<p><strong>Job Overview:</strong></p><p>We are seeking a Customer Experience Specialist to join our dynamic team in Richfield, Ohio, as part of a contract-to-permanent opportunity. In this role, you will play an integral part in fostering customer relationships, ensuring satisfaction, and supporting sales processes across multiple channels. This position offers a unique opportunity for collaboration with cross-functional teams while contributing to initiatives that drive customer success and retention.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Build and maintain strong relationships with new and existing customers to drive satisfaction and loyalty.</li><li>Collaborate with Sales Account Managers to support efforts around client retention and satisfaction.</li><li>Assist sales teams in processing transactions, ensuring accuracy, and maintaining proper documentation.</li><li>Utilize CRM tools, such as Oracle and HubSpot, to manage and optimize customer accounts and sales strategies.</li><li>Provide insights and recommendations to management for the development of programs aimed at enhancing customer retention and acquisition.</li><li>Effectively communicate with customers to address sales inquiries, resolve configuration challenges, discuss payment details, and handle other support issues.</li><li>Partner with Accounts Receivable and sales leadership to manage dealership transfers, account adjustments, and cancellations.</li><li>Participate in sales meetings, training sessions, and product demonstrations, as required.</li><li>Work collaboratively with internal teams to ensure seamless communication and operational alignment.</li><li>Perform additional duties as assigned to support business objectives.</li></ul>
<p><strong>Job Title:</strong> Customer Service Representative (Direct Hire)</p><p><strong>Location:</strong> Lorain, Ohio</p><p><strong>Schedule:</strong> Full-time, Monday to Friday, 8:00 AM – 5:00 PM (In-office position)</p><p><br></p><p><strong>Job Description:</strong></p><p>A great company in Lorain is seeking a hardworking and detail-oriented <strong>Customer Service Representative! </strong>In this permanent, in-office role, you’ll play a critical role in providing excellent support and communication to our customers while helping ensure smooth operations across various administrative functions. This is an excellent opportunity to make a meaningful impact in a dynamic work environment where everyone wears multiple hats to get the job done.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Management:</strong> Efficiently enter customer orders into the system, ensuring accuracy and timeliness in processing.</li><li><strong>Customer Communication:</strong> Provide outstanding support through phone and email, addressing inquiries, resolving issues, and following up with customers as needed to maintain high satisfaction levels.</li><li><strong>Logistics Coordination:</strong> Schedule shipments for customer orders, coordinating with internal teams and external vendors.</li><li><strong>Team Collaboration:</strong> Offer additional administrative support and assist with team projects during slower periods.</li><li><strong>Flexible Support:</strong> Contribute to team success by taking on diverse tasks as needed — everyone pitches in and wears many hats.</li></ul><p><strong>Qualifications and Skills:</strong></p><ul><li><strong>Experience:</strong> Previous experience in customer service or administrative support, ideally in a role involving order entry and logistics (preferred).</li><li><strong>Communication:</strong> Excellent written and verbal communication skills with a professional and approachable demeanor.</li><li><strong>Organization:</strong> Strong organizational skills and attention to detail, with the ability to manage multiple priorities.</li><li><strong>Teamwork:</strong> A proactive, team-oriented attitude with a willingness to support colleagues in a collaborative environment.</li><li><strong>Technology:</strong> Comfort with using customer management and order entry software; proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li></ul><p><br></p><p>If you’re passionate about delivering exceptional customer service and thrive in a team-focused, fast-paced office environment, we’d love to hear from you!</p><p><strong>Apply today to be considered for this exciting opportunity.</strong></p>
<p><strong>Customer Service Representative</strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>We are looking for a personable and detail-oriented <strong>Customer Service Representative</strong> to join our team. Acting as the face of our organization, you will serve as a primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. This role requires strong problem-solving skills, digital fluency with customer support tools, and outstanding communication abilities. The ideal candidate will thrive in a fast-paced environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Customer Interaction:</strong> Provide friendly, knowledgeable, and efficient assistance to customers—whether handling inquiries, resolving complaints, or managing account-related transactions. (Source: Robert Half Salary Guide)</li><li><strong>Problem Solving:</strong> Analyze customer issues and offer solutions or escalate cases to appropriate teams when necessary to ensure resolution.</li><li><strong>Digital Proficiency:</strong> Leverage CRM platforms and support automation tools to log interactions, generate reports, and optimize workflows. (Source: Robert Half Salary Guide)</li><li><strong>Service Excellence:</strong> Develop a rapport with customers to understand their unique needs and recommend appropriate products or services.</li><li><strong>Operational Efficiency:</strong> Assist in cross-functional process improvements to help enhance the overall customer experience and streamline internal tasks. (Source: Robert Half Salary Guide)</li></ol><p><strong>Qualifications and Skills:</strong></p><ul><li>Proven customer support or public-facing experience; experience in banking, retail, or related fields is a plus.</li><li>Strong computer literacy, including proficiency with CRM systems and automation tools.</li><li>Excellent verbal, written, and interpersonal skills.</li><li>Adaptive problem-solving and decision-making abilities in a dynamic environment.</li><li>Strong organizational skills and attention to detail to manage multiple requests effectively.</li><li>A professional and service-oriented demeanor at all times.</li></ul><p><strong>Additional Information:</strong></p><p>With growing emphasis on hybrid responsibilities, our customer service representatives not only manage traditional support duties but also contribute to ongoing innovations in customer service delivery. This position offers opportunities for career development in a supportive and evolving workplace environment.</p><p><br></p><p>Interested in joining a forward-thinking team? <strong>Apply today!</strong></p>
We are looking for a dedicated Customer Service Representative to join our team in Strongsville, Ohio. This Contract to permanent position offers an opportunity to work in a fast-paced service industry environment, providing exceptional support to clients and ensuring smooth account management. If you have a strong background in customer service and a proactive approach, we encourage you to apply.<br><br>Responsibilities:<br>• Assist customers by addressing inquiries, resolving issues, and providing accurate information in a timely manner.<br>• Maintain detailed records and prepare reports to ensure accurate documentation of client interactions and account updates.<br>• Handle inbound calls professionally, demonstrating strong communication skills and a customer-focused attitude.<br>• Utilize SAP software to manage data entry and account transactions efficiently.<br>• Leverage Office tools to create detailed reports and support administrative tasks.<br>• Collaborate with team members to ensure seamless account management and client satisfaction.<br>• Follow established procedures for background checks and drug screenings prior to onboarding new team members.<br>• Adapt quickly to new processes and systems, contributing to the team’s success.<br>• Uphold a high standard of professionalism in all interactions with clients and colleagues.
We are looking for an Accounts Receivable Specialist to join our team in Strongsville, Ohio. This is a contract role with the potential to transition into a permanent position depending on employee status. The ideal candidate will bring expertise in accounts receivable processes, a proactive attitude, and strong attention to detail. This position requires 100% onsite presence and offers an opportunity to contribute to a dynamic manufacturing environment.<br><br>Responsibilities:<br>• Manage an assigned portfolio of customer accounts, ensuring timely communication and resolution of issues with accounts payable departments.<br>• Conduct regular reviews of accounts to ensure accurate reporting, including aging invoices and deduction tracking.<br>• Post and reconcile unapplied cash within the same fiscal month to maintain financial accuracy.<br>• Analyze and resolve customer deductions within 45 days of posting, driving timely resolutions.<br>• Monitor accounts for bad debt or reserve requirements, promptly escalating critical issues to supervisors.<br>• Utilize Excel for formatting, formulas, VLookups, and pivot tables to generate accurate reports and analysis.<br>• Navigate various customer portals to manage account information and resolve discrepancies.<br>• Issue credits to customers as required, ensuring proper documentation and compliance.<br>• Collaborate with internal teams to address sensitive issues and support organizational objectives.<br>• Execute additional tasks and projects as assigned by management to support overall operations.
<p><strong>Position: Order Processing Specialist</strong></p><p><strong>Position Summary:</strong></p><p>The Order Processing Specialist is responsible for managing the end-to-end process of product and service order entry, ensuring accuracy, compliance, and timely submission. This role interfaces between sales, operations, and finance teams to ensure seamless coordination and customer satisfaction.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Process all activity recorded in the order entry mailbox and validate accuracy and completeness of product orders.</li><li>Review product orders for compliance and accuracy prior to entry.</li><li>Enter financial, commercial, enterprise, and national account orders into Solomon software for processing.</li><li>Create budgets in Microsoft Excel, using data extracted from Big Machines, for revenue recognition within Solomon.</li><li>Review, process, and distribute monitoring and service maintenance orders to appropriate internal teams.</li><li>Ensure that all sales team documentation is submitted timely to Contract Administration for approval.</li><li>Log and track all recurring monthly revenue services sold to facilitate accurate Sales Compensation calculations.</li><li>Provide guidance to sales teams in understanding ordering document requirements.</li><li>Maintain project files in applicable Microsoft SharePoint sites for organizational consistency.</li><li>Review and execute change orders and cancellations efficiently.</li><li>Participate in and assist with special projects as directed by management.</li><li>Maintain professionalism and composure while managing sensitive and confidential matters under demanding conditions.</li><li>Serve as a backup for other roles as needed and handle additional tasks as assigned by the manager.</li></ul><p><strong>Basic Requirements:</strong></p><ul><li>Experience working with sales contracts and reviewing contract documents.</li><li>Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).</li><li>1–3 years of experience working with sales contracts.</li><li>Strong analytical and problem-solving capabilities.</li><li>Reliability, professionalism, and organizational skills.</li><li>Excellent verbal and written communication abilities.</li><li>High ethical standards to handle confidential information appropriately.</li><li>Demonstrated ability to prioritize tasks, meet deadlines, and adapt to change.</li><li>Exhibits urgency and strong follow-through skills.</li><li>Collaborates effectively as part of a team.</li><li>Exceptional interpersonal and customer service abilities.</li><li>Demonstrates general business acumen.</li><li>Willingness to work overtime when necessary.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Bachelor’s degree in Business, Finance, or Accounting (or equivalent experience).</li><li>1–3 years of industry-related experience; relevant experience may substitute for degree requirements.</li><li>Familiarity with Microsoft Solomon or SAP (preferred but not required).</li></ul><p>This role ensures accurate and timely processing of customer orders and facilitates the smooth coordination across multiple departments to support business objectives.</p>
We are looking for a skilled Accounts Receivable Specialist to join our team in Youngstown, Ohio. In this long-term contract position, you will manage various aspects of accounts receivable operations, including credit reviews, invoicing, collections, and customer account maintenance. This role is ideal for someone with a strong attention to detail and a solid background in commercial billing, cash applications, and collections.<br><br>Responsibilities:<br>• Review and evaluate new customer applications, establish credit limits, and collaborate with credit insurance providers.<br>• Maintain updated records of customer credit terms, limits, and holds to ensure account compliance.<br>• Monitor customer accounts for payment activity, credit availability, and overall financial health.<br>• Ensure timely collection of receivables within agreed payment terms and address overdue accounts.<br>• Issue lien waivers, reconcile payments with projects, and coordinate with legal teams to maintain lien rights.<br>• Respond promptly to customer inquiries regarding billing discrepancies and payment-related concerns.<br>• Process daily invoices for shipments and manage customer pay portals efficiently.<br>• Post daily cash transactions and prepare detailed reports on outstanding accounts receivable.<br>• Handle customer chargebacks, bad debt management, and resolve invoicing issues.<br>• Calculate sales commissions for both internal and external representatives and assist with tax filings.
We are looking for a skilled HR Specialist to join our team in Cleveland, Ohio. This is a long-term contract position that offers a dynamic blend of onsite and remote work, with a focus on HR administration, employee relations, and benefits management. If you excel in providing top-quality HR services and have experience with HRIS systems and open enrollment processes, we encourage you to apply.<br><br>Responsibilities:<br>• Manage open enrollment processes and ensure accurate benefits administration.<br>• Provide exceptional employee support by addressing HR-related inquiries and resolving concerns.<br>• Perform data entry and maintain records in HRIS systems such as Epicor, Oracle, and Dynamics.<br>• Assist with onboarding new employees and ensuring compliance with company policies and HIPAA regulations.<br>• Conduct regular updates and reviews of employee information to maintain accurate records.<br>• Collaborate with internal teams to support HR initiatives and process improvements.<br>• Utilize Office tools, including Outlook, Word, and Excel, to prepare reports and manage communications.<br>• Coordinate and support employee training sessions and HR-related meetings.<br>• Maintain confidentiality and adhere to regulatory standards in all HR processes.
<p><strong>Contract Medical Billing/Claims/Collections Specialist</strong></p><p><br></p><p><em>Location: Remote, Northeast Ohio (Canton, OH-Based)</em></p><p><br></p><p>We are seeking a detail-oriented and experienced Medical Billing/Claims/Collections Specialist to join our talented team on a contract basis. This role is critical for ensuring accurate coding processes, maintaining compliance with revenue integrity standards, and optimizing charge capture workflows. Although this position is fully remote, candidates must reside within the Northeast Ohio area to foster seamless collaboration with local teams and stakeholders. A coding certification is preferred to demonstrate expertise in industry standards and best practices.</p><p><strong>Responsibilities:</strong></p><ul><li>Accurately assign diagnostic and procedural codes for outpatient and inpatient billing to guarantee precise charge capture.</li><li>Conduct coding audits to identify missing documentation or discrepancies impacting revenue generation.</li><li>Ensure consistent compliance with coding and reimbursement guidelines while adhering to relevant industry standards.</li><li>Educate healthcare providers on coding specificity and quality indicators to enhance documentation accuracy and streamline workflows.</li><li>Track and report open encounters and zero charges proactively to relevant personnel.</li><li>Collaborate with department leaders, healthcare providers, and organizational leadership to address coding concerns or identify optimization opportunities.</li><li>Meet or exceed established productivity and quality benchmarks for coding tasks.</li><li>Support revenue cycle and clinical teams in performing additional administrative functions as required.</li><li>Stay current with coding policies, guidelines, and healthcare industry trends to uphold best practices.</li><li>Utilize hospital software applications and Microsoft Office tools effectively to accomplish daily responsibilities with efficiency.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>A coding certification (e.g., CPC, CCS, or equivalent) is strongly preferred.</li><li>Proven experience in medical billing, claims, and collections.</li><li>Expertise in diagnostic and procedural coding, coupled with familiarity with audit processes and revenue cycle optimization.</li><li>Knowledge of relevant coding guidelines and reimbursement policies.</li><li>Strong communication skills and an ability to work collaboratively with healthcare professionals and cross-functional teams.</li><li>Proficient in healthcare software applications and Microsoft Office Suite.</li></ul><p><strong>Why Join Us?</strong></p><p>This opportunity allows you to contribute to the smooth operation of a respected healthcare organization while working in a flexible remote environment. Be a part of a dynamic environment with a mission to make healthcare administration seamless and efficient.</p><p>Apply now to make an impact in the healthcare industry while showcasing your skills and expertise.</p><p><br></p><p>Want to build your career in healthcare? </p>
<p><strong>Job Description:</strong></p><p>We are seeking a detail-oriented and proactive <strong>Sales Support Specialist</strong> to join our team in Streetsboro, Ohio. In this long-term contract position, you will play a pivotal role in ensuring the smooth operation of our sales department. Your role will involve managing administrative tasks, maintaining accurate data records, and fostering clear communication between the sales team and other departments. This position is critical to sustaining efficiency and supporting the overall success of sales operations.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately enter and update data in internal systems and Excel spreadsheets to ensure data integrity and accessibility.</li><li>Provide essential administrative support to the sales team as they manage client accounts and pursue new business opportunities.</li><li>Assist with order entry tasks to guarantee timely processing, tracking, and fulfillment.</li><li>Collaborate with the sales team to prepare necessary documentation for client meetings, proposals, and other interactions.</li><li>Monitor and update sales records, ensuring accuracy and compliance with internal policies.</li><li>Serve as a liaison between the sales department and other internal teams, facilitating efficient communication and workflow.</li><li>Generate reports and summaries using sales data for internal evaluation and decision-making purposes.</li><li>Address client inquiries and deliver exceptional post-sales support to maintain high customer satisfaction.</li><li>Utilize tools such as SAP and other relevant software to streamline sales processes and enhance operational efficiency.</li></ul>
<p>The Workforce Development Coordinator is responsible for designing, coordinating, and delivering comprehensive training programs that support the skill development, safety, and career progression of hourly employees across multiple manufacturing sites. This role ensures alignment with the company’s Skill-Based Development (SBD) framework and operational goals, while maintaining compliance with internal and external standards.</p><p>Partners with HR, Operations leadership, and Training & Development Business Partner, and subject matter experts to align training initiatives with business goals and ensure consistent delivery of SBD across all sites.</p><p>Identifies, develops, and implements program changes using adult learning principles and instructional design best practices that ensure consistent execution across all locations.</p><p>Analyzes training data, forecasts need, and reports metrics using tools such as Excel, LMS, and Power BI.</p><p>Responsible for scheduling and managing training sessions, coordinating with onsite trainers, and conducting virtual or in person training classes to support learning in production environments.</p><p>Evaluates training effectiveness through feedback and performance metrics, recommending appropriate solutions to close skill gaps</p><p>Collaborates with front line leadership to track, engage, and encourage employee progress through the SBD Program</p><p>Manages learning management system (LMS) activities including curriculum creation, assignment of learning objects, navigation support, and ensuring accurate recording of training records for compliance audits.</p><p>Establishes and nurtures relationships with external stakeholders to identify innovative training methodologies and ensure training programs reflect emerging workforce development trends.</p><p>Assist in cross-functional projects and provide support across departments as needed.</p><p>Supervise Workforce Specialists when applicable.</p><p>Performs other duties as assigned.</p><p>Ability to apply logical analysis and reasoning skills to develop optimal scheduling plans for training classes to include forecasting training needs</p><p>Ability to communicate effectively, orally, and in writing and behaviorally with all levels of the organization</p><p>Ability to coordinate and facilitate training</p><p>Ability to understand the basic objectives of each job and training session</p><p>Leadership & Influence – Inspires and guides teams, trainers, and stakeholders toward shared objectives.</p><p>Data-Driven Decision Making – Uses metrics and analytics to assess training effectiveness and identify gaps.</p><p>Stakeholder Engagement – Builds strong relationships with internal departments, external partners, and leadership.</p><p>Communication Excellence – Communicates complex ideas clearly across all levels of the organization.</p><p>Innovation & Continuous Improvement – Proactively seeks new methods and technologies to enhance workforce capabilities.</p>
<p><strong>Position Overview </strong></p><p> The Closing Specialist is responsible for preparing and managing first and second mortgage loan closing packages, ensuring seamless collaboration with clients and compliance with government, lender, and title insurance regulations. This role requires exceptional attention to detail, detail-oriented communication skills, and the ability to meet performance benchmarks in a fast-paced environment. This role will be hybrid/remote once hired as a permanent employee. </p><p><br></p><p><strong>Key Responsibilities</strong> </p><p><br></p><p>Collaborate with clients on CD/Alta documentation, ensuring alignment with lender guidelines Review relevant documents, including title commitments, real estate taxes, payoff demands, deeds, and other recordable items, to validate final settlement figures. Prepare, review, and revise closing documents, including Initial CD/Alta calculations, and ensure accuracy before sending to consummation. Manage the final wire balancing process and oversee work queues efficiently. Assist in meeting team goals and client scorecard targets by resolving any escalated issues and supporting team members throughout the closing process. Ensure compliance with organizational policies, regulatory standards, and company-mandated training.</p>
