We are looking for a skilled Customer Service Representative II to join our team in Raleigh, North Carolina. This long-term contract position offers an exciting opportunity to contribute to customer satisfaction, sales growth, and operational excellence. The ideal candidate will bring strong communication and interpersonal skills, along with a commitment to driving continuous improvement in service delivery.<br><br>Responsibilities:<br>• Deliver exceptional customer service by addressing inquiries and resolving concerns in a timely and detail-oriented manner.<br>• Collaborate with the sales team to identify opportunities for growth and assist in achieving revenue targets.<br>• Maintain accurate records and databases to ensure seamless access to customer and sales information.<br>• Develop and implement strategies to enhance customer satisfaction and loyalty.<br>• Participate in quality assurance processes, ensuring compliance with ISO standards and company policies.<br>• Train and support new team members to ensure they are equipped with the necessary skills and knowledge.<br>• Analyze competitive market trends to suggest improvements in service and product offerings.<br>• Contribute to planning and coordination of office functions to enhance operational efficiency.<br>• Drive continuous improvement initiatives to optimize service delivery and customer experience.<br>• Provide input on policy updates to align with industry standards and customer needs.
<p>Robert Half has partnered with a stable and growing nonprofit organization based in Durham, North Carolina to assist them in hiring a Staff Accountant. A bachelor’s degree in accounting, finance or business administration and at least 3 years of accounting experience is required for consideration. The ideal candidate will play a vital role in maintaining accurate financial records and ensuring compliance with applicable regulations. This role requires experience in bank and account reconciliations, month-end close processes, preparing journal entries, and managing sales tax reporting.</p><p><br></p><p>Responsibilities:</p><p>• Perform timely reconciliations of bank accounts, addressing discrepancies to ensure accurate financial records.</p><p>• Reconcile balance sheet and income statement accounts, identifying and resolving any discrepancies.</p><p>• Assist in month-end close procedures by preparing and posting journal entries and generating financial statements.</p><p>• Calculate and file sales tax reports accurately, ensuring compliance with state regulations.</p><p>• Prepare and post recurring and non-recurring journal entries with appropriate supporting documentation.</p><p>• Support the preparation of internal and external financial reports in accordance with organizational requirements.</p><p>• Stay up-to-date on nonprofit accounting practices and ensure adherence to regulatory compliance.</p><p>• Collaborate with the finance team and other departments to achieve organizational financial objectives.</p><p>• Provide assistance during audits by preparing schedules and responding to auditor inquiries.</p>
<p>Robert Half is recruiting for a skilled Financial Analyst to join our client's team in Durham, North Carolina. In this role, you will play a critical part in managing financial processes, analyzing data, and supporting accounting activities. The ideal candidate will bring at least five years of experience in financial analysis or accounting, with a preference for expertise in the Retail or Consumer Goods </p><p><br></p><p>Responsibilities:</p><p>• Perform month-end close tasks including preparing journal entries, analyzing accruals, and reconciling accounts.</p><p>• Handle daily accounting transactions, conduct reconciliations, and provide ad hoc financial analyses as required.</p><p>• Assist in the preparation of accurate financial statements and internal reports.</p><p>• Monitor and reconcile inventory transactions across accounting software, inventory systems, and retail platforms.</p><p>• Analyze inventory movements, shrinkage, and cost variances to identify trends and areas for improvement.</p><p>• Evaluate retail sales and inventory data across multiple systems, ensuring the accuracy of purchase orders and invoices.</p><p>• Manage retail payment applications, resolving short payments or deductions in a timely manner.</p><p>• Investigate and resolve payment disputes, chargebacks, and other deductions in collaboration with retail partners and brokers.</p><p>• Collaborate with sales, operations, and external brokers to align on retail financial processes and resolve discrepancies.</p><p>• Support financial and business initiatives by creating models, reports, and analyses using Excel.</p><p><br></p><p>For immediate consideration please contact Steve Fields at 919-787-8226</p>
<p>Robert Half has partnered with a growing stable construction company in Raleigh to assist them in hiring an experienced AR/Collections Specialist. To be considered for this permanent position, the successful applicant will have project base collections experience in the construction, architecture. contracting or engineering industry. In this role, you will focus on managing accounts receivable, driving collections efforts, and ensuring accurate financial reporting. This position is ideal for someone with strong analytical skills and a passion for optimizing processes. This company offers a very flexible hybrid schedule that allows almost a fully remote work situation. Job candidates must reside in North Carolina to be considered for this permanent AR/Collections Specialist position. </p><p><br></p><p>Responsibilities:</p><p>• Lead collections efforts to recover overdue payments, collaborating with internal teams to ensure timely resolution.</p><p>• Prepare and reconcile accounts receivable aging reports and other financial documents to align with the general ledger.</p><p>• Develop and monitor key performance indicators (KPIs) related to collections and accounts receivable to assess and improve efficiency.</p><p>• Process incoming cash and check payments using a paperless system, ensuring accurate and prompt recording of transactions.</p><p>• Investigate and resolve issues related to unapplied cash, ensuring proper allocation to client invoices.</p><p>• Support month-end reporting processes, including generating and reconciling financial reports.</p><p>• Optimize shared services accounts receivable processes to enhance performance and streamline workflows.</p><p>• Maintain accurate financial records and dashboards to provide clear visibility into accounts receivable metrics.</p><p>• Collaborate with other departments to address billing discrepancies and improve client communication.</p><p>• Ensure compliance with company policies and industry standards in all accounts receivable activities.</p>
