We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Smyrna, Georgia. In this long-term contract position, you will play a pivotal role in managing customer interactions, ensuring smooth order processing, and delivering exceptional service. This role requires a proactive individual with excellent organizational and communication skills to support our operations effectively.<br><br>Responsibilities:<br>• Manage customer orders from initiation to delivery, ensuring accuracy and timely completion.<br>• Perform precise technical data entry to maintain accurate records.<br>• Communicate with customers and sales teams to ensure all documentation is up-to-date and complete.<br>• Utilize internal databases for tracking orders and addressing customer requests or modifications.<br>• Respond to customer inquiries professionally and document interactions in the system.<br>• Collaborate with field service teams to address and resolve long-term service challenges.<br>• Handle incoming calls regarding order status with clarity and professionalism.<br>• Support accounts receivable processes by verifying billing accuracy and following up on collections.<br>• Prepare regular and specialized reports related to management or quality metrics.<br>• Identify and recommend process improvements to enhance operational efficiency.
<p>What You’ll Be Doing:</p><ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
<p>We are looking for an experienced Collections Specialist to join our team in Alpharetta, Georgia. In this Contract to permanent position, you will be responsible for managing customer accounts, ensuring timely payments, and minimizing outstanding balances. This role requires a proactive individual with expertise in B2B collections and familiarity with large ERP systems.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of customer accounts to ensure prompt collection of outstanding balances.</p><p>• Record and monitor collection activities within Oracle, maintaining accuracy and compliance.</p><p>• Investigate and resolve issues related to billing discrepancies, payment shortfalls, and disputes.</p><p>• Collaborate with internal teams, including Sales, Customer Service, and Accounting, to address customer concerns.</p><p>• Prepare aging reports, analyze account trends, and deliver updates to management on collection progress.</p><p>• Recommend appropriate actions for accounts requiring escalation, write-offs, or legal intervention.</p><p>• Maintain strong customer relationships while enforcing company payment policies and terms.</p>
<p>We are looking for a detail-oriented Collections Specialist to join our team on a contract basis in Alpharetta, Georgia. In this role, you will be responsible for managing accounts receivable, ensuring prompt payment of outstanding invoices, and resolving payment discrepancies. </p><p><br></p><p>Responsibilities:</p><p>• Oversee accounts receivable to ensure timely collection of outstanding balances.</p><p>• Investigate and resolve billing issues, disputes, and payment discrepancies promptly.</p><p>• Maintain accurate and up-to-date records of collection activities using NetSuite.</p><p>• Generate and analyze aging reports and collection metrics in Excel to monitor portfolio performance.</p><p>• Collaborate with internal teams, including Sales, Customer Service, and Finance, to address customer concerns effectively.</p><p>• Recommend actions for delinquent accounts, including escalation or write-offs, as needed.</p><p>• Ensure adherence to company policies and compliance with relevant regulations throughout collection processes.</p><p>• Communicate with clients professionally to negotiate payment arrangements and clarify account details.</p>
<p>We are looking for a skilled GenAI Application Developer to join our 100% remote team. In this role, you will focus on creating and maintaining software applications while utilizing industry-standard frameworks. This is a Long-term Contract position that offers the opportunity to work on moderately complex projects and collaborate with technical teams to deliver impactful solutions.</p><p><br></p><p>Amazon Connect application development and configuration: </p><ul><li>Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.</li><li>Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.</li><li>Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.</li><li>Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.</li><li>Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.</li></ul><p>AI orchestration and backend services: </p><ul><li>Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.</li><li>Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.</li><li>Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.</li><li>Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.</li></ul><p>Data safety and compliance: </p><ul><li>Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.</li><li>Enforce PII minimization and redaction policies in Amazon Connect conversation logs.</li><li>Participate in threat modeling and support remediation of findings for contact center integrations.</li></ul><p>Web and chat integration: </p><ul><li>Support CloudFront + WAF configurations for secure web chat entry points.</li><li>Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.</li><li>DevSecOps and operations: </li><li>Contribute to Git-based CI/CD pipelines, code reviews, and documentation.</li><li>Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.</li><li>Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.</li></ul><p><br></p>
We are looking for a dynamic and personable Receptionist to join a team-oriented law firm in Atlanta, Georgia. In this contract position, you will serve as the welcoming face of the firm, ensuring a detail-oriented and friendly experience for all visitors and staff. This role offers the opportunity to work in a collaborative environment that values team activities and ongoing growth.<br><br>Responsibilities:<br>• Greet attorneys, staff, and visitors with a warm and attentive demeanor.<br>• Manage incoming calls efficiently using a multi-line switchboard system.<br>• Maintain a tidy and welcoming reception area to uphold the firm's standards.<br>• Assist with administrative tasks, including document handling and correspondence.<br>• Coordinate schedules and appointments as needed to support the team.<br>• Provide information about local geography and directions to visitors when necessary.<br>• Collaborate with team members to support office events and activities.<br>• Utilize Microsoft Office tools to create and manage documents and communications.<br>• Ensure confidentiality and a high standard of conduct in all interactions and tasks.
We are looking for a Collections Specialist to join our team in Atlanta, Georgia. In this hybrid role, you will work both onsite and remotely to ensure efficient management of accounts and resolution of payment discrepancies. This is a long-term contract position offering an excellent opportunity for career growth in a dynamic environment.<br><br>Responsibilities:<br>• Manage a portfolio of approximately 60 accounts, ensuring timely collection of payments.<br>• Investigate and resolve pricing discrepancies and other account issues through research and effective communication.<br>• Conduct regular follow-up calls with clients to address overdue payments and maintain strong business relationships.<br>• Utilize Excel to track, analyze, and report on account statuses and collection efforts.<br>• Collaborate with internal teams to streamline billing processes and ensure accuracy.<br>• Maintain detailed records of collection activities and account communications.<br>• Adhere to company policies and procedures while meeting collection targets.<br>• Monitor account trends and recommend strategies to improve collection rates.<br>• Provide support for audits and compliance reviews related to accounts receivable.<br>• Work in a hybrid schedule, balancing onsite and remote work effectively.
