We are looking for a skilled Help Desk Analyst II to join our team in Phoenix, Arizona. In this long-term contract role, you will be responsible for providing technical support and resolving IT-related issues to ensure seamless operations. This position offers an excellent opportunity to apply your expertise in troubleshooting and system support within a collaborative environment.<br><br>Responsibilities:<br>• Respond to and resolve technical support requests submitted via the service desk system.<br>• Troubleshoot and address issues related to Active Directory and Windows environments.<br>• Provide assistance with Windows 10 setup, maintenance, and problem resolution.<br>• Diagnose and solve basic IT-related problems to ensure uninterrupted workflow.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Collaborate with team members to improve support processes and enhance user satisfaction.<br>• Offer guidance and training to end-users to optimize their use of IT systems.<br>• Monitor and prioritize service tickets to ensure timely resolution.<br>• Escalate complex issues to higher-level support when necessary.<br>• Ensure adherence to company policies and standards in all IT support activities.
<p>As a Non-profit Business Analyst, you will be responsible for building, maintaining, and delivering reports and dashboards that support program, grant, and operational needs across the organization. You will analyze data to identify trends and answer business questions, working closely with internal teams to understand how data is collected and what information is needed for accurate reporting. This role is centered on developing Power BI reporting solutions that evolve as organizational priorities change. You will proactively seek out information, ensure data quality across systems, and deliver reliable insights that support the organization's mission and reporting requirements.</p><p><strong> </strong></p><p><strong>What You’ll Do</strong></p><ul><li>Build, maintain, and deliver recurring and ad hoc reports and dashboards in Power BI to support program, grant, and operational reporting needs.</li><li>Work with internal teams to understand what data is collected, where it lives, and what information is needed, translating requests into clear, accurate reporting solutions.</li><li>Analyze data to answer business questions, identify trends, and surface insights that support program outcomes, grant requirements, and organizational priorities.</li><li>Collect, clean, and organize data from multiple systems, including Apricot, HubSpot, Snowflake, and other internal sources, ensuring accuracy and consistency.</li><li>Develop and maintain data models and queries using SQL, preparing datasets for reliable reporting and analysis.</li><li>Ensure data quality and integrity by performing regular audits, validating metrics, and resolving data inconsistencies.</li><li>Maintain and support reporting processes and data workflows, identifying opportunities to improve efficiency, automation, and consistency.</li><li>Document data sources, definitions, and reporting processes to support transparency, repeatability, and shared understanding across teams.</li><li>Adapt reports and dashboards as needs change, responding to evolving priorities, new questions, and updated requirements.</li><li>Stay current with reporting and analytics best practices, applying improvements that strengthen reporting accuracy and usability.</li></ul><p><br></p>
<p><strong>Overview of the Role</strong></p><p>As a Non-profit Business Analyst, you will be responsible for building, maintaining, and delivering reports and dashboards that support program, grant, and operational needs across the organization. You will analyze data to identify trends and answer business questions, working closely with internal teams to understand how data is collected and what information is needed for accurate reporting. This role is centered on developing Power BI reporting solutions that evolve as organizational priorities change. You will proactively seek out information, ensure data quality across systems, and deliver reliable insights that support the organization’s mission and reporting requirements.</p><p><strong> </strong></p><p><strong>What You’ll Do</strong></p><ul><li>Build, maintain, and deliver recurring and ad hoc reports and dashboards in Power BI to support program, grant, and operational reporting needs.</li><li>Work with internal teams to understand what data is collected, where it lives, and what information is needed, translating requests into clear, accurate reporting solutions.</li><li>Analyze data to answer business questions, identify trends, and surface insights that support program outcomes, grant requirements, and organizational priorities.</li><li>Collect, clean, and organize data from multiple systems, including Apricot, HubSpot, Snowflake, and other internal sources, ensuring accuracy and consistency.</li><li>Develop and maintain data models and queries using SQL, preparing datasets for reliable reporting and analysis.</li><li>Ensure data quality and integrity by performing regular audits, validating metrics, and resolving data inconsistencies.</li><li>Maintain and support reporting processes and data workflows, identifying opportunities to improve efficiency, automation, and consistency.</li><li>Document data sources, definitions, and reporting processes to support transparency, repeatability, and shared understanding across teams.</li><li>Adapt reports and dashboards as needs change, responding to evolving priorities, new questions, and updated requirements.</li><li>Stay current with reporting and analytics best practices, applying improvements that strengthen reporting accuracy and usability.</li></ul><p><br></p>
We are looking for an experienced IT Director to oversee and manage the technology operations of our organization in Phoenix, Arizona. The ideal candidate will provide strategic leadership in IT infrastructure, ensuring optimal performance and security across all systems. This role demands a hands-on approach to problem-solving and a forward-thinking mindset to align technology solutions with business objectives.<br><br>Responsibilities:<br>• Direct and manage IT operations, ensuring seamless functionality and performance across all systems.<br>• Lead deskside support teams to address technical issues efficiently and maintain high user satisfaction.<br>• Oversee hardware deployments and ensure timely installation and configuration of computer systems.<br>• Implement and maintain robust backup technologies to protect organizational data.<br>• Manage and optimize Cisco technologies to enhance network performance and security.<br>• Develop and enforce IT policies and protocols to maintain compliance and operational efficiency.<br>• Collaborate with other departments to align IT strategies with business goals.<br>• Monitor system performance and troubleshoot issues to minimize downtime.<br>• Research and recommend new technologies to improve business processes and IT capabilities.
<p>Job Title:</p><p>Principal Engineer I - Full Stack Developer</p><p><br></p><p>What you'll do:</p><p>The role is part of Digital Banking team, specifically working on Digital Account Onboarding (DAO) platform and technologies. As a Principal Engineer I you'll provide SME expertise in your respective domain as well as adjacent domains to ensure solutions are safe, secure, compliant and reliable. You'll identify development and support needs as well as take on large and complex design responsibilities supporting project tasks. You'll also engage with project and business sponsors refining requirements and objectives of targeted solutions. As a Principal Engineer I, you also facilitate dialogue and activities, and work to ensure team collaboration including teams outside of your domain. In this role, you'll also develop the technical features while also guiding junior engineers.</p><p>Work on the current DAO platform Temenos to integrate, develop new features while enhancing the existing feature in alignment with business requirements and priorities</p><p>Provide production support, timely resolution of incidents, and communication to business stakeholders</p><p>Build the solution design of efforts that can be handed off to lower level engineers for execution assuring reuse of platforms where possible.</p><p>Review technical plans developed by lower level engineers and analysts to assure quality designs prevail which can support the volumetrics of our business partners objectives.</p><p>Build comprehensive measurement dashboards that give performance insight into key applications of the bank which can feed operational results of our business partners.</p><p>Work independently or sometimes with architecture team counterparts to lay out the final documentation required for proper ongoing reference of the given solution, including physical and logical layouts with cross reference to use case models while enforcing standards, as well as assisting in the modification or buildout of procedures that support areas of operations across IT.</p>
<p>We are seeking a Sr. IAM Engineer with deep experience assessing current state, designing target-state architectures, and implementing/maturing Role-Based (RBAC) and Attribute-Based (ABAC) access models at enterprise scale. This leader will serve as the SailPoint technical expert, engineering policy, integration, and governance processes that meet financial-services compliance expectations. The role partners with enterprise architects, risk/compliance, platform teams, and app owners to operationalize identity as a control across SaaS, on-prem, and cloud. </p><p> <strong>What you’ll Do:</strong></p><ul><li>Define RBAC/ABAC standards, pattern libraries, and guardrails; author architecture decision records (ADRs). </li><li>Drive role engineering (role discovery, consolidation, birthright access, SoD matrices) and ABAC policy design (attribute inventory, policy enforcement integration). </li><li>Maintain the IGA reference architecture spanning SailPoint, Okta, directories (AD/LDAP), HR/ERP, and cloud providers. </li><li>Partner with AppSec and platform teams to externalize authorization using federation and standardized protocols (SAML 2.0, OIDC, OAuth 2.0; SCIM for provisioning). </li><li>Configure sources/authorities, connectors, aggregation & correlation rules, identity profiles, entitlement catalogs, lifecycle policies, workflows, access request, and certification campaigns in SailPoint; implement Okta connector patterns. </li><li>Build monitoring/health checks, metrics, and dashboards for access governance KPIs; automate evidence collection. </li><li>Define policies/standards for access control, attribute quality, identity proofing, certification cadence, and exception handling; ensure alignment with enterprise risk appetite. </li><li>Support audits and regulatory examinations with defensible evidence, including certification results, SoD analyses, and access recertification trails. </li><li>Mentor engineers and analysts; partner with business/application owners to onboard apps at scale under governance; establish repeatable app-onboarding playbooks (federation + provisioning + role modeling). </li><li>SailPoint (IdentityIQ Engineer/Architect or Identity Security Cloud) and/or Okta certifications; experience integrating SailPoint with Okta via connectors/APIs. </li><li>Cloud IAM concepts (Azure AD/Entra ID, AWS IAM), and experience mapping ABAC to cloud entitlements/metadata. </li><li>Financial-services experience with audit/regulatory expectations (e.g., access certification cadence, evidence, SoD rigor). </li></ul><p><br></p>
