<p>We’re seeking a detail-oriented, customer-focused professional to join our team as an IT<strong> Support Technician</strong>. This long-term contract role offers an excellent opportunity to grow your IT support skills in a dynamic, collaborative environment.</p><p>In this position, you’ll provide Tier I technical support, helping users resolve issues and maintain access to critical systems—all while delivering exceptional service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide remote assistance for password resets, account access issues, and general troubleshooting.</li><li>Accurately document support activities and resolutions in the ticketing system.</li><li>Diagnose and resolve technical problems using established tools and procedures; escalate complex issues when necessary.</li><li>Support account activations, role assignments, and password management within utility systems.</li><li>Maintain up-to-date customer and technician records in the ticketing system.</li><li>Manage incoming service requests, generate tickets, and route them to appropriate teams.</li><li>Collaborate with team members to ensure clear and effective communication across the organization.</li><li>Assist with software and application-related issues to ensure optimal system performance.</li><li>Adhere to IT support policies and procedures to deliver a seamless customer experience.</li></ul><p><br></p>
<p><strong>Job Title: Business Analyst</strong></p><p><strong>Position Summary:</strong></p><p>We are seeking an experienced<strong> Business Analyst</strong> to join our full lifecycle Agile development team. This role is critical in bridging the gap between strategic business needs and technical solutions. The ideal candidate will work closely with subject matter experts (SMEs), stakeholders, and cross-functional teams to translate operational goals into actionable requirements and guide solution design processes that align with organizational objectives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with SMEs and stakeholders to conduct thorough user needs assessments and document findings in accordance with departmental standards.</li><li>Translate strategic and operational business needs into clear, actionable requirements for Agile development teams.</li><li>Build and maintain strong working relationships with business office staff through collaboration and teamwork.</li><li>Partner with stakeholders to:</li><li>Assess feasibility of proposed initiatives.</li><li>Conduct impact analyses.</li><li>Prioritize demands based on business value, strategic alignment, and resource constraints.</li><li>Lead high-level requirements gathering sessions with customers and stakeholders.</li><li>Prepare and maintain project documentation including:</li><li>Cost estimates</li><li>Business cases</li><li>Use cases</li><li>Test cases</li><li>Functional and non-functional specifications</li><li>Conduct comprehensive business needs assessments to inform solution design.</li><li>Participate in the analysis of business and technology demands from ideation through project approval.</li><li>Develop documentation to support funding decisions and ensure alignment across technical and customer-facing teams.</li></ul><p><br></p>
