We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This is a Contract to permanent position, offering an exciting opportunity to work in a detail-oriented and dynamic environment. The role involves engaging with residents, providing accurate information, and ensuring exceptional service delivery.<br><br>Responsibilities:<br>• Accurately record and track service requests using the organization's Customer Relationship Management system.<br>• Deliver detailed and accurate information about city services, events, and programs by utilizing reference tools and online resources.<br>• Follow established procedures, workflows, and scripts to manage, resolve, or escalate customer inquiries.<br>• Communicate effectively and courteously with residents, including handling stressful situations or language barriers.<br>• Utilize translation services to facilitate clear communication with non-English speaking residents.<br>• Assist with property or location-related questions by navigating city mapping systems.<br>• Maintain confidentiality and a high standard of conduct in all interactions and data management.<br>• Ensure high levels of accuracy when entering data and responding to customer inquiries.<br>• Perform additional tasks as assigned to support team objectives.
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in Medina NT, Ohio. In this Contract to permanent position, you will play a key role in ensuring customer satisfaction by managing inquiries, processing orders, and providing exceptional support to our clients. This position offers an exciting opportunity to contribute to the success of a leading manufacturing company.<br><br>Responsibilities:<br>• Coordinate with the quote team to request and obtain pricing details as needed.<br>• Provide accurate information to intake and quote teams while addressing any questions they may have.<br>• Collaborate with the sales team and customers on various projects across all product lines, including participating in kickoff calls.<br>• Administer and manage customer accounts, ensuring all data is accurately maintained.<br>• Execute order management tasks efficiently, including processing orders and collecting payments or deposits where applicable.<br>• Prepare tickets for orders, including console orders, within established timeframes.<br>• Upload order information to customer portals and update relevant documents in shared drives.<br>• Monitor and update shipping dates in the system, ensuring timely communication of any changes.<br>• Conduct stock checks and provide customers with shipping notifications for direct ship orders.<br>• Respond to inquiries by understanding program details for national accounts, hospitality, international, and private label clients.
<p>We are seeking a dedicated Customer Service Representative to join our team in Richfield, Ohio. This contract-to-permanent position plays a critical role in ensuring seamless interactions with fleet contractors and carriers. The ideal candidate excels in fast-paced environments, is highly detail-oriented, and is committed to delivering outstanding customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide attentive and professional communication to independent contractors and external carriers, promoting a positive interaction experience.</li><li>Address basic questions, concerns, and issues from contractors, resolving or escalating as necessary to ensure satisfactory outcomes.</li><li>Proactively monitor active shipments, identify potential disruptions, and take appropriate steps or communicate with customer service teams to ensure timely resolutions.</li><li>Accurately record all relevant contractor, driver, and carrier interactions in the freight management system for comprehensive documentation.</li><li>Manage multiple priorities and adapt to evolving demands in a dynamic work environment.</li><li>Effectively listen and respond to fleet needs to support operational goals.</li><li>Assist with other duties as assigned to help meet overall business objectives.</li></ul><p><br></p>
<p>We are seeking a motivated Leasing Agent to join our team in Canton, Ohio. This contract-to-permanent opportunity is ideal for professionals experienced in leasing and property management who are looking to contribute to a thriving residential community. The successful candidate will deliver excellent customer service, support our marketing initiatives, and handle administrative tasks with accuracy, all while upholding a high standard of professionalism.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Proactively market vacant apartment units and assist with lease renewals for current residents.</li><li>Conduct detailed inspections of vacant units and promptly report any maintenance or repair needs to the Property Manager or Maintenance Manager.</li><li>Perform comprehensive credit checks and verify applicant income, ensuring confidentiality throughout the process.</li><li>Accurately process all leasing-related paperwork and perform data entry with attention to detail.</li><li>Coordinate lease signings and manage the collection of initial rent and deposit payments.</li><li>Facilitate seamless move-in experiences by maintaining open communication with new residents.</li><li>Organize and maintain resident files and records in compliance with company standards.</li><li>Represent and promote the community through direct outreach and marketing activities to attract prospective residents.</li><li>Respond to resident inquiries and service requests in a timely manner, collaborating with appropriate team members to resolve issues.</li><li>Foster positive resident relations by providing courteous, professional assistance and addressing concerns efficiently.</li></ul><p><br></p>
We are looking for a reliable Front Desk Coordinator to join our team in Oakwood, Ohio. In this contract position, you will serve as the first point of contact for clients and visitors, ensuring a welcoming and attentive experience. Your role will involve managing a range of administrative and receptionist tasks to support daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors with courtesy and a friendly demeanor.<br>• Handle incoming calls through a multi-line phone system efficiently and direct them to the appropriate departments.<br>• Manage switchboard operations, ensuring smooth communication flow within the office.<br>• Provide concierge services, addressing inquiries and offering assistance as needed.<br>• Maintain accurate records of visitor logs and appointments.<br>• Support administrative tasks such as scheduling and correspondence.<br>• Ensure the front desk area is organized and presentable at all times.<br>• Collaborate with internal staff to facilitate seamless office operations.<br>• Uphold confidentiality and security protocols when handling sensitive information.
<p>Our team is seeking a proactive Marketing Assistant to support both sales and marketing initiatives and drive business growth. This contract-to-permanent opportunity offers exposure to a range of functions, including relationship building, market research, and collaborative project execution.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a liaison between inside sales representatives and external marketing firms to enhance collaboration and customer engagement.</li><li>Conduct market research to identify potential clients and key decision-makers.</li><li>Track and manage sales and marketing activities using CRM tools to ensure accurate data reporting and progress monitoring.</li><li>Provide insights and feedback to marketing teams to help shape lead generation strategies.</li><li>Coordinate meetings and networking events to support relationship-building efforts.</li><li>Assist in the creation and execution of email campaigns, direct marketing initiatives, and social media strategies.</li><li>Organize and manage administrative tasks, such as inbox management and scheduling.</li><li>Collaborate with sales leadership to align marketing strategies with business development goals.</li><li>Monitor and evaluate the effectiveness of marketing activities and recommend adjustments to ensure optimal results.</li><li>Support event planning and execution to enhance brand visibility and customer engagement.</li></ul>
Seeking a full-time Staff Accountant reporting to the Chief Financial Officer, the Staff Accountant will produce financial statements by compiling and entering journal entries into the accounting system on a monthly basis, reviewing financial statements monthly, performing account analysis and audit preparation work and performing bank reconciliations. Further responsibilities include but are not limited to: <br>• Assists in a supporting role with the annual budget, financial audit, tax returns and cost report preparation and analysis.<br>• Provides assistance with the financial portion of the Community Benefits System as needed.<br>• Prepares and sends financial statement closing schedule to all departments by beginning of month. <br>• Distributes completed financial statements and general ledgers to department heads monthly after review by the CFO and Controller. <br>• Receives appropriate financial information from departments on a monthly basis.<br>• Posting miscellaneous cash into the accounting system.<br>• Processing trial balance and general ledger to produce financial statements.<br>• Responds promptly to questions or problems from management and staff. <br>• Assists in the preparation of annual operating and fixed asset budgets and forecasts.<br>• Reconciles bank statements to general ledger monthly.<br>• Assists with the preparation of the support related to the Form 990 filing.<br>• Assisting with other financial functions as directed.<br><br>EDUCATION & REQUIREMENTS<br>• Bachelor's Degree in Business/Accounting or equivalent required.<br>• Minimum of 2 years of experience in general ledger and financial statement preparation.<br>• Experience working with Sage Financial Management & Accounting Software. <br>• Knowledge and understanding of not-for-profit financial accounting functions and methods. <br>• Maintains a high level of accuracy in making, recording and reviewing transactions. <br>• Maintains confidentiality at all times. <br>• Ability to effectively prioritize and execute tasks. <br>• Effective, pleasant interpersonal and relationship-building skills. <br>• Strong written and oral communication skills. <br><br>SYSTEM<br>Sage<br><br>TOP REQUIREMENTS<br>• Strong general ledger <br>• Journal entries<br>• Financial statements <br>• Motivated, driven, eager to learn and grow with an organization<br>• Sage experience highly preferred
