<p>We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. This is a Contract to permanent position offering a great opportunity to grow within the healthcare and social assistance industry. The ideal candidate will possess strong communication skills, a customer-focused mindset, and a detail-oriented demeanor.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls to address customer inquiries and provide timely resolutions.</p><p>• Deliver exceptional customer service by maintaining a detail-oriented and empathetic approach in all interactions.</p><p>• Perform accurate data entry and ensure the proper handling of customer information.</p><p>• Manage email correspondence and respond to inquiries promptly and effectively.</p><p>• Utilize Microsoft Excel and Word to document and organize customer information and reports.</p><p>• Process order entries and ensure billing is completed accurately.</p><p>• Collaborate with internal staff and vendors to identify and address specific needs.</p><p>• Stay informed on basic medical knowledge to better assist customers within the healthcare industry.</p><p>• Maintain compliance with company policies and procedures while handling sensitive information.</p>
