744 Results for It Support Analyst Jobs in Accountemps

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Application Support Analyst

Saint Petersburg, FL
onsite
Permanent / Full Time
50000.00 - 70000.00 USD / Yearly
A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed. Key Responsibilities<ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul>
2026-10-21T13:08:48Z

Desktop Support Analyst

Nashville, TN
remote
Temporary / Contract
25.00 - 30.00 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-10-14T16:53:42Z

Help Desk/Desktop Support Analyst

Irving, TX
onsite
Temporary / Contract
25.00 - 29.00 USD / Hourly
We are looking for a dependable Help Desk/Desktop Support Analyst to deliver timely technical support for employees in Irving, Texas. This 3-month contract position is ideal for someone who enjoys solving end-user technology issues, setting up devices, and keeping day-to-day operations running smoothly. The role focuses on hands-on support across hardware, software, and user access needs while providing a strong customer service experience. POSITION: Help Desk/Desktop SupportLOCATION: Irving, TX (Hybrid)DURATION: 3 Month Contract (Potential to convert)RATE: $25-$29/HR Responsibilities:• Provide first-line technical assistance for laptops, desktop computers, mobile devices, printers, monitors, docking stations, and related equipment.• Investigate and resolve common software and operating system issues, with primary support for Windows environments and some mobile platforms.• Handle user account tasks such as onboarding, updates, deactivations, mailbox access changes, and basic security group administration.• Prepare and deploy workstations by imaging, configuring, and setting up equipment according to established standards.• Record support activity thoroughly in the ticketing platform and ensure service requests are tracked to completion.• Maintain accurate asset information and contribute to organized inventory records for end-user technology.
2026-10-13T14:54:02Z

Desktop Support Analyst

Anderson, SC
onsite
Temporary to Hire
25.00 - 28.00 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Anderson, South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving hardware and software issues, preparing devices for employees, and keeping desktop operations running smoothly in an onsite environment. The role supports daily IT service needs through device setup, troubleshooting, ticket coordination, and asset tracking while delivering responsive service to internal users. Responsibilities:• Prepare, configure, and deploy desktops, laptops, and related equipment for new employees and current employees needing replacements or upgrades.• Image and set up company laptops and workstations to ensure devices are ready for user productivity and aligned with internal standards.• Troubleshoot technical issues involving end-user hardware, operating systems, and installed applications, resolving problems in a timely manner.• Install, update, and maintain desktop software and Windows-based systems across the supported user environment.• Administer support requests through ServiceNow by monitoring the incident queue, resolving tickets directly, or routing them appropriately.• Communicate progress clearly by documenting troubleshooting steps, status updates, and final resolutions within support tasks and tickets.• Issue encryption-related access information to authorized users when needed and assist with related support questions.• Track technology assets, maintain inventory records, and monitor stock levels for computer supplies and support equipment.• Provide input on hardware needs by identifying when replacement devices or additional equipment should be purchased.• Assist with general desktop support duties as assigned, including break/fix support and equipment transport when required.• Preferred skills: Intune MDM, Duo MFA, Microsoft 365, Active Directory/Entra ID
2026-10-05T16:13:37Z

Help Desk/Desktop Support Analyst

Chandler, AZ
onsite
Permanent / Full Time
48000.00 - 50000.00 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution. Responsibilities: • Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office • Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications • Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through • Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory • Set up, configure, and maintain desktop and laptop equipment for employees and new hires • Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible • Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
2026-10-21T12:53:47Z

Help Desk/Desktop Support Analyst

Greenland, NH
onsite
Temporary / Contract
- USD / Hourly
We are looking for an entry-level Help Desk/Desktop Support Analyst to join an onsite team for a contract assignment in the apparel manufacturing industry. This role offers a strong opportunity to build practical IT experience by supporting device rollouts, assisting end users, and learning established support processes in a hands-on environment. The selected candidate will contribute to daily desktop support activities, maintain accurate records, and deliver dependable service throughout the assignment. Responsibilities: • Support onsite setup and distribution of computers, mobile devices, and related equipment for employees • Provide first-level technical assistance by diagnosing common hardware, software, and access issues • Prepare and configure workstations, peripherals, and standard applications according to documented procedures • Follow written workflows and operational checklists to complete deployment and support tasks accurately • Record completed work, user issues, and status updates within tracking tools or service desk systems • Assist with device assignment coordination to help ensure equipment is delivered to the appropriate users • Troubleshoot basic desktop and network connectivity problems and escalate more complex matters when needed • Maintain a courteous, detail-focused approach while assisting users and responding to support requests
2026-10-22T13:24:05Z

EDI Support Analyst

Lyon Station, PA
onsite
Temporary to Hire
35.63 - 41.25 USD / Hourly
We are looking for an EDI Support Analyst to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will help keep electronic data exchange operations running smoothly by monitoring transaction activity, addressing processing issues, and supporting reliable communication with external partners. This position works closely with internal teams, customers, and suppliers to maintain accurate data flow and support ongoing EDI operations. Responsibilities: • Oversee daily electronic transaction activity to confirm documents are transmitted, received, and processed correctly • Troubleshoot routine transaction errors, communication breakdowns, and exception conditions to restore normal processing • Support standard EDI document types, including purchase orders, acknowledgments, invoices, advance ship notices, remittance details, and forecast-related transactions • Assist with partner onboarding by coordinating testing and validating readiness for production exchanges • Collaborate with customers, suppliers, and internal stakeholders to investigate and resolve document processing concerns • Review system queues, alerts, and operational reports to identify issues early and take corrective action • Verify data accuracy within transactions and research mismatches or missing information • Keep support documentation, operating procedures, and trading partner records current and organized • Participate in testing, upgrades, enhancements, user guidance, and continuous improvement efforts, escalating more complex issues when needed • Provide off-hours support and travel occasionally based on business needs
2026-10-15T14:23:43Z

Desktop Support Analyst

West Chester, OH
onsite
Temporary / Contract
24.00 - 28.00 USD / Hourly
About the OpportunityWe are seeking a Desktop Support Analyst to provide exceptional end-user support while helping oversee the organization's IT asset lifecycle. This role will serve as a primary point of contact for desktop support issues and will play a critical role in managing hardware assets, software inventory, device deployments, and technology refresh initiatives.The ideal candidate combines strong technical troubleshooting skills with experience maintaining accurate asset records, coordinating technology deployments, and ensuring employees have the tools they need to be productive.WKey ResponsibilitiesEnd User Support<ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheral equipment.</li><li>Troubleshoot and resolve hardware, software, operating system, and connectivity issues.</li><li>Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Assist with account administration, password resets, access requests, and device provisioning.</li><li>Image, configure, deploy, and upgrade desktop and laptop systems.</li><li>Support conference room technologies and remote workforce tools.</li><li>Document incidents, requests, and resolutions within the IT ticketing system.</li><li>Escalate complex issues to infrastructure, networking, security, or application support teams when necessary.</li></ul>IT Asset & Lifecycle Management<ul><li>Maintain accurate inventory records for desktops, laptops, monitors, mobile devices, peripherals, and software assets.</li><li>Track technology assets throughout their lifecycle, including procurement, deployment, maintenance, refresh, reassignment, and disposal.</li><li>Manage asset receiving, tagging, inventory audits, and reconciliation activities.</li><li>Coordinate employee onboarding and offboarding processes, ensuring timely device deployment and recovery.</li><li>Monitor hardware warranties, lease expirations, and refresh schedules.</li><li>Partner with vendors and procurement teams to support hardware ordering and inventory management.</li><li>Ensure asset management documentation remains current and audit-ready.</li><li>Generate reports on asset utilization, inventory levels, lifecycle status, and replacement planning.</li><li>Assist with software license tracking and compliance initiatives.</li><li>Support endpoint lifecycle programs, including workstation refreshes and equipment standardization efforts.</li></ul>
2026-10-14T13:38:44Z

Desktop Support Analyst

Dallas, TX
onsite
Temporary / Contract
26.00 - 31.00 USD / Hourly
This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting. POSITION: DESKTOP SUPPORTLOCATION: DALLAS, TXDURATION: 4 MONTH CONTRACT TO PERMANENTRATE: $26 - $31/HOUR RESPONSIBILITIES<ul><li>Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.</li><li>Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.</li><li>Document, track, and resolve service requests using IT ticketing and change management processes.</li><li>Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.</li></ul>
2026-10-20T15:34:07Z

Help Desk/Desktop Support Analyst

Grand Rapids, MI
onsite
Temporary / Contract
19.00 - 22.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance and keep end-user systems running smoothly for a Long-term Contract position in Grand Rapids, Michigan. This role supports employees by resolving technology issues, improving the user experience, and helping maintain reliable desktop and device operations. The ideal candidate brings strong troubleshooting ability, clear communication skills, and a practical understanding of common business applications and support processes. Responsibilities: • Investigate and resolve user issues involving desktops, laptops, tablets, operating systems, software applications, and related peripheral equipment. • Deliver technical guidance to employees on the effective use of hardware and software, including support for onboarding activities and new user setup. • Maintain accurate service records by documenting incidents, resolutions, access requests, and knowledge resources within ticketing and support logs. • Contribute to IT initiatives by assisting with equipment rollouts, software testing, data recovery efforts, and technology migration activities. • Configure, install, update, back up, and maintain workstation environments to support dependable daily operations. • Apply established policies and procedures to system changes and support tasks while helping uphold regulatory and organizational compliance standards. • Manage and respond to service desk tickets in a timely manner, escalating issues when needed to ensure efficient resolution. • Support user account and access-related tasks, including basic administration within tools such as Active Directory. • Assist with Windows-based desktop support needs, including troubleshooting within Microsoft Windows 10 environments.
2026-10-07T15:38:59Z

Help Desk/Desktop Support Analyst

Greenwood, SC
onsite
Temporary / Contract
19.79 - 22.91 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for a Non-Profit organization in Greenwood, South Carolina. This Contract position will focus on desktop setup, workstation connectivity, and day-to-day user support in a fast-paced environment. The ideal candidate is comfortable with physical workstation installations, troubleshooting Windows-based systems, and responding to service requests with professionalism and efficiency. Responsibilities: • Install and connect desktop equipment, including monitors, cables, and peripheral devices at employee workstations. • Provide on-site technical assistance for Windows 10 systems, resolving common hardware and software issues. • Respond to service desk tickets and document support activities in a clear and timely manner. • Troubleshoot connectivity, device configuration, and user access issues to restore productivity quickly. • Support basic Active Directory tasks such as account assistance, password resets, and access verification. • Organize and maintain workstation setups under desks and at desk level, ensuring equipment is properly connected and functional. • Collaborate with internal staff to address technical needs and escalate more complex issues when necessary.
2026-10-07T16:53:44Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a growing team in New York, New York through a mix of remote assistance and occasional onsite visits. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, user onboarding, and day-to-day desktop troubleshooting in a small team environment. The role will work closely with a broader IT function to keep systems accessible, employees supported, and technical issues resolved efficiently. Responsibilities: • Deliver remote support and provide onsite assistance in New York, New York when in-person troubleshooting or setup is needed. • Prepare equipment, user accounts, system access, and required applications for new hires, and ensure departures are handled with proper access removal. • Resolve everyday Windows desktop issues by diagnosing technical problems, guiding users, and restoring functionality quickly. • Administer user permissions and assist with software installation, updates, and deployment activities across supported devices. • Support basic network-related tasks and contribute to IT initiatives that improve local technology operations. • Track, prioritize, and respond to service desk requests while maintaining clear communication with end users and internal IT partners. • Collaborate regularly with the broader IT team to align support activities, escalate issues when necessary, and maintain consistent service levels.
2026-09-30T14:18:46Z

Help Desk/Desktop Support Analyst

Saint Louis, MO
onsite
Temporary to Hire
20.00 - 25.00 USD / Hourly
We are looking for a dependable Help Desk/Desktop Support Analyst to join a manufacturing organization in Saint Louis, Missouri. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, supporting end users, and delivering a high level of customer service in a hands-on environment. The person in this role will assist with day-to-day desktop support, device setup, account access, and user onboarding while helping employees stay productive across common business technologies. Responsibilities: • Deliver technical assistance to employees through both desk-side and remote support for a wide range of hardware, software, and access-related issues. • Investigate and resolve incidents involving desktops, laptops, mobile devices, printers, and other workplace technology equipment. • Set up, configure, and maintain Windows and macOS systems along with essential business applications such as Microsoft 365. • Support users with connectivity challenges, including wireless access and basic network-related troubleshooting. • Prepare and deploy new computers by imaging devices, installing required software, and confirming proper system configuration. • Administer user accounts and access permissions in directory services and other internal platforms as needed. • Record support requests, troubleshooting steps, and final resolutions accurately within the service desk ticketing system. • Keep the technical support area organized and monitor equipment inventory to help ensure devices and accessories are properly tracked. • Guide employees on everyday technology best practices, including safe computing habits and general security awareness. • Assist with new employee technology setup and orientation, including workstation readiness and initial IT support needs.
2026-10-22T12:43:43Z

Help Desk/Desktop Support Analyst

Winters, CA
onsite
Temporary / Contract
23.00 - 25.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to employees across sites in Winters, California. This Long-term Contract position is ideal for someone who enjoys solving desktop and workstation issues, supporting end users with professionalism, and keeping service requests moving efficiently from intake through resolution. The role offers the opportunity to build experience across hardware, software, device setup, and day-to-day IT operations while working closely with the broader technology team. Responsibilities: • Serve as the first point of contact for incoming technical support requests and deliver timely assistance for computer and workstation issues. • Record, track, and update service desk tickets with clear notes, resolution details, and status changes until completion. • Escalate more complex incidents to senior IT staff when appropriate while contributing support on advanced cases to expand technical knowledge. • Install, configure, and maintain desktops, laptops, handheld devices, and Windows-based operating systems for end users. • Transfer user files and settings securely from existing equipment to replacement devices during refreshes and deployments. • Communicate directly with employees to explain solutions, provide updates, and confirm that issues have been resolved satisfactorily. • Support assigned IT initiatives and travel to multiple facilities or plant locations as needed to complete onsite work. • Perform routine equipment and infrastructure upkeep, including inspecting and replacing filters or components associated with designated network or computer hardware. • Troubleshoot hardware and software problems independently, verify completed work for accuracy, and assist with additional technology-related duties as assigned.
2026-10-22T22:28:47Z

Help Desk/Desktop Support Analyst

York, PA
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a team in Pennsylvania in a contract-to-permanent capacity. This position focuses on delivering hands-on technical support for end-user devices, business applications, and workplace technology across an active operational environment. The ideal candidate is comfortable resolving desktop and laptop issues, supporting Microsoft tools and mobile devices, and providing responsive service to employees while maintaining accurate support records. Responsibilities: • Provide day-to-day technical support for desktops, laptops, printers, projectors, and other end-user hardware across the site. • Set up, update, and maintain workstation configurations so systems remain aligned with approved software versions and operational standards. • Record, manage, and close support incidents through ServiceNow while keeping detailed notes on troubleshooting steps and outcomes. • Assist employees with Microsoft 365 tools, including Outlook, Office applications, and OneDrive, as well as Android and Apple mobile devices. • Track equipment inventory and document device changes such as installations, relocations, and removals using established change management practices. • Guide users on effective use of workstations, software applications, and the local network environment through informal training and support. • Troubleshoot issues affecting shop floor machines and related systems, with role-specific training provided as needed. • Support additional business applications and software platforms as operational needs evolve. • Move throughout office and production areas regularly, including climbing stairs and walking the shop floor multiple times during the day to deliver on-site assistance.
2026-10-15T14:18:44Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
35.00 - 45.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide high-quality technical support for employees in Boston, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, improving workplace technology, and delivering dependable service in both onsite and remote environments. The role will focus on desktop support, ticket ownership, endpoint administration, and continuous improvements that strengthen performance and user productivity. Responsibilities: • Resolve hardware, software, and access-related issues for internal users through timely and detail-focused service desk support. • Manage incidents and service requests from initial intake to final resolution, while keeping users informed with clear status updates and expected timelines. • Drive initiatives that enhance the employee technology experience by minimizing interruptions, improving system performance, and identifying opportunities to streamline recurring tasks. • Maintain accurate technical records by documenting troubleshooting steps, solutions provided, and detailed case closure notes for future reference. • Coordinate with specialized internal teams when advanced support is required, while retaining accountability for progress and communication until the issue is fully resolved. • Support and optimize desktop environments, endpoint management platforms, collaboration tools, and business applications through configuration, maintenance, upgrades, and ongoing troubleshooting. • Provide user guidance and informal training to help employees better utilize supported technologies and reduce repeat issues. • Contribute to service management and change control practices by following established standards and participating in process improvement efforts.
2026-10-14T19:33:48Z

Help Desk/Desktop Support Analyst

Appleton, WI
onsite
Temporary to Hire
30.45 - 35.26 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a construction-focused organization in Appleton, Wisconsin on a contract-to-permanent basis. This position will support end users in a newly established office environment, combining hands-on desktop support with audio-visual assistance and strong customer interaction. The ideal candidate brings a proactive mindset, communicates well with employees at all levels including leadership, and is comfortable assisting a technically sophisticated engineering user base. Responsibilities: • Provide day-to-day desktop and service desk support for employees by resolving hardware, software, and operating system issues in a timely manner. • Manage and update support tickets, document troubleshooting steps, and ensure incidents are tracked through to completion. • Set up, install, and maintain workstations, peripherals, and related equipment for new and existing users. • Support conference rooms and on-site audio-visual technology, including diagnosing issues and helping meetings run smoothly. • Assist with basic network-related tasks such as equipment installation, device setup, and physical racking and stacking activities. • Deliver clear technical guidance to end users and offer training that improves user confidence with workplace technology. • Support user account access and directory-related tasks within Active Directory and Windows-based environments. • Provide attentive, high-touch support to a workforce that includes executives and engineering teams using specialized design applications. • Assist with troubleshooting and user support for engineering software such as Revit, Inventor, Vault, and AutoCAD Electrical when needed.
2026-10-12T15:13:44Z

Help Desk/Desktop Support Analyst

San Antonio, TX
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical assistance and keep end-user systems operating smoothly in San Antonio, Texas. This position is ideal for someone who enjoys solving day-to-day technology issues, supporting employees with practical guidance, and contributing to a stable IT environment. The role will involve hands-on desktop support, clear documentation, and participation in technical initiatives that improve system performance and user experience. Responsibilities:• Resolve hardware, software, and workstation issues by identifying root causes and restoring functionality in a timely manner.• Guide employees on the effective use of business applications, devices, and standard technology tools, including support for onboarding activities.• Maintain accurate service records by documenting incidents, resolutions, access updates, and recurring issues in ticketing systems and knowledge resources.• Contribute to IT initiatives such as device rollouts, software validation, data recovery efforts, and product migration activities.• Prepare, configure, back up, and update computer systems to support business operations and user readiness.• Apply established IT policies and procedures when making changes to systems, ensuring compliance with operational and regulatory standards.• Support account and access-related tasks within Active Directory and related enterprise environments.• Monitor and respond to service desk tickets while communicating progress and next steps clearly to users.
2026-09-28T15:38:45Z

Help Desk Analyst

Memphis, TN
onsite
Temporary to Hire
20.00 - 22.00 USD / Hourly
We are seeking a Help Desk Support Analyst to join a growing IT team supporting end users in a healthcare-related environment. This role is ideal for someone with a strong customer service mindset, solid phone presence, and previous help desk experience who enjoys helping users solve technical issues.During the first six months, this position will work onsite Monday through Friday for training and onboarding. Following conversion to a permanent employee, the schedule may include evenings, nights, weekends, or other assigned shifts, with remote work opportunities available based on business needs.Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support to end users via phone, email, and remote support tools</li><li>Troubleshoot hardware, software, password, and account access issues</li><li>Support Active Directory user account administration, including password resets and account maintenance</li><li>Document incidents, service requests, and resolutions in the ticketing system</li><li>Escalate complex issues to appropriate IT teams as needed</li><li>Deliver exceptional customer service while supporting a diverse user community</li><li>Follow established support processes, procedures, and service level expectations</li></ul>
2026-10-09T20:28:43Z

Software Support Analyst

Independence, OH
onsite
Temporary / Contract
18.21 - 21.09 USD / Hourly
We are looking for a Software Support Analyst to provide responsive assistance to users and help deliver a smooth experience across software platforms in Independence, Ohio. This Long-term Contract position is well suited for someone who brings strong troubleshooting skills, communicates clearly with end users, and enjoys solving application-related issues in a fast-paced support environment. The ideal candidate will be comfortable working within a SaaS setting, documenting solutions thoroughly, and building toward a future path in customer-facing success roles. Responsibilities: • Deliver timely support to end users by diagnosing software issues, answering questions, and resolving incidents through remote and direct assistance. • Investigate application-related problems, identify root causes, and provide clear guidance that helps users return to productivity quickly. • Support increased service demand tied to the rollout of new software platforms and assist users as they adapt to updated tools and workflows. • Create and maintain accurate support records, knowledge articles, and troubleshooting documentation to improve consistency and future resolution times. • Work closely with internal support team members to escalate complex issues appropriately and ensure effective follow-through on open cases. • Provide attentive customer support that balances technical problem solving with patience, clarity, and a positive user experience. • Monitor recurring issues and share observations that may help improve application performance, user adoption, and support processes.
2026-10-16T13:43:45Z

IT Support Analyst

Pittsburgh, PA
onsite
Permanent / Full Time
52000.00 - 54080.00 USD / Yearly
Our client, a well-established Pittsburgh-area technology services organization, is seeking a hands-on IT Support Specialist to join their growing technology team and provide technical support to end users and assist with day-to-day IT operations. This role serves as a key resource for resolving hardware, software, network, and user support issues while helping maintain a reliable and secure technology environment. The ideal candidate will have a strong customer-service mindset, excellent troubleshooting skills, and experience supporting Windows-based environments. Location: Blawnox, PAEmployment Type: Permanent Hire Status: Full-TimeSchedule: Monday-Friday | Standard Business HoursCompensation: $26/hourWork Environment: Primarily On-Site with Occasional Local Travel (Zelieniople and Meadville locations) Responsibilities:<ul><li>Provide first-level technical support for hardware, software, networking, and end-user issues</li><li>Manage support requests from intake through resolution</li><li>Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Install, configure, and maintain workstation hardware and software</li><li>Support user account administration, password resets, and access management</li><li>Assist with Microsoft 365 administration and end-user support</li><li>Perform basic server administration and infrastructure support tasks</li><li>Document support requests, resolutions, and technical procedures</li><li>Maintain technology asset records and assist with equipment deployment</li><li>Train and support users on technology best practices</li><li>Coordinate with third-party vendors to resolve technical issues</li><li>Travel occasionally between local sites to provide hands-on support</li><li>Participate in an after-hours on-call rotation as required</li></ul>
2026-10-12T13:38:43Z

Epicor Support Analyst

Irvine, CA
onsite
Temporary / Contract
66.50 - 77.00 USD / Hourly
We are looking for an Epicor Support Analyst to serve as a key resource for business teams using the Epicor Kinetic environment in Irvine, California. This Long-term Contract position is ideal for someone who can connect technical system knowledge with day-to-day operational needs, especially across finance, operations, and sales. The role focuses on resolving user challenges, clarifying system capabilities, and turning business requests into practical ERP enhancements. You will also contribute to reporting support, integration improvements, and ongoing platform optimization. Responsibilities: • Partner with finance, operations, and sales teams to support Epicor Kinetic processes from customer and account setup through order processing and related downstream activities. • Investigate system issues, identify root causes, and provide clear guidance to users on effective use of Epicor Kinetic features and workflows. • Meet with executives and business stakeholders to capture needs, clarify priorities, and translate operational goals into system-related solutions. • Assist users with reporting needs by helping them access, interpret, and work with Epicor data for business decision-making. • Contribute to enhancements involving the Epicor and Salesforce connection, including support for integration processes managed through Boomi. • Support ERP updates and version-related activities within the Epicor Kinetic environment while helping users adapt to changes. • Provide assistance with subscription billing processes and related workflow configuration or issue resolution. • Communicate with both leadership and end users in a patient, attentive manner that builds trust and improves adoption. • Recommend practical process or system improvements based on recurring user issues, cross-functional feedback, and business requirements.
2026-10-16T23:33:42Z

Senior IT Support Analyst

Ankeny, IA
onsite
Temporary to Hire
- USD / Hourly
Seeking a Senior IT Support Analyst to provide advanced technical support, endpoint management, and troubleshooting in an enterprise environment. This individual will serve as a senior escalation resource while supporting modernization and automation initiatives.
2026-09-28T21:53:43Z

Application Support Analyst

Tallahassee, FL
remote
Temporary / Contract
35.00 - 40.00 USD / Hourly
We are looking for an experienced Application Support Analyst to support a high-visibility production environment in Tallahassee, Florida. This Long-term Contract opportunity is ideal for someone who can balance technical troubleshooting with responsive customer service while helping users navigate issues efficiently. In this role, you will partner with internal teams and external vendors to investigate incidents, maintain accurate support records, and contribute to stable system performance across a large user community. Responsibilities:• Manage incoming support requests by evaluating reported issues, organizing ticket queues, and directing incidents to the appropriate resources.• Work closely with end users to collect complete issue details, confirm business impact, and ensure problem reports are clearly documented.• Perform Tier 1 and Tier 2 troubleshooting for application, software, and basic hardware-related concerns using established support practices.• Address routine incidents through documented resolutions and escalate more complex defects to vendors or specialized technical teams as needed.• Oversee ticket progress from initial intake through closure, following service level expectations and keeping stakeholders informed of status updates.• Maintain thorough records within the incident management system to support traceability, audit readiness, and knowledge sharing.• Create and refine knowledge articles, support documentation, and standard operating procedures to improve consistency in issue resolution.• Identify recurring support patterns, prepare trend reports, and recommend process improvements that reduce repeat incidents and improve production stability.• Assist with release support activities, including validation efforts, production readiness checks, and post-implementation follow-up after deployments.
2026-10-02T19:33:47Z

Help Desk/Desktop Support Analyst

Independence, OH
onsite
Temporary / Contract
18.21 - 21.09 USD / Hourly
Position SummaryOur client is seeking an experienced Software Support Analyst to join a collaborative team of support professionals. The organization is preparing to release two new software systems, requiring end users to migrate to the new platforms. This transition is expected to create an increased need for application assistance, troubleshooting, and user education.The Software Support Analyst will provide first-line support for SaaS applications, respond to incoming support requests, investigate software-related issues, and guide users through effective resolutions. The ideal candidate has previous experience supporting software or business systems, strong communication skills, sound problem-solving abilities, and an interest in developing into a future Customer Success Manager role. Key Responsibilities<ul><li>Provide first-line support for SaaS platforms, software applications, and related system functionality.</li><li>Respond to incoming support requests received by phone, email, chat, or the organization’s ticketing system.</li><li>Evaluate and prioritize support requests based on urgency, business impact, and established service expectations.</li><li>Assist end users as they migrate to and begin using two newly released software systems.</li><li>Troubleshoot application access, configuration, navigation, functionality, and general usage issues.</li><li>Gather relevant information from users and apply diagnostic procedures to identify the cause of software problems.</li><li>Ask clear, targeted questions to understand reported issues and guide users through appropriate troubleshooting steps.</li><li>Explain software features, processes, and solutions in clear, user-friendly language.</li><li>Educate users on proper system procedures to improve adoption and reduce repeated support requests.</li><li>Accurately document support requests, troubleshooting steps, identified causes, and completed resolutions in the ticketing system.</li><li>Maintain detailed records of unresolved issues and provide complete information when escalating tickets to second-level support or technical teams.</li><li>Monitor escalated issues to help ensure timely resolution and user satisfaction.</li><li>Identify recurring support trends and potential system-wide problems.</li><li>Test and document suspected software issues before forwarding them to the appropriate technical resource.</li><li>Communicate known issues, service interruptions, and resolution updates to affected users and internal stakeholders.</li><li>Contribute to support documentation, knowledge-base articles, frequently asked questions, and user instructions.</li><li>Partner with implementation, product, technical, and customer-facing teams to improve the overall user experience.</li><li>Perform additional software support responsibilities as needed.</li></ul>
2026-10-02T13:13:47Z

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