubleshoot issues, optimize performance, and support ongoing enhancements.</li><li>Participate in code reviews and contribute to application architecture decisions.</li></ul><p><strong>What We're Looking For:</strong></p><ul><li>Experience developing applications with PHP and SQL databases.</li><li>Strong understanding of web technologies including HTML, CSS, JavaScript, and REST APIs.</li><li>Experience working with business systems, workflows, and data integrations.</li><li>Ability to communicate effectively with both technical and non-technical teams.</li><li>Experience with modern PHP frameworks is a plus.</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Work on high-impact applications used across the organization.</li><li>Stable enterprise environment with long-term projects.</li><li>Collaborative team culture and opportunities for professional growth.</li><li>Competitive compensation and comprehensive benefits.</li></ul><p>If you enjoy building practical software that solves real business problems, we'd love to hear from you.</p>
- 2026-09-24T00:00:00Z
- Worcester, MA
- onsite
- Permanent / Full Time
- 75000 - 85000 USD / Yearly
- We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment.<br><br>Responsibilities:<br>• Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms.<br>• Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution.<br>• Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently.<br>• Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption.<br>• Translate technical concepts into clear, practical guidance for users who may not have a technical background.<br>• Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion.<br>• Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
- 2026-10-19T00:00:00Z
- Boston, MA
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a contract Help Desk/Desktop Support Analyst to provide hands-on technical support for an office from early June through the end of the summer, with potential to continue into the fall or winter. This position is ideal for an experienced support specialist who is comfortable in a primarily Windows-based environment and can deliver responsive service to employees in person. The role blends deskside troubleshooting, user account support, application assistance, and meeting room technology support, while requiring strong communication and independent judgment in a small office setting.<br><br>Responsibilities:<br>• Deliver onsite desktop and deskside support three days per week for end users in the office<br>• Resolve higher-level technical issues that have been escalated through the support process and document outcomes in the ticketing system<br>• Troubleshoot problems involving Windows 10 and Windows 11, Microsoft 365 applications, and general endpoint functionality<br>• Install, remove, and reconfigure authorized software on employee devices while ensuring systems remain compliant with company standards<br>• Support account administration tasks such as onboarding and offboarding activities, including access setup and device readiness<br>• Provide assistance with conference room technology, audiovisual equipment, and meeting support to minimize business disruption<br>• Assist with device and security administration using tools such as Active Directory, Intune, Defender, and Duo<br>• Deliver application support and other related technical services as needed based on operational priorities
- 2026-09-25T00:00:00Z
- Greenland, NH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for an entry-level Help Desk/Desktop Support Analyst to join an onsite team for a contract assignment in the apparel manufacturing industry. This role offers a strong opportunity to build practical IT experience by supporting device rollouts, assisting end users, and learning established support processes in a hands-on environment. The selected candidate will contribute to daily desktop support activities, maintain accurate records, and deliver dependable service throughout the assignment.<br><br>Responsibilities:<br>• Support onsite setup and distribution of computers, mobile devices, and related equipment for employees<br>• Provide first-level technical assistance by diagnosing common hardware, software, and access issues<br>• Prepare and configure workstations, peripherals, and standard applications according to documented procedures<br>• Follow written workflows and operational checklists to complete deployment and support tasks accurately<br>• Record completed work, user issues, and status updates within tracking tools or service desk systems<br>• Assist with device assignment coordination to help ensure equipment is delivered to the appropriate users<br>• Troubleshoot basic desktop and network connectivity problems and escalate more complex matters when needed<br>• Maintain a courteous, detail-focused approach while assisting users and responding to support requests
- 2026-10-22T00:00:00Z
- Boston, MA
- onsite
- Temporary / Contract
- 35 - 45 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide high-quality technical support for employees in Boston, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, improving workplace technology, and delivering dependable service in both onsite and remote environments. The role will focus on desktop support, ticket ownership, endpoint administration, and continuous improvements that strengthen performance and user productivity.<br><br>Responsibilities:<br>• Resolve hardware, software, and access-related issues for internal users through timely and detail-focused service desk support.<br>• Manage incidents and service requests from initial intake to final resolution, while keeping users informed with clear status updates and expected timelines.<br>• Drive initiatives that enhance the employee technology experience by minimizing interruptions, improving system performance, and identifying opportunities to streamline recurring tasks.<br>• Maintain accurate technical records by documenting troubleshooting steps, solutions provided, and detailed case closure notes for future reference.<br>• Coordinate with specialized internal teams when advanced support is required, while retaining accountability for progress and communication until the issue is fully resolved.<br>• Support and optimize desktop environments, endpoint management platforms, collaboration tools, and business applications through configuration, maintenance, upgrades, and ongoing troubleshooting.<br>• Provide user guidance and informal training to help employees better utilize supported technologies and reduce repeat issues.<br>• Contribute to service management and change control practices by following established standards and participating in process improvement efforts.
- 2026-10-14T00:00:00Z