Add your latest resume to match with open positions.
4 results for Customer Service Representative in Pittsfield, MA
- Albany, NY
- onsite
- Temporary / Contract
- 19 - 21 USD / Hourly
- <p>We're partnering with a highly respected nonprofit organization that is actively growing its Member Support team. If you're looking for more than just your next job, this role offers long-term career growth, exceptional benefits upon permanent hire, and the opportunity to work for an organization that makes a meaningful impact in the community!</p><p><br></p><p><strong>What You'll Be Doing:</strong></p><p>• Assisting members in person, over the phone, and via online communication</p><p>• Answering questions and resolving service-related issues</p><p>• Processing transactions and maintaining accurate records</p><p>• Identifying member needs and recommending solutions</p><p>• Building strong customer relationships</p><p>• Working as part of a collaborative, customer-focused team</p><p><br></p><p><strong>We're Looking For People Who:</strong></p><p>• Enjoy helping others and creating a positive experience</p><p>• Build relationships easily and communicate effectively</p><p>• Thrive in a fast-paced environment</p><p>• Demonstrate professionalism, reliability, and a willingness to learn</p><p>• Bring flexibility and dependability to the team</p><p>• Want an opportunity to grow with a respected organization</p><p><br></p><p><strong>What You'll Need:</strong></p><p>• Customer service experience or other people-focused experience</p><p>• Strong communication and problem-solving skills</p><p>• Comfort learning new systems and technology</p><p>• Ability to multitask while maintaining accuracy and professionalism</p><p><br></p><p><strong>Schedule: Consistent two-week rotating schedule with a mix of day and evening shifts, plus alternating Saturdays</strong></p><p>-7:00 AM - 5:00 PM (Day)</p><p>-9:00 AM - 7:00 PM (Evening)</p><p>-8:00 AM - 2:00 PM (Saturday)</p><p>-Schedules provided in advance</p><p>-Predictable rotating schedule</p><p>-Alternating Saturday coverage</p><p>-Potential scheduling flexibility as needed</p><p><br></p><p><strong>Great Backgrounds Include:</strong></p><p>• Customer Service</p><p>• Retail</p><p>• Hospitality</p><p>• Banking</p><p>• Call Center</p><p>• Administrative Support</p><p><br></p><p><strong>Why This Opportunity Stands Out:</strong></p><p>• Temp-to-hire with long-term potential</p><p>• Strong training and career development opportunities</p><p>• Supportive culture and team environment</p><p>• Opportunity to work for a highly recognized organization with a longstanding commitment to the communities it serves</p><p><br></p><p><strong>Transportation-Friendly:</strong> Locations are accessible via the CDTA bus line, making commuting convenient for those who utilize public transportation.</p><p><br></p><p>Interested? We'd love to tell you more!</p><p><br></p><p><strong>Call Parker Huguley or Mary Christman @ 518-462-1430</strong></p><p><br></p><p>We look forward to speaking with you!</p>
- 2026-11-12T00:00:00Z
- Coxsackie, NY
- onsite
- Temporary to Hire
- 22 - 30 USD / Hourly
- <p><strong>Customer Service Lead</strong></p><p><em>Coxsackie, NY | Contract Opportunity</em></p><p><br></p><p>Are you a customer service professional who loves creating order, improving processes, and leading by example? We're partnering with a growing manufacturing organization in <strong>Coxsackie, NY </strong>seeking a <strong>Customer Service Lead </strong>who can elevate the customer experience while helping shape the future of the department.</p><p><br></p><p>This is more than a traditional customer service role. You'll serve as a key resource for customers, collaborate across multiple departments, streamline processes, develop standard operating procedures, and help build a customer service function that is efficient, responsive, and best-in-class. If you're someone who thrives in a fast-paced environment, enjoys solving problems, and is excited by the opportunity to make a lasting impact, we'd love to hear from you.</p><p><br></p><p><strong>What You'll Be Doing</strong></p><p><strong>Lead Process Improvement & Team Development</strong></p><ul><li>Develop and maintain Standard Operating Procedures (SOPs) to create consistency, efficiency, and scalability.</li><li>Evaluate and modernize current customer service processes, workflows, and strategies.</li><li>Identify opportunities for continuous improvement and implement solutions that enhance service quality and operational performance.</li><li>Help establish best practices and support the ongoing growth of the customer service function.</li></ul><p><strong>Deliver an Exceptional Customer Experience</strong></p><ul><li>Become a trusted product resource and assist customers with product applications, order quantities, and related inquiries.</li><li>Respond promptly and professionally to customer requests while ensuring a high level of service and satisfaction.</li><li>Manage customer orders from entry through fulfillment, verifying pricing, shipping instructions, warehouse selection, and delivery requirements.</li><li>Prepare quotations, samples, and other customer requests accurately and efficiently.</li></ul><p><strong>Drive Operational Excellence</strong></p><ul><li>Partner closely with sales, operations, production, shipping, and warehouse teams to ensure customer expectations are met.</li><li>Monitor daily customer service and shipping activity, proactively identifying and resolving issues.</li><li>Track customer concerns, order discrepancies, and service trends while maintaining detailed documentation.</li><li>Ensure accuracy, accountability, and responsiveness across all customer-facing processes.</li></ul>
- 2026-10-27T00:00:00Z
- Albany, NY
- onsite
- Temporary / Contract
- 17 - 18 USD / Hourly
- <p>We are looking for two <strong>Call Center Specialists</strong> to support retailer communications and deliver responsive service from Albany, New York. These Contract positions focus on handling daily outreach and inbound inquiries while helping retailers maintain accurate instant ticket inventory and stay informed about current game offerings. The ideal candidates bring customer-focused approach, strong organization, are very comfortable on the phones, and have the ability to manage multiple priorities in a fast-paced call center environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Coordinate and complete the daily call queue with accuracy, urgency, and consistent follow-through.</p><p>• Respond to incoming calls from retailers, address questions clearly, and provide timely support for order-related concerns.</p><p>• Share updates on active games, upcoming launches, jackpot activity, and promotional programs so retailers can plan effectively.</p><p>• Review and prepare required forms and documentation, ensuring all records are completed correctly and submitted on time.</p><p>• Partner with retailers and internal teams to research ordering discrepancies, shipment issues, and inventory-related questions.</p><p>• Conduct outbound follow-up with retailers who have not yet confirmed their orders and help secure timely responses.</p><p>• Use computer-based tools, including Enterprise Series and customer service systems, to enter information and track interactions.</p><p>• Balance multiple tasks throughout the day while maintaining service quality and meeting productivity expectations.</p><p>• Expand knowledge through cross-training to provide broader team support and improve issue resolution coverage.</p>
- 2026-10-30T00:00:00Z
- Albany, NY
- onsite
- Temporary / Contract
- 19 - 21 USD / Hourly
- <p>We’re partnering with a well-respected nonprofit that is growing its Member Support team. If you want more than your next job, this temp-to-hire role offers long-term potential, strong training, room to grow your career, and excellent benefits once you’re hired permanently. You’ll join a supportive team at a well-known organization with a long history of serving its communities, and you’ll have the chance to make a real difference in the community!</p><p><strong>What You’ll Do:</strong></p><ul><li>Help members in person, by phone, and online</li><li>Answer questions and resolve service issues</li><li>Process transactions and keep accurate records</li><li>Identify member needs and suggest the right solutions</li><li>Build lasting customer relationships</li><li>Work with a collaborative, customer-focused team</li></ul><p><strong>We’re Looking For People Who:</strong></p><ul><li>Love helping others and creating a great experience</li><li>Connect easily with people and communicate clearly</li><li>Do well in a fast-paced environment</li><li>Are professional, reliable, and eager to learn</li><li>Bring flexibility and dependability to the team</li><li>Want to grow with a respected organization</li></ul><p><strong>What You’ll Need:</strong></p><ul><li>Customer service or other people-facing experience</li><li>Strong communication and problem-solving skills</li><li>Comfort picking up new systems and technology</li><li>Ability to multitask while staying accurate and professional</li></ul><p><strong>Schedule:</strong> Two-week rotation of day and evening shifts, plus every other Saturday</p><ul><li>Day: 7:00 AM – 5:00 PM</li><li>Evening: 9:00 AM – 7:00 PM</li><li>Saturday: 8:00 AM – 2:00 PM</li><li>Schedules are set in advance, with some flexibility depending on business needs</li></ul><p><strong>Great Backgrounds Include:</strong></p><ul><li>Customer Service</li><li>Retail</li><li>Hospitality</li><li>Banking</li><li>Call Center</li><li>Administrative Support</li></ul><p><strong>Easy to Get To:</strong> Locations are on the CDTA bus line, which makes commuting easy if you use public transportation.</p><p><strong>Interested? We’d love to tell you more!</strong></p><p><br></p><p>Call Parker Huguley or Mary Christman at 518-462-1430. We look forward to hearing from you!</p>
- 2026-11-12T00:00:00Z