We are looking for a skilled Support Analyst to join our team on a long-term contract basis in Torrance, California. In this role, you will provide first-level support for the Interactive Network Service Desk, ensuring smooth and efficient operations. This opportunity is ideal for candidates who excel in troubleshooting and have a strong background in customer support and technical problem-solving.<br><br>Responsibilities:<br>• Provide first-level technical support for the Interactive Network Service Desk, addressing and resolving user issues promptly.<br>• Assist with workstation support, ensuring all hardware and software operate effectively.<br>• Collaborate with team members to troubleshoot and resolve technical challenges.<br>• Utilize R code to analyze and solve system-related issues as needed.<br>• Support bilingual users by providing effective communication and tailored assistance.<br>• Maintain detailed documentation of technical issues and solutions for future reference.<br>• Ensure timely escalation of complex issues to the appropriate teams or levels of support.<br>• Contribute to improving service desk processes and enhancing overall efficiency.<br>• Deliver exceptional customer service while managing multiple support requests.

• Proven experience in workstation support and technical problem-solving.<br>• Proficiency in R coding and its application in troubleshooting technical issues.<br>• Familiarity with interactive systems and service desk operations.<br>• Strong bilingual communication skills, both written and verbal.<br>• Experience in collaborating with diverse teams to resolve technical challenges.<br>• Ability to document issues and solutions in a clear and organized manner.<br>• Strong multitasking skills with the ability to prioritize tasks effectively.<br>• Commitment to providing excellent customer service and ensuring user satisfaction.

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