<p>Our client, a leader in providing document management and process automation solutions, is seeking a dynamic <strong>Inside Sales/Appointment Setter</strong> to join their team on a <strong><u>contract-to-hire basis in Plano, TX.</u></strong></p><p><br></p><p><strong>Position Overview:</strong></p><p>As an Inside Sales/Appointment Setter, you will play a crucial role in generating new business opportunities and building relationships with prospective clients. You will work closely with the sales and marketing teams, reaching out to potential leads, scheduling appointments, and contributing to the success of the organization's growth objectives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Lead Generation & Prospecting:</strong></p><ul><li>Identify, research, and target potential clients in industries that would benefit from document management and process automation solutions.</li><li>Effortlessly collaborate with the sales team to align strategies for prospect outreach based on target markets.</li></ul><p><strong>Outbound Calls & Engagement:</strong></p><ul><li>Proactively conduct outbound calls to introduce potential clients to the company's innovative solutions.</li><li>Follow up on inbound leads generated by marketing campaigns to build meaningful connections and convert interest into appointments.</li></ul><p><strong>Appointment Setting:</strong></p><ul><li>Schedule meetings or demonstrations for senior sales representatives to present tailored solutions to prospective clients.</li><li>Ensure all appointments are appropriately logged in the CRM system and confirmed with clients.</li></ul><p><strong>Pipeline Management:</strong></p><ul><li>Document all client interactions and maintain up-to-date information on leads in the company CRM system.</li><li>Monitor and nurture leads throughout the sales cycle to ensure follow-through and conversion.</li></ul><p><strong>Knowledge & Training:</strong></p><ul><li>Develop a strong understanding of document management tools and process automation technologies to effectively communicate their value to prospects.</li><li>Continuously stay up to date with industry trends and the competitive landscape.</li></ul>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
<p><strong>About the Role:</strong></p><p> We’re looking for a dynamic and detail-oriented <strong>PR Account Executive</strong> to join our growing team. This role is ideal for someone with <strong>2–4 years of agency experience</strong>, who thrives in a fast-paced environment and has a passion for storytelling—especially in the <strong>restaurant and hospitality space</strong>.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage day-to-day client communications and deliverables across multiple accounts</li><li>Develop and execute strategic PR campaigns that drive media coverage and brand awareness</li><li>Pitch media and secure placements in local, regional, and national outlets</li><li>Draft press materials including releases, media alerts, and briefing documents</li><li>Monitor media coverage and compile client reports</li><li>Support event planning and on-site media coordination</li><li>Collaborate with internal teams on content creation and social media integration</li></ul>
<p>We are looking for a dynamic Sr. Account Executive to join our team in Dallas, Texas. This role is ideal for an experienced PR and communications expert who excels at crafting compelling narratives and delivering impactful results for clients. As part of our award-winning agency, you will manage diverse client portfolios, build strong media relationships, and execute strategic campaigns that drive measurable outcomes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Develop and execute tailored public relations strategies for a variety of B2B and B2C clients.</li><li>Manage client accounts, ensuring campaigns align with objectives and deliver meaningful results.</li><li>Build and maintain relationships with media professionals, securing coverage and enhancing brand visibility.</li><li>Monitor industry trends to identify opportunities for proactive storytelling and thought leadership.</li><li>Provide guidance and foster growth for entry-level team members and interns.</li><li>Collaborate with agency leadership to support new business development initiatives.</li><li>Create high-quality written materials, including press releases, pitches, and client messaging.</li><li>Elevate client visibility through innovative storytelling and strategic media relations.</li><li>Oversee the positioning and messaging for clients across industries such as banking, franchising, and commercial real estate.</li><li>Track campaign performance metrics and present insights to clients.</li></ul>
