We are looking for a detail-oriented Fraud Analyst to support ecommerce order protection efforts for a telecom services organization in Phoenix, Arizona. This Long-term Contract position focuses on assessing online transactions, identifying suspicious activity, and helping reduce business risk through timely and accurate decision-making. The ideal candidate is comfortable investigating fraud-related issues, documenting findings, and collaborating with internal teams to address order concerns and customer-impacting issues. Responsibilities: • Evaluate online orders flagged for potential fraud and decide whether transactions should be approved, escalated, or stopped based on risk indicators. • Investigate suspicious ecommerce activity involving identity misuse, payment fraud, and shipment-related concerns while maintaining clear and accurate case records. • Review alerts generated by fraud screening tools and analyze transaction patterns to determine potential exposure to the business. • Coordinate with fulfillment centers and shipping partners when urgent action is needed to cancel, intercept, or redirect questionable orders. • Provide support during high-volume periods, including independent coverage during evenings, holidays, or other peak business times. • Contribute to reporting and trend analysis by identifying recurring fraud patterns and preparing information requested by leadership. • Assist with related customer service and investigative team activities as operational priorities shift. • Maintain organized documentation of findings, actions taken, and case outcomes to support ongoing fraud prevention efforts.

• Experience reviewing fraudulent or potentially high-risk transactions in an ecommerce, telecom, or customer operations environment. • Working knowledge of credit card fraud, identity theft indicators, and common ecommerce fraud schemes. • Ability to conduct fraud investigations, assess risk, and make sound decisions with limited supervision. • Strong written communication skills, including clear email correspondence and thorough case documentation. • Familiarity with fraud analytics, transaction monitoring, and identifying suspicious behavioral patterns. • Ability to manage multiple cases efficiently in a fast-paced setting with changing priorities. • Proficiency in collaborating across teams to resolve order issues and support fraud prevention objectives.

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Phoenix, Arizona
onsite
Temporary / Contract
25 - 25 USD / Hourly
We are looking for a detail-oriented Fraud Analyst to support ecommerce order protection efforts for a telecom services organization in Phoenix, Arizona. This Long-term Contract position focuses on assessing online transactions, identifying suspicious activity, and helping reduce business risk through timely and accurate decision-making. The ideal candidate is comfortable investigating fraud-related issues, documenting findings, and collaborating with internal teams to address order concerns and customer-impacting issues. Responsibilities: • Evaluate online orders flagged for potential fraud and decide whether transactions should be approved, escalated, or stopped based on risk indicators. • Investigate suspicious ecommerce activity involving identity misuse, payment fraud, and shipment-related concerns while maintaining clear and accurate case records. • Review alerts generated by fraud screening tools and analyze transaction patterns to determine potential exposure to the business. • Coordinate with fulfillment centers and shipping partners when urgent action is needed to cancel, intercept, or redirect questionable orders. • Provide support during high-volume periods, including independent coverage during evenings, holidays, or other peak business times. • Contribute to reporting and trend analysis by identifying recurring fraud patterns and preparing information requested by leadership. • Assist with related customer service and investigative team activities as operational priorities shift. • Maintain organized documentation of findings, actions taken, and case outcomes to support ongoing fraud prevention efforts.
2026-09-29T00:00:00Z