<p>Robert Half is hiring! We are looking for a skilled Hardware Analyst to join our team. In this role, you will focus on troubleshooting hardware and software issues, maintaining systems performance, and ensuring the smooth operation of network infrastructure. Your expertise will be vital in resolving technical challenges, providing training to team members, and improving processes.</p><p><br></p><p>Responsibilities:</p><p>• Conduct intermediate-level troubleshooting for systems, servers, and applications, ensuring efficient problem resolution with minimal supervision.</p><p>• Perform entry-level diagnostics on network technologies, including IP devices and backbone transports, using established tools and procedures.</p><p>• Collaborate with advanced support teams to address and resolve complex technical issues.</p><p>• Identify replacement parts accurately, including the associated part numbers, to streamline repair processes.</p><p>• Utilize a solid understanding of computer networking infrastructure to support system functionality.</p><p>• Provide training and mentorship to operators, fostering knowledge sharing and encouraging innovation.</p><p>• Apply system analysis techniques to diagnose software issues and recommend effective solutions to management.</p><p>• Address hardware and software challenges independently, without relying on scripts or troubleshooting guides.</p><p>• Document procedures for building and maintaining company software to adapt to evolving site environments.</p>
<p>We are seeking a highly skilled WMS Project Manager to lead and oversee a critical digital transformation initiative. The successful candidate will be responsible for managing end-to-end project delivery, driving the implementation of Warehouse Management Systems, and ensuring seamless integration with ERP and related technologies. </p><p><br></p><p>Essential Responsibilities</p><ul><li>Ensures high availability and acceptable levels of performance of mission critical host computer resources. Provide recommendations for improving or changing the WMS environment to maintain high availability.</li><li>Oversees the day-to-day operations of the servers hosting the WMS by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. </li><li>Working with 3rd party hosting vendor, oversees revisions to host system firmware and software. Works with 3rd party hosting vendor to assist with support activities.</li><li>Develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability. Trains technical staff in how to use new software and hardware developed and/or acquired.</li><li>Performs troubleshooting as required. As such, leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.</li><li>Oversees users’ accounts.</li><li>Provides server support related to other software.</li><li>Working with security team and the 3rd party hosting vendor, develops procedures to maintain security and protect systems from unauthorized use and user abuse.</li><li>Working with 3rd party hosting vendor, insures appropriate backup and restoration of host operating systems and host-based applications.</li><li>Stays current with technological developments in systems administration technology and recommends ways for the team to take advantage of new technology.</li><li>Works with 3rd party managed services to ensure SLAs are met and all contracted activities are performed accurately.</li><li>Coordinates offshore technical activities.</li></ul><p><br></p>
