We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis. Based in Encinitas, California, this role requires a proactive individual to provide technical assistance across deskside and remote environments. You will play a key role in troubleshooting and resolving issues related to hardware, software, and network systems while maintaining a high level of service.<br><br>Responsibilities:<br>• Deliver prompt and efficient deskside and remote support for technical issues escalated from the IT Service Desk.<br>• Manage assigned tasks using a ticketing system, ensuring all activities and updates are logged thoroughly and on time.<br>• Respond to and resolve incidents and service requests while effectively prioritizing tasks in a dynamic work environment.<br>• Diagnose and troubleshoot problems related to operating systems, hardware, software, and network connectivity.<br>• Provide clear guidance to end-users regarding technology use, departmental policies, and service agreements.<br>• Monitor and adhere to service level metrics, ensuring compliance with organizational standards.<br>• Assist with equipment setup and removal during employee onboarding and offboarding processes.<br>• Support projects across multiple locations and escalate complex cases as necessary.<br>• Collaborate on desktop imaging and system configuration to maintain hardware and software functionality.<br>• Utilize tools such as Active Directory and Microsoft Intune to ensure seamless user and device management.
<p>We are seeking a motivated IT Support Level 1 professional to join our client's team, providing technical assistance and support for end-users in a fast-paced environment. The ideal candidate has foundational experience with Microsoft technologies and is eager to expand their technical skill set.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for IT support requests, troubleshooting issues related to hardware, software, and connectivity.</li><li>Deploy and configure devices using Microsoft Autopilot, ensuring a smooth and consistent onboarding experience for end-users.</li><li>Assist with user and device management in Azure AD, including basic administration and supporting cloud-based workflows.</li><li>Support and maintain Lenovo laptops and desktops, including hardware diagnostics and warranty coordination.</li><li>Provide day-to-day support for the Microsoft Stack, with a focus on Microsoft Teams, Office 365, and related collaboration tools.</li><li>Document incidents, resolutions, and work performed in the ticketing system.</li><li>Deliver excellent customer service, escalating complex issues to higher support tiers when required.</li><li>Participate in routine IT operational tasks, such as inventory management and software installations.</li></ul>
<p>A well-established professional services organization in Rancho Santa Fe is seeking a polished and proactive <strong>Client Support Specialist</strong> to serve as a key point of contact for high-touch clients. This role is ideal for someone who enjoys relationship-building, problem-solving, and providing white-glove service in a fast-paced but refined environment. You will be the voice of the company, ensuring clients feel supported, informed, and valued at every stage of their interaction.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Act as the primary contact for inbound client inquiries via phone, email, and in-person communication</li><li>Provide clear, professional responses to questions regarding services, timelines, and next steps</li><li>Coordinate closely with internal teams to ensure accurate and timely follow-up</li><li>Maintain detailed and organized client records within internal systems</li><li>Proactively identify client needs and escalate issues when appropriate</li><li>Assist with scheduling appointments, confirmations, and follow-up communications</li><li>Support administrative tasks related to client onboarding and ongoing service delivery</li></ul>
<p>We are looking for a dedicated Enterprise Applications Manager to oversee and enhance our enterprise systems, driving integration and optimization across departments. This role requires a hands-on leader who can manage key platforms like NetSuite and Salesforce while mentoring a small team and collaborating closely with stakeholders in Finance, Sales, Operations, and Executive leadership. The ideal candidate will be adept at balancing strategic initiatives with day-to-day technical execution, ensuring systems are scalable and effective.</p><p><br></p><p>Responsibilities:</p><p>• Manage the company’s internal business applications, with a primary focus on NetSuite and Salesforce, ensuring optimal performance and scalability.</p><p>• Lead and mentor a small team, providing both technical guidance and leadership to support their development.</p><p>• Oversee integrations between core systems, finance tools, reporting platforms, and third-party SaaS solutions.</p><p>• Collaborate with cross-functional teams to gather requirements and translate them into actionable technical solutions.</p><p>• Monitor system upgrades, enhancements, and overall performance to ensure seamless operations.</p><p>• Implement best practices for data security, integrity, access controls, and system documentation.</p><p>• Handle complex application issues, acting as the primary escalation point and managing vendor relationships.</p><p>• Drive automation initiatives, optimize workflows, and improve reporting capabilities to support business growth.</p><p>• Ensure systems are aligned with organizational goals and scalable for future expansion.</p>
