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192 results for It Support Specialist in
- Minneapolis, MN
- onsite
- Temporary / Contract
- 25.65 - 27.5 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users. This position focuses on resolving day-to-day hardware, software, and access issues while delivering a detail-oriented support experience. The ideal candidate will be comfortable working with Microsoft Windows environments, handling service desk requests, and troubleshooting desktop-related problems efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support requests and manage service desk tickets through resolution in a timely manner.</p><p>• Diagnose and resolve desktop, laptop, and peripheral issues affecting end-user productivity.</p><p>• Provide hands-on support for Microsoft Windows and Windows 10 systems, including routine issue resolution and user assistance.</p><p>• Support account access tasks within Active Directory, such as password resets, account updates, and basic user administration.</p><p>• Troubleshoot common software, hardware, and connectivity problems using a structured support approach.</p><p>• Document incidents, solutions, and recurring issues clearly to improve service desk knowledge and support consistency.</p>
- 2026-11-04T00:00:00Z
- Chandler, AZ
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Chandler, Arizona. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues, supporting Windows-based environments, and delivering responsive customer service. The role focuses on maintaining productivity by resolving hardware, software, and access-related concerns in a timely and detail-oriented manner.<br><br>Responsibilities:<br>• Provide frontline technical support for desktop, laptop, and basic peripheral issues affecting end users.<br>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems.<br>• Manage user account access and permissions through Active Directory while maintaining accuracy and security.<br>• Respond to, document, and update service desk tickets to ensure timely issue tracking and resolution.<br>• Troubleshoot common software, connectivity, and system performance concerns using established support procedures.<br>• Escalate complex incidents when needed and coordinate with other technical teams to drive resolution.<br>• Assist with workstation setup, configuration, and routine support to maintain operational readiness.
- 2026-11-09T00:00:00Z
- Santa Clara, CA
- onsite
- Temporary / Contract
- 35 - 37 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Santa Clara, California. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, delivering excellent customer service, and keeping day-to-day IT operations running smoothly. The role focuses on hands-on troubleshooting, user support, and timely ticket resolution across Windows-based environments.<br><br>Responsibilities:<br>• Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users.<br>• Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems and common workstation applications.<br>• Manage service desk requests from intake through closure, ensuring updates are documented clearly and handled within expected timeframes.<br>• Support user account administration activities in Active Directory, including access changes, password assistance, and basic account maintenance.<br>• Troubleshoot system, peripheral, and connectivity issues to minimize disruption and restore user productivity quickly.<br>• Install, configure, and maintain desktop equipment, operating systems, and standard business applications as needed.<br>• Escalate more complex incidents appropriately while providing accurate notes and relevant troubleshooting details to support resolution.
- 2026-10-13T00:00:00Z
- White Plains, NY
- onsite
- Permanent / Full Time
- 60000 - 70000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites.<br><br>Responsibilities:<br>• Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment.<br>• Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access.<br>• Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate.<br>• Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems.<br>• Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting.<br>• Respond to service requests in a timely manner and communicate clearly with users throughout the support process.<br>• Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support.<br>• Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing.
- 2026-10-09T00:00:00Z
- Malvern, PA
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for faculty, staff, and students in Malvern, Pennsylvania. This Long-term Contract position focuses on maintaining a reliable end-user computing environment across classrooms, offices, and shared spaces while providing responsive support for day-to-day technology issues. The ideal candidate brings strong customer service skills, broad desktop support experience, and the ability to work effectively with both onsite personnel and remote IT leadership.<br><br>Responsibilities:<br>• Provide in-person technical support for end users, addressing desktop, laptop, and device-related issues in a timely and detail-oriented manner.<br>• Manage incoming service requests, diagnose problems, and complete ticket resolution with clear communication and consistent follow-through.<br>• Support a diverse device environment that includes macOS, Windows, and Chromebook systems, ensuring users can work effectively across platforms.<br>• Assist with administration and day-to-day support of Google Workspace tools, Google Admin Console functions, and Chromebook deployments.<br>• Troubleshoot common connectivity and hardware problems involving wireless access, printers, peripherals, and basic network-related issues.<br>• Deliver audio/visual assistance for instructional and event spaces, including projector setup, sound system support, and issue resolution during use.<br>• Work closely with local technical colleagues to coordinate support activities and maintain smooth technology operations across the site.<br>• Follow established direction from remote technology leadership while aligning onsite support activities with broader IT standards and priorities.<br>• Record incidents, solutions, and support procedures accurately to improve knowledge sharing and service continuity.
- 2026-10-20T00:00:00Z
- Bridgewater, NJ
- onsite
- Temporary / Contract
- 39.5865 - 45.837 USD / Hourly
- <p>We are looking for a Executive Support Analyst to provide hands-on technical support for end users (VIP, C-Suite, Executives) in Bridgewater, New Jersey. This Contract position is ideal for someone who can resolve day-to-day desktop and system issues efficiently while delivering dependable service in a healthcare-related environment. The role focuses on troubleshooting Microsoft Windows platforms, supporting user access, and managing incoming service requests with professionalism and urgency.</p><p><br></p><p>Responsibilities:</p><p>• White-Glove, VIP , Executive Support is a must. It must be your dedicated job, not something done from time to time.</p><p>• Diagnose and resolve problems involving Microsoft Windows and Windows 10 systems in a timely manner.</p><p>• Manage service desk ticket queues, document issue details, and track requests through completion.</p><p>• Support user account access and permissions by performing routine Active Directory tasks.</p><p>Experience with Intune MDM is essential</p><p>• Troubleshoot common technical incidents, identify root causes, and escalate more complex issues when needed.</p><p>• Install, configure, and maintain desktop devices and related software to ensure reliable performance.</p><p>• Communicate clearly with employees regarding issue status, next steps, and expected resolution timelines.</p>
- 2026-10-29T00:00:00Z
- Ann Arbor, MI
- onsite
- Temporary / Contract
- 31.35 - 36.3 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join a Long-term Contract assignment in Ann Arbor, Michigan. This position will act as a key point of contact for day-to-day IT support while handling more complex desktop, cloud, network, and operational technology issues. The role is well suited for someone who enjoys improving support processes, maintaining reliable service delivery, and assisting users in a fast-paced manufacturing environment.<br><br>Responsibilities:<br>• Lead daily service desk activities by monitoring ticket flow, prioritizing issues, coordinating escalations, and preparing regular operational updates.<br>• Maintain and enhance the ticketing environment by refining workflows, updating request forms, improving automation, and strengthening reporting capabilities.<br>• Resolve advanced end-user issues involving Windows systems, Microsoft 365 applications, identity management, endpoint configuration, and device provisioning tools.<br>• Provide technical assistance for production-related technology, including manufacturing workstations, barcode equipment, scanners, floor terminals, and employee timekeeping devices.<br>• Administer user lifecycle tasks such as account setup, access changes, separation processing, permissions management, and endpoint protection support.<br>• Assist with network and connectivity support across firewalls, switching, wireless access, secure remote access, and web filtering tools.<br>• Develop and maintain clear technical procedures, support articles, and asset tracking practices to improve consistency and knowledge sharing.<br>• Partner with internal stakeholders and external service providers to strengthen support operations and raise overall service quality.
- 2026-11-05T00:00:00Z
- Brooklyn, NY
- onsite
- Temporary / Contract
- 27.7115 - 32.087 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support daily technical operations for end users in Brooklyn, New York. This Long-term Contract position is ideal for someone who enjoys solving hardware and software issues, preparing equipment for new users, and delivering responsive desktop support in a fast-paced telecom services environment. The person in this role will handle a wide range of technical requests, maintain reliable workstation performance, and help ensure employees have the tools they need to work effectively.<br><br>Responsibilities:<br>• Prepare, image, and set up laptops for deployment, ensuring each device is properly configured for user needs.<br>• Provide day-to-day help desk assistance by responding to technical issues and supporting employees with hardware and software concerns.<br>• Diagnose and resolve problems affecting desktop and laptop computers to restore functionality with minimal disruption.<br>• Support printers, monitors, docking stations, and other peripheral devices by identifying issues and applying practical fixes.<br>• Investigate basic network and connectivity problems, including access and performance issues, and escalate when necessary.<br>• Manage and update service desk tickets to document requests, track progress, and maintain clear communication with users.<br>• Assist with user account support and access-related tasks within Active Directory and Windows-based environments.<br>• Perform routine troubleshooting across Microsoft Windows systems to maintain stable and efficient end-user computing experience.
- 2026-10-20T00:00:00Z
- Jacksonville, FL
- onsite
- Permanent / Full Time
- 45000 - 50000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide responsive front-line technical assistance for users in Jacksonville, Florida. In this role, you will address everyday technology issues, support account access needs, and ensure incidents are accurately tracked through resolution. This position is ideal for someone who combines practical troubleshooting ability with strong communication and a service-focused approach.<br><br>Responsibilities:<br>• Deliver first-contact support for workstations, laptops, mobile devices, printers, and commonly used business applications.<br>• Investigate and resolve routine technical issues such as password changes, sign-in failures, software setup requests, and basic network connectivity problems.<br>• Record incident details, troubleshooting steps, and final outcomes clearly within the service management platform.<br>• Route complex or unresolved problems to advanced support teams while providing complete documentation for efficient follow-up.<br>• Support new user setup activities, including account provisioning and access-related requests.<br>• Provide detail-oriented, courteous assistance that promotes a positive support experience for internal or external users.<br>• Adhere to established IT operating procedures, service expectations, and information security guidelines.
- 2026-11-03T00:00:00Z
- Boston, MA
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- <p>Emphasis is more on communication and soft skills experience </p><p>Associate degree in Information Technology or a related field preferred, or equivalent combination of technical training and hands-on support experience.</p><p>2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment.</p><p>Strong customer service mindset with the ability to communicate clearly, remain calm under pressure, and provide professional in-person support.</p><p>Working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, mobile devices, printers, docking stations, peripherals, and basic networking concepts.</p><p>Experience troubleshooting conference room or audiovisual technology such as Teams Rooms, displays, cameras, microphones, speakers, cabling, and room control equipment.</p><p>Experience supporting executives, leadership teams, visitors, or high-touch end-user environments preferred.</p><p>Ability to document incidents, service requests, troubleshooting steps, and asset updates accurately in a ticketing or IT Service Management system.</p><p>Ability to prioritize multiple requests, follow established processes, escalate appropriately, and maintain ownership through resolution.</p><p>Basic understanding of account access, MFA, password resets, endpoint setup, and standard IT security practices.</p><p>IT certifications such as CompTIA A+, Network+, Microsoft fundamentals, or ITIL Foundation preferred.</p><p>Ability to work independently and collaboratively with IT, facilities, vendors, and business partners.</p><p>Ability to stand or walk for extended periods, move between office areas frequently, and lift up to 50 pounds when handling IT equipment.</p>
- 2026-10-28T00:00:00Z
- Memphis, TN
- onsite
- Temporary / Contract
- 20.9 - 24.2 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Memphis, Tennessee. This Long-term Contract position focuses on resolving desktop and system-related issues, supporting Windows-based environments, and ensuring timely response to service requests. The ideal candidate is comfortable troubleshooting common hardware and software problems, managing user access, and delivering reliable support with a strong customer service mindset.<br><br>Responsibilities:<br>• Provide frontline technical support for employees by diagnosing and resolving desktop, software, and access-related issues.<br>• Manage and update user accounts, permissions, and group access within Active Directory to support daily operations.<br>• Respond to and track incoming service desk requests, ensuring issues are documented accurately and addressed within expected timelines.<br>• Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying practical solutions.<br>• Install, configure, and maintain desktop systems, peripherals, and standard business applications for end users.<br>• Escalate complex technical problems when needed and collaborate with other IT team members to drive issue resolution.<br>• Deliver clear communication to users throughout the support process and provide guidance on basic system use and troubleshooting steps.
- 2026-10-12T00:00:00Z
- Gilbert, AZ
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Gilbert, Arizona. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive customer service in a detail-oriented services environment. The role focuses on supporting Microsoft Windows systems, handling service desk requests, and maintaining a smooth desktop experience across the organization.<br><br>Responsibilities:<br>• Provide frontline technical assistance for desktop, laptop, and workstation issues, ensuring users receive timely and effective support.<br>• Diagnose and resolve common Microsoft Windows 10 and related system problems through hands-on troubleshooting and remote support.<br>• Manage incoming service desk tickets, document resolutions clearly, and follow through to closure within expected response times.<br>• Support user account administration tasks in Active Directory, including access updates, password assistance, and basic account maintenance.<br>• Install, configure, and maintain desktop software and standard business applications used by employees.<br>• Escalate more complex technical problems when needed while keeping users informed of progress and next steps.<br>• Perform routine system checks and assist with workstation setup, replacement, and general endpoint support activities.
- 2026-11-09T00:00:00Z
- Goleta, CA
- onsite
- Temporary / Contract
- 33.25 - 38.5 USD / Hourly
- <p>Robert Half is seeking a client that is seeking an <strong>IT Technician</strong> for a 6-month contract focused on PC deployments, software installation, and inventory management.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Unbox, configure, and deploy Windows PCs</li><li>Follow established automated build and deployment procedures</li><li>Install and verify software applications</li><li>Troubleshoot software installation and configuration issues</li><li>Maintain hardware and software deployment documentation</li><li>Track and reconcile inventory within inventory management systems</li><li>Coordinate with users and internal IT teams regarding asset deployment and verification</li><li>Support large-scale PC rollout initiatives</li></ul><p><br></p>
- 2026-11-10T00:00:00Z
- Philadelphia, PA
- remote
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technical operations for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving user issues, maintaining stable desktop performance, and delivering responsive support across Microsoft-based systems. The role focuses on hands-on troubleshooting, account support, and timely ticket resolution while helping employees stay productive.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and Windows-related issues affecting end users<br>• Diagnose hardware, software, and basic network problems and implement practical solutions in a timely manner<br>• Manage service desk requests from intake through closure, ensuring accurate updates and clear communication with users<br>• Support user account administration tasks in Active Directory, including access changes and routine maintenance<br>• Install, configure, and maintain Microsoft Windows 10 environments and standard desktop applications<br>• Escalate more complex incidents when needed and collaborate with other support teams to restore service efficiently<br>• Document troubleshooting steps, resolutions, and recurring issues to improve support consistency and knowledge sharing
- 2026-11-10T00:00:00Z
- Okemos, MI
- onsite
- Temporary / Contract
- 23.275 - 26.95 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support end users in Okemos, Michigan within the real estate and property sector. This Long-term Contract position focuses on resolving day-to-day technical issues, maintaining stable desktop operations, and delivering responsive assistance across Microsoft-based environments. The ideal candidate is comfortable handling service requests, troubleshooting workstation problems, and supporting users with professionalism and efficiency.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by internal users.<br>• Diagnose and resolve common hardware, software, and access problems to minimize business disruption.<br>• Manage incoming service desk tickets, document troubleshooting steps, and ensure timely follow-up through resolution.<br>• Support user account needs within Active Directory, including access-related requests and routine updates.<br>• Install, configure, and maintain Microsoft Windows 10 systems to meet operational requirements.<br>• Escalate more complex incidents when necessary while keeping users informed on progress and next steps.
- 2026-10-13T00:00:00Z
- Fishers, IN
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Indiana. This short-term (60 days) contract position is ideal for someone with strong Microsoft Windows troubleshooting skills who can resolve day-to-day desktop, account, and ticket-based support issues efficiently. The role focuses on delivering responsive service, maintaining user access, and ensuring a reliable computing environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line and desktop support for hardware, software, and Windows-related issues reported by employees.</p><p>• Diagnose technical problems, identify root causes, and complete timely resolutions for routine and moderately complex support requests.</p><p>• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date.</p><p>• Support user account administration tasks, including password resets, access changes, and directory updates within Active Directory.</p><p>• Install, configure, and maintain Windows 10 systems, standard desktop applications, and peripheral devices.</p><p>• Escalate unresolved incidents when needed and work with other technical teams to ensure issues are fully addressed.</p><p>• Deliver attentive end-user assistance in person, by phone, or through remote support tools while maintaining a high level of customer service.</p>
- 2026-10-28T00:00:00Z
- Waterville, ME
- onsite
- Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support employees and maintain reliable day-to-day technology operations in Waterville, Maine. This contract position has the potential to become permanent and is ideal for someone who enjoys resolving technical issues, assisting end users, and contributing to device and software initiatives in a fast-paced environment. The role focuses on hands-on support across desktop systems, mobile devices, Microsoft 365 tools, and core endpoint services while delivering a strong customer experience.<br><br>Responsibilities:<br>• Provide frontline technical assistance for hardware, software, and user access issues across desktops, laptops, and mobile devices.<br>• Diagnose and resolve Windows-based support requests, ensuring timely updates and clear communication through the service desk ticketing process.<br>• Administer routine support tasks within Active Directory, including account access, password support, and user-related troubleshooting.<br>• Support Microsoft 365 applications and services by assisting users with functionality, connectivity, and productivity issues.<br>• Help manage endpoint devices through unified endpoint management tools, including configuration, updates, and compliance-related activities.<br>• Assist with software rollouts, patch implementation, and device replacement activities throughout the technology lifecycle.<br>• Prepare, deploy, and maintain end-user equipment to ensure staff have properly configured and functional systems.<br>• Contribute to IT projects and technical deployments by coordinating setup tasks, testing, and end-user readiness support.
- 2026-11-06T00:00:00Z
- Evanston, IL
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a customer-focused Help Desk/Desktop Support Analyst to join a non-profit organization in Evanston, Illinois on a Contract basis. This role supports end users with day-to-day technical issues across desktop systems, productivity tools, and account access while delivering responsive and attentive service. The ideal candidate is comfortable resolving frontline support requests, documenting solutions clearly, and partnering with internal IT staff when more advanced issues require escalation.<br><br>Responsibilities:<br>• Deliver first-line technical assistance to users by responding to service requests and resolving common hardware, software, and access-related issues.<br>• Diagnose and address problems involving Windows 10 and Windows 11, Microsoft 365, Outlook, Teams, and other Office applications.<br>• Administer user accounts in Active Directory, including setting up new profiles, resetting passwords, and updating access permissions.<br>• Prepare, install, and support end-user technology such as desktop computers, laptops, printers, and mobile devices.<br>• Support employee onboarding and offboarding by coordinating device readiness, account provisioning, and equipment collection.<br>• Record support activity, troubleshooting steps, and final resolutions accurately within the ticket management system.<br>• Route more complex or higher-level technical concerns to senior IT team members when additional expertise is needed.<br>• Provide attentive customer service while managing assigned tickets within established response and resolution expectations.
- 2026-11-09T00:00:00Z
- Wauwatosa, WI
- onsite
- Temporary / Contract
- 29.45 - 34.1 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for employees in Wauwatosa, Wisconsin. This is a Contract position for a detail-oriented individual who can resolve Tier 2 issues across hardware, software, and workplace technology while delivering a strong customer service experience. The ideal candidate will help keep end-user systems operating effectively, contribute to IT initiatives, and support reliable day-to-day service delivery across the organization.<br><br>Responsibilities:<br>• Provide Tier 2 support for end users by diagnosing and resolving moderately complex issues involving desktops, laptops, operating systems, applications, and related IT equipment.<br>• Respond to service requests through established ticketing processes, prioritize incidents appropriately, and coordinate with other technical teams to drive timely resolution.<br>• Prepare, configure, and deploy user devices and support system setup activities to maintain consistent performance and minimize service interruptions.<br>• Monitor the health and functionality of end-user technology and take corrective action to restore stable operations when problems arise.<br>• Develop and update support guides, knowledge articles, and troubleshooting documentation to improve service continuity and assist future issue resolution.<br>• Participate in IT projects by organizing assigned support tasks, collaborating with stakeholders, and helping ensure successful implementation outcomes.<br>• Assist with technology purchasing activities when needed, including supporting requests for hardware, software, or related IT resources.<br>• Work across internal and external support partners to ensure smooth delivery of IT services in a large-scale business environment.
- 2026-10-28T00:00:00Z
- Tucson, AZ
- onsite
- Temporary / Contract
- 28 - 35 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in a manufacturing environment in Tucson, Arizona. This Long-term Contract position focuses on resolving desktop and account-related issues, maintaining reliable Windows-based systems, and delivering timely assistance through a structured support process. The ideal candidate is practical, service-oriented, and comfortable handling everyday technical problems with professionalism and efficiency.<br><br>Responsibilities:<br>• Provide first-line and desktop support for hardware, software, and access-related issues affecting end users.<br>• Investigate and resolve problems involving Microsoft Windows environments, including Windows 10 workstations and standard desktop applications.<br>• Manage user account support tasks within Active Directory, such as access updates, password assistance, and basic account maintenance.<br>• Receive, document, prioritize, and close service desk tickets while keeping support records accurate and up to date.<br>• Perform routine troubleshooting to identify root causes and restore user productivity with minimal disruption.<br>• Escalate more complex technical issues when needed and coordinate with internal support teams to ensure resolution.<br>• Set up, maintain, and support desktop and laptop systems to meet operational and business needs.<br>• Communicate clearly with employees regarding issue status, expected resolution timing, and recommended next steps.
- 2026-11-09T00:00:00Z
- Cambridge, MA
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team in Cambridge, Massachusetts on a Contract basis. This fully onsite role supports local employees directly while also handling escalated technical issues from the service desk, with a strong emphasis on Mac and Windows desktop environments. The ideal candidate brings hands-on troubleshooting experience, a customer-focused approach, and the ability to keep day-to-day support operations running smoothly in a fast-paced office setting.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for employees, resolving desktop, laptop, and peripheral issues across Mac and Windows environments.<br>• Respond to escalated support requests, diagnose problems efficiently, and document outcomes clearly within the ticketing system.<br>• Set up, replace, and refresh end-user hardware while maintaining accurate records for company-issued assets.<br>• Support employee onboarding and offboarding by preparing equipment, configuring accounts, and ensuring timely access changes.<br>• Provide assistance with office technology such as printers, mobile devices, collaboration tools, and conference room systems.<br>• Contribute to IT projects and operational improvements by following established procedures and helping refine support documentation.<br>• Assist with software and productivity tool support, including platforms such as Google Workspace, Microsoft 365, Zoom, and Slack.<br>• Offer occasional support for lab or specialized office technology when needed, particularly during high-demand periods and major events.
- 2026-11-09T00:00:00Z
- White Plains, NY
- onsite
- Temporary / Contract
- 31.3215 - 36.267 USD / Hourly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join a fast-moving onsite IT team in White Plains, New York. This Contract position will focus on delivering advanced technical support across desktop systems, user accounts, endpoint devices, and core infrastructure services. The ideal candidate brings strong troubleshooting ability, a customer-first mindset, and the flexibility to manage both daily support needs and broader technology initiatives.<br><br>Responsibilities:<br>• Resolve complex technical issues affecting workstations, software, user access, and connected devices while serving as an escalation point for end-user support<br>• Provide hands-on support for Windows desktops, laptops, printers, mobile hardware, and other office technology used across the organization<br>• Administer account provisioning, permissions, and authentication tasks within directory services and related identity management platforms<br>• Support Microsoft 365 applications and services, including collaboration, productivity, and messaging tools used by employees<br>• Prepare, configure, deploy, and maintain endpoint devices through device management platforms and established support standards<br>• Perform imaging, software installation, patching, hardware replacements, and lifecycle refresh activities for user systems<br>• Assist with server support, hybrid environment administration, and troubleshooting across cloud-connected infrastructure<br>• Investigate and resolve network and remote connectivity issues involving VPN access, wireless service, switching, and other enterprise networking components<br>• Support conference room systems, telecommunications tools, and audiovisual equipment to help maintain smooth business operations<br>• Contribute to IT projects by assisting with rollouts, upgrades, migration-related tasks, documentation updates, and asset tracking
- 2026-11-10T00:00:00Z
- Philadelphia, PA
- remote
- Temporary / Contract
- 0 - 0 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide reliable technical support for a retail environment in Philadelphia, Pennsylvania. This Long-term Contract opportunity is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users, and maintaining smooth desktop operations. The position focuses on hands-on troubleshooting, user account support, and timely response to service requests across Microsoft-based systems.<br><br>Responsibilities:<br>• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by end users<br>• Diagnose and resolve common hardware, software, and operating system problems with a focus on efficient service restoration<br>• Manage user account tasks within Active Directory, including access support and routine account maintenance<br>• Respond to and track service desk tickets, ensuring updates are documented clearly and issues are closed in a timely manner<br>• Install, configure, and support Microsoft Windows 10 environments across employee workstations<br>• Escalate more complex incidents when needed while maintaining communication with users throughout the support process
- 2026-11-10T00:00:00Z
- Tacoma, WA
- onsite
- Temporary / Contract
- 40 - 50 USD / Hourly
- <p>We are seeking an experienced IT Support Specialist to serve as the primary technical support resource for a manufacturing company supporting approximately 25–30 users and about 60 network-connected devices. This role is ideal for a well-rounded IT professional who can independently manage day-to-day technical issues, deliver excellent end-user support, and help maintain a stable IT environment in a small-team setting. The IT Support Specialist will provide support across Windows systems, Microsoft 365, hardware, peripherals, backups, and connectivity issues, while also assisting with basic network administration and partnering with external consultants when escalation is needed. Based on general knowledge.</p><p><br></p><p><strong>Location:</strong> Onsite; 40 hours/week</p><p><strong>Duration:</strong> 3 months</p><p><strong>Pay Rate:</strong> $40-$50/hourly</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Serve as the primary IT support resource for 25-30 users across Windows, Microsoft Office Suite, Microsoft 365, hardware, peripherals, and connectivity-related issues.</li><li>Provide hands-on troubleshooting and timely end-user support to maintain daily business operations.</li><li>Support backup and recovery processes to help ensure business continuity.</li><li>Manage onboarding and offboarding activities, including account setup, device preparation, and user support.</li><li>Troubleshoot basic hardware, printer, peripheral, and workstation issues.</li><li>Provide basic network support, including connectivity troubleshooting, device hookups, and general configuration tasks.</li><li>Act as the primary IT contact during the absence of the Information Systems Manager.</li><li>Independently assess technical issues and determine when escalation to an external consultant is necessary.</li><li>Communicate priorities, issues, and system health updates to leadership, including the direct supervisor.</li><li>Document support processes and identify opportunities to improve workflows, standardization, and the overall user experience.</li><li>Recommend practical improvements that help move the IT function from a reactive support model to a more proactive operational approach.</li></ul>
- 2026-11-10T00:00:00Z
- Bridgewater, NJ
- onsite
- Temporary / Contract
- 31.6635 - 36.663 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced healthcare environment in Bridgewater, New Jersey. This Long-term Contract position focuses on delivering reliable technical assistance, resolving day-to-day hardware and software issues, and ensuring employees can work efficiently across Microsoft-based systems. The ideal candidate brings a strong customer-service mindset, practical troubleshooting ability, and hands-on experience supporting Windows environments and directory-based user administration.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and workstation issues reported by employees across the organization.<br>• Diagnose and resolve problems related to Microsoft Windows operating systems, user access, and common business applications in a timely manner.<br>• Manage service desk requests by documenting incidents, prioritizing work, and following through to resolution with clear user communication.<br>• Support account-related tasks within Active Directory, including user access updates, password assistance, and basic administrative maintenance.<br>• Troubleshoot hardware, software, and peripheral issues to minimize downtime and restore normal operations quickly.<br>• Escalate complex incidents when needed and collaborate with other IT team members to ensure effective problem resolution.<br>• Maintain accurate records of support activity, recurring issues, and applied fixes to improve service consistency.<br>• Assist with setup, configuration, and ongoing support of Windows 10 devices for new and existing users.
- 2026-10-29T00:00:00Z