Description:  End User Migration technicians perform endpoint device and user account migration activities related to transitioning users' devices (laptops, desktops, mobile phones/tablets) from one Microsoft-based environment (Active Directory + Office 365) to a different Microsoft environment (Entra, Intune, and Office 365). Each technician will perform activities such as:  Intake of user devices - fill out forms with user information, device usage information Device migration - Use provided tools (e.g. Quest ODM) and PowerShell scripts to execute cutover of devices and Office 365 apps between environments Post-migration quality assurance - Review user device to verify that key software and services are working as expected after migration is completed Post-migration support - Provide desktop / basic application support services to end users immediately after migration; identify and escalate complex or severe issues to migration team leadership   Key Skills: Experience providing desktop computing support services in a corporate environment  Strong attention to detail Well-developed customer service skills  Familiarity with Microsoft Windows desktop operating systems and typical troubleshooting techniques for issues related to user login, Microsoft Office, basic productivity applications, network connectivity, and printers Familiarity with Apple iOS device troubleshooting Ability to work collaboratively in a team environment Ability to maintain a detail oriented demeanor and maintain productivity in an environment where end users may be frustrated by technical challenges related to migration activities Familiarity with Quest ODM, Office 365, and Microsoft Intune a plus

Other Requirements: Travel required most weeks (4-5 days a week) Some weeks will require travel on weekends (Arrive Sunday afternoon / evening for Monday AM start) Some weeks may require work on Saturdays; Some weeks may have option to work on Sunday if customer demand is sufficient Must follow customer guidelines for travel expense reimbursement Must be able to provide a method of payment for hotel lodging expenses and/or security deposit and government ID for hotel check in  Persons with valid US drivers licenses strongly preferred

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