<p>Robert Half Lexington is looking for an experienced Sr. Customer Service Representative to join a team in Lexington-Fayette, Kentucky. This Contract-to-Permanent position offers an opportunity to work in the hospitality industry, providing exceptional service and solutions for clients. The ideal candidate will excel at managing complex reservations, negotiating contracts, and ensuring customer satisfaction. This is a weekend schedule and 10am-7pm work schedule. Apply today to be considered!</p><p><br></p><p>Responsibilities:</p><p>• Handle long-term reservation requests exceeding 30 nights, ensuring client needs are met with precision and care.</p><p>• Evaluate and select hotel options that align with client guidelines, applying strong decision-making abilities.</p><p>• Conduct negotiations for reservations exceeding 45 nights, adhering to established policies and procedures.</p><p>• Navigate complex scenarios such as limited availability or restricted budgets while achieving target savings for clients.</p><p>• Secure competitive rates, discounts, and agreements with existing and new hotel partners.</p><p>• Analyze hotel industry trends and identify opportunities for client savings and market consolidation.</p><p>• Ensure all reservations meet client specifications regarding budget, amenities, proximity, and preferences.</p><p>• Resolve client and hotel concerns efficiently, including issues related to extensions, early departures, or reservation changes.</p><p>• Collaborate with account management teams to enhance network consolidation and client satisfaction.</p><p>• Participate in scheduled trainings, meetings, and other events as assigned by leadership.</p>
<p>Robert Half is actively searching for a Delinquent Accounts Specialist with a positive attitude and strong communication skills. Spanish/English bilingual skills not mandatory, but a definite plus. This position in the Frankfort, Kentucky region is a contract/temporary to hire opportunity working with a housing organization to address delinquent mortgage accounts. Please see the details below and apply today for immediate consideration. If you don’t have exact experience, but feel that your skills apply, please feel free to submit your application. </p><p> </p><p>Your responsibilities in this role:</p><p> </p><p>- Receive/Place inbound/outbound telephone calls with delinquent borrowers to establish contact and identity for the true reason for default</p><p> </p><p>- The position would entail placing borrowers on an informal repayment plan or making the determination to refer them to an intervention team for more analytical review</p><p> </p><p>- Act as liaison in maintaining quality service to the customer and a positive company image by resolving customer account inquiries</p><p> </p><p>- Review and process payments received on daily suspend and unapplied reports</p><p> </p><p>- Generate and follow up on required correspondence to ensure compliance</p><p> </p><p>- Lead all billing and reporting activities according to deadlines</p><p> </p><p>- Ensure mortgage borrower properties are in compliance with regulations and requirements</p><p> </p><p>- Maintain and update customer files to ensure data integrity</p><p> </p><p>- Pinpoint delinquent customer accounts through various means, e.g. written correspondence, phone contact, skip-tracing, and making arrangements for payment</p>
We are looking for a motivated Collections Specialist to join our team in Lexington-Fayette, Kentucky. This is a Contract to permanent position, offering an excellent opportunity for individuals skilled in managing commercial accounts and delivering exceptional customer service. The role focuses on ensuring timely collections while maintaining strong and detail-oriented relationships with clients.<br><br>Responsibilities:<br>• Manage commercial accounts to ensure timely and accurate collections of outstanding balances.<br>• Communicate with clients in a detail-oriented manner to resolve payment issues and maintain positive business relationships.<br>• Utilize established collection processes to achieve set financial goals and targets.<br>• Identify and address discrepancies in payment records and account statuses.<br>• Collaborate with internal teams to streamline collection activities and improve efficiency.<br>• Maintain detailed records of collection activities and account updates.<br>• Monitor aging accounts and prioritize collection efforts based on risk and value.<br>• Provide excellent customer service while negotiating payment plans and resolving disputes.<br>• Ensure compliance with company policies and relevant regulations throughout the collection process.
<p>For immediate consideration contact Lisa James at (859)788-3684</p><p><br></p><p>Are you ready for your next promotion? Don't miss out on this opportunity to join an excellent company.</p><p><br></p><p>Assistant Controller Opportunity | Finance Leadership Role</p><p>Our client is seeking an experienced Assistant Controller to support financial operations, reporting, and strategic initiatives across multiple entities.</p><p>Key Responsibilities:</p><ul><li>Prepare accurate internal financial statements in line with GAAP.</li><li>Lead monthly close: journal entries, reconciliations, and reporting.</li><li>Manage daily cash needs and support strategic financial decisions.</li><li>Oversee AP/AR and implement escalation procedures for collections.</li><li>Maintain and report Work-in-Progress (WIP) schedules monthly.</li><li>Support year-end close process.</li><li>Strengthen internal controls.</li><li>Support audits and ensure compliance with tax regulations.</li><li>Collaborate with tax specialists on sales and property tax filings.</li><li>Partner with project teams to improve financial processes.</li><li>Conduct performance reviews and monthly team check-ins.</li><li>Take on additional projects as needed.</li></ul><p><br></p>
