We are looking for a skilled Help Desk Analyst I to join our team in Salt Lake City, Utah. This Contract to permanent position is ideal for a detail-oriented individual with a strong foundation in troubleshooting and customer support, eager to provide first-level technical assistance to on-site and remote users. You will play a crucial role in resolving technical issues and ensuring smooth operations across our organization.<br><br>Responsibilities:<br>• Provide Tier 1 technical support to address and resolve hardware and software issues for both on-site and remote users.<br>• Troubleshoot and resolve service desk tickets efficiently, ensuring timely and accurate documentation of resolutions.<br>• Assist with break/fix tasks to maintain functionality of office equipment and systems.<br>• Support users in navigating and utilizing Microsoft Windows environments effectively.<br>• Contribute to the deployment and configuration of systems using InTune.<br>• Collaborate with team members to identify recurring issues and implement preventive measures.<br>• Communicate effectively with users to understand technical problems and offer clear solutions.<br>• Maintain a high level of professionalism while managing multiple tasks in a fast-paced environment.
<p><strong>Key Responsibilities:</strong></p><ul><li>Spearhead testing initiatives for significant customer implementations, ensuring seamless collaboration between the client’s testing teams and internal QA resources.</li><li>Rapidly acquire understanding of both the product and its operational domain.</li><li>Provide subject matter guidance to the team to uphold robust quality assurance methodologies.</li><li>Take ownership for the quality of software delivery and overall implementation success.</li><li>Ensure that project processes and technologies are effectively leveraged to meet quality goals.</li><li>Promote adherence to established standards, best practices, and drive the creation of high-performing, scalable, and repeatable solutions.</li><li>Remain up-to-date with ongoing developments across our platform and product releases.</li><li>Foster continuous innovation and improvement across platform and product offerings.</li><li>Partner with technical and business units to support process implementation and drive technical advancement.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Computer Science or related field (Associate degree with proven experience is also considered).</li><li>Hands-on experience in both automated and manual testing disciplines.</li><li>Proven skills in test case management with strong knowledge of test automation frameworks.</li><li>Exposure to various testing types, including Smoke, Acceptance, Functional, and Regression Testing.</li><li>Experience managing and prioritizing defects throughout the development lifecycle.</li><li>Strong understanding of automation design patterns.</li><li>Proficiency in GIT, Jenkins, and other developer tools.</li><li>Demonstrated commitment to product quality and advocacy for the customer experience.</li><li>Familiarity with web technologies such as Java/J2EE, JavaScript, XML, HTML, CSS, HTTP/S, JSP, database technologies (SQL, Oracle, DB2), DMS, Web Services, LDAP, and related tools.</li><li>Competency with systems administration technologies, preferably cloud platforms like AWS.</li><li>Solid grasp of platform architecture and product development environments.</li><li>Technically hands-on, actively supporting team members as needed.</li><li>Exceptional written and verbal communication skills, with an emphasis on documentation and cross-functional collaboration.</li><li>Excellent problem-solving, analytical, reasoning, and negotiation abilities.</li><li>AGILE development experience.</li><li>Team leadership and coaching capability.</li></ul><p><strong>Desired Attributes:</strong></p><ul><li>Enthusiasm for working within small, fast-growing organizations.</li><li>Self-starter mentality, eager for professional growth and new challenges.</li><li>Strong desire to broaden knowledge within multiple security domains.</li><li>Results-driven, dependable, and upholds professional integrity.</li><li>Consistent career history; experience in startup or entrepreneurial environments is a plus</li></ul>
We are looking for a detail-oriented Systems Administrator to oversee backend workflows and automation processes within our organization. This role involves optimizing tools and platforms to improve efficiency while ensuring seamless contract management and compliance. The ideal candidate will have a strong technical background and a proactive approach to problem-solving.<br><br>Responsibilities:<br>• Configure and maintain backend systems and workflows using platforms such as Open to Close, Skyslope, DocuSign, and Zapier.<br>• Develop and implement conditional logic flows to automate contract-related tasks and streamline operations.<br>• Manage smart blocks within contract systems, including defining parent-child task relationships.<br>• Provide training and support to team members on software tools and workflow processes.<br>• Work closely with cross-functional teams to support contract execution and compliance.<br>• Create and update detailed documentation for system usage and workflow logic.<br>• Customize and integrate tools like Google Workspace, Microsoft Excel, Figma, and Airtable to enhance operational efficiency.<br>• Troubleshoot and resolve technical issues related to backend workflows and integrations.
<p><strong>Overview:</strong></p><p>We’re seeking a dynamic Human Resources Generalist & Recruiter to serve as a strategic partner to our teams. This role bridges hands-on HR operations and full-cycle recruiting, supporting staff across the employee journey and helping the company grow by attracting strong talent.</p><p><strong>Key Duties:</strong></p><ul><li>Oversee onboarding procedures for new hires and ensure a seamless transition into the organization.</li><li>Administer uniform distribution and tracking for personnel.</li><li>Handle general office administrative tasks such as ordering supplies and maintaining office inventory.</li><li>Ensure all employee records are accurately maintained and updated.</li><li>Organize training sessions for incoming team members and facilitate ongoing workforce development.</li><li>Prepare and distribute HR-related reports, letters, and communications.</li><li>Investigate legal matters involving EEOC, FLSA, DOL and work in collaboration with legal counsel as needed.</li><li>Support requests for workplace accommodations, including but not limited to FMLA, ADA, religious observances, and support animal needs.</li><li>Act as the initial point of contact for all HR-related inquiries, whether by phone or email.</li><li>Exercise good judgment in escalating situations to management when required.</li><li>Carry out routine HR administrative functions related to compensation, benefits administration, leave management, discipline, conflict resolution, and performance management.</li><li>Respond to employment questions from applicants, employees, and supervisors, and refer more complex cases to the appropriate authority.</li><li>Monitor and ensure adherence to federal, state, and local employment laws, reviewing policies and procedures regularly for compliance.</li><li>Enter and manage personnel data within the HRIS platform.</li><li>Stay informed about current HR trends, evolving employment legislation, and advancements in human resources technology.</li><li>Manage end-to-end recruitment for all open positions, with a primary focus on sourcing Class A CDL drivers.</li><li>Write and publish job postings; oversee recruitment sourcing and budgeting.</li><li>Identify, vet, and interview candidates, maintaining a robust pipeline of talent.</li><li>Work closely with hiring managers to analyze staffing needs and make hiring recommendations.</li><li>Enhance the organization’s reputation as an employer of choice through social and community engagement.</li><li>Maintain accurate records in the applicant tracking system, monitor recruiting metrics, and produce regular reports.</li><li>Ensure hiring processes comply with DOT and employment legislation standards.</li><li>Perform additional tasks as directed.</li></ul>
