<p>We are looking for a fully on-site Community Relations Specialist to host a marketing seminar. This is a contract position focused on delivering helpful, detail-oriented service while assisting customers face-to-face while greeting and accurately processing order information, registration details and post-experience surveys. The ideal candidate is comfortable handling a steady volume of conversation with up to 30 guests per day, resolving questions efficiently, and creating a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Ability to attend a short-term 2-hour seminar on two days with hosting and reception duties during 2 morning shifts</p><p>• Respond to customer inquiries over the phone with empathy and clear communication.</p><p>• Manage a registration desk while identifying customer needs and providing timely solutions.</p><p>• Greet guests and follow up on requests, confirm details, or provide updates.</p><p>• Enter customer orders on paper documents and related information into internal systems with a strong focus on accuracy.</p><p>• Address service concerns, troubleshoot common issues, and escalate more complex matters when appropriate.</p><p>• Maintain detailed and organized records of customer interactions, requests, and other activity including post-even experience surveys.</p><p>• Work closely with team members and supervisors to meet service expectations and support daily operations.</p>

<p>• Prior experience in a customer service environment.</p><p>• Ability to handle face-to-face hosting duties with greeting and registration forms in an efficient and attentive manner.</p><p>• Experience with order entry and maintaining accurate customer records.</p><p>• Strong verbal communication skills and active listening abilities.</p><p>• Comfortable working in a fast-paced setting with changing customer needs.</p><p>• Basic computer proficiency and ability to learn new systems quickly.</p><p>• Strong attention to detail and commitment to delivering quality service.</p>

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