We are looking for a Customer Experience Specialist to provide detail-oriented and customer-focused support during a university commencement event. This is a contract position based in Ann Arbor, Michigan, where you will play a key role in ensuring the event runs smoothly and graduates and guests have an exceptional experience.<br><br>Responsibilities:<br>• Guide graduating students in completing their index cards and assist photographers with organizing and calling graduates to the stage.<br>• Manage line control by directing students to their designated areas, maintaining order, and verifying names against lists as graduates are announced.<br>• Distribute and collect name cards for graduates, ensuring accuracy and efficiency throughout the process.<br>• Hand out business cards and assist with the organization, setup, and breakdown of event equipment.<br>• Provide clear communication and support to guests, answering questions and addressing any concerns promptly.