<p>Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where you can make a meaningful impact every day? Our client a leader in the manufacturing industry, is seeking a Customer Service Specialist to join their team! Bring your excellent communication and problem-solving skills to this vital role, where you’ll be the primary point of contact for our customers, ensuring their satisfaction and strengthening lasting relationships.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer customer inquiries via phone, email, and other channels, providing prompt and accurate information about products, services, and order statuses.</li><li>Process customer orders, returns, and exchanges, ensuring timely and efficient resolution.</li><li>Collaborate with internal teams—such as production, shipping, and sales—to address customer needs and resolve any issues.</li><li>Maintain detailed and accurate customer records, including communication history and order details.</li><li>Proactively identify customer pain points and provide feedback to management to enhance processes and customer satisfaction.</li><li>Handle escalated customer concerns professionally, ensuring resolutions align with company policies.</li></ul>

<ul><li>Experience: 2+ years in customer service, preferably in a manufacturing or related industry.</li><li>Education: High school diploma required; associate or bachelor’s degree in a related field is a plus.</li><li>Skills: Strong communication and interpersonal skills, excellent problem-solving abilities, and the ability to remain calm under pressure.</li><li>Working knowledge of customer service software, CRM systems, and Microsoft Office Suite.</li><li>Familiarity with manufacturing processes, order systems, or supply chain management is highly desirable but not required.</li></ul><p><br></p>

<h3 class="rh-display-3--rich-text">TalentMatch^®</h3> <p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/us/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit <a href="https://roberthalf.gobenefits.net/" target="_blank">roberthalf.gobenefits.net</a> for more information.</p> <p>© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to <a href="https://www.roberthalf.com/us/en/terms">Robert Half’s Terms of Use</a>.</p>