<p> </p><p>A global manufacturer is seeking a <strong> Order Processing Manager</strong> to lead sales order operations and drive a high level of customer satisfaction across the US. This role is open due to growth in North America- being a part of a tight knit team, with a brand new office, and growth potential! </p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead sales order management, including order entry, tracking, fulfillment, and issue resolution</li><li>Manage and develop a customer-focused team that supports business growth and strong client relationships</li><li>Partner cross-functionally with internal stakeholders in a fast-paced, international environment</li><li>Support customer order processing across multiple business segments</li><li>Play a key role in ERP process improvement initiatives</li><li>Develop and maintain customer service policies and procedures</li><li>Track KPIs, report on performance, and implement operational improvements</li><li>Build strong customer relationships and help ensure on-time delivery through order expediting when needed</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelors Degree- preferred</li><li>Experience in sales order management, customer operations, or order fulfillment</li><li>Background in manufacturing, distribution, or a complex operational environment preferred</li><li>Leadership experience with strong communication and interpersonal skills</li><li>Experience with ERP systems, SAP would be a huge plus</li><li>Ability to work effectively across teams and manage multiple priorities</li></ul><p><strong> </strong></p><p><strong>To be considered, apply today or email your resume to Kelsey.Ryan@roberthalf(.com)</strong> </p>

<p>• Experience managing sales order or customer order operations in a fast-paced business environment.</p><p>• Demonstrated leadership ability with success developing teams and improving service performance.</p><p>• Experience with a larger ERP software in relation to order processing, transaction management, or related workflows.</p><p>• Strong problem-solving skills with the ability to address operational issues and customer concerns effectively.</p><p>• Excellent communication and collaboration skills for working across teams and building customer trust.</p><p>• Ability to manage priorities across multiple business segments while maintaining accuracy and attention to detail.</p><p>• Comfortable using metrics and process reviews to drive operational improvements and support business objectives.</p>

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