We are looking for a Technical Account Manager to lead and oversee technical support operations in Salem, Oregon. This role requires a strategic thinker who can manage client relationships, ensure service delivery excellence, and drive account growth. The ideal candidate will possess strong leadership skills and a deep understanding of IT infrastructure and managed services. <br> Responsibilities: • Serve as the primary point of contact between clients and internal teams, fostering effective communication and collaboration. • Build and nurture strong, long-term relationships with key stakeholders to ensure client satisfaction. • Conduct regular account reviews and strategic planning sessions to align services with client needs. • Oversee service delivery, ensuring adherence to SLAs and proactively addressing performance issues. • Collaborate with technical teams to resolve escalations and enhance service quality. • Identify opportunities for upselling and cross-selling services to drive revenue growth. • Lead contract renewals and negotiations, ensuring favorable outcomes for both the organization and clients. • Maintain accurate records of client interactions, contracts, and service agreements. • Work closely with sales, operations, and technical teams to align on client objectives and goals. • Participate in onboarding new clients and ensuring smooth account transitions.
<p>Join Us as Our Next Technology Trailblazer—Director of IT</p><p><br></p><p>Are you ready to set the standard for digital leadership and innovation? We are seeking a forward-thinking Director of Information Technology (IT Director), a senior leader who will shape and deliver our technology vision in direct alignment with business goals. In this pivotal role, you will architect and implement dynamic technology strategies designed to elevate employee productivity, harness AI and automation, and optimize systems to fuel scalable growth—without a matching increase in headcount.</p><p>You'll pioneer advanced digital capabilities that give our clients an edge in the marketplace—introducing solutions that our competitors haven’t even imagined yet. While driving innovation, you’ll also ensure that every advancement upholds our commitment to data security, privacy, and regulatory compliance, maintaining a robust, modern, and resilient security posture across the organization.</p><p>If you’re passionate about strategic impact and redefining what’s possible with technology, we invite you to lead the way as our next IT Director.</p><p><br></p><p><br></p>
