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2 results for Analyst in The Town Square, AZ
- Phoenix, AZ
- onsite
- Temporary
- 20.00 - 24.00 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Phoenix, Arizona. This role offers a long-term contract opportunity for professionals passionate about providing exceptional technical support and maintaining efficient IT operations. The ideal candidate will excel in troubleshooting, resolving issues, and ensuring seamless user experiences.<br><br>Responsibilities:<br>• Provide timely and effective support for desktop systems, including hardware and software troubleshooting.<br>• Manage and resolve user account issues within Active Directory, ensuring security and accessibility.<br>• Diagnose and repair operating system problems, particularly within Windows environments.<br>• Respond to and resolve service desk tickets, maintaining accurate records of incidents and resolutions.<br>• Assist users with technical challenges related to Windows 10 and other standard applications.<br>• Perform basic troubleshooting to identify and address network connectivity and peripheral device issues.<br>• Configure and maintain desktop hardware and software to meet organizational standards.<br>• Collaborate with team members to implement solutions and improve support processes.<br>• Educate users on best practices for utilizing IT systems and tools effectively.<br>• Ensure compliance with IT policies and procedures while delivering excellent customer service.
- 2026-03-18T20:38:44Z
- Phoenix, AZ
- onsite
- Temporary
- 95.00 - 110.00 USD / Hourly
- <p>The CIAM Business Systems Analyst will manage day-to-day operations of the CIAM platform, ensuring compliance with defined policies and procedures related to user and application management. In this role, you will play a pivotal part in bridging business objectives with technology solutions focused on identity and access management, and drive CIAM capabilities that directly support the bank’s digital strategy and customer trust objectives. Working collaboratively with stakeholders, development teams, and vendors, you will help define, implement, and optimize CIAM initiatives that enhance user experiences and operational efficiency.</p><ul><li>Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards.</li><li>Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements.</li><li>Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing.</li><li>Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support.</li><li>Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams.</li><li>Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols.</li><li>Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions.</li><li>Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution.</li></ul><p><br></p>
- 2026-02-26T18:18:43Z