We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Phoenix, Arizona. This role requires someone who is detail oriented, thrives in a fast-paced environment, and is committed to delivering exceptional service to customers. If you have experience in customer interactions, particularly in the mortgage servicing industry, and are eager to contribute to a collaborative team, we invite you to apply.<br><br>Responsibilities:<br>• Provide courteous and detail oriented assistance to customers, ensuring a positive experience in every interaction.<br>• Address customer inquiries related to website navigation, escrow, payoff processing, and other mortgage servicing needs.<br>• Refer eligible homeowners to the Originations department for refinancing opportunities.<br>• Conduct outbound collections activities on accounts with varying levels of delinquency, including those under 30 days past due.<br>• Utilize escalation protocols to route calls appropriately based on the nature of the inquiry.<br>• Meet or exceed performance metrics and service standards.<br>• Gain proficiency in internal software platforms and contribute suggestions for system improvements.<br>• Collaborate with team members and uphold high standards of service delivery.
<p>We are looking for a dedicated Customer Service Representative to join our team in Phoenix, Arizona. In this role, you will provide exceptional service to homeowners, addressing their inquiries and ensuring a seamless experience. This is a contract-to-hire position offers the opportunity to grow within a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Engage with homeowners in a detail-oriented and courteous manner, ensuring their needs are met with positivity and efficiency.</p><p>• Handle a variety of inbound customer inquiries, including website assistance, escrow questions, and processing payoffs.</p><p>• Identify and refer eligible homeowners for refinancing opportunities to the appropriate department.</p><p>• Conduct outbound collection activities on accounts with varying levels of delinquency, prioritizing those less than 30 days past due.</p><p>• Route calls to the appropriate internal teams based on escalation paths and customer needs.</p><p>• Meet and exceed performance metrics and service expectations.</p><p>• Utilize proprietary software systems effectively, providing feedback for system improvements.</p><p>• Collaborate with internal teams to ensure customer satisfaction and operational success.</p>
We are looking for a dedicated and experienced Senior Customer Service Representative to join our team in Phoenix, Arizona. In this role, you will play a pivotal part in assisting homeowners by providing exceptional service and resolving financial challenges. This is a long-term contract position offering the opportunity to contribute to a fast-paced and dynamic environment while championing positive homeowner experiences.<br><br>Responsibilities:<br>• Provide personalized assistance to homeowners facing financial difficulties, building trust and negotiating payment arrangements to ensure customer satisfaction.<br>• Accurately document all collection activities, including inbound and outbound communications, using the company’s platform.<br>• Coordinate and submit account modifications, forbearances, extensions, and repayment plans to support homeowners.<br>• Offer guidance and mentorship to other team members, leading key departmental initiatives and projects as needed.<br>• Collaborate closely with internal teams, including Loan Administration and Default Servicing, to address account discrepancies and resolve issues.<br>• Conduct skip tracing and loan calculations, such as amortization schedules and simple interest, to ensure accurate account management.<br>• Identify opportunities for process enhancements and recommend improvements to optimize workflows.<br>• Maintain compliance with industry regulations and handle sensitive documentation with the utmost confidentiality.<br>• Utilize workforce tools and partner with workforce management teams to improve operational efficiency.
<p>Local mortgage company in Chandler AZ looking for experienced customer service/collections specialist.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact customers via phone, email, and written correspondence to discuss outstanding balances.</li><li>Provide exceptional customer service by listening to concerns, answering questions, and offering solutions.</li><li>Negotiate payment arrangements within established guidelines.</li><li>Document all interactions accurately in the system.</li><li>Educate customers on payment options and account status.</li><li>Escalate complex issues to senior team members or supervisors as needed.</li><li>Maintain compliance with FDCPA and other relevant regulations.</li><li>Meet or exceed daily and monthly performance metrics (e.g., call volume, resolution rate).</li></ul>
We are looking for a Healthcare Call Center Representative to join our team in Phoenix, Arizona. In this role, you will play a crucial part in ensuring a positive patient experience by managing incoming calls efficiently and with empathy. This is a long-term contract position ideal for individuals who thrive in fast-paced environments and are committed to delivering exceptional service.<br><br>Responsibilities:<br>• Handle a high volume of inbound calls daily, ensuring each caller is treated with care and professionalism.<br>• Assess the nature of each call promptly and route it to the appropriate department or individual.<br>• Respond to emergency codes and alarms, initiating the necessary protocols.<br>• Make emergency announcements and communicate critical information effectively.<br>• Utilize telecommunications systems, software, and IT applications proficiently to manage call operations.<br>• Maintain strict confidentiality while adhering to healthcare communication standards.<br>• Demonstrate cultural awareness and sensitivity in interactions with diverse patient populations.<br>• Collaborate with team members to ensure seamless communication and service delivery.
We are looking for a detail-oriented Healthcare Call Center Representative to join our team on a long-term contract basis in Phoenix, Arizona. In this position, you will play a vital role in enhancing patient experiences by providing efficient and compassionate assistance over the phone. This role requires strong communication skills and the ability to manage a high volume of calls while maintaining confidentiality and professionalism.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, ensuring each interaction is handled with care and professionalism.<br>• Operate and maintain proficiency in telecommunications hardware, software, and relevant IT applications.<br>• Monitor and respond to emergency alarms and codes, initiating appropriate actions as required.<br>• Make emergency announcements clearly and effectively in critical situations.<br>• Accurately determine the purpose of each call and route it to the appropriate department or individual.<br>• Utilize communication tools and materials to foster understanding and collaboration across diverse patient populations.<br>• Maintain a high level of confidentiality and adhere to all healthcare regulations during every interaction.<br>• Handle over 300 calls per shift, ensuring quick and efficient service while prioritizing patient needs.<br>• Assess caller needs and provide solutions with empathy and professionalism.<br>• Work collaboratively with team members to ensure seamless service delivery.
We are looking for a detail-oriented and organized Receptionist to join our team in Scottsdale, Arizona. In this Contract to permanent position, you will play a vital role in ensuring smooth front desk operations and providing exceptional administrative support. This role requires strong communication skills, attention to detail, and a commitment to maintaining a welcoming and efficient workplace environment.<br><br>Responsibilities:<br>• Welcome and assist visitors, ensuring they have a positive and attentive experience upon arrival.<br>• Manage the visitor sign-in process, distribute badges, and notify employees of guest arrivals.<br>• Answer, screen, and direct incoming calls efficiently while maintaining a courteous demeanor.<br>• Keep the reception area and lobby clean, organized, and presentable at all times.<br>• Handle incoming and outgoing mail and packages, ensuring timely distribution and preparation.<br>• Monitor office supplies inventory and coordinate restocking as necessary.<br>• Maintain shared spaces such as conference rooms and kitchens, ensuring they are clean and fully stocked.<br>• Assist with administrative tasks including scanning, filing, copying, and uploading documents into systems like Square 9.<br>• Coordinate meeting room reservations and prepare rooms for scheduled gatherings.<br>• Support internal office events and celebrations, including setup and coordination with employees and leadership.
We are looking for a dedicated, detail-oriented individual to join our Sales Support team on a long-term contract basis in Scottsdale, Arizona. This role involves assisting sales operations and ensuring customer satisfaction by providing seamless post-sales support and facilitating smooth communication within the sales team. The ideal candidate will be detail-oriented, proactive, and skilled in managing multiple tasks effectively.<br><br>Responsibilities:<br>• Provide exceptional post-sales support to ensure customer needs are met and issues are resolved promptly.<br>• Assist the sales team with inbound and outbound sales activities, fostering positive relationships with clients.<br>• Handle order entry processes accurately and efficiently to maintain smooth sales operations.<br>• Collaborate with internal teams to address customer inquiries and deliver timely solutions.<br>• Monitor sales activities and provide insights to improve team performance.<br>• Support the development and implementation of sales strategies to achieve organizational goals.<br>• Maintain accurate records of client interactions and sales transactions for reporting purposes.<br>• Respond to customer inquiries via phone and email, ensuring a high level of professionalism.<br>• Troubleshoot and resolve any issues related to sales orders or client accounts.<br>• Actively contribute to team meetings and share feedback to enhance sales processes.
We are looking for an organized and detail-oriented Collections Specialist to join our team in Phoenix, Arizona. This role involves managing customer orders, handling inquiries, and supporting various business processes to ensure seamless operations. The ideal candidate will excel in resolving discrepancies, maintaining strong relationships with stakeholders, and contributing to process improvements.<br><br>Responsibilities:<br>• Process customer orders from receipt to invoice, ensuring accurate entry into Sage 200.<br>• Verify electronic orders by cross-checking data in Sage against TrueCommerce to confirm pricing and quantities.<br>• Resolve discrepancies related to pricing or quantities to ensure order completion and accuracy.<br>• Release orders to the warehouse by reconciling data between Sage and the warehouse management system for consistency.<br>• Respond to customer inquiries regarding deliveries, returns, and product details in a timely manner.<br>• Collaborate with sales account managers to maintain clear communication and foster productive relationships.<br>• Assist with raising invoices and issuing credit notes to support the Deduction Analyst.<br>• Identify and implement process improvement opportunities within the Customer Service team.<br>• Address consumer complaints by logging data, resolving issues, or escalating concerns to the Quality team as needed.<br>• Perform additional duties aligned with the role’s responsibilities to maintain high standards.
We are looking for an experienced Office Manager to oversee day-to-day operations and ensure the smooth functioning of office activities. Based in Phoenix, Arizona, this role involves managing vendor relationships, coordinating office supplies, and serving as an IT liaison for multiple locations. This is a long-term contract position, offering a great opportunity to contribute to a dynamic and organized workspace.<br><br>Responsibilities:<br>• Develop and maintain relationships with office supply and service vendors, including negotiating contracts and comparing pricing.<br>• Monitor office supply levels, manage toner cartridge inventory, and address service-related issues.<br>• Coordinate the ordering, tracking, and delivery of kitchen, printer, and other office supplies to ensure timely availability.<br>• Organize and maintain storage areas, file rooms, and marketing spaces to optimize functionality.<br>• Research and evaluate office equipment providers, review contracts, and assess maintenance needs.<br>• Serve as the IT liaison for designated office locations, facilitating computer workstation setup and safeguarding surplus IT equipment.<br>• Manage leases and service contracts for office equipment across multiple locations.<br>• Oversee mail services and accounts, including FedEx and other delivery providers, for specific offices.<br>• Review and approve vendor invoices to ensure accuracy and compliance.<br>• Act as the office safety coordinator by establishing evacuation plans, attending tenant meetings, and ensuring fire extinguisher maintenance.
We are looking for a detail-oriented HR Coordinator to join our team on a contract basis in Phoenix, Arizona. In this role, you will provide essential administrative and operational support to the Human Resources department, ensuring smooth onboarding and offboarding processes, maintaining compliance, and managing accurate employee records. This position offers an opportunity to contribute to a mission-driven organization dedicated to education and growth.<br><br>Responsibilities:<br>• Facilitate comprehensive onboarding for new hires, including offer documentation, system setup, and orientation coordination.<br>• Manage employee offboarding tasks such as system access removal, benefits notifications, and final documentation.<br>• Ensure Form I-9 documentation is completed and maintained in compliance with federal and state regulations.<br>• Conduct regular audits of employee files and I-9 records to uphold accuracy and compliance standards.<br>• Maintain and update employee data within the HRIS system, ensuring consistency and confidentiality.<br>• Assist with benefits administration, timekeeping, and basic payroll coordination.<br>• Respond to employee inquiries regarding HR policies, systems, and procedures.<br>• Support recruitment efforts by scheduling interviews and communicating with candidates.<br>• Participate in HR projects, initiatives, and special assignments as needed.<br>• Perform general administrative duties, including document preparation, filing, and correspondence.
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Phoenix, Arizona. This position requires excellent communication skills and the ability to manage a multi-line phone system efficiently. The ideal candidate will be dependable, detail-oriented, and capable of providing friendly and attentive service to all visitors and callers.<br><br>Responsibilities:<br>• Manage and operate a multi-line phone system to handle incoming calls promptly and courteously.<br>• Greet and assist visitors in a welcoming and attentive manner.<br>• Direct calls to the appropriate departments or individuals based on inquiries.<br>• Provide accurate information to callers regarding company services or procedures.<br>• Maintain a clean and organized reception area to reflect a focused environment.<br>• Handle basic administrative tasks as needed, such as scheduling or data entry.<br>• Ensure smooth communication between departments by relaying messages effectively.<br>• Monitor inbound call volume and prioritize urgent requests.<br>• Support part-time receptionist duties as required during peak hours.<br>• Uphold confidentiality and integrity in all interactions.
