We are looking for a Customer Service Representative to join a metal fabrication organization in Charlotte, North Carolina in a contract-to-permanent capacity. This role is centered on delivering a high standard of support throughout the full customer order cycle, from initial order intake through shipment communication and invoice follow-up. The ideal candidate brings strong communication, careful attention to detail, and the ability to coordinate effectively with internal teams to keep customer needs on track. Responsibilities:• Process customer purchase orders accurately, verify key details, and enter updates into the company system while confirming timelines and order status information.• Monitor incoming electronic orders, revisions, and customer requests submitted through portals, spreadsheets, and other channels, ensuring records remain current and complete.• Partner with customers to share shipment schedules, explain delays, and gather any missing information needed to move orders forward.• Work with the Accounts Receivable team to investigate billing questions and help resolve invoice-related concerns promptly.• Serve as a primary point of contact for customers regarding product or delivery issues, providing timely follow-up and practical solutions.• Assess order urgency, material availability, and potential shortages to help establish priorities and communicate critical needs to production, scheduling, and shipping teams.• Identify transportation or delivery challenges, address service concerns, and discuss premium freight implications with customers when expedited arrangements are necessary.• Support account coordination activities by maintaining accurate order, inventory, and shipping documentation across the customer service process.

• Associate degree or completion of a related certificate program. • At least 2 years of experience in customer service, preferably in an order-driven business environment. • Strong verbal and written communication skills with the ability to interact professionally with customers and internal partners. • Advanced proficiency in Microsoft Excel for tracking, organizing, and reviewing order information. • Demonstrated ability to troubleshoot order discrepancies, change requests, shipment concerns, and customer issues effectively. • Experience working with ERP platforms such as SAP, Oracle, or JD Edwards is preferred. • Background in manufacturing, metal fabrication, automotive, plastics, or similar industrial environments is a plus. • Spanish language proficiency is preferred, including the ability to read, write, and speak professionally.

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Charlotte, NC
onsite
Temporary to Hire
24 - 26 USD / Hourly
We are looking for a Customer Service Representative to join a metal fabrication organization in Charlotte, North Carolina in a contract-to-permanent capacity. This role is centered on delivering a high standard of support throughout the full customer order cycle, from initial order intake through shipment communication and invoice follow-up. The ideal candidate brings strong communication, careful attention to detail, and the ability to coordinate effectively with internal teams to keep customer needs on track. Responsibilities:• Process customer purchase orders accurately, verify key details, and enter updates into the company system while confirming timelines and order status information.• Monitor incoming electronic orders, revisions, and customer requests submitted through portals, spreadsheets, and other channels, ensuring records remain current and complete.• Partner with customers to share shipment schedules, explain delays, and gather any missing information needed to move orders forward.• Work with the Accounts Receivable team to investigate billing questions and help resolve invoice-related concerns promptly.• Serve as a primary point of contact for customers regarding product or delivery issues, providing timely follow-up and practical solutions.• Assess order urgency, material availability, and potential shortages to help establish priorities and communicate critical needs to production, scheduling, and shipping teams.• Identify transportation or delivery challenges, address service concerns, and discuss premium freight implications with customers when expedited arrangements are necessary.• Support account coordination activities by maintaining accurate order, inventory, and shipping documentation across the customer service process.
2026-10-26T00:00:00Z

Customer Service Representative Job in Charlotte, NC | Robert Half