We are looking for a skilled Customer Service Representative to join our team on a contract basis in Richmond, Virginia. In this role, you will serve as the first point of contact for individuals seeking assistance, offering empathetic and attentive support. This position requires strong communication skills and the ability to handle inquiries efficiently and effectively.<br><br>Responsibilities:<br>• Address incoming calls promptly, aiming to resolve customer inquiries during the initial interaction whenever possible.<br>• Provide accurate information regarding Low Income Public Housing and Housing Choice Voucher Program policies.<br>• Conduct follow-ups to ensure transferred inquiries are resolved in a timely manner.<br>• Uphold customer satisfaction ratings by adhering to established service standards.<br>• Participate in required training sessions to stay informed about organizational policies and practices.<br>• Utilize approved scripts and guidelines to determine whether issues can be resolved immediately or require escalation.<br>• Record call details accurately in the organization's database to ensure proper documentation.
We are looking for a dedicated and personable Customer Service Representative to support a local government entity in Richmond, Virginia. In this Contract position, you will play a vital role in delivering exceptional service, addressing inquiries, and ensuring smooth interactions between constituents and government services. This opportunity allows you to contribute to a community-focused organization committed to transparency and excellence.<br><br>Responsibilities:<br>• Respond to inquiries, concerns, and requests related to government services, programs, and policies in a timely and detail-oriented manner.<br>• Provide guidance to constituents in navigating government processes and procedures, ensuring their needs are met efficiently.<br>• Collaborate with internal departments to gather accurate information and deliver prompt responses to customer inquiries.<br>• Maintain a thorough understanding of local government services, initiatives, and policies to effectively assist constituents.<br>• Handle sensitive information with a high level of confidentiality and discretion.<br>• Perform accurate data entry tasks to document interactions and maintain records.<br>• Direct guests and visitors to appropriate resources or departments as needed.<br>• Adapt to occasional evening or weekend shifts to meet the demands of the role.<br>• Utilize computer software and systems to manage customer interactions and track service requests.
<p>We are looking for a dedicated Customer Service Representative to join our team just outside of Short Pump, Virginia. In this Contract-to-Permanent position, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and supporting the sales team. This role is ideal for someone who excels in communication, organization, and delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Provide accurate quotes to customers for parts and attachments upon request.</p><p>• Assist customers with shipping inquiries and ensure timely communication regarding delivery expectations.</p><p>• Support the sales team by preparing and sending brochures, product specifications, installation instructions, and promotional materials.</p><p>• Reserve equipment for customers requiring serial numbers or pre-payment before purchase orders are finalized.</p><p>• Help manage overdue accounts by assisting with collections and following up on outstanding balances.</p><p>• Process sales orders for various products, including attachments, parts, tracks, and warranty-related items.</p><p>• Ensure customer specifications and dimensions for attachments are correctly documented and provided as needed.</p><p>• Accurately input sales orders and verify all required information is included for seamless processing.</p><p>• Communicate expected delivery times (ETAs) clearly to customers to manage expectations.</p>
We are looking for a detail-oriented and organized Receptionist to join our team in Richmond, Virginia. In this contract position, you will play a pivotal role in managing front desk operations, ensuring smooth communication, and providing exceptional support to both internal and external stakeholders. This opportunity requires strong multitasking skills and a dedication to delivering outstanding customer service.<br><br>Responsibilities:<br>• Greet visitors and clients warmly while managing front desk operations with a high level of organization.<br>• Handle a multi-line phone system, including answering and directing inbound calls efficiently.<br>• Respond to email correspondence promptly and with attention to detail.<br>• Utilize Microsoft Office Suite, including Word, Excel, Outlook, and Teams, to complete administrative tasks.<br>• Maintain and organize office supplies inventory, ensuring timely ordering and restocking as needed.<br>• Support clerical duties such as filing, data entry, and document management.<br>• Coordinate with team members to ensure seamless communication and workflow.<br>• Demonstrate excellent time management to prioritize tasks effectively in a fast-paced environment.<br>• Provide exceptional customer service to address inquiries and resolve concerns.<br>• Assist with scheduling and calendar management as required.
<p>We are looking for an experienced and dynamic Head of Customer Experience to lead a global team focused on delivering exceptional service and engagement. Based in Richmond, Virginia, this role involves managing team leaders and representatives to ensure the highest standards of customer satisfaction. The ideal candidate will possess strong leadership skills and a strategic mindset to drive performance and innovation.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage a global customer experience team, including three team leaders and approximately 40 representatives.</p><p>• Develop and implement strategies to enhance customer engagement and satisfaction across all channels.</p><p>• Lead the team in achieving key performance metrics and operational goals.</p><p>• Collaborate with stakeholders to identify opportunities for improving customer experience processes.</p><p>• Monitor and evaluate team performance, providing guidance and support to ensure continuous improvement.</p><p>• Build and maintain relationships with major donors to support organizational growth.</p><p>• Drive donor solicitation initiatives, focusing on securing major gifts and contributions.</p><p>• Ensure efficient business operations related to customer experience and donor relations.</p><p>• Analyze data and feedback to inform decision-making and strategic planning.</p><p>• Stay up-to-date with industry trends and best practices to maintain a competitive edge.</p>
We are looking for an experienced and strategic Chief Financial Officer (CFO) to lead the financial operations of our organization in Newport News, Virginia. This role is pivotal in driving the company’s growth through effective financial planning, compliance, and leadership. The ideal candidate will bring strong expertise in real estate or property management and a proven ability to enhance operational and financial performance.<br><br>Responsibilities:<br>• Develop and implement financial strategies to support the company’s growth and long-term objectives.<br>• Manage corporate and client cash flow, oversee banking relationships, and ensure compliance with debt agreements.<br>• Collaborate with leadership on mergers and acquisitions, financing structures, and transaction closings.<br>• Lead the Accounting department to ensure accurate and timely financial reporting for managed properties.<br>• Prepare and present financial statements to the Board of Directors and other key stakeholders.<br>• Maintain robust internal controls and enhance financial systems to improve efficiency and data integrity.<br>• Coordinate external audits, tax planning, and filings while staying current with regulatory changes.<br>• Provide mentorship and conduct performance evaluations for direct reports, fostering a culture of accountability and innovation.<br>• Oversee risk management strategies, including insurance procurement and legal compliance.<br>• Drive cross-functional initiatives that improve profitability, operational efficiency, and stakeholder satisfaction.
We are looking for a Chief Financial Officer (CFO) to lead and oversee the financial operations of our healthcare organization in Richmond, Virginia. This role is critical in ensuring the organization's fiscal health, driving strategic goals, and aligning financial decisions with the mission of providing exceptional patient care. The ideal candidate will bring expertise in financial leadership, risk management, and collaboration with key stakeholders.<br><br>Responsibilities:<br>• Develop and execute comprehensive financial strategies that support the organization's long-term growth and mission.<br>• Conduct detailed financial forecasting and modeling to ensure sustainability and identify growth opportunities.<br>• Collaborate with executive leadership to integrate financial priorities into organizational planning.<br>• Assess and mitigate financial risks, ensuring the organization is prepared for economic challenges.<br>• Manage insurance coverage, including liability and malpractice, to safeguard organizational assets.<br>• Oversee capital expenditures and ensure investments align with strategic objectives.<br>• Partner with clinical and administrative leaders to balance financial decisions with patient care priorities.<br>• Lead and mentor finance teams, fostering a culture of accountability and excellence.<br>• Represent the organization in financial discussions with external stakeholders, including auditors, regulators, and government officials.<br>• Identify and evaluate investment opportunities to drive financial growth and stability.
