5 results for Desktop Support Technician in North Bethesda, MD

Deployment Technician Job Description:We are seeking a detail-oriented IT Deployment Technician for a 3-month contract to assist with imaging and deployment. The ideal candidate will have experience with Windows OS imaging, software installation, hardware setup, and troubleshooting.Key Responsibilities:<ul><li>Image, configure, and deploy a large number of new laptops following standardized procedures.</li><li>Install and configure software applications as per company requirements.</li><li>Ensure all security policies, patches, and updates are applied before deployment.</li><li>Perform quality control checks to verify successful imaging and functionality.</li><li>Physically set up and distribute laptops to end users.</li><li>Provide basic end-user support, including initial login assistance and troubleshooting post-deployment issues.</li><li>Maintain accurate records of deployed devices, asset tags, and configurations.</li><li>Assist with decommissioning and proper disposal of old hardware if needed.</li><li>Work collaboratively with the IT team to ensure timely and efficient deployment.</li></ul> This role is ideal for an IT professional looking for a short-term contract opportunity in a fast-paced environment. If you are detail-oriented and have experience with imaging and deploying laptops, we encourage you to apply!

Help Desk Analyst I Job Summary We are seeking a customer-focused Help Desk Specialist to join our mid-sized law firm in downtown Baltimore. In this onsite role, you will provide top-notch technical support to attorneys, staff, and other stakeholders, ensuring seamless operation of our IT systems and applications. The ideal candidate will be hungry and eager to learn with a foundation in technical concepts, and technical subject matter, preferably, Microsoft 365, Intune, SharePoint, and document management systems like NetDocuments or iManage. A strong desk-side manner and commitment to delivering excellent customer service are essential. ________________________________________ Key Responsibilities • Respond to and resolve Tier 1/2 IT support tickets, ensuring timely and effective solutions for hardware, software, and network issues. • Provide desk-side support for end-users, troubleshooting technical problems and training users as needed. • Manage and maintain Microsoft 365 applications, including email, Teams, and OneDrive, ensuring optimal performance and user satisfaction. • Utilize Intune for device management and endpoint security. • Support and maintain document management systems (NetDocuments or iManage), ensuring accessibility, compliance, and functionality for legal operations. • Administer and troubleshoot SharePoint environments, including site creation, permissions management, and content organization. • Deliver training sessions and create documentation to help end-users effectively utilize IT tools and resources. • Proactively monitor and maintain IT systems to minimize downtime and ensure compliance with organizational policies. • Work closely with the IT Director to identify and implement process improvements, technology upgrades, and strategic initiatives. ________________________________________

Help Desk Analyst II WHAT YOU'LL DO The primary responsibility will be to provide basic support and maintenance within the Information Technology department. This includes, but is not limited to, support of the following: printer/copiers, equipment maintenance and service, storage room maintenance, desk setups and A/V support. Other responsibilities may include basic laptop troubleshooting and other tasks as assigned. YOU'RE GOOD AT Provide a high level of customer service while supporting office staff in a fast-paced environmentSet up and support video conference and telecommunications systems for meetingsProvide A/V support for special office eventsMaintain desk setups, including new hire setup, office moves and regularly monitoring all desks for extra, missing or malfunctioning equipmentAssist staff as needed with missing or malfunctioning desk equipmentMaintain Asset Management databaseCoordinate the repair and return of damaged laptops to Lenovo Depot RepairPrinter support, including toner & paper refresh, ordering supplies, removing jams and recycling tonerCoordinate the repair and maintenance of office printers with outside vendorManage storage room inventory and cleanliness and order supplies when lowKeep record of inventory on loan and follow up as needed for equipment returnCoordinate asset disposal with vendorCoordinate IT courier services and FedEx shipmentsAssist staff on use of office equipment, including fax, scanner and copierProvide basic IT troubleshooting

NOC Technician We are looking for a NOC Technician to support network operations from 11pm - 7am, onsite. Responsibilities:• Engage telecom providers and monitor the network management system to drive restoral efforts.• Keep incident details updated in the incident management tool with accurate information in a timely manner.• Work with the team to resolve moderate to complex issues with critical customer services.• Use discretion to interpret and apply established processes to avoid prolonged or wider spread failures.• Monitor and troubleshoot system performance, and escalate network issues as necessary.• Participate in the design and configuration of network solutions.• Provide customers with guidance to resolve problems, with a focus on attention to detail.• Train on three all NOC 3 positions: Transport, DataLink, Applications.• Ensure the continuous monitoring of network components, ground station/radios, and central processing systems.• Maintain the daily flow of millions of messages through the continuous monitoring of central channels connected to routers.

Help Desk Analyst II · Install, configure and troubleshoot computer hardware and software · Assist with new permanent onboarding account setup and change requests · Monitor helpdesk ticketing system queue and act as primary point of contact · Coordinate break/fix work with company vendors including deliveries and installs · Manage IT projects as needed and assist with departmental projects