We are looking for a skilled Help Desk Analyst to join our team in Beaver Falls, Pennsylvania. This is a contract position within the construction/contractor industry, where you will play a critical role in providing technical support and resolving IT-related issues. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and the ability to deliver exceptional customer service.<br><br>Responsibilities:<br>• Provide technical support to end users by troubleshooting and resolving hardware and software issues.<br>• Manage user accounts, including onboarding, modifications, and deactivation processes.<br>• Maintain and upgrade computer hardware and peripherals, ensuring accurate documentation and inventory tracking.<br>• Resolve escalated tickets related to network and server issues, offering root-cause analysis for application and system problems.<br>• Utilize corporate processes such as incident, problem, and change management in daily operations.<br>• Offer guidance and support to Tier 1 and Tier 2 team members, ensuring efficient issue resolution.<br>• Implement hardware deployments using Intune and assist with Microsoft 365 Suite applications.<br>• Collaborate on the maintenance and improvement of proprietary systems, databases, and network infrastructure.<br>• Ensure timely closure of service desk tickets while adhering to customer service standards.<br>• Analyze complex business problems and propose effective technical solutions to support organizational goals.
<p>We are looking for a detail-oriented Help Desk Analyst I to join our team on a contract basis in Saxonburg, Pennsylvania. In this role, you will provide technical support to end-users, handling a variety of tasks including troubleshooting issues, repairing devices, and managing service desk tickets. This position is expected to run from November through the end of January with the strong possibility of being extended. </p><p><br></p><p>Responsibilities:</p><p>• Respond to and resolve help desk tickets in a timely and efficient manner.</p><p>• Troubleshoot and diagnose technical issues related to Microsoft Windows 10 and other software.</p><p>• Perform Chromebook repairs and ensure devices are functioning properly.</p><p>• Provide support for printers, interactive TVs, and other hardware.</p><p>• Utilize Active Directory for user account management and troubleshooting.</p><p>• Assist with basic network troubleshooting and connectivity issues.</p><p>• Maintain detailed records of support requests and resolutions.</p><p>• Collaborate with team members to address recurring technical issues.</p><p>• Offer guidance and technical expertise to end-users as needed.</p>
<p>Responsibilities and Duties:</p><p>• Collect, organize, and analyze products and operational costs into a database of expenses</p><p>• Develop and implement cost standards</p><p>• Reviewing actual costs versus cost standards for inaccuracies and variances</p><p>• Record cost information for use in controlling expenditures.</p><p>• Validate and analyze the cost of goods sold as part of the month-end close</p><p>• Reconcile and manage accrued accounts payable un-invoiced receipts</p><p>• Provide support for annual physical inventories and cycle counts including inventory analysis</p><p>• Collaborate with operations, purchasing, and management teams to improve efficiency and cost savings</p><p>• Data entry and computation </p><p>• Generate journal entries based on monthly account</p><p><br></p><p>Qualifications:</p><p>• U.S. Work Authorization</p><p>• Degree in Accounting Finance, or other relevant business field</p><p>• 1 - 2 years of work experience as a cost accountant, cost analyst, accountant, or similar role</p><p>• Proficiency in Microsoft Office including Excel, Word, Outlook Email as well as ERP/accounting systems</p><p>• Excellent analytical skills with an attention to detail</p><p>• Integrity, with an ability to handle confidential information</p><p>• Time management skills, ability to function in high pressure situations and prioritize multiple tasks in a fast-paced environment</p><p>• Ability to work independently and as part of a team.</p><p>• Be dependable, on-time, and have reliable transportation</p><p>• Demonstrated skill in ERP Software is a plus</p>
