<p>Robert Half is looking for an experienced Director of Operations to lead and optimize the operational functions of our client's organization. This role is ideal for a detail-oriented individual with a strong background in managing multidisciplinary teams. Based in the Philadelphia area, this position requires a strategic leader with expertise in risk management, business planning, and team development.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee daily operations and guide the Operations team, including mentoring and supervising staff such as the Operations Analyst.</li><li>Conduct performance evaluations for Administrative Directors and other operational personnel.</li><li>Lead the development and execution of the organization’s annual business plan by collaborating with internal stakeholders.</li><li>Manage the risk management program, including contract review, negotiation, and coordination with external legal counsel when necessary.</li><li>Organize and deliver training sessions for staff on topics related to risk and financial management.</li><li>Build and maintain relationships with key external partners, including insurance brokers, carriers, legal professionals, and commercial real estate brokers.</li><li>Direct the renewal and administration of annual insurance policies and ensure compliance with organizational standards.</li></ul>
We are looking for an experienced Senior Manager of Cloud Operations to lead and optimize cloud infrastructure and services. This role will focus on driving operational excellence, ensuring reliability, and fostering innovation within a high-performance team. Located in Jenkintown, Pennsylvania, this position offers the opportunity to make a significant impact by modernizing infrastructure and enhancing organizational resilience.<br><br>Responsibilities:<br>• Lead a team in managing and optimizing cloud-based and hybrid infrastructure, ensuring scalability and reliability.<br>• Develop and implement strategic plans for infrastructure modernization and operational improvements.<br>• Oversee vendor relationships, negotiate service-level agreements, and monitor performance metrics.<br>• Drive automation initiatives, including Infrastructure-as-Code and CI/CD pipelines.<br>• Establish clear accountability and urgency within the team to meet organizational goals.<br>• Collaborate across departments and with external partners to ensure seamless service delivery.<br>• Mentor team members to foster growth and build a high-performing team.<br>• Monitor and analyze KPIs and SLAs to guide continuous improvement efforts.<br>• Ensure compliance with cybersecurity standards and best practices.<br>• Lead transformation efforts to enhance resilience and adapt to evolving technology trends.
<p>The Continuous Improvement Manager will be responsible for identifying, developing, and leading initiatives that will drive operational excellence, increase efficiency, and enhance productivity across the firm. This candidate will also conduct data analysis to identify trends, root causes, and areas for improvement, develop and monitor KPIs to assess progress and impact, train and mentor employees in Lean, Six Sigma, and continuous improvement tools, collaborate with leadership to set strategic goals aligned with internal objectives, and serve as a change agent, promoting a culture of innovation and continuous learning. The ideal Continuous Improvement Manager should have strong expertise utilizing Lean, Six Sigma, and other process improvement methodologies to encourage a culture of sustainable change.</p><p> </p><p>How you will make an impact</p><p>· Lead and implement continuous improvement projects across various departments</p><p>· Analyze operational data and identify trends, gaps, and areas of improvement</p><p>· Ensure compliance with quality standards, safety, and operational standards</p><p>· Document best practices, SOPs, and process changes</p><p>· Facilitate events, workshops, and cross-functional team meetings</p><p>· Develop and maintain performance metrics and dashboards</p>
We are looking for an experienced and dynamic Executive Director of Business Operations to provide strategic leadership across financial, human resources, facilities, IT, and operational functions within an educational institution. This role is pivotal in ensuring regulatory compliance, operational efficiency, and fostering a positive environment for staff, students, and families. Based in Scotch Plains, New Jersey, the position serves as a key liaison among the Board of Trustees, the school community, and external stakeholders.<br><br>Responsibilities:<br>• Act as the primary liaison between the Board of Trustees, staff, families, and community stakeholders, ensuring seamless communication and collaboration.<br>• Ensure compliance with federal, state, and local regulations, as well as accreditation standards for private schools serving students with disabilities.<br>• Develop and manage the annual budget, present financial plans for Board approval, and oversee payroll, benefits administration, and vendor relations.<br>• Supervise audits, tax filings, financial reporting, and risk management activities, including property and liability insurance.<br>• Oversee campus maintenance, ensuring buildings, grounds, and equipment are well-maintained and meet health, safety, and regulatory standards.<br>• Lead facility upgrades, renovations, and capital improvement projects to align with strategic objectives.<br>• Provide leadership for the IT team, ensuring reliable and secure technology infrastructure and compliance with cybersecurity and privacy regulations.<br>• Manage human resources functions including hiring, performance evaluations, employee benefits, and fostering a positive workplace culture.<br>• Represent the institution in relationships with accrediting bodies, educational agencies, and relevant associations.<br>• Drive initiatives that promote diversity, inclusion, and workplace safety, while addressing community concerns proactively.
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
