<p>About the Role</p><p><strong>We are seeking an experienced </strong>Credit and Collections Specialist to join a dynamic finance team. This role is critical in managing customer accounts, ensuring timely collections, and supporting accurate billing and month-end close processes. You’ll work closely with internal teams and customers to maintain strong relationships while safeguarding financial health.</p><p><br></p><p>Key Responsibilities</p><p>Collections & Customer Engagement</p><ul><li>Professionally manage collections activities, maintaining a positive customer experience.</li><li>Collaborate with internal teams to resolve disputes and ensure timely payments.</li><li>Build trust with customers while achieving collection goals.</li></ul><p>Credit Management</p><ul><li>Assess creditworthiness of new and existing accounts.</li><li>Establish credit limits and payment terms aligned with company policies.</li><li>Monitor account exposure and recommend improvements to credit strategies.</li></ul><p>Cash Applications & Billing</p><ul><li>Accurately apply daily payments and reconcile accounts.</li><li>Investigate discrepancies such as short-pays, overpayments, and unapplied cash.</li><li>Support process improvements for efficiency and accuracy.</li></ul><p>Month-End Close Support</p><ul><li>Assist with reconciliations and reporting to ensure timely and accurate close.</li></ul>
We are looking for a detail-oriented Billing Clerk to join our team in Somersworth, New Hampshire. This role involves handling a wide range of billing tasks related to medical, dental, and mental health services, ensuring accuracy and efficiency in processing payments and claims. The ideal candidate will possess strong communication skills and the ability to work collaboratively with patients and team members.<br><br>Responsibilities:<br>• Process charges and input data into the practice management system accurately.<br>• Generate and submit primary and secondary insurance claims in a timely manner.<br>• Record payments, adjustments, and denials from insurance correspondence.<br>• Review and address aged trial balances, resolving outstanding issues promptly.<br>• Collaborate with front office staff to enhance patient account handling and activity.<br>• Manage patient payment plans, including setup and follow-up on overdue payments.<br>• Address patient inquiries professionally, providing sensitive financial discussions when necessary.<br>• Transfer unpaid self-pay balances exceeding $25 to collections after 120 days without payment.<br>• Assist with external reporting needs such as audits, cost reports, and budgets.<br>• Perform additional tasks as assigned to support billing operations.
