<p>We are looking for a compassionate and detail-oriented Patient Access Specialist to join our healthcare team in Roanoke, Virginia. In this role, you will play a pivotal part in ensuring patients and visitors have a smooth and positive experience, managing essential administrative tasks with care and precision. This is a Contract to permanent position, offering the opportunity to contribute to a dynamic and fast-paced environment where excellent communication and organizational skills are crucial. PLEASE NOTE: The hours for this role include several rotating 11am-11pm shifts weekly, equivalent to full time hours. You will be additionally compensated for the evening/night hours within the shift.</p><p><br></p><p>Responsibilities:</p><p>• Greet patients and visitors warmly, fostering a welcoming and attentive environment.</p><p>• Accurately complete patient registration, verify insurance information, and maintain updated records.</p><p>• Schedule and confirm appointments, ensuring efficient coordination and follow-up.</p><p>• Handle payment processing, including collecting co-pays and balancing daily transactions.</p><p>• Collaborate with clinical and administrative teams to streamline patient flow and enhance service delivery.</p><p>• Safeguard patient privacy by adhering to confidentiality standards and regulations.</p><p>• Respond to patient inquiries with empathy, addressing concerns promptly or escalating them when necessary.</p><p>• Assist patients in understanding insurance coverage and eligibility requirements.</p><p>• Ensure compliance with healthcare policies and procedures to maintain high-quality service.</p>
<p>We are looking for a compassionate and detail-oriented Patient Access Specialist to join our healthcare team in Roanoke, Virginia. In this role, you will be responsible for providing outstanding service to patients and visitors, ensuring their needs are met efficiently and with attention to detail. This Contract to permanent position offers an excellent opportunity to contribute to a fast-paced medical environment while utilizing your organizational and interpersonal skills. Please note that this role is M-F, with either a shift of 8am-4:30pm or 9am-5:30pm.</p><p><br></p><p>Responsibilities:</p><p>• Greet patients and visitors warmly, fostering a welcoming and detail-oriented atmosphere.</p><p>• Perform accurate patient registrations, including verifying insurance details and updating records.</p><p>• Coordinate scheduling for appointments, confirmations, and follow-ups to maintain smooth operations.</p><p>• Process payments and co-pays while balancing daily financial transactions effectively.</p><p>• Collaborate with clinical and administrative staff to ensure seamless patient flow.</p><p>• Maintain strict confidentiality to protect patient privacy and comply with healthcare regulations.</p><p>• Address patient inquiries and concerns with empathy, escalating issues as necessary.</p><p>• Support patients by providing clear information regarding registration, scheduling, and insurance verification.</p><p>• Ensure compliance with healthcare policies and procedures in all interactions.</p><p>• Monitor and report any discrepancies or issues in patient records promptly.</p>
