We are looking for a skilled and detail-oriented Help Desk Analyst II to join our team in Norcross, Georgia. In this role, you will provide technical support and troubleshooting expertise to resolve hardware, software, and network issues for our customers. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively to deliver exceptional service.<br><br>Responsibilities:<br>• Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.<br>• Provide remote assistance to customers experiencing software or desktop-related problems.<br>• Troubleshoot and repair equipment to minimize delays and prevent recurring issues.<br>• Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.<br>• Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.<br>• Document resolutions in a knowledge base to streamline future troubleshooting efforts.<br>• Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.<br>• Complete all required documentation and ticket updates accurately and in a timely manner.<br>• Participate in training and self-study initiatives to stay current with technology advancements.<br>• Promote maintenance contracts and additional services to customers, contributing to business growth.
<p>We are currently seeking a highly motivated <strong>Enrollment Specialist</strong> to join our remote call center team. This <strong>Enrollment Specialist</strong> role is a critical part of our sales support function, where you will play a key part in ensuring accurate benefit verification and documentation. As an <strong>Enrollment Specialist</strong>, you will work closely with field sales agents to transition point-of-sale calls and provide essential backend support.</p><p><br></p><p><strong>Schedule & Location</strong></p><ul><li><strong>Remote (must reside in CST/EST states)</strong></li><li>Monday – Friday with occasional Saturdays</li><li>8-hour shifts between <strong>7:00 AM – 6:00 PM CST</strong></li><li>Must be flexible with hours during peak season (October – December)</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Serve as a liaison between field sales and internal systems by supporting sales agents during point-of-sale calls</li><li>Handle high call volumes, especially during open enrollment season (call volume doubles or triples during peak months)</li><li>Accurately verify member benefits, copays, and billing details</li><li>Ensure proper documentation with high attention to detail</li><li>Use multiple computer systems and applications to input and retrieve data efficiently</li><li>Provide bilingual support if applicable (Spanish or Korean preferred)</li><li>Consistently demonstrate empathy and professionalism on every call</li><li>Maintain reliable attendance and performance during high-volume periods</li><li>Learn and adapt quickly to technology and the job’s high-level workflow</li></ul>
We are looking for a talented Senior Graphic Designer to join our team on a contract basis, working remotely from anywhere in Conyers, Georgia. This position involves creating visually compelling designs for premium brands and adhering to tight deadlines, including occasional weekend work. The ideal candidate will bring a creative flair, a strong portfolio, and extensive experience in high-end design.<br><br>Responsibilities:<br>• Create visually appealing designs for premium brands, ensuring consistency with established brand standards.<br>• Collaborate with business partners to develop creative concepts and deliver projects within tight deadlines.<br>• Produce designs for annual reports, brochures, and presentation decks, showcasing an eye for detail and high-end execution.<br>• Utilize Adobe Creative Suite tools, including Photoshop, Illustrator, and InDesign, to produce exceptional graphic assets.<br>• Manage projects effectively, maintaining open communication and alignment with stakeholders.<br>• Ensure brand standards are upheld across all materials, delivering cohesive and precise results.<br>• Work remotely using your own computer and Adobe Creative Suite software.<br>• Occasionally support projects during weekends and holidays to meet critical deadlines.<br>• Apply motion graphics skills using Adobe Premiere and After Effects for multimedia projects when needed.<br>• Contribute to a collaborative environment, sharing ideas and feedback with team members.
<p>We are looking for a detail-oriented Help Desk Analyst II to join our team. In this long-term contract position, you will play a key role in providing technical support to ensure smooth operations across hardware, software, network, and audiovisual systems. This role focuses on resolving technical issues, assisting end-users, and maintaining a high standard of IT services.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to hardware, software, and network systems, ensuring optimal system performance.</p><p>• Deliver both desktop and remote support for Windows operating systems, Office365 applications, Active Directory, and enterprise software.</p><p>• Install, configure, and maintain computers, peripherals, and audiovisual equipment, including Crestron, Zoom, and Microsoft Teams systems.</p><p>• Manage and troubleshoot video conferencing platforms to ensure seamless operation for meetings and events.</p><p>• Perform basic system administration tasks, including user account setup and managing permissions.</p><p>• Assist with network troubleshooting, including device configurations and addressing security concerns.</p><p>• Develop and update IT documentation, including training materials and knowledge base articles.</p><p>• Collaborate with external vendors and escalate complex technical issues when necessary.</p>
IT Systems Engineer We are seeking an IT Systems Engineer to design, implement, maintain, and optimize our internal systems and infrastructure in a hybrid environment to ensure the stability, security, scalability, and performance of our on-premises and cloud-based IT systems. This role combines hands-on technical responsibilities with strategic planning and cross-functional collaboration. You will act as a technical lead for projects, provide Tier 2/3 escalation support, and ensure our infrastructure evolves in line with business needs. <br> This is a 5-DAY ONSITE ROLE in Atlanta GA!
We are looking for a detail-oriented Cash Application Specialist to join our team in Atlanta, Georgia. In this long-term contract position, you will play a vital role in managing financial operations, ensuring the accuracy of cash applications, and contributing to the efficiency of accounts receivable processes. This opportunity is ideal for someone with strong analytical skills and a passion for delivering high-quality financial support.<br><br>Responsibilities:<br>• Accurately process cash applications, ensuring proper allocation to customer accounts.<br>• Perform regular reconciliations to maintain the integrity of financial data.<br>• Utilize advanced Excel functions, including pivot tables and VLOOKUPs, for reporting and analysis.<br>• Investigate and resolve discrepancies in accounts receivable transactions promptly.<br>• Collaborate with internal teams to provide insights and solutions based on financial data.<br>• Prepare detailed financial reports and documentation to support business operations.<br>• Ensure compliance with company policies and regulatory standards in all accounting functions.<br>• Support automated clearing house (ACH) and billing processes to enhance efficiency.<br>• Monitor and analyze cash activity to identify trends and optimize workflows.<br>• Assist with the implementation and use of accounting software systems for streamlined operations.
<p>We are looking for a meticulous Payroll Specialist to join our team in Atlanta, Georgia. In this contract to hire position, you will play a vital role in managing payroll operations, ensuring accurate reporting, and maintaining compliance with regulatory requirements. This role requires collaboration with finance teams and the ability to handle multi-state payroll for a substantial workforce.</p><p><br></p><p>Responsibilities:</p><p>• Process bi-weekly payroll for over 500 employees, ensuring accuracy and compliance.</p><p>• Generate and review payroll reports for finance, including employer contributions and deductions.</p><p>• Conduct audits during peak audit seasons, pulling employee data and salary information.</p><p>• Utilize ADP Workforce Now for payroll processing and reporting.</p><p>• Handle personal data change forms using Adobe software and Bliss Book.</p><p>• Ensure proper documentation and sign-offs for new hires, promotions, and other payroll-related changes.</p><p>• Collaborate with finance teams to reconcile payroll data and ensure accurate reporting.</p><p>• Maintain organized records and documentation for payroll operations.</p><p>• Provide support during audits and address any discrepancies in payroll data.</p>
<p><strong><u>Robert Half HR Solutions is currently recruiting for an experienced Banner HRIS Subject Matter Expert contractor</u></strong> to support our client on a long-term contract basis in Atlanta, Georgia. This role is perfect for a candidate with deep expertise in Banner HRIS system, and a strong ability to support both HR and IT functions. You will play a pivotal role in ensuring data integrity, generating advanced reports, and providing actionable insights to drive organizational success. While many HRIS systems behave similarly, <strong><u>our client will only consider candidates who have extensive Banner experience</u></strong>. Candidates who cannot demonstrate extensive Banner HRIS skills will not be contacted for this role. </p><p><br></p><p>This role is remote, however our client would ideally like to consider candidates who reside in the state of Georgia, so the Banner SME can be available to meet intermittently for onsite meetings in the city of Atlanta.</p><p><br></p><p>Responsibilities:</p><p>• Utilize Banner HRIS system to create and execute advanced reports tailored to organizational needs.</p><p>• Audit and validate data entries within the Banner system to ensure accuracy and compliance.</p><p>• Collaborate with HR and IT departments to provide technical and functional support.</p><p>• Serve as a key resource for HR end users, guiding them on system functionalities and best practices.</p><p>• Analyze HRIS data to identify trends and recommend improvements.</p><p>• Assist in the transition and integration of HRIS systems, ensuring minimal disruption to operations.</p><p>• Provide training and documentation for HRIS system users.</p><p>• Troubleshoot and resolve system-related issues in a timely manner.</p><p>• Maintain system security and ensure data confidentiality.</p><p>• Develop and implement processes to enhance system efficiency and user experience.</p>
We are looking for a detail-oriented Accounts Payable Specialist to join our team on a contract basis in Dunwoody, Georgia. In this role, you will play a key part in managing invoice processing, conducting reconciliations, and ensuring accurate payment execution. This position offers a hybrid work schedule with four days onsite and one day remote, providing flexibility in start times.<br><br>Responsibilities:<br>• Process a high volume of invoices daily, ensuring accuracy and adherence to deadlines.<br>• Perform three-way matching of invoices to purchase orders and receipts to verify transactions.<br>• Reconcile accounts payable records to maintain precise financial documentation.<br>• Utilize Dynamics 365 and Excel for data management, including creating pivot tables and leveraging advanced functions.<br>• Accurately code invoices and allocate expenses to the correct accounts.<br>• Manage payment processing, including handling ACH transfers and overseeing check runs.<br>• Collaborate with team members to address discrepancies and optimize payment processes.<br>• Follow company policies and financial regulations to ensure compliance.<br>• Contribute to improving workflow efficiency and maintaining accurate records.
We are looking for an experienced Underwriting Associate to join our team in Alpharetta, Georgia. In this role, you will play a key part in supporting the underwriting process within the Wholesale Environmental group, ensuring accurate data conversion and policy registration. This is a long-term contract position that offers the opportunity to work in-office five days a week, with potential remote flexibility after training and demonstrated proficiency.<br><br>Responsibilities:<br>• Collaborate with underwriting and operations teams to ensure the accurate conversion of Environmental Accounts into the new system.<br>• Prepare renewal applications and documents for underwriter review, ensuring all data is properly translated into the policy registration system.<br>• Manage an assigned book of business to meet deadlines for policy renewals and updates.<br>• Analyze year-over-year reports to identify trends and discrepancies.<br>• Maintain electronic files, records, and data in accordance with administrative and clerical procedures.<br>• Provide excellent customer service by meeting established quality and time standards.<br>• Prioritize tasks and coordinate personal workflows to ensure efficiency and accuracy.<br>• Take ownership and accountability for work products while adhering to high-quality standards.<br>• Adapt quickly to a fast-paced, dynamic environment while managing high volumes of work.<br>• Establish and maintain effective working relationships with both internal and external stakeholders.
<p>We are looking for a skilled Content Writer to join our team on a long-term contract basis. This role involves creating dynamic and engaging content tailored for a variety of mediums, with a focus on B2B audiences and technical products. 100% remote but must be located in EST time zone, this opportunity to contribute to new product launches and rebranding efforts while collaborating closely with marketing teams and product specialists.</p><p><br></p><p>Responsibilities:</p><p>• Craft compelling written content for a range of platforms, including websites, brochures, landing pages, and social media.</p><p>• Participate in daily stand-up meetings and weekly project calls to ensure alignment and progress tracking.</p><p>• Collaborate with product experts, engineers, and marketing teams to develop clear messaging that highlights product features and benefits.</p><p>• Adapt complex technical information into accessible content for diverse audiences, including homeowners, building managers, and commercial customers.</p><p>• Proofread and edit content for PR initiatives to ensure accuracy, consistency, and brand alignment.</p><p>• Manage content workflows using project management tools to meet deadlines and maintain quality.</p><p>• Contribute to the launch of new products and the rebranding of existing ones by developing impactful marketing materials.</p><p>• Stay informed about the brand and industry to ensure content aligns with organizational goals and voice.</p>
